CrazyWaiter sees himself as a professional whose mission is to delight guests and create fantastic memories by providing perfect service tailored to each guest's expectations, wishes, and situation. His vision involves making guests the central focus of his professional life, being energetic, friendly, and charismatic while adapting to lessen his weaknesses as he continuously develops. CrazyWaiter values honesty and integrity.

1. Leadership
for
s

2. Leadership is not about personality;
it’s about behavior
—an observable set of skills and abilities.

3. Mission statement
CrazyWaiter sees himself and wants to be seen as a professional.
His mission is to delight his guests and creating fantastic memories
by giving a perfect service to fit expectations, wishes and situation of
the guests with the primary process as perfect as possible - given the
limits set by the company.
He wants to add value and inspiration to the life of those around him to
multiply all the good things and vibes in life!

4. Vision
• The guest is the central point of his
professional life.
• CrazyWaiter is energetic, friendly and
charismatic.
• CrazyWaiter has a lot of qualities and
strenghts and tries to adapt to lessen
his weaknesses.
• Development is an ongoing process..
• CrazyWaiter is very keen on honesty
and integrity

11. OPINIONS/

21. Maribeth Bisienere on service leadership

22. Questions ?

23. Contact / feedback
http://www.crazywaiter.com
http://www.twitter.com/crazy_waiter
http://www.pinterest.com/crazywaiter/