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Lean system design

The document outlines the principles and methods of lean administration aimed at optimizing business processes through techniques such as analysis, modularization, and process improvement. It emphasizes the importance of identifying core competencies, value flow, and cost structures to eliminate waste and enhance efficiency across various areas of the organization. Key analysis strategies include ABC and XYZ analyses, which help prioritize orders and identify standardization potential, ultimately driving continuous improvement in operations.

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Lean Administration Page 1 LEAN ADMINISTRATION Industrializing Business Processes we mobilize your company
Lean Administration Page 2 THE FUTURE CHALLENGE THE FOUR COMPETITIVE FACTORS OF BUSINESS ON DEMAND A = Availability Q = Quality I = Individuality C = Costs Business on Demand
Lean Administration Page 3 THE FUTURE CHALLENGE OPTMIZING ALL FOUR COMPETITIVE FACTORS AT ONCE Time Quality Costs Avail- ability CostsQuality Indivi- duality TodayYesterday
Lean Administration Page 4 LEAN THINKING – THE LEAN BUSINESS SYSTEM create value without waste Lean Supply C hain Lean Production System Lean Innovation Lean A dm inistration Lean M aintenance and Service Lean M anagem ent
Lean Administration Page 5 Lean Administration
Lean Administration Page 6 Lean Administration – The Method Analysis Modularization Integration Implementation Serviceauftrag abschließen Faktura freigeben kaufmännisch abschließen Projekt extern abschließen Fakturaanforderung aus Service/Projekt ist vorhanden Fakturarelevante Belege aus Fakturavorrat auswählen Sammelfaktura ist zu erstellen Einzelfaktura ist zu erstellen Zu fakturierende Posten zusammen- stellen Fakturaanforde- rung ist in Ordnung Einzelfaktura ist nachzuarbeiten Fakturapositionen und -konditionen nacharbeiten Fakturasperre löschen Faktura buchen Fatura drucken Faktura mit Anlage versenden Faktura ist Kunden zugestellt Einzelkontrakt anlegen Faktura zu Einzelauftrag erzeugt Faktura gem. Fakturaplan erzeugt Establishing a business model Organization analysis Value flow analysis Order structure analysis Process analysis Activity structure analysis Cost structure analysis Starting to implement immediate measures Module definition Module optimization Standardization Describing and standardizing interfaces Defining the product creation process Assigning and integrating the modules into the processes Capacity adjustment Implementing the processes Organization adjustment Introducing process cost management Introducing CIP
Lean Administration Page 7 Elements of the Analysis Organizational analysis Purpose of the organization Core competency Business model Value flow analysis Recording the details of main and partial processes, levels of activity, and throughput times Identifying problems and areas of waste Activity structure analysis Defining functions and duties Categorizing these into core, secondary, and organizational activities Identifying improvement potentials Orders / activity structure Recording and cataloging the order and quantitative framework Actual process costs Transparency about the cost structure with respect to cost inflators and causes List of corrective measures Immediate, medium- and long-range optmization measures
Lean Administration Page 8 Lean Administration – Activity Structure Analysis Defining functions and duties on the basis of job descriptions and process analyses Defining the standard procedures, e.g. meetings, handling e-mail, training Determining core, secondary, and organizational activities K= Core activity N= Secondary activity O= Organizational activity
Lean Administration Page 9 Activity Structure Analysis Example The analysis shows: Distribution according to core, secondary, and organizational activities Activities and their process times Potential for improvement – particularly for secondary and organizational activities Core activities 57% Secondary activities 21% Organizational activities 22%
Lean Administration Page 10 Lean Administration – Order Structure Analysis ABC analysis The greatest savings and benefits are produced by orders that are the most important to the company. ABC analysis is a good tool for finding the order frequency to determine which orders these are. 0 20 40 60 80 100 100806040200 Order frequency in % Products in % A CB
Lean Administration Page 11 Lean Administration – Order Structure Analysis ABC analysis Value proportions Quantitative proportions A: 70% B: 20% C: 10% A: 70% B: 20% C: 10% A products: High-quality orders that are sold in large quantities and/or that have a particularly high demand over a predefined period of time B products: Orders with a demand level and value within the medium range: C products: Orders that are sold very infrequently or that have a high proportion of small parts: . The ABC analysis helps identify the orders with the largest potential for modularization
Lean Administration Page 12 Lean Administration – Order Structure Analysis XYZ analysis Demand Z products Y products X products Time XYZ analysis of ordered products/ services is the basis for identifying temporal – especially seasonal – variation XYZ analysis identifies products with a high degree of standardization The XYZ analysis identifies standardization potential
Lean Administration Page 13 Process Cost Analysis Geschäftsvorfall Instandsetzung (Fremdleistung) aus Wartung (Eigenleistung) - GMG Lieferant Objekt- managemengt Service(TP1) Einkauf+Logistik (TP4) AKM(TP2) Serviceleistung erbringen und in Rechnung stellen Zahlungseingang verfolgen S E Auftrag anlegen und Fremdleistung aus RV abrufen Leistung fakturieren M 2.1 M 2.2 M 1.1 M 1.2 M 4.1 M 5.1 Qualität monitoren M O.1 Phase I (Bedarfsidentifizierung und Beauftragung) Phase II (Leistungserbringung) Phase III (Zahlungsabwicklung) S 1.1 S 1.2 S 1.4 S O.1 S 1.3 Instandsetzungs- bedarf bei IspW identifizieren Neuen RV abschließen S 4.1 S 2.1 S 5.2 Serviceleistung zurückmelden S 5.1 S 1.5 M 1.3 Value Flow Analysis Timeframe for process modules, secondary, and core processes Activity Structure Analysis Timeframe for activities KEINE Hausmeister-Aufträge Keine HM- Aufträge Haus- meister- Aufträge Haus- meister- Aufträge Keine HM- Aufträge CS-Aufträge < 250 € (ohne eindeutige HM-Produkte, ohne evtl. HM-Produkte, ohne Wartungen) 48.592 3.904 T€ Evtl. Hausmeister- Produkte 38.843 13.690 T€ 116.066 44.194 T€ Hausmeister-Aufträge Eindeutige Haus- meister- Produkte Wartungen < 50 € Wartungen ≥ 50 € Wartungen CS-Aufträge ≥ 250 € (ohne eindeutige HM- Produkte, ohne evtl. HM-Produkte, ohne Wartungen) optionale Leistungen (Service) Alle CS-Aufträge 2002 Anzahl: 180.799 Kosten: 52.511 T€ Anzahl: 67.290 Kosten: 9.840 T€Anzahl: 113.509 Kosten: 42.671 T€ 41.816 9.274 T€28.230 4.301 T€ 22.020 3.320 T€ 6.000 940 T€ 26.154 1.636 T€ 13.912 997 T€ 8.914 558 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ Gesamt: 64.733 8.317 T€ Nutzer/Dritte: 19.854 2.790 T€GMG: 41.247 5.377 T€ 25.474 566 T€ 15.725 22.697 T€ 22.438 2.268 T€ 10.613 9.389 T€ KEINE Hausmeister-Aufträge Keine HM- Aufträge Haus- meister- Aufträge Haus- meister- Aufträge Keine HM- Aufträge CS-Aufträge < 250 € (ohne eindeutige HM-Produkte, ohne evtl. HM-Produkte, ohne Wartungen) 48.592 3.904 T€ CS-Aufträge < 250 € (ohne eindeutige HM-Produkte, ohne evtl. HM-Produkte, ohne Wartungen) 48.592 3.904 T€ Evtl. Hausmeister- Produkte 38.843 13.690 T€ Evtl. Hausmeister- Produkte 38.843 13.690 T€ 116.066 44.194 T€ Hausmeister-Aufträge Eindeutige Haus- meister- Produkte Wartungen < 50 € Wartungen ≥ 50 € Wartungen CS-Aufträge ≥ 250 € (ohne eindeutige HM- Produkte, ohne evtl. HM-Produkte, ohne Wartungen) optionale Leistungen (Service) Alle CS-Aufträge 2002 Anzahl: 180.799 Kosten: 52.511 T€ Anzahl: 67.290 Kosten: 9.840 T€Anzahl: 113.509 Kosten: 42.671 T€ 41.816 9.274 T€28.230 4.301 T€ 22.020 3.320 T€ 6.000 940 T€ 28.230 4.301 T€ 22.020 3.320 T€ 6.000 940 T€ 26.154 1.636 T€ 13.912 997 T€ 8.914 558 T€ 26.154 1.636 T€ 13.912 997 T€ 8.914 558 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ Gesamt: 64.733 8.317 T€ Nutzer/Dritte: 19.854 2.790 T€GMG: 41.247 5.377 T€ 25.474 566 T€ 15.725 22.697 T€ 22.438 2.268 T€ 10.613 9.389 T€ Order Structure Analysis Quantitative framework + + Nr. Aufgabenbereich / Aufgaben Anzahl Vorgänge [pro Monat] Zeitaufwand pro Vorgang [Min.] Zeitaufwand [Stunden pro Monat] Wieder-holung Min. Max. 1 Ersatzempfänger erfassen 100 5 8,3 Täglich 2 6 2 Taxen setzen/Ändern 40 15 10,0 Täglich 1 3 3 Bemerkungen erfassen 50 10 8,3 Wöchentlich 0 0 4 Risikomerkmale erfassen 20 25 8,3 Wöchentlich 1 1 5 Sonstige Daten erfassen 30 15 7,5 Täglich 0 0 6 CTV-Brief veranlassen 5 10 0,8 Wöchentlich 2 8 7 Internes Telefonat führen 200 3 10,0 Täglich 2 15 8 Externes Telefonat führen 200 10 33,3 Täglich 2 6 9 Teambesprechungen 4 60 4,0 Wöchentlich 0 0 10 Bearbeiten Mails (lesen, bearbeiten, sortieren, speichern, löschen etc.) 100 3 5,0 Täglich 0 0 11 Lehrgänge/Seminare 1 1.000 16,7 Jedes Halbjahr 0 0 Result Result Result Insight into duration and frequency Detailed breakdown of jobs and orders Clarification of functions and offices involved Cause-justified process cost allocation
Lean Administration Page 14 Lean Administration – Quick Results To be optimized during the analysis phase: Realizing potential improvements that can be quickly achieved Sensitizing employees to any waste in the process 25% 50% 75% 100% Anfang Ende-Soll Ende-Ist Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Anmietverträge anlegen' beschreiben x x x x 100% Hr. Meier 15.01.03 30.01.03 28.01.02 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vermietverträge anlegen' beschreiben x x x x 100% Fr. Müller 15.01.03 30.01.03 10.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vertrags- anpassungen' x x 50% Fr. Schulz 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Wirtschaftsplan erstellen' beschreiben 0% Hr. Hofer 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben ... 0% Termin Maßnahmenliste Aufbaustäbe - KFM- Stand: 10.02.03 Arbeitspaket Maßnahme aus Projektstrukturplan Bemerkung / Begründung Erfüllung Verantwort- lich Immediate measures The first money soon returns for reinvestment in the project
Lean Administration Page 15 Optimization Phase
Lean Administration Page 16 Modularization Process Modulmatrix Summe d. Tätigkeitszeiten 180170 3535 95 20 140 30 45 9090 45 111 1212 45 0 20 40 60 80 100 120 140 160 180 200 A B C D E F G H I K L MNO P Q Wertschöpfend Nicht Wertschöpfend IS T S O L L Z e ita n s a tz [F m in /m ] 1 ,5 5 u n d 1 ,8 8 1 ,5 5 A n za h l M A , Q u a lifik a tio n 3 O l-M o n te u re , 1 E u P , 1 B e d . F M W , 1 B e d . T ro m m e lw a g e n 3 O l-M o n te u re , 1 E u P , 1 B e d . F M W , 1 B e d . T ro m m e lw a g e n M a s c h in e n , G e rä te M Z A , A z-L o k , F M W m . T ro m m e lw a g e n , S ta n d a rd w e rk ze u g , K e tte n zu g 6 m , 4 S IE M E N S -K le m m e n , 2 K a b e ls c h e re n , e l. P re s s e M Z A , A z-L o k , F M W m . T ro m m e lw a g e n , S ta n d a rd w e rk ze u g , K e tte n zu g 6 m , 4 S IE M E N S -K le m m e n , 2 K a b e ls c h e re n , e l. P re s s e Identifying modules Auditing the modules Evaluating the modules Creating a module matrix Transition to continuous improvement process Using the modules leads to an optimized maintenance process
Lean Administration Page 17 Lean Administration – The Approach to Modularization Classifying processes All activities in producing products or performing services can be classified according to their contribution to value creation Value-creating Non-value-creating Waste Customer demand Customer satisfaction
Lean Administration Page 18 Lean Administration – The Approach to Modularization Optimizing activity levels Non- value-creating WasteValue- creating Waste Eliminate!Optimize! Value-creating activities Any activity that takes materials or information and converts or transforms them in a way that meets customers’ needs and that the customer is also willing to pay for. Activities, processes, time, materials, space, etc., that do not increase the value of the product or service and that are not needed for the system or process. Non-value-creating Reduce! Any activity that is needed due to the systems or processes in use today but that does not contribute any value to the product or service or to customer satisfaction. Exploiting potential at the activity level increases efficiency
Lean Administration Page 19 Structuring – Modularization What are process modules? Process modules are standardized subprocesses They include several related activities They can be used in several product creation processes Process modules include 1. Job instructions/assistance 2. Process times 3. Manpower needed 4. Qualification requirements 5. Aids (equipment, material, documentation) What do process modules provide? Transparency Measurability Quality improvement Comprehensibility Flexibility in the processes Structured approach Clearly defined input and output Clear allocation of responsibilities Description of the resources used Unambiguous definition of interfaces Customized product creation processes can be represented by standardized modules
Lean Administration Page 20 Module Matrix Numeric identification Brief description Description of task sequence Required resources Staff required / manpower planning Standard operation times for task execution Rules and directives Modulnummer Modul Modulinhalt Maschinen, Geräte, zusätzliches Personal Mitgeltende Unterlagen Modulzeit/Einheit in Fh/Einheit (Format hh:mm:ss) Anzahl Mitarbeiter bzw. Maschinen, MINDEST Qualifikation Fb In 1.1. Prüfungen der Gleisgeometrie Fb In 1.1.1. Prüfung mit Gleismeßfahrzeug OMWE keine Modulsarsierung DS 820 01 15 Ril 821. 2001 1. Bezl Fb Fb In 1.1.2. Prüfung mit Gleismeßfahrzeug OMW keine Modulsarsierung DS 820 01 15 Ril 821. 2001 1. Bezl Fb Fb In1.1.3. Prüfung mit Gleismeßfahrzeug GMTZ keine Modulsarsierung DS 820 01 15 Ril 821. 2001 1. Bezl Fb Fb In 1.1.4. Handmessung Fb In 1.1.4.1. Längshöhe in Gleisen und Weichen mit Gleisvermarkung Messen der Längshöhe in Bezug auf Gleisvermarkungspunkte mit optichem Visiergerät einschließlich Anschreibung der Bezugspunkte und deren Dokumentation vor Ort Gleisüberhöhungsmesser, Nivelliergerät, Visiergerät, CEMAFER- bzw. BRIESEMEISTER-Messlatte oder Geodimeter, Bandmaß, (Sakra/Sipo entsprechend der örtlichen Rahmenbedingungen DS 820 01/ 03 Ril 820 / 821/ 824 00:00:10 Fh/m/Gleis 2 MA (1 M Fb, 1 Bua) Fb In 1.1.4.2. Längshöhe in Gleisen und Weichen ohne Gleisvermarkung Messen der Längshöhe mit optischem Visiergerät durch Festlegung von Hochpunkten einschließlich Anschreibung der Bezugspunkte und deren Dokumentation vor Ort Gleisüberhöhungsmesser, Visiergerät, Bandmaß, (Sakra/Sipo entsprechend der örtlichen Rahmenbedingungen ) DS 820 01/ 03 Ril 820 / 821/ 824 00:00:08 Fh/m/Gleis 2 MA (1 M Fb, 1 Bua) keine Modularisierung keine Modularisierung keine Modularisierung
Lean Administration Page 21 Structuring – Modularization EXAMPLE Process module before Process module after TABG Invoice request Report back service Convert service to account Remove invoice block FASL KFA Billing cycle Print and dispatch invoice FGEB Commercial completion Fulfil service order Release invoice Commercial completion Complete project externally Invoice request from service/project is present Select invoice- relevant documents from invoice store Collective invoice must be created Individual invoice must be created Assemble items to be invoiced Invoice request is in order Individual invoice must be reworked Rework invoice items and terms Remove invoice block Book invoice Print invoice Dispatch invoice with enclosure Invoice is delivered to customer Create individual contract Invoice generated for individual order Invoice generated as per invoicing plan Throughput time approx. 10 days Interfaces within module = 3 Offices involved = 3 Individual activities = 8 Throughput time approx. 3 days Interfaces within module = 0 Offices involved = 1 Individual activities = 5 Low complexityHigh complexity
Lean Administration Page 22 Standardizing Interfaces Example Process interfaces Are specified by process modules Exchange data between modules Define data quality, volume, and transfer format Lay down clear agreements between customer and supplier concerning data quality Describe the internal and external customer-supplier relations Define complaint and escalation levels. Process service request Dispatch order Interface Order Consistent interface standardization reduces difficulties in information and material flows while simplifying quality assurance for the processes
Lean Administration Page 23 Lean Administration – Modularization Approach Integrating the modules into a product creation process Modules from the modularization phase serve as the basis for the product creation process A B C D Department 1 E F G I Department 2 H J L M N Department 3 K Process modules z.B. Serviceleistungen erbringen B E F D O AKMBMOM A Mietnebenkostenabrechnung erstellen B D N AKMBMKFM A CustomerCustomer CustomerCustomer Product creation process
Lean Administration Page 24 Optimizing the Organization on the Basis of Lean Processes
Lean Administration Page 25 Increasing Potentials with Lean Processes Main activities Secondary activities Organizational activities Potential Optimizing individual processes Functional process optimization Standardization Optimization of the product creation process Improvement of system support Automation of individual procedures Capacity demand Avoiding waste Twice-performed activities Follow-up questions due to poor data quality etc. Reducing to a necessary level Today Target
Lean Administration Page 26 Time taken Module 2 = ... h Calculating Capacity on a Modular Basis Example Activity Structure Analysis Core activity File a report 5 min Open a CS order 7 min Factor performance 5 min Process module Process time = module time = 17 min Process 1 5 min Process 2 7 min Process 3 5 min + + Module time 1 17 min Business occurrences per month 3,000 Probability of the module in business occurrence 75% Time taken per module and month 637.5 h Quantitative framework Object structure Order structure = Time taken Module 1 = 637.5 h Time taken Module n = ... h Total time taken for core activities per function
Lean Administration Page 27 Lean Administration – Adjusting the Organization Clearly defined responsibilities and duties along the order processing organization Process-oriented quality assurance Centralized order receiving Separate specialized and bulk businesses Order Center Manager Assistant / secretary Quality Order Manager Customer Entry Portal Customer Order Manager (Back office) Invoicing Team Product Range Manager Process orientation Increasing process quality while simultaneously reducing throughput time; establishing a customer interface by providing a central customer entry portal Process-oriented order center example
Lean Administration Page 28 Transparency through Process Cost Accounting
Lean Administration Page 29 Lean Administration – Process Cost Accounting Product calculation Costs per order [absolute] Order size Costs per order [relative] Order size Constant costs per order (order processing costs) Constant costs per order (order processing costs) Costs proportional to the order (piece costs) Discount scale ProfitLoss Costs proportional to the order (piece costs) Taking complexity and degression effects into consideration
Lean Administration Page 30 Lean Administration – Fixed Cost Management Results planning Quantity-oriented turnover planning on the basis of product groups Turnover planning Outsourcing and material planning Quantity-oriented own-service planning Cost planning for outs. and mat. Capacity planning CC 1 CC 2 CC 3 CC 4 ... Module 1 (5 min) Module 2 (3 min) Module n (4 min) Calculating required resources per cost center (CC) Cost and budget planning (Planning depth: CCs and functional areas per outlet) CC 1 CC 2 CC 3 CC 4 ... Turnover vs direct product costs = DB 1 vs own service = DB 2 vs structural costs direct functions outlet = DB 3 Quantity and service (performance/production)-related budget planning based on process costs
Lean Administration Page 31 Lean Administration – Results Accounting Product Group Activities / processes Order placement Purchasing Performance/production Payment processing Monitoring ... Calculation using process costs Allocation of indirect functions using a key Turnover vs direct product costs = DB 1 vs own services = DB 2 vs structural costs direct functions at outlets = DB 3 vs structural costs indirect functions at outlets = DB 4 vs outlet-independent costs = DB 5 Own services Direct functions Indirect functions Cause-related cost accounting by reducing allocation
Lean Administration Page 32 Lean Administration as an Instrument of Control for Management
Lean Administration Page 33 Lean Administration – Benefits for Management Transparency, calculation and planning reliability, monitoring Offer phase Dovetailing the product and process landscape with Sales and Calculation ⇒Reliable calculation on the basis of modules Planning phase of the order Capacity planning using modules and planned turnover figures ⇒Reliable result and budget planning Controlling / auditing Controlling on the basis of key process data ⇒High transparency with respect to deviations and their causes Process module Order processing Processes tailored to customers are handled using standardized process modules ⇒Despite unavoidable complexity due to greater standardization ⇒Creates a greater potential for streamlining
Lean Administration Page 34 Implementation
Lean Administration Page 35 Lean Administration – Implementation Vorgangsname Prozessbausteine Building Services / Bauunterhalt Produkterstellungsprozesse modellieren Geschäftsvorfälle identifizieren Produkterstellungsprozesse mit Modulen beschreiben Teilprozesse je Modul erstellen Schnittstellen definieren und abgleichen Mitarbeiterschulung Pilotierung Kaufmännisches Facility Management Produkterstellungsprozesse modellieren Geschäftsvorfälle identifizieren Produkterstellungsprozesse mit Modulen beschreiben Teilprozesse je Modul erstellen Schnittstellen je Modul erstellen Mitarbeiterschulung Pilotierung ... ... ... 1 2 3 4 5 6 7 8 9 10 11 12 Januar Februar März 25% 50% 75% 100% Anfang Ende-Soll Ende-Ist Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Anmietverträge anlegen' beschreiben x x x x 100% Hr. Meier 15.01.03 30.01.03 28.01.02 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vermietverträge anlegen' beschreiben x x x x 100% Fr. Müller 15.01.03 30.01.03 10.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vertrags- anpassungen' x x 50% Fr. Schulz 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Wirtschaftsplan erstellen' beschreiben 0% Hr. Hofer 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben ... 0% Termin Maßnahmenliste Aufbaustäbe - KFM- Stand: 10.02.03 Arbeitspaket Maßnahme aus Projektstrukturplan Bemerkung / Begründung Erfüllung Verantwort- lich Personal- kosten Sach- kosten IT-Kosten Gesamt im ersten Jahr nach Realisierun g (ca.) Kundenmeldungen nicht mehr in BD annehmen 274 T€ 90 T€ 0 T€ 364 T€ 0 € 351 T€ Faktura für Standardprodukte automatisieren 343 T€ 113 T€ 0 T€ 456 T€ 1.000 € 441 T€ Meldungen an Kunden automatisieren 32 T€ 11 T€ 0 T€ 43 T€ 1.000 € 40 T€ Auftragsbuch systemtechnisch realisieren 9 T€ 3 T€ 0 T€ 12 T€ 1.000 € 10 T€ Ausweitung Daueraufträge 13 T€ 4 T€ 0 T€ 17 T€ 0 € 17 T€ Einrichten Qualitätsfunktion im AKM 0 T€ 0 T€ 0 T€ 0 T€ 60.000 € -60 T€ Aufttrags- und Kundenmanagement neu organisieren 724 T€ 238 T€ 0 T€ 963 T€ 0 € 931 T€ Kurzbeschreibung Maßnahme Gegenläufige Kosten Maßnahmenbewertung geplanter gesamt p Realis Kostenersparnis p. a. (Bruttoeffekt) Potential Maßnahme X 0 10 20 30 40 50 60 70 Apr 03 Mai 03 Jun 03 Jul 03 Aug 03 Sep 03 Okt 03 Nov 03 Dez 03 Jan 04 M.XP lan 0 0 0,0 8,6 17,1 25,7 34,3 42,9 51,4 60,0 M.XIst 0 0 0,0 6,0 16,0 01. Apr 01. Mai 01. Jun 01. Jul 01. Aug 01. Sep 01. Okt 01. Nov 01. Dez 01. Jan Transparency in structures and scheduling for all subprojects Project structure plan Plan of measures Detailed measures per subproject Effects of the measures Evaluating the measures Project success acc. Understanding the potentials realized Permanent transparency about measures and project success
Lean Administration Page 36 proLean Consulting AG proLean Consulting AG Kalkumer Schlossallee 53 40489 Düsseldorf Germany Tel.: +49 (0) 211 - 422 766-0 Fax: +49 (0) 211 - 422 766-66 Mail: info@proLean.de www.proLean.de Some pages which were shown at the Lean Service Summit 2004 are not published in this documentation. These documents included dates from customers and were not released. Please do not hesitate to contact us for questions and further information.

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Lean system design

  • 1.
    Lean Administration Page 1 LEANADMINISTRATION Industrializing Business Processes we mobilize your company
  • 2.
    Lean Administration Page 2 THEFUTURE CHALLENGE THE FOUR COMPETITIVE FACTORS OF BUSINESS ON DEMAND A = Availability Q = Quality I = Individuality C = Costs Business on Demand
  • 3.
    Lean Administration Page 3 THEFUTURE CHALLENGE OPTMIZING ALL FOUR COMPETITIVE FACTORS AT ONCE Time Quality Costs Avail- ability CostsQuality Indivi- duality TodayYesterday
  • 4.
    Lean Administration Page 4 LEANTHINKING – THE LEAN BUSINESS SYSTEM create value without waste Lean Supply C hain Lean Production System Lean Innovation Lean A dm inistration Lean M aintenance and Service Lean M anagem ent
  • 5.
  • 6.
    Lean Administration Page 6 LeanAdministration – The Method Analysis Modularization Integration Implementation Serviceauftrag abschließen Faktura freigeben kaufmännisch abschließen Projekt extern abschließen Fakturaanforderung aus Service/Projekt ist vorhanden Fakturarelevante Belege aus Fakturavorrat auswählen Sammelfaktura ist zu erstellen Einzelfaktura ist zu erstellen Zu fakturierende Posten zusammen- stellen Fakturaanforde- rung ist in Ordnung Einzelfaktura ist nachzuarbeiten Fakturapositionen und -konditionen nacharbeiten Fakturasperre löschen Faktura buchen Fatura drucken Faktura mit Anlage versenden Faktura ist Kunden zugestellt Einzelkontrakt anlegen Faktura zu Einzelauftrag erzeugt Faktura gem. Fakturaplan erzeugt Establishing a business model Organization analysis Value flow analysis Order structure analysis Process analysis Activity structure analysis Cost structure analysis Starting to implement immediate measures Module definition Module optimization Standardization Describing and standardizing interfaces Defining the product creation process Assigning and integrating the modules into the processes Capacity adjustment Implementing the processes Organization adjustment Introducing process cost management Introducing CIP
  • 7.
    Lean Administration Page 7 Elementsof the Analysis Organizational analysis Purpose of the organization Core competency Business model Value flow analysis Recording the details of main and partial processes, levels of activity, and throughput times Identifying problems and areas of waste Activity structure analysis Defining functions and duties Categorizing these into core, secondary, and organizational activities Identifying improvement potentials Orders / activity structure Recording and cataloging the order and quantitative framework Actual process costs Transparency about the cost structure with respect to cost inflators and causes List of corrective measures Immediate, medium- and long-range optmization measures
  • 8.
    Lean Administration Page 8 LeanAdministration – Activity Structure Analysis Defining functions and duties on the basis of job descriptions and process analyses Defining the standard procedures, e.g. meetings, handling e-mail, training Determining core, secondary, and organizational activities K= Core activity N= Secondary activity O= Organizational activity
  • 9.
    Lean Administration Page 9 ActivityStructure Analysis Example The analysis shows: Distribution according to core, secondary, and organizational activities Activities and their process times Potential for improvement – particularly for secondary and organizational activities Core activities 57% Secondary activities 21% Organizational activities 22%
  • 10.
    Lean Administration Page 10 LeanAdministration – Order Structure Analysis ABC analysis The greatest savings and benefits are produced by orders that are the most important to the company. ABC analysis is a good tool for finding the order frequency to determine which orders these are. 0 20 40 60 80 100 100806040200 Order frequency in % Products in % A CB
  • 11.
    Lean Administration Page 11 LeanAdministration – Order Structure Analysis ABC analysis Value proportions Quantitative proportions A: 70% B: 20% C: 10% A: 70% B: 20% C: 10% A products: High-quality orders that are sold in large quantities and/or that have a particularly high demand over a predefined period of time B products: Orders with a demand level and value within the medium range: C products: Orders that are sold very infrequently or that have a high proportion of small parts: . The ABC analysis helps identify the orders with the largest potential for modularization
  • 12.
    Lean Administration Page 12 LeanAdministration – Order Structure Analysis XYZ analysis Demand Z products Y products X products Time XYZ analysis of ordered products/ services is the basis for identifying temporal – especially seasonal – variation XYZ analysis identifies products with a high degree of standardization The XYZ analysis identifies standardization potential
  • 13.
    Lean Administration Page 13 ProcessCost Analysis Geschäftsvorfall Instandsetzung (Fremdleistung) aus Wartung (Eigenleistung) - GMG Lieferant Objekt- managemengt Service(TP1) Einkauf+Logistik (TP4) AKM(TP2) Serviceleistung erbringen und in Rechnung stellen Zahlungseingang verfolgen S E Auftrag anlegen und Fremdleistung aus RV abrufen Leistung fakturieren M 2.1 M 2.2 M 1.1 M 1.2 M 4.1 M 5.1 Qualität monitoren M O.1 Phase I (Bedarfsidentifizierung und Beauftragung) Phase II (Leistungserbringung) Phase III (Zahlungsabwicklung) S 1.1 S 1.2 S 1.4 S O.1 S 1.3 Instandsetzungs- bedarf bei IspW identifizieren Neuen RV abschließen S 4.1 S 2.1 S 5.2 Serviceleistung zurückmelden S 5.1 S 1.5 M 1.3 Value Flow Analysis Timeframe for process modules, secondary, and core processes Activity Structure Analysis Timeframe for activities KEINE Hausmeister-Aufträge Keine HM- Aufträge Haus- meister- Aufträge Haus- meister- Aufträge Keine HM- Aufträge CS-Aufträge < 250 € (ohne eindeutige HM-Produkte, ohne evtl. HM-Produkte, ohne Wartungen) 48.592 3.904 T€ Evtl. Hausmeister- Produkte 38.843 13.690 T€ 116.066 44.194 T€ Hausmeister-Aufträge Eindeutige Haus- meister- Produkte Wartungen < 50 € Wartungen ≥ 50 € Wartungen CS-Aufträge ≥ 250 € (ohne eindeutige HM- Produkte, ohne evtl. HM-Produkte, ohne Wartungen) optionale Leistungen (Service) Alle CS-Aufträge 2002 Anzahl: 180.799 Kosten: 52.511 T€ Anzahl: 67.290 Kosten: 9.840 T€Anzahl: 113.509 Kosten: 42.671 T€ 41.816 9.274 T€28.230 4.301 T€ 22.020 3.320 T€ 6.000 940 T€ 26.154 1.636 T€ 13.912 997 T€ 8.914 558 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ Gesamt: 64.733 8.317 T€ Nutzer/Dritte: 19.854 2.790 T€GMG: 41.247 5.377 T€ 25.474 566 T€ 15.725 22.697 T€ 22.438 2.268 T€ 10.613 9.389 T€ KEINE Hausmeister-Aufträge Keine HM- Aufträge Haus- meister- Aufträge Haus- meister- Aufträge Keine HM- Aufträge CS-Aufträge < 250 € (ohne eindeutige HM-Produkte, ohne evtl. HM-Produkte, ohne Wartungen) 48.592 3.904 T€ CS-Aufträge < 250 € (ohne eindeutige HM-Produkte, ohne evtl. HM-Produkte, ohne Wartungen) 48.592 3.904 T€ Evtl. Hausmeister- Produkte 38.843 13.690 T€ Evtl. Hausmeister- Produkte 38.843 13.690 T€ 116.066 44.194 T€ Hausmeister-Aufträge Eindeutige Haus- meister- Produkte Wartungen < 50 € Wartungen ≥ 50 € Wartungen CS-Aufträge ≥ 250 € (ohne eindeutige HM- Produkte, ohne evtl. HM-Produkte, ohne Wartungen) optionale Leistungen (Service) Alle CS-Aufträge 2002 Anzahl: 180.799 Kosten: 52.511 T€ Anzahl: 67.290 Kosten: 9.840 T€Anzahl: 113.509 Kosten: 42.671 T€ 41.816 9.274 T€28.230 4.301 T€ 22.020 3.320 T€ 6.000 940 T€ 28.230 4.301 T€ 22.020 3.320 T€ 6.000 940 T€ 26.154 1.636 T€ 13.912 997 T€ 8.914 558 T€ 26.154 1.636 T€ 13.912 997 T€ 8.914 558 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ 10.349 2.380 T€ 5.315 1.060 T€ 4.940 1.292 T€ Gesamt: 64.733 8.317 T€ Nutzer/Dritte: 19.854 2.790 T€GMG: 41.247 5.377 T€ 25.474 566 T€ 15.725 22.697 T€ 22.438 2.268 T€ 10.613 9.389 T€ Order Structure Analysis Quantitative framework + + Nr. Aufgabenbereich / Aufgaben Anzahl Vorgänge [pro Monat] Zeitaufwand pro Vorgang [Min.] Zeitaufwand [Stunden pro Monat] Wieder-holung Min. Max. 1 Ersatzempfänger erfassen 100 5 8,3 Täglich 2 6 2 Taxen setzen/Ändern 40 15 10,0 Täglich 1 3 3 Bemerkungen erfassen 50 10 8,3 Wöchentlich 0 0 4 Risikomerkmale erfassen 20 25 8,3 Wöchentlich 1 1 5 Sonstige Daten erfassen 30 15 7,5 Täglich 0 0 6 CTV-Brief veranlassen 5 10 0,8 Wöchentlich 2 8 7 Internes Telefonat führen 200 3 10,0 Täglich 2 15 8 Externes Telefonat führen 200 10 33,3 Täglich 2 6 9 Teambesprechungen 4 60 4,0 Wöchentlich 0 0 10 Bearbeiten Mails (lesen, bearbeiten, sortieren, speichern, löschen etc.) 100 3 5,0 Täglich 0 0 11 Lehrgänge/Seminare 1 1.000 16,7 Jedes Halbjahr 0 0 Result Result Result Insight into duration and frequency Detailed breakdown of jobs and orders Clarification of functions and offices involved Cause-justified process cost allocation
  • 14.
    Lean Administration Page 14 LeanAdministration – Quick Results To be optimized during the analysis phase: Realizing potential improvements that can be quickly achieved Sensitizing employees to any waste in the process 25% 50% 75% 100% Anfang Ende-Soll Ende-Ist Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Anmietverträge anlegen' beschreiben x x x x 100% Hr. Meier 15.01.03 30.01.03 28.01.02 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vermietverträge anlegen' beschreiben x x x x 100% Fr. Müller 15.01.03 30.01.03 10.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vertrags- anpassungen' x x 50% Fr. Schulz 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Wirtschaftsplan erstellen' beschreiben 0% Hr. Hofer 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben ... 0% Termin Maßnahmenliste Aufbaustäbe - KFM- Stand: 10.02.03 Arbeitspaket Maßnahme aus Projektstrukturplan Bemerkung / Begründung Erfüllung Verantwort- lich Immediate measures The first money soon returns for reinvestment in the project
  • 15.
  • 16.
    Lean Administration Page 16 ModularizationProcess Modulmatrix Summe d. Tätigkeitszeiten 180170 3535 95 20 140 30 45 9090 45 111 1212 45 0 20 40 60 80 100 120 140 160 180 200 A B C D E F G H I K L MNO P Q Wertschöpfend Nicht Wertschöpfend IS T S O L L Z e ita n s a tz [F m in /m ] 1 ,5 5 u n d 1 ,8 8 1 ,5 5 A n za h l M A , Q u a lifik a tio n 3 O l-M o n te u re , 1 E u P , 1 B e d . F M W , 1 B e d . T ro m m e lw a g e n 3 O l-M o n te u re , 1 E u P , 1 B e d . F M W , 1 B e d . T ro m m e lw a g e n M a s c h in e n , G e rä te M Z A , A z-L o k , F M W m . T ro m m e lw a g e n , S ta n d a rd w e rk ze u g , K e tte n zu g 6 m , 4 S IE M E N S -K le m m e n , 2 K a b e ls c h e re n , e l. P re s s e M Z A , A z-L o k , F M W m . T ro m m e lw a g e n , S ta n d a rd w e rk ze u g , K e tte n zu g 6 m , 4 S IE M E N S -K le m m e n , 2 K a b e ls c h e re n , e l. P re s s e Identifying modules Auditing the modules Evaluating the modules Creating a module matrix Transition to continuous improvement process Using the modules leads to an optimized maintenance process
  • 17.
    Lean Administration Page 17 LeanAdministration – The Approach to Modularization Classifying processes All activities in producing products or performing services can be classified according to their contribution to value creation Value-creating Non-value-creating Waste Customer demand Customer satisfaction
  • 18.
    Lean Administration Page 18 LeanAdministration – The Approach to Modularization Optimizing activity levels Non- value-creating WasteValue- creating Waste Eliminate!Optimize! Value-creating activities Any activity that takes materials or information and converts or transforms them in a way that meets customers’ needs and that the customer is also willing to pay for. Activities, processes, time, materials, space, etc., that do not increase the value of the product or service and that are not needed for the system or process. Non-value-creating Reduce! Any activity that is needed due to the systems or processes in use today but that does not contribute any value to the product or service or to customer satisfaction. Exploiting potential at the activity level increases efficiency
  • 19.
    Lean Administration Page 19 Structuring– Modularization What are process modules? Process modules are standardized subprocesses They include several related activities They can be used in several product creation processes Process modules include 1. Job instructions/assistance 2. Process times 3. Manpower needed 4. Qualification requirements 5. Aids (equipment, material, documentation) What do process modules provide? Transparency Measurability Quality improvement Comprehensibility Flexibility in the processes Structured approach Clearly defined input and output Clear allocation of responsibilities Description of the resources used Unambiguous definition of interfaces Customized product creation processes can be represented by standardized modules
  • 20.
    Lean Administration Page 20 ModuleMatrix Numeric identification Brief description Description of task sequence Required resources Staff required / manpower planning Standard operation times for task execution Rules and directives Modulnummer Modul Modulinhalt Maschinen, Geräte, zusätzliches Personal Mitgeltende Unterlagen Modulzeit/Einheit in Fh/Einheit (Format hh:mm:ss) Anzahl Mitarbeiter bzw. Maschinen, MINDEST Qualifikation Fb In 1.1. Prüfungen der Gleisgeometrie Fb In 1.1.1. Prüfung mit Gleismeßfahrzeug OMWE keine Modulsarsierung DS 820 01 15 Ril 821. 2001 1. Bezl Fb Fb In 1.1.2. Prüfung mit Gleismeßfahrzeug OMW keine Modulsarsierung DS 820 01 15 Ril 821. 2001 1. Bezl Fb Fb In1.1.3. Prüfung mit Gleismeßfahrzeug GMTZ keine Modulsarsierung DS 820 01 15 Ril 821. 2001 1. Bezl Fb Fb In 1.1.4. Handmessung Fb In 1.1.4.1. Längshöhe in Gleisen und Weichen mit Gleisvermarkung Messen der Längshöhe in Bezug auf Gleisvermarkungspunkte mit optichem Visiergerät einschließlich Anschreibung der Bezugspunkte und deren Dokumentation vor Ort Gleisüberhöhungsmesser, Nivelliergerät, Visiergerät, CEMAFER- bzw. BRIESEMEISTER-Messlatte oder Geodimeter, Bandmaß, (Sakra/Sipo entsprechend der örtlichen Rahmenbedingungen DS 820 01/ 03 Ril 820 / 821/ 824 00:00:10 Fh/m/Gleis 2 MA (1 M Fb, 1 Bua) Fb In 1.1.4.2. Längshöhe in Gleisen und Weichen ohne Gleisvermarkung Messen der Längshöhe mit optischem Visiergerät durch Festlegung von Hochpunkten einschließlich Anschreibung der Bezugspunkte und deren Dokumentation vor Ort Gleisüberhöhungsmesser, Visiergerät, Bandmaß, (Sakra/Sipo entsprechend der örtlichen Rahmenbedingungen ) DS 820 01/ 03 Ril 820 / 821/ 824 00:00:08 Fh/m/Gleis 2 MA (1 M Fb, 1 Bua) keine Modularisierung keine Modularisierung keine Modularisierung
  • 21.
    Lean Administration Page 21 Structuring– Modularization EXAMPLE Process module before Process module after TABG Invoice request Report back service Convert service to account Remove invoice block FASL KFA Billing cycle Print and dispatch invoice FGEB Commercial completion Fulfil service order Release invoice Commercial completion Complete project externally Invoice request from service/project is present Select invoice- relevant documents from invoice store Collective invoice must be created Individual invoice must be created Assemble items to be invoiced Invoice request is in order Individual invoice must be reworked Rework invoice items and terms Remove invoice block Book invoice Print invoice Dispatch invoice with enclosure Invoice is delivered to customer Create individual contract Invoice generated for individual order Invoice generated as per invoicing plan Throughput time approx. 10 days Interfaces within module = 3 Offices involved = 3 Individual activities = 8 Throughput time approx. 3 days Interfaces within module = 0 Offices involved = 1 Individual activities = 5 Low complexityHigh complexity
  • 22.
    Lean Administration Page 22 StandardizingInterfaces Example Process interfaces Are specified by process modules Exchange data between modules Define data quality, volume, and transfer format Lay down clear agreements between customer and supplier concerning data quality Describe the internal and external customer-supplier relations Define complaint and escalation levels. Process service request Dispatch order Interface Order Consistent interface standardization reduces difficulties in information and material flows while simplifying quality assurance for the processes
  • 23.
    Lean Administration Page 23 LeanAdministration – Modularization Approach Integrating the modules into a product creation process Modules from the modularization phase serve as the basis for the product creation process A B C D Department 1 E F G I Department 2 H J L M N Department 3 K Process modules z.B. Serviceleistungen erbringen B E F D O AKMBMOM A Mietnebenkostenabrechnung erstellen B D N AKMBMKFM A CustomerCustomer CustomerCustomer Product creation process
  • 24.
    Lean Administration Page 24 Optimizingthe Organization on the Basis of Lean Processes
  • 25.
    Lean Administration Page 25 IncreasingPotentials with Lean Processes Main activities Secondary activities Organizational activities Potential Optimizing individual processes Functional process optimization Standardization Optimization of the product creation process Improvement of system support Automation of individual procedures Capacity demand Avoiding waste Twice-performed activities Follow-up questions due to poor data quality etc. Reducing to a necessary level Today Target
  • 26.
    Lean Administration Page 26 Timetaken Module 2 = ... h Calculating Capacity on a Modular Basis Example Activity Structure Analysis Core activity File a report 5 min Open a CS order 7 min Factor performance 5 min Process module Process time = module time = 17 min Process 1 5 min Process 2 7 min Process 3 5 min + + Module time 1 17 min Business occurrences per month 3,000 Probability of the module in business occurrence 75% Time taken per module and month 637.5 h Quantitative framework Object structure Order structure = Time taken Module 1 = 637.5 h Time taken Module n = ... h Total time taken for core activities per function
  • 27.
    Lean Administration Page 27 LeanAdministration – Adjusting the Organization Clearly defined responsibilities and duties along the order processing organization Process-oriented quality assurance Centralized order receiving Separate specialized and bulk businesses Order Center Manager Assistant / secretary Quality Order Manager Customer Entry Portal Customer Order Manager (Back office) Invoicing Team Product Range Manager Process orientation Increasing process quality while simultaneously reducing throughput time; establishing a customer interface by providing a central customer entry portal Process-oriented order center example
  • 28.
    Lean Administration Page 28 Transparencythrough Process Cost Accounting
  • 29.
    Lean Administration Page 29 LeanAdministration – Process Cost Accounting Product calculation Costs per order [absolute] Order size Costs per order [relative] Order size Constant costs per order (order processing costs) Constant costs per order (order processing costs) Costs proportional to the order (piece costs) Discount scale ProfitLoss Costs proportional to the order (piece costs) Taking complexity and degression effects into consideration
  • 30.
    Lean Administration Page 30 LeanAdministration – Fixed Cost Management Results planning Quantity-oriented turnover planning on the basis of product groups Turnover planning Outsourcing and material planning Quantity-oriented own-service planning Cost planning for outs. and mat. Capacity planning CC 1 CC 2 CC 3 CC 4 ... Module 1 (5 min) Module 2 (3 min) Module n (4 min) Calculating required resources per cost center (CC) Cost and budget planning (Planning depth: CCs and functional areas per outlet) CC 1 CC 2 CC 3 CC 4 ... Turnover vs direct product costs = DB 1 vs own service = DB 2 vs structural costs direct functions outlet = DB 3 Quantity and service (performance/production)-related budget planning based on process costs
  • 31.
    Lean Administration Page 31 LeanAdministration – Results Accounting Product Group Activities / processes Order placement Purchasing Performance/production Payment processing Monitoring ... Calculation using process costs Allocation of indirect functions using a key Turnover vs direct product costs = DB 1 vs own services = DB 2 vs structural costs direct functions at outlets = DB 3 vs structural costs indirect functions at outlets = DB 4 vs outlet-independent costs = DB 5 Own services Direct functions Indirect functions Cause-related cost accounting by reducing allocation
  • 32.
    Lean Administration Page 32 LeanAdministration as an Instrument of Control for Management
  • 33.
    Lean Administration Page 33 LeanAdministration – Benefits for Management Transparency, calculation and planning reliability, monitoring Offer phase Dovetailing the product and process landscape with Sales and Calculation ⇒Reliable calculation on the basis of modules Planning phase of the order Capacity planning using modules and planned turnover figures ⇒Reliable result and budget planning Controlling / auditing Controlling on the basis of key process data ⇒High transparency with respect to deviations and their causes Process module Order processing Processes tailored to customers are handled using standardized process modules ⇒Despite unavoidable complexity due to greater standardization ⇒Creates a greater potential for streamlining
  • 34.
  • 35.
    Lean Administration Page 35 LeanAdministration – Implementation Vorgangsname Prozessbausteine Building Services / Bauunterhalt Produkterstellungsprozesse modellieren Geschäftsvorfälle identifizieren Produkterstellungsprozesse mit Modulen beschreiben Teilprozesse je Modul erstellen Schnittstellen definieren und abgleichen Mitarbeiterschulung Pilotierung Kaufmännisches Facility Management Produkterstellungsprozesse modellieren Geschäftsvorfälle identifizieren Produkterstellungsprozesse mit Modulen beschreiben Teilprozesse je Modul erstellen Schnittstellen je Modul erstellen Mitarbeiterschulung Pilotierung ... ... ... 1 2 3 4 5 6 7 8 9 10 11 12 Januar Februar März 25% 50% 75% 100% Anfang Ende-Soll Ende-Ist Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Anmietverträge anlegen' beschreiben x x x x 100% Hr. Meier 15.01.03 30.01.03 28.01.02 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vermietverträge anlegen' beschreiben x x x x 100% Fr. Müller 15.01.03 30.01.03 10.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Vertrags- anpassungen' x x 50% Fr. Schulz 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben Teilprozess 'Wirtschaftsplan erstellen' beschreiben 0% Hr. Hofer 01.02.03 15.02.03 Produkterstellungsprozesse mit Modulen beschreiben ... 0% Termin Maßnahmenliste Aufbaustäbe - KFM- Stand: 10.02.03 Arbeitspaket Maßnahme aus Projektstrukturplan Bemerkung / Begründung Erfüllung Verantwort- lich Personal- kosten Sach- kosten IT-Kosten Gesamt im ersten Jahr nach Realisierun g (ca.) Kundenmeldungen nicht mehr in BD annehmen 274 T€ 90 T€ 0 T€ 364 T€ 0 € 351 T€ Faktura für Standardprodukte automatisieren 343 T€ 113 T€ 0 T€ 456 T€ 1.000 € 441 T€ Meldungen an Kunden automatisieren 32 T€ 11 T€ 0 T€ 43 T€ 1.000 € 40 T€ Auftragsbuch systemtechnisch realisieren 9 T€ 3 T€ 0 T€ 12 T€ 1.000 € 10 T€ Ausweitung Daueraufträge 13 T€ 4 T€ 0 T€ 17 T€ 0 € 17 T€ Einrichten Qualitätsfunktion im AKM 0 T€ 0 T€ 0 T€ 0 T€ 60.000 € -60 T€ Aufttrags- und Kundenmanagement neu organisieren 724 T€ 238 T€ 0 T€ 963 T€ 0 € 931 T€ Kurzbeschreibung Maßnahme Gegenläufige Kosten Maßnahmenbewertung geplanter gesamt p Realis Kostenersparnis p. a. (Bruttoeffekt) Potential Maßnahme X 0 10 20 30 40 50 60 70 Apr 03 Mai 03 Jun 03 Jul 03 Aug 03 Sep 03 Okt 03 Nov 03 Dez 03 Jan 04 M.XP lan 0 0 0,0 8,6 17,1 25,7 34,3 42,9 51,4 60,0 M.XIst 0 0 0,0 6,0 16,0 01. Apr 01. Mai 01. Jun 01. Jul 01. Aug 01. Sep 01. Okt 01. Nov 01. Dez 01. Jan Transparency in structures and scheduling for all subprojects Project structure plan Plan of measures Detailed measures per subproject Effects of the measures Evaluating the measures Project success acc. Understanding the potentials realized Permanent transparency about measures and project success
  • 36.
    Lean Administration Page 36 proLeanConsulting AG proLean Consulting AG Kalkumer Schlossallee 53 40489 Düsseldorf Germany Tel.: +49 (0) 211 - 422 766-0 Fax: +49 (0) 211 - 422 766-66 Mail: info@proLean.de www.proLean.de Some pages which were shown at the Lean Service Summit 2004 are not published in this documentation. These documents included dates from customers and were not released. Please do not hesitate to contact us for questions and further information.