Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Health care leadership


Published on

Health care and Emotional Quotient

Published in: Healthcare, Technology, Business
  • Be the first to comment

Health care leadership

  1. 1. Health Care Leadership and Emotional Intelligence Shreejeet Shrestha MPH, M.Sc. Medical Microbiology
  2. 2. Introduction (cont.) “More than prescriptions, medicine involves communication, tolerance, flexibility, listening, hard work and a passion for the practice.”
  3. 3. Introduction • Emotional intelligence (EI) is one of the essential skills for HC leader, helping: – understanding, engage and motivate their team – In Conflict situation – Find solutions to complex problems • EI vs EQ – EI refers broad range of competencies – EQ refers to a quantification of skills in practice, often used psychological assessment tools
  4. 4. Introduction (cont.) • EI derives from concept of “social intelligence” – Identified by Thorndike in 1920 – Defined as “the ability to understand and mange men and women, boys and girls to act wisely in human relations.” (Thorndike, 1920) – Gardner(1993) “social intelligence as one of the seven intelligence domains in his theory of multiple intelligence
  5. 5. Component of EI • Self-awareness* • Self regulation* • Self motivation* • Understanding one’s emotions*/Social awareness** • Managing relationships*/Social skills** *Salovey and Mayer’s (1990) definition, E.I. Goleman (1996) **Emotional Intelligence: A Core Competency for Health Care Administrators (2002)
  6. 6. Key skills and competencies of Leadership* 1. Use systems thinking to lead innovation and change. 2. Partner effectively with the communities 3. Negotiate relationships with partners and stakeholders 4. Communicate effectively in crisis and high-risks situations 5. Reflects and act upon personal leadership strengths and weaknesses 6. Envision the public health future, and develop and lead teams to create it *National Public Health leadership Institute (PHLI)
  7. 7. Emotional Model
  8. 8. Components of personal competence • Psychological foundation of EI • Characterized by knowing, understanding and expressing oneself • Categorized into – Self-perception – Self expression – Stress management skills – Decision making • All are interacting to each other
  9. 9. Components of social competence • Built on the personal competence • Complex of social awareness and relationship management • To understand: – the emotion of the group – communicate effectively – provide empathy
  10. 10. It is easier to “Talk the EI talk” than to “walk the EI walk”…
  11. 11. Application of EI and Leadership
  12. 12. Application of EI and Leadership (cont.)
  13. 13. Conclusion • The assessments of EI capture a picture of personal competence and social competence skills. • The definitely measuring emotional intelligence will prove elusive-far more elusive than capturing the interpersonal and organizational impacts on situations in which those skills are underdeveloped in leaders. • Thus EI model serves as a helpful guide to creating interactive leadership development programs that build skills in key leadership personnel.
  14. 14. Recommendation • Health care leaders should be trained on key leadership skills and competency on basis of – Emotional Intelligence – Leadership style – Workplace – Relationship building – Emotional monitoring
  15. 15. References 1. Novick L F, Morrow C, Public Health Administration, Sudbury, Mass.: Jones and Bartlett Pub.; 2008. 2. Fernandez C S P. Developing Emotional Intelligence for Healthcare Leaders, Emotional Intelligence – Perspectives and Applications. 3. Freshman B. Emotional Intelligence: A Core Competency for Health care Administrators, 2002. 4. Leadership Skills and Emotional Intelligence, Center for Creative Leadership, 2003.
  16. 16. Thank You..