Takeaways from our Q&A with authors Eric Ries and Laura Klein.
Watch the on-demand webinar here: http://info.usertesting.com/OnDemand_Webinar_LeanUX_October2013Signup.html
Requirements are hypotheses: My experiences with Lean UXNeil Allison
Presented at the IWMW16 conference for UK Higher Education digital professionals, 21 June 2016 at Liverpool John Moores University (Twitter: #IWMW16 #P1)
(Use of Jeff Gothelf's materials and ideas gratefully acknowledged @jboogie)
Video footage: https://youtu.be/L_Cio53LoG0?t=32m22s
The Agile UX Equation: Constructing a Powerful, but Lightweight ProcessUserZoom
One of the biggest challenges of designing user experiences in an agile world is fitting into agile processes. Join Dean Barker, VP of UX and Agile coaching at Optum/UnitedHealth Group, as he discusses how to remove the waste from your UX processes for a truly lean foundation.
The Agile UX Equation: How to Implement UserZoom Within Your Agile FrameworkUserZoom
Join Sarah as she walks you through specific examples of how you can leverage UserZoom for UX insights even in the fast-paced world of agile development.
Code with Empathy: UX for Engineers and UX DevelopersAnita Cheng
User experience is a hot field, but still very new for many tech companies. Let’s face it, the companies who can devote the resources for a robust UX process are few and far between! Software developers often find themselves making design decisions by necessity, which ends up complicating the product lifecycle down the road. So what can developers learn right now to improve the usability and delight of their products?
This talk was given to audiences of UXPALA members, USC students, and developers at SoCal Code Camp.
What do you get when user experience drives the agile process? Dual-Track Agile, where the features of the product are discovered alongside the development of the product itself. This session will explain what dual-track agile is, the benefits of dual-track agile, the role of UX, and what to expect. It will focus on the discovery cycle, the role of validated hypotheses and assumptions and how UX uniquely contributes to this invaluable process.
Requirements are hypotheses: My experiences with Lean UXNeil Allison
Presented at the IWMW16 conference for UK Higher Education digital professionals, 21 June 2016 at Liverpool John Moores University (Twitter: #IWMW16 #P1)
(Use of Jeff Gothelf's materials and ideas gratefully acknowledged @jboogie)
Video footage: https://youtu.be/L_Cio53LoG0?t=32m22s
The Agile UX Equation: Constructing a Powerful, but Lightweight ProcessUserZoom
One of the biggest challenges of designing user experiences in an agile world is fitting into agile processes. Join Dean Barker, VP of UX and Agile coaching at Optum/UnitedHealth Group, as he discusses how to remove the waste from your UX processes for a truly lean foundation.
The Agile UX Equation: How to Implement UserZoom Within Your Agile FrameworkUserZoom
Join Sarah as she walks you through specific examples of how you can leverage UserZoom for UX insights even in the fast-paced world of agile development.
Code with Empathy: UX for Engineers and UX DevelopersAnita Cheng
User experience is a hot field, but still very new for many tech companies. Let’s face it, the companies who can devote the resources for a robust UX process are few and far between! Software developers often find themselves making design decisions by necessity, which ends up complicating the product lifecycle down the road. So what can developers learn right now to improve the usability and delight of their products?
This talk was given to audiences of UXPALA members, USC students, and developers at SoCal Code Camp.
What do you get when user experience drives the agile process? Dual-Track Agile, where the features of the product are discovered alongside the development of the product itself. This session will explain what dual-track agile is, the benefits of dual-track agile, the role of UX, and what to expect. It will focus on the discovery cycle, the role of validated hypotheses and assumptions and how UX uniquely contributes to this invaluable process.
How Autodesk creates better digital experiences with UserTestingUserTesting
Lisa Seaman, User Experience Manager at Autodesk, shares how she tests and optimizes Autodesk’s websites with UserTesting. She’ll discuss how her team uses UserTesting and why it has become such a crucial tool for their agile approach.
Lean UX + UX Strat, from UX Strat conference, September 2013Joshua Seiden
Slides from my talk at UX Strat, 2013. (www.uxstrat.com)
How to use Lean UX methods to execute on business, product, and design strategy.
I presented a slightly altered version a few days later at Fluxible 2013. (http://www.fluxible.ca)
Chzech SharePoint Conference - intranets on share point and office365 - the g...Thomas Gölles
"What's the deal with Communication and Teams Sites?", "Should I use Teams or Groups for collaboration?", "Is on-premises dead?" Those questions sound familiar? Then let's talk about the different opportunities on how to orchestrate the core services of Office365 and SharePoint on-premises to deliver an intranet architecture that not only adds value but also drives user adoption. SPFx, PnP and Microsoft Graph build the technology base layer, whereas services like Flow, PowerApps or the Azure Bot Framework take your intranet to a new level. But never forget about the main target: your users must use it on a daily basis. This session gives an overview of the not so techie side, focusing on the tools in the design, architecture and roll-out phase and of course the setup of an ideal intranet project.
How growth teams are revolutionizing UX and product developmentUserTesting
Casey Winters, the former product lead for the growth team at Pinterest and advisor to multiple growth teams at other companies, talks about how growth teams came to be, how they operate at scale, how the user experience challenges are different, and some effective experiments on specific channels he's seen in his career.
(Re)Discover JIRA Core: Tricks that Make a BIG DifferenceAtlassian
What do nontechnical teams, such as marketing, operations, HR, finance and legal have in common? Even though their processes might be different they can all use JIRA Core to track contracts, candidates, campaigns, approvals, and much more. But there are so many things you can tweak when setting up your team process: workflows, permissions, projects, issue types, etc.
Whether you’re new to JIRA Core, or a power user, we’ll share the best practices for business teams, and give examples of how teams use JIRA Core effectively. You'll learn how to:
Set up JIRA Core to match your business team's process
Set up user permissions for approval processes
Manage issues across different projects
Handle multiple milestone due dates
Expect tons of examples and aha moments when diving deep into the core of JIRA.
Products covered:
JIRA Core
Design a Customer-Centric Organization in the Subscription EconomyEmpower by Guru
Recurring revenue business models have forced companies to rethink how they manage their customer relationships, as well as the way in which they empower the people building those relationships.
Speaker: Allison Pickens, Chief Operating Officer at Gainsight
How large companies can be as fast and agile as the successful startups? And what is MVP and Dual-track Agile, anyway? We are to discuss a real case of implementation of some methods of Lean Startup and Customer Development in Kaspersky Lab.
Lean Media: Running Lean Programs For Multiple Media Brands, Kimberly Hicks, ...Lean Startup Co.
Media brands transitioned to digital at differing rates, each brand with a different need. As a result, technology was siloed, costs were duplicated and a unified methodology was non-existent.Simultaneously, consumers became accustomed to anytime anywhere digital access. In response, media technology had to be agile and responsive. These are some of the issues that Kimberly Hicks faced as the VP of Product Management at Viacom. She joins us at the Enterprise Summit to talk about how she motivated her team to think like a technology company and apply Lean Startup practices to innovate and solve some of their biggest challenges.
Laurence McCahill, design lead and co-founder of Spook Studio, spills the beans on the Lean Startup and Lean UX movements, which bring a groundbreaking approach to product development, and what it means for founders, managers and designers/developers.
For a more in-depth article read my introduction to lean over at .net http://www.netmagazine.com/features/introduction-lean
Continuous Delivery is an agile practice that's had a big impact on how many people think about developing software. It forced us to start thinking that software is only "done" when it is released. With more features getting to done sooner CD practices have enabled us to get early feedback from users and taught us a lot about testing, monitoring and automating our delivery along the way. But mobile development has often been left behind. Or has it?
From the time of the first "smart" mobile devices in 2008, mobile development has changed dramatically. In this talk I will cover how we can continuously adapt and improve in many different aspects of mobile development. Covering areas like usability, testing, and monitoring. The continuous feedback loop of rapidly delivering mobile apps and putting those in the hands of customers gives us the ability to learn, adapt, and make more advance applications.
Couples Counseling for Product DevelopmentJoe Stump
An introduction to Non-Blocking Development and how to get your entire business, from sales to software development, aligned to ship more product more quickly.
GROWtalks - Couples Counseling for Software Development - Joe Stump Sprint.lyDealmaker Media
Joe Stump is a seasoned technical leader and serial entrepreneur who has cofounded three venture-backed startups, was Lead Architect of Digg, and has invested in and advised dozens of companies. He is passionate about development processes, iterative product development, and building scalable web infrastructure.
At Atlassian, we strive to improve how our engineering, marketing, service and IT teams work together. We believe great teamwork is the result of shared goals, effective communication, and clear and transparent processes.
Learn how Atlassian helps teams work better together. This presentation shares our newest product features and illustrate how they help us get more done.
How Autodesk creates better digital experiences with UserTestingUserTesting
Lisa Seaman, User Experience Manager at Autodesk, shares how she tests and optimizes Autodesk’s websites with UserTesting. She’ll discuss how her team uses UserTesting and why it has become such a crucial tool for their agile approach.
Lean UX + UX Strat, from UX Strat conference, September 2013Joshua Seiden
Slides from my talk at UX Strat, 2013. (www.uxstrat.com)
How to use Lean UX methods to execute on business, product, and design strategy.
I presented a slightly altered version a few days later at Fluxible 2013. (http://www.fluxible.ca)
Chzech SharePoint Conference - intranets on share point and office365 - the g...Thomas Gölles
"What's the deal with Communication and Teams Sites?", "Should I use Teams or Groups for collaboration?", "Is on-premises dead?" Those questions sound familiar? Then let's talk about the different opportunities on how to orchestrate the core services of Office365 and SharePoint on-premises to deliver an intranet architecture that not only adds value but also drives user adoption. SPFx, PnP and Microsoft Graph build the technology base layer, whereas services like Flow, PowerApps or the Azure Bot Framework take your intranet to a new level. But never forget about the main target: your users must use it on a daily basis. This session gives an overview of the not so techie side, focusing on the tools in the design, architecture and roll-out phase and of course the setup of an ideal intranet project.
How growth teams are revolutionizing UX and product developmentUserTesting
Casey Winters, the former product lead for the growth team at Pinterest and advisor to multiple growth teams at other companies, talks about how growth teams came to be, how they operate at scale, how the user experience challenges are different, and some effective experiments on specific channels he's seen in his career.
(Re)Discover JIRA Core: Tricks that Make a BIG DifferenceAtlassian
What do nontechnical teams, such as marketing, operations, HR, finance and legal have in common? Even though their processes might be different they can all use JIRA Core to track contracts, candidates, campaigns, approvals, and much more. But there are so many things you can tweak when setting up your team process: workflows, permissions, projects, issue types, etc.
Whether you’re new to JIRA Core, or a power user, we’ll share the best practices for business teams, and give examples of how teams use JIRA Core effectively. You'll learn how to:
Set up JIRA Core to match your business team's process
Set up user permissions for approval processes
Manage issues across different projects
Handle multiple milestone due dates
Expect tons of examples and aha moments when diving deep into the core of JIRA.
Products covered:
JIRA Core
Design a Customer-Centric Organization in the Subscription EconomyEmpower by Guru
Recurring revenue business models have forced companies to rethink how they manage their customer relationships, as well as the way in which they empower the people building those relationships.
Speaker: Allison Pickens, Chief Operating Officer at Gainsight
How large companies can be as fast and agile as the successful startups? And what is MVP and Dual-track Agile, anyway? We are to discuss a real case of implementation of some methods of Lean Startup and Customer Development in Kaspersky Lab.
Lean Media: Running Lean Programs For Multiple Media Brands, Kimberly Hicks, ...Lean Startup Co.
Media brands transitioned to digital at differing rates, each brand with a different need. As a result, technology was siloed, costs were duplicated and a unified methodology was non-existent.Simultaneously, consumers became accustomed to anytime anywhere digital access. In response, media technology had to be agile and responsive. These are some of the issues that Kimberly Hicks faced as the VP of Product Management at Viacom. She joins us at the Enterprise Summit to talk about how she motivated her team to think like a technology company and apply Lean Startup practices to innovate and solve some of their biggest challenges.
Laurence McCahill, design lead and co-founder of Spook Studio, spills the beans on the Lean Startup and Lean UX movements, which bring a groundbreaking approach to product development, and what it means for founders, managers and designers/developers.
For a more in-depth article read my introduction to lean over at .net http://www.netmagazine.com/features/introduction-lean
Continuous Delivery is an agile practice that's had a big impact on how many people think about developing software. It forced us to start thinking that software is only "done" when it is released. With more features getting to done sooner CD practices have enabled us to get early feedback from users and taught us a lot about testing, monitoring and automating our delivery along the way. But mobile development has often been left behind. Or has it?
From the time of the first "smart" mobile devices in 2008, mobile development has changed dramatically. In this talk I will cover how we can continuously adapt and improve in many different aspects of mobile development. Covering areas like usability, testing, and monitoring. The continuous feedback loop of rapidly delivering mobile apps and putting those in the hands of customers gives us the ability to learn, adapt, and make more advance applications.
Couples Counseling for Product DevelopmentJoe Stump
An introduction to Non-Blocking Development and how to get your entire business, from sales to software development, aligned to ship more product more quickly.
GROWtalks - Couples Counseling for Software Development - Joe Stump Sprint.lyDealmaker Media
Joe Stump is a seasoned technical leader and serial entrepreneur who has cofounded three venture-backed startups, was Lead Architect of Digg, and has invested in and advised dozens of companies. He is passionate about development processes, iterative product development, and building scalable web infrastructure.
At Atlassian, we strive to improve how our engineering, marketing, service and IT teams work together. We believe great teamwork is the result of shared goals, effective communication, and clear and transparent processes.
Learn how Atlassian helps teams work better together. This presentation shares our newest product features and illustrate how they help us get more done.
Informed & Agile: Test Driven Design w/ Jon InnesUserZoom
Do you find yourself sprinting without a clear direction? Pushing feature after feature out, only to wonder if your app or website is really getting better? Join Jon Innes of UX Innovation in a webinar on-demand, where he will discuss how to improve your sprints by incorporating UX/usability metrics that the whole team can use to measure progress on your agile journey as a product team.
Phil Dillard, Black Ant, @PhilD0210
The objective of the Lean Startup 101 training is to introduce the concepts, terminology and approaches — and, to help organizations overcome resistance accepting the new approach so that exploration and learning can begin. This practical, interactive session will provide a solid foundation for advanced sessions, including the Lean Startup 201 & 301. This training is designed for practitioners in both the enterprise and in startups who are relatively new to the Lean Startup approach or who are seeking a quick refresher. Lean Startup 101 is a perfect way to kick off your week of Lean Startup!
Thanks to Lean Startup Co.’s law firm, Orrick, for being the sponsor for this track.
Slides from the "Much ado about Agile", Agile Vancouver Conference 2015. This talk is around examples of MVP on small startups and Enterprise level. What's the ultimate MVP?
There are many enemies of UX, and we’re here to help combat them all. From UX testing substitutes, to website redesigns with zero user insight, to doing it all. Let’s make the internet a better place.
Uniting product development, business strategy, and agile software practices.
Covers thinking about product development wholistically from a customer-first perspective. Suggests good principles for established companies and boostrappers.
Kickass Agile Development - Agile & Beyond ConferenceDan Chuparkoff
Watch Dan Chuparkoff as he shares some of the secrets to kick-ass software development at Atlassian. He gives us a glimpse at a new Agile paradigm. Feedback cycles are short, code quality is awesome, and customers get the features they lust after. Hear how Atlassian uses pull-requests for better code quality; collaborates fast to develop ideas; avoids meetings; tightens feedback loops to fail fast; shortens release cycles and work together happily from different corners of the globe. Sound like paradise? It is!
Aubrey Smith, Sparked Advisory
In this training, we will build on the foundation established in Lean Startup 101 and 201 by delving into examples and cases of the Lean Startup concepts in action. Attendees of Lean Startup 301 will be exposed to cutting edge work from thought leaders and experts using Lean Startup in practice today — at startups and within the enterprise. Participation in this session is essential: You will be asked to help design an MVP and experiment to test critical Leap of Faith Assumption(s) in groups and will be encourage to share experiences. The session is designed to allow attendees to stretch their skills and to push one-another to ‘learn by doing’. The session will also include:
Sample cases and live interviews with practitioners highlighting the application of core concepts;
Exercises designed to bring the concepts to life and challenge participants to deepen their skills;
Discussion of advanced topics such organizational culture and governance as well as industry-specific concepts such as using Lean Startup in heavily regulated markets.
Thanks to Lean Startup Co.’s law firm, Orrick, for being the sponsor for this track.
Why do mobile projects (still) fail - September 2014 editionIndiginox
My talk around the reasons mobile projects fail and what you can do to prevent some of the pitfalls. This talk doesn't talk about code or deep dive technical development - but about the "other" problems that can befall a mobile project - especially in large organizations.
How to Effectively Lead a Focus Group by nexTier Product ManagerProduct School
Talking to users can be challenging or intimidating, and running a focus group is one of those tasks which most Product Managers would say is essential in getting real user insights. Traditionally, UX designers and Product Managers have relied on a combination of quantitative data and qualitative insights from focus groups and interviews.
Whether you want to test your user group's response to a new product or changes to modules or features within an existing product, as a product person you need to have a creative set of analytical skills and strategies for how to steer the group toward productive discussions.
Tremis Skeete talked about how focus groups can truly work well for you, and how you can organize, coordinate, and effectively lead focus group sessions.
Metrics: Tell A Story Not A Number by Mike LylesMike Lyles
This presentation is for software testing teams and has been presented at multiple conferences internationally as a 1-hour session, and full day workshop. The presentation focuses on how to determine metrics which mean something to your stakeholders and processes to enable teams to build those metrics to tell a story and not focus on simple numbers. It also has inputs & quotes from various test professionals internationally. ALL RIGHTS RESERVED - COPYING OR REPRODUCTION NOT PERMITTED WITHOUT PERMISSION FROM MIKE LYLES OR CREDITED PARTIES WITHIN THE SLIDES.
How to Effectively Lead Focus Groups: Presented at Product School NYC Tremis Skeete
As seen on: https://www.meetup.com/productmanagementNY/events/247800115/
Talking to users can be challenging or intimidating, and running a focus group is one of those tasks which most Product Managers would say is essential in getting real user insights. Traditionally, UX designers and Product Managers have relied on a combination of quantitative data and qualitative insights from focus groups and interviews.
Whether you want to test your user group's response to a new product or changes to modules or features within an existing product, as a product person you need to have a creative set of analytical skills and strategies for how to steer the group toward productive discussions. Let's get together to discuss how focus groups can truly work well for you, and how you can organize, coordinate, and effectively lead focus group sessions.
Main takeaways:
- The do's and don'ts when leading focus groups
- What it takes to guide a productive conversation and avoid groupthink
- How to connect with participants in order to generate informative responses
- Ways to articulate your focus group strategies
- Methods for asking questions and capturing insights
Meet the Speaker: Tremis Skeete
Tremis is a Technical Product Manager at NexTier Innovations, a management consultancy specializing in Multi-Dimensional Analytics, Project Portfolio Intelligence, and Enterprise Cyber and Infrastructure Security. He comes from a Computer Science background and has 15+ years of experience working with design teams. He has helped clients such as Zel Technologies, The Altria Group, Barclays Bank, US Department of Defense and L’oreal. During his time working with these companies he helped build web sites, applications, intranets, and graphic communications across multiple platforms.
Дизайн – это решение проблемы. Продукты, которые мы создаем, хороши ровно настолько, насколько хорошо мы изначально определили и поняли проблемы, которые хотим решить. Когда компания хочет изменить продукт и сделать это быстро, у дизайн команды не так много времени на поиск и предоставление заказчику жизнеспособного решения. В своем докладе я открою секрет, как оставаться на одной волне с заказчиками по поводу ваших пользователей, юзкейсов, бизнес-целей и проблем, найденных в продукте.
В Wrike мы улучшаем наш продукт, работая по системе дизайн-спринтов. Она позволяет нам создавать жизнеспособный, протестированный и валидированный концепт всего за 5 дней. С удовольствием расскажу о том, как это работает.
Live Webinar: Healthcare Chatbot DiagnosisUserTesting
As consumers become more and more comfortable digitally sharing their personal information, accessing medical advice or information via an app may soon become the new normal.
To gauge consumers’ satisfaction with the experience of getting a medical diagnosis via a healthcare chatbot, assess the effectiveness of information provided and track consumer sentiments toward using these types of apps in the future, UserTesting ran a competitive benchmarking study of five healthcare chatbot apps: Ada, Mediktor, Your.MD, Symptomate, and HeathTap.
Jacob Smith, Sr. UX Researcher, will be presenting the findings from the competitive benchmarking study.
In this webinar you will:
Uncover best practices, common pain points, and gaps in the healthcare chatbot experience
Learn how people feel about chatbots and how their outlook changes after interacting with one
In this Webinar, Stephen Fleming-Prot, Principal UX Researcher, provides techniques to guide you through the sometimes rough waters of customer experience research in 2019. With executives demanding that their teams connect with customers and build empathy for their users, this webinar gives you actionable tactics to help you expand your cross-functional teams’ methods and approaches for research.
You’ll learn:
Guidance on “mapping” out a plan for 2019
Considerations for the “gear” and tools you need for the journey, including balancing quantitative and qualitative approaches to research
New techniques to help you “navigate” your research needs
Research considerations for dealing with new tech
Tips on ensuring everyone is moving in the same direction - towards a better understanding of, and more empathy for customers
Marketing Edition: How we leverage UserTesting UserTesting
Marketing and Customer Empathy: How we push UserTesting to the limit
User tests can be used to validate a huge array of marketing content—everything from commercials to images to email messages. It can also help you get inside the heads of customers on a wide variety of topics, even sensitive subjects like religion and politics. If you want a fast path to empathy with your customers, this is it.
In this webinar, UserTesting VP of product marketing Michael Mace will share his personal experiences in pushing the UserTesting platform to the limit to validate marketing content, and get fast insights on customer attitudes in a wide variety of subjects. He’ll share what works, what doesn’t, and will share tips on what you can try yourself.
You will learn:
What types of marketing content can be validated
How to set up the tests
Problems to watch out for
How to get insights on sensitive issues that people wouldn’t normally discuss
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
A simple method to make better CX decisionsUserTesting
Did you know that you can learn a lot about your customers and their experience with just a few quick and easy questions? Ann Morey, a longtime researcher and expert user of the UserTesting platform will be joining us to teach you how to conduct mini behavioral interviews to ask all your nagging questions like, “Why do people start using our product?” or, “What do our competitors do for their customers?” and, “Is this problem we’re trying to solve really a pain point?”
These speedy interviews can be conducted using moderated or unmoderated studies, require very little preparation, prototypes, or working digital experiences. Stop guessing and make better decisions today by using this simple method for getting quick answers to fundamental questions.
You will learn:
How to write screener questions to recruit the most suitable participants
What types of questions to ask your users, and when?
How to write questions that prompt helpful responses from participants
How to quickly analyze and share your findings
Live Conversation: Connecting with customers in real timeUserTesting
Live Conversation customers, Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines, have used human insights to build better products and improve user experiences.
Live Conversation helps you to easily get insights from UserTesting’s diverse panel or your own customers through in-depth interviews. Speak to your target audience by conveniently connecting in real time through interactive, live video conversations.
Easily draw insights, observe non-verbal cues, and ask open-ended questions to understand the ‘why’ behind the what. Get connected with your exact buyer in less than 24 hours and dig into areas of interest using seamless video technology that enables you to share screens and receive live feedback.
Learn how to:
Get user reactions to prototypes, messaging and designs in just hours
Quickly explore user sentiment and attitudes
Understand and perfect the customer journey
What's with Apple's latest iPhone ads? UserTesting
Time and time again Apple creates cutting edge, innovative, and impactful advertising campaigns. Their latest campaign featuring the iPhone is no different, except that they've pinpointed a specific target audience to go after: Gen Z and younger.
At UserTesting, we wanted to measure the impact that these Apple iPhone ads have on consumer sentiment and preference for different age groups: specifically, Gen Z vs. Baby Boomers.
Join our webinar with guest speaker and Gen Z expert, Tiffany Zhong, Founder and CEO of Zebra Intelligence along with our very own, Lija Hogan, Director of Strategic Research Services to learn "what's with Apple's latest iPhone ads"?
Product teams are getting better at listening to users and developing a framework of empathy. But how do you effectively translate empathy gained from user research into actionable results?
In this webinar, Archie Miller, Discovery Coach and Chip Trout, Product Design Journey Lead at CarMax will share their tips for coding notes and turning insights into opportunities, solutions, and experiments.
A Webinar with UserTesting: Orchestrating Experiences UserTesting
Customer experiences are increasingly complicated with multiple channels, touch points, contexts, and moving parts all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? In this webinar and accompanying Q&A, you will learn emerging practices at the intersection of design strategy, design research, and service design that help organizations create products and services that deliver sustainable value.
We are excited to have guest speaker, Patrick Quattlebaum (PQ) joining us. Patrick is the co-founder and Chief Customer Officer at Harmonic Design. He’s passionate about bringing creativity and humanity to problem-solving. He is also the co-author of Orchestrating Experiences: Collaborative Design for Complexity. Joining Patrick, we have UserTesting’s own Director of Strategic Research Services, Lija Hogan.
Creating great customer journeys through customer interviews: Real-world advi...UserTesting
Buying a car is one of the most complex customer journeys on earth. From deciphering needs and wants to determining a budget to the actual purchase itself, consumers have a myriad of choices and little reliable information to guide them.
Bradley Miller, Sr. UX Researcher at Autotrader, will describe how he used UserTesting’s Live Conversation to understand the complex and exhausting process of purchasing a car, and how he used those findings to help his company improve its customer journey.
In this webinar, you’ll learn:
How to use ethnographic interviews to get customers to open up about their thinking and the purchasing process
How to use that information to bust customer myths within your organization
Tips and tricks on how to get the most from live interviews
The Streaming Media CX Index: What customers expect from SVOD experiencesUserTesting
With 22 million people in the U.S. “cutting the cord,” traditional one-size-fits-all approaches to media and entertainment must change rapidly to meet and exceed the evolving expectations of savvy consumers. The subscription video on-demand (SVOD) era puts customers in the driver’s seat, cementing the customer experience (CX) as the main differentiator on which all services must compete.
In this webinar, Steve Ricken, Ph.D, UX researcher at UserTesting and UserTesting’s VP Product Marketing, Michael Mace will present the findings from UserTesting’s competitive benchmarking study of the top five SVOD apps: Netflix, HBO Now, Amazon Prime, Hulu, and YouTube TV, uncovering three keys to dominating the next generation of great streaming media experiences.
In this webinar, you’ll learn:
How the 5 SVOD companies measure against each other
Which features create frictionless viewing
How a variety of content can be a key differentiator
How relevant content recommendations keep customers coming back
Three Ways Fast Human Insight is Revolutionizing Marketing UserTesting
The time pressure on marketers is relentless. You need to be sure your projects resonate with customers, but often you don't have time for conventional market research studies. Many marketers are using fast user studies to validate their ideas in a few hours. The studies eliminate guesswork, and they give persuasive videos of customer reactions to help educate the company.
In this free webinar, Michael Mace, UserTesting's VP of Product Marketing, will describe how fast human insight is revolutionizing agile marketing. Find out how marketing teams are using human insight to perfect their customer experience in real time.
You'll learn how marketing teams:
Get customer reactions to messages and content in just hours
Quickly explore customer lifestyles and attitudes
Understand and perfect the customer journey
Including sample videos and real-world usage examples, this webinar will teach you everything you need to start applying fast human insight to your daily marketing decisions.
3 Digital Transformation Strategies Driving CXUserTesting
In this Webinar, John Consigli, Director of Customer Experience at Prudential, and UserTesting's Director of Strategic Research Services Lija Hogan will discuss three digital transformation strategies that Prudential is using to drive improvements to its customer experience. Discover why the team chose these techniques and learn about the adaptations they made to unlock the unique value of each of them.
The strategies they have adopted include: Vijay Govindarajan's 3-box model, Google's Design Sprint framework and Eric Gothelf's Lean UX framework.
You'll learn:
How the 3 box model can be used to drive prioritization
What you can do to scale the GV Design Sprint when you don't have 5 days
Approaches to syncing research with Agile sprint cycles
CX goes mainstream: Five trends driving the future of CX UserTesting
Our fifth annual Customer Experience (CX) Industry Survey asked 3,900 professionals across a wide variety of industries how their organizations are managing customer experience and conducting CX research. The responses show that we're in the midst of a sea of change. Optimizing and integrating every customer touchpoint has transitioned from being a cutting-edge advantage to a necessary part of doing business.
In this webinar, Michael Mace, UserTesting's VP of Product Insights, presents the key results from the 2018 Survey Report. Find out how companies around the world are approaching managing CX.
You'll learn:
The hottest trends in CX
The importance of CX to your company's success
Which departments typically drive customer experience
How spending on CX and design is changing
Are companies putting too much weight on analytics and A/B tests?
How human insights focused organizations become CX leaders UserTesting
In this webinar, guest speaker Forrester Analyst Kelly Price, and UserTesting VP of Strategic Services Janelle Estes will discuss why customer understanding driven by Human Insights is the foundation of great customer experience (CX).
To become a CX leader, it is vital to cultivate customer empathy and push more human insights to all edges of your organization. Join us to find out more about various trends in the industry today and key recommendations to facilitate your CX transformation.
You'll learn:
Forrester’s six core concepts that make or break CX leaders
Where some go wrong, shortcomings of typical approaches
How to transform into a human-insights led organization
Real-world success stories from CX leaders
The Banking Mobile CX Index: Insights to improve the mobile banking experienceUserTesting
Banking customers are a special kind of customer—ones who’ve entrusted banks with their livelihood, their security, and their future. It’s not surprising that simply making them happy isn’t enough to drive loyalty.
In this webinar, Mike Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead will present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.
You'll learn:
- How the top three largest U.S. banks measured up against each other
- Which task was the most frustrating for banking customers
- What factors contribute to loyalty in the minds of banking customers
Nordstrom Rack | Hautelook: Building a Customer-Centered CultureUserTesting
Nordstrom Rack | Hautelook (NRHL), a Nordstrom Company, empowers shoppers through choice and discovery of fashion at great prices. NRHL serves customers with a large selection of merchandise in over 200 Nordstrom Rack stores nationwide, on the web, and through the NRHL mobile app. The UX team supports mobile, web and omni-channel initiatives and has been tasked to implement a customer-centered culture to create a seamless experience for its customers across all touchpoints.
In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources. Sherlyn and Jessica will discuss how simple UX research tools and strategies have driven cultural change within the organization of NHRL and improved digital products and experiences for customers across channels.
You'll learn:
- Challenges of building a user-centric culture
- How NRHL leverages UserTesting and other research tools to drive ROI
- How to make the voice of the customer a priority when faced with limited resources
Insights on 2017 cx trends and 2018 predictions webinarUserTesting
In this webinar, Stephen Fleming-Prot, Senior UX Researcher reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans. Steve will discuss how different organizational teams are discovering more research options, working better together, and leveraging cutting-edge technologies to make customer experiences better than ever.
You'll learn:
- How to apply a range of research techniques to get the human insights you need
- How more devices means more customer touch points, which means more research is needed
- How human insights are a critical consideration when integrating AI into design
Live Conversation: Cut your customer interview costs by up to 90%UserTesting
Companies that use Live Conversation for customer interviews are finding out that they can achieve much more—and spend a lot less.
You'll learn:
- How to easily conduct interviews across the nation without ever leaving your office
- Cut your interview costs by up to 90%
- Reduce the time needed to schedule and recruit interviews by as much as 80%
Get more done for less money, and do it faster. In this webinar, Janelle Estes, UserTesting's VP of Solutions Consulting, will take you through the math and share real-world details on how you can calculate the savings for yourself. We’ll also share stories from customers using Live Conversation showing how it’s helping their businesses today, and give you their tips and tricks on how to get the most from the product.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
2. Table of Contents
Recruiting, Testing & Reporting in a Lean UX Environment
3
Balancing Delight & Function (Minimum Viable Product)
5
Applying Lean UX to an Established Product
8
What an Optimal Lean UX Team Looks Like
12
Releasing Apps
14
Lean UX Strategies that Apply to Games
18
Watch the Webinar
21
LEAN UX Tips
4. 1. Recruiting, Testing & Reporting in a
Lean UX Environment
Laura Klein:
“If it's taking you a week to do your testing, you're
testing way too many people in one go."
Laura’s Tips:
• Shorten your testing cycle.
• Test 3-5 people.
• Make Changes.
• Repeat
LEAN UX Tips
6. 2. Balancing Delight & Function
(Minimum Viable Products)
Eric Ries:
"The MVP is an experiment that helps you
learn what you want to know."
Eric’s Tip:
Don’t be afraid to release an MVP, but be sure
to have a plan for iterative design.
LEAN UX Tips
7. 2. Balancing Delight & Function
(Minimum Viable Products)
Laura Klein:
“The MVP of a wedding cake is not flour and
eggs and sugar. It's a cupcake."
Laura’s Tip:
You can get away with a product that is
more functional than delightful if you solve
a difficult problem and you have little
competition.
LEAN UX Tips
9. 3. Applying Lean UX to an Established
Product
Eric Ries:
“Whoever learns fastest is going to win…If you're on an
18 month developer cycle and you're going up against
someone who is on a daily, weekly or quarterly release
cycle, you're really in trouble.”
Eric’s Tips:
• Create a sandbox for innovation.
• Focus on one aspect at a time.
• A page on a site, a game level, etc.
• Make rapid changes.
• Incrementally port more functionality.
LEAN UX Tips
10. 3. Applying Lean UX to an Established
Product (cont.)
Eric’s Tips (cont.):
• Don’t treat usability and design as objective
concepts.
• Talk to customers as early as possible.
LEAN UX Tips
11. 3. Applying Lean UX to an Established
Product (cont.)
Laura’s Tips:
• Consider how each new addition adds
complexity and ask these questions:
• What do I expect to deliver?
• What will this new feature improve for
me and my users?
• Don’t be afraid to kill features.
LEAN UX Tips
13. 4. What an Optimal Lean UX Team
Looks Like
Eric’s Tips:
• Break silos down.
• Create a cross-functional, dedicated team.
• Everyone has to have the same job description:
• “Make this work by whatever means
necessary.”
LEAN UX Tips
15. 5. Releasing Apps
Laura’s Tips:
• Don’t do focus groups. It’s a good way to talk to 12 people
and get one opinion.
• Release apps to learn something, and don’t worry about
early bad reviews.
• Things to do before adding your app to the app store:
• Build an audience to see if they’re willing to buy.
• Do user research to see if your app solves a problem.
• User test to see if your app is usable when it gets
into someone’s hands.
LEAN UX Tips
16. 5. Releasing Apps (cont.)
Eric Ries:
“You don’t get any negative reviews if no one downloads it.”
Eric’s tips:
• Test on Android.
• No approval process
• Faster time to app store
• Experiment in Android and build for iPhone.
• Optimize for speed of learning instead of optimizing
for revenue.
• Go where the faster learning is.
LEAN UX Tips
17. 5. Releasing Apps (cont.)
Eric Ries:
“Even if we accept that the goal of building products is to
have them be as perfect as possible, getting more rapid
feedback is a faster path to that perfection than spending
a long time ‘perfecting it.’”
LEAN UX Tips
19. 6. Lean UX Strategies that Apply
to Games
Eric Ries:
“It’s a myth that you can’t test for fun. It’s really easy to
test for fun.”
Eric Ries’ Tips:
• Put your product in front of someone and watch their
reaction. You'll know instantly if it's fun or not.
• Look at one level as your MVP.
• If someone is not willing to play past level 1,
there’s no point in creating subsequent levels.
LEAN UX Tips
20. 6. Lean UX Strategies that Apply
to Games (cont.)
Eric’s Tips (cont.):
• The definition of quality is in the eye of the customer.
• If you change the customer, you change what quality
means.
• Always test assumptions.
• Don't assume that you can replicate a formula when
changing the context.
LEAN UX Tips
21. Watch The Webinar On-Demand by
Clicking The Image Below!
LEAN UX Tips