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ISO 9001
Implementation Experience In Government
Presentation Outline
3. What is the current status of ISO: 9001 in GOI
5. Options for Implementation in Cabinet Secretariat
1. What is ISO 9001?
2. Why ISO 9001?
4. How is ISO 9001 implemented?
• Basically it specifies following requirements for
certification:
– Say what you do
– Do what you say
• Then you can improve over time
• If you do what you say, you get ISO 9001
• ISO 9001 is a standard for a Quality Management
System
• Details of this standard are developed by ISO
(International Organization for Standardization) based in
Geneva
1. What is ISO 9001:2008?
Level 1
Management
Coordination
2. Why ISO 9001?
Level 2
Interpersonal
Coordination
Level 3
Process
Coordination
Level 4
Empowerment
• 2010 (November)
ISO 9001 certification for NACWC in
November 2010
• 2012 (January)
HPC Approval for implementation in 72
Ministries /Departments
3. Progress of ISO: 9001 Implementation in GOI
Relationship between RFD and
Sevottam?
Sevottam Consists of three Modules
Citizen’s Charter1
Grievance Redress Mechanism2
Service Delivery Capability3
IS
15700:
2005
Mandatory
Indicators
in RFD
What is Sevottam?
Sevottam Consists of three Modules
Citizen’s Charter1
Grievance Redress Mechanism2
Service Delivery Capability3
IS
15700:
2005
ISO
9001:
2008
3. Progress of ISO: 9001 Implementation in GOI
• 2010 (November) ISO 9001 certification for NACWC
• HPC Approval for implementation in 72 Min/Dept Jan
2012
• 2012 (April) Action plan submission by departments
• 7 departments / organizations certified – NACWC ,
Steel, DRDO, DARE, Earth Sciences, DoPT and PMD
• 37 expected to be certified by December 2014
• Most recently – PMD on June 30, 2014
Stage I
Awareness
Stage II
Gap Analysis
Stage III
Documentation
Stage IV
Internal Auditing
Stage V
Certification
4. How is ISO 9001:2008 implemented?
Activities Weeks
W1 W2 W3 W4 W5 W6 W7 W8 W9
1 Approval to implement
2 Awareness – Stage I
3 Gap Analysis – Stage II
4 Documentation – Stage III
5 Implementation
6 Training on Audits
7 Internal Audit – Stage IV
8 Pre-audit - activities
9 Pre-Assessment
10 Certification Audit – Stage V
11 Closure of Non Conformities
12 Completion of Certification
4. How is ISO 9001:2008 implemented?
Quality Council of India (QCI)
1. QCI is the National Quality Accreditation & Quality
Promotion Body
2. Established under Cabinet decision in 1996
3. DIPP is the nodal Department for QCI
4. Chairman appointed by Prime Minister
5. Mr. Arun Maira was last Chairman
6. Secretary DIPP is interim Chairman
4.NACWC ISO: 9001 Certificate
First Awarded in
November 2010
and
Re-certifiied on April
2014
3. Certificate Award Ceremony at OPCW
NACWC Certificate Award Ceremony at OPCW

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Lectre 3 on iso 9001 by prof. trivedi

  • 2. Presentation Outline 3. What is the current status of ISO: 9001 in GOI 5. Options for Implementation in Cabinet Secretariat 1. What is ISO 9001? 2. Why ISO 9001? 4. How is ISO 9001 implemented?
  • 3. • Basically it specifies following requirements for certification: – Say what you do – Do what you say • Then you can improve over time • If you do what you say, you get ISO 9001 • ISO 9001 is a standard for a Quality Management System • Details of this standard are developed by ISO (International Organization for Standardization) based in Geneva 1. What is ISO 9001:2008?
  • 4. Level 1 Management Coordination 2. Why ISO 9001? Level 2 Interpersonal Coordination Level 3 Process Coordination Level 4 Empowerment
  • 5. • 2010 (November) ISO 9001 certification for NACWC in November 2010 • 2012 (January) HPC Approval for implementation in 72 Ministries /Departments 3. Progress of ISO: 9001 Implementation in GOI
  • 6. Relationship between RFD and Sevottam? Sevottam Consists of three Modules Citizen’s Charter1 Grievance Redress Mechanism2 Service Delivery Capability3 IS 15700: 2005 Mandatory Indicators in RFD
  • 7. What is Sevottam? Sevottam Consists of three Modules Citizen’s Charter1 Grievance Redress Mechanism2 Service Delivery Capability3 IS 15700: 2005 ISO 9001: 2008
  • 8. 3. Progress of ISO: 9001 Implementation in GOI • 2010 (November) ISO 9001 certification for NACWC • HPC Approval for implementation in 72 Min/Dept Jan 2012 • 2012 (April) Action plan submission by departments • 7 departments / organizations certified – NACWC , Steel, DRDO, DARE, Earth Sciences, DoPT and PMD • 37 expected to be certified by December 2014 • Most recently – PMD on June 30, 2014
  • 9. Stage I Awareness Stage II Gap Analysis Stage III Documentation Stage IV Internal Auditing Stage V Certification 4. How is ISO 9001:2008 implemented?
  • 10. Activities Weeks W1 W2 W3 W4 W5 W6 W7 W8 W9 1 Approval to implement 2 Awareness – Stage I 3 Gap Analysis – Stage II 4 Documentation – Stage III 5 Implementation 6 Training on Audits 7 Internal Audit – Stage IV 8 Pre-audit - activities 9 Pre-Assessment 10 Certification Audit – Stage V 11 Closure of Non Conformities 12 Completion of Certification 4. How is ISO 9001:2008 implemented?
  • 11. Quality Council of India (QCI) 1. QCI is the National Quality Accreditation & Quality Promotion Body 2. Established under Cabinet decision in 1996 3. DIPP is the nodal Department for QCI 4. Chairman appointed by Prime Minister 5. Mr. Arun Maira was last Chairman 6. Secretary DIPP is interim Chairman
  • 12. 4.NACWC ISO: 9001 Certificate First Awarded in November 2010 and Re-certifiied on April 2014
  • 13. 3. Certificate Award Ceremony at OPCW
  • 14. NACWC Certificate Award Ceremony at OPCW