GUIDE TO DEVELOP KEY PERFORMANCE INDICATORS AND PLAN IMPROVEMENT PROJECTS BASED ON THE OUT COME OF ANALYSIS OF SUCH INDICATORS IN HEALTH CARE SYSTEM

1. MN KIRANMAI
QUALITY AND PATIENT SAFETY ADMINISTRATION
KING FHAD CENTRAL HOSPITAL
JIZAN
SAUDI ARABIA 08/10/2019

3. HOW TO IDENTIFY IF WE ARE PROVIDING
EXPECTED CARE?

5. WHAT DID WE JUST WATCH!!!!!!

6.  IDENTIFY KPIs BY CLARIFYING CURRENT PROCESSES
 CATOGORISE KPIs TO EASE THE COMMUNICATION AND
IMPLEMENTATION
 REVIEW THE SELECTED KPIs IN APPROPRIATE COMMITTES
 ACCEPT, ELIMINATE OR ESTABLISH MITIGATION PLANS FOR
ANY IDENTIFIED RISKS DURING COLLECTION, PROCESSING
AND ANALYSIS OF DATA
 DEFINE ROADMAP FOR ESTABLISHING TIMELINE FOR DATA
COLLECTION AND REPORTING
 IDENTIFY SIGNIFICANT TRENDS AND SHIFTS
 CHOOSE PROCESSES THAT NEED IMPROVEMENT

9.  VISION OF THE HOSPITAL
 COMMUNITY NEEDS (SCOPE)
 FINANCIAL SUPPORT (COST)
 TIME FRAME

10. STEPS IN SELECTING AND DESIGNING THE IMPROVEMENT PROJECT
 ELIMINATE WASTE BY VALUE ADDED SERVICES – LEAN
 IMPROVEMENT BY REDUCING PROCESS VARIATIONS (REDUCE
ERRORS) AND STANDARDIZING THE PROCESS - SIX SIGMA

11. BEST LEAN TECHNIQUES THAT WORK IN
EMERGENCY DEPARTMENT
5S
VSM
GEMBA WALK

13. GEMBA WALK- GO AND SEE YOURSELF

15. VALUE ADDED TIME IS WHAT CUSOMER IS
WILLING TO PAY FOR
 REDUCE OR ELIMINATE NON VALUE ADDED TIME IN THE PROCESS BY
REDESIGNING THE PROCESS WITH VSM

17. STEP 3: PROJECT CHARTER
ADD THE
NAMES OF
THE PEOPLE
WHO ARE
INVOLVED IN
THIS
PROJECT

18. ADD
NAME
OF THE
RESPO
NSIBLE
PERSO
N FOR
EACH
ITEM

19. # Risk Description Date Raised
Impact
H/M/L
Probability
H/M/L
Mitigation Plan Responsibility
Target
Date
1
2 P

20. # Issue Description Date Raised
Priority Level
H/M/L
Action Required
to Resolve
Responsibility
Target
Date
1
2

22. WORK SHOP
• Task 1
• Task 2
Group
A
• Task 1
• Task 2
Group
B
• Task 1
• Task 2
Group
C