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Leading Bold

  Changes
Change creates
emotion
“The hard stuff’s the easy stuff.
The soft stuff’s the hard stuff.
Organisational change is 90%
a people deal”

Tom Malone, Malcolm
Baldridge Award Winner

                                    2
70% of organisational
         change fails




                    3
The 8-Step Process for Leading


Successful
      Change
 1 2 3 4 5 6 7 8

                                 4
Create a


Sense of
Urgency
 1

           5
Help others see
the need for change




                      6
and the importance of
acting immediately.     7
Pull Together the


Guiding
Team
        2

                    8
leadership skills,




                 9
bias for
action,



           10
Credibility




              11
analytical
  skills.



             12
Develop the


Change Vision
and Strategy
              3

                  13
Clarify how
the future
will look
and feel in
3-5 years
time.
              14
and how to align actions
to support it.




                      15
Communicate
for Understanding and Buy-in


                   4

                               16
Help people
understand
and accept
the vision…




              17
and the strategy!




                    18
Empower
Others to Act


                5

                    19
Remove
as many barriers
as possible



                   20
so that
those who
want to make
the vision
a reality
can do so

               21
Produce


Short-Term
Wins
          6

              22
Create
       some
      visible
  successes
  that show
the vision is
    possible
            23
Don’t Let Up
          7

               24
Press harder
 and faster

               25
avoid premature
celebrations.




                  26
Create a
New Culture
              8

                  27
Hold on to
the new ways
of behaving,



               28
29
The 8-Step Process for Leading


Successful
      Change
 1 2 3 4 5 6 7 8

                                 30
The fable
•  268 Penguins on an Iceberg – A
   homeland for years

•  Fred, a keen observer notices
   the iceberg is melting

•  Convinces leadership to do
   something

•  Uses visual / emotional tools to
   get messages across
                                      31
32
33
Application

•  Makes the complex accessible

•  Provides a vocabulary for change

•  Provides a metaphor for your own
   organisation

•  Allows you to see how change can be
   “done” well
                                         34
Thank you



         Craig Smith
     +44 (0) 191 240 4050
     +44 (0) 791 707 2662
craig@flint-consulting.com
                        35
Acknowledgements:
        Original template: Samuli Pahkala, http://
              managerstoolbox.blogspot.com/
         The 8-Step Process of Successful Change
Our Iceberg Is Melting - Changing and Succeeding Under Any
                          Conditions
                  by Kotter & Rathgeber
                          Photos
            Iceberg by wordridden, flickr.com
         Others from iStockphoto & Stock.XCHNG
                 Presentation screenshots


                                                             36

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Leading Bold Changes