What is the contribution of leadership in quality and patient safety in an organization?

1. UNDERSTANDING THE ROLE OF
LEADERSHIP IN QUALITY AND PATIENT
SAFETY
PRESENTED BY
MN KIRANMAI
QI OFFICER
QULAITY AND PATIENT SAFETY DEPARTMENT
SAUDI ARABIA

2. WHO IS LEADER?

3. LEADERSHIP
“Leadership is a
performing art – a
collection of practices
and behaviours rather
than a position “
Kouzes and Posner (2005)

4. WHO COULD BE A LEADER
At an out set, a
leader is interpreted as
someone who sets
direction in an effort
and influences people
to follow that direction
-- the people can be
oneself, another
individual, a group, an
organization or a
community

5. Management
 Traditional views of
 management associate it
 with four major functions:
1. Planning
2. Organizing
3. leading
4. controlling/coordinating
Leadership
 Yes, leading is different than
planning, organizing and
coordinating because
Leading is focused on
1. Influencing people
2. Team Work, focus on system
rather than people
3. Developing safe culture
4. Developing sense of
accountability and
responsibility among
employees
IS LEADERSHIP DIFFERENT
THAN MANAGING?

6. STRATEGICAL
PLANNING,
MISSION AND
VISION
Leadership role in quality and
patient safety

7.  Developing,
implementing and
maintaining a process for
the selection of
leadership positions as
required under the
Hospital’s by-laws or the
accrediting body
requirement
ORGAINISE THE
ORGANIZATIONAL CHART

8.  THE LEADERSHIP
SHOULD DEFINE THE
KEY PERFORMANCE
INDICATORS BASED ON
THE HOSPITAL
STANDARDS,
ACCREDITATION
REQUIREMENTS, MOST
SIGNIFICANTLY BASED
ON VISION OF THE
HOSPITAL
Define the key performance
indicators of the hospital

9. Ensuring that management
has identified appropriate
measures of performance
• Monitoring hospital and
board performance against
board approved performance
standards and indicators
• Ensuring that management
has plans in place to address
variances from performance
standards indicators and the
board oversees
implementation of
remediation plans.
Measures and monitors
performance indicators

10. Population Focus (working with communities to anticipate and
meet needs)
2. Accessibility (providing timely and equitable services)
3. Safety (keeping people safe)
4. Work life (supporting wellness in the work environment)
5. Client-centered Services (putting clients and families first)
6. Continuity of Services (experiencing coordinated and seamless
services)
7. Effectiveness (doing the right thing to achieve the best possible
results) and
8. Efficiency (making the best use of resources)
LEADERSHIP AIMS AT MAINTAINING
DIMENTIONS OF QUALITY

11. Leadership creates and ensures the
culture of safety

12. 1. Oversees management’s
risk management program
2. Ensures that appropriate
programs and processes are
in place to protect against
risks
3. Is responsible for
identifying unusual risks to
the organization
4. Ensuring that there are
plans in place to prevent
and manage such risks
Leaderships ensures identifying and
managing risks

13. 1. Leadership should ensures that there is well
defined quality and patient safety committee with
clear term of reference
2. The hospital leaders have an active role in
participating in all hospital committees to
understand and monitor the progress of hospital
performance
3. Leaders are the foundation for motivating
healthcare professionals in achieving common
goals
Establishes quality committee or
quality council

14. Leaders should exercise being transparent and
open while dealing with healthcare
professionals and significant others
LEADERSHIP MAINTAINS
TRANSPERANCY AND BE OPEN

15. Leadership Enhances Best and
Evidence Based Practices

16. Leadership has the key responsibility on
reflecting the out come of KPIs and in
providing clear information on going
processes, expected out comes and role of team
members in achieving the meaningful targets
Leadership is responsible for providing
information and feed back