Leaann Beck has over 10 years of experience in pharmacy and medical administration roles. She has excellent knowledge of medical terminology and pharmaceutical abbreviations. She is proficient in Microsoft Office applications including Excel and Word. Leaann is skilled in scheduling appointments, maintaining patient records, and providing excellent customer service. She has a diploma in Medical Office Assistance and an Honours Diploma in Pharmacy Technician from Trillium College.
1. LEAANN BECK
83 Harcourt Street, Port Hope, ON L1A 1M3 · leaann_2@hotmail.com · 905-269-1579
Highlights
Excellent knowledge of medical terminology and pharmaceutical abbreviations
Professional administrator committed to providing excellent patient care
Enthusiastic and dedicated worker with a positive attitude
Able to work both efficiently and effectively in a fast paced environment
Certified in First Aid/CPR, Health Watch Program and Infection Prevention
Control
Self-motivated individual with excellent organizational skills
Successful team player who contributes to positive results
Responsible for efficient, competent operation of front of store operations in retail
setting
Skills and Abilities
Administrative Related
Possess intermediate Excel knowledge including formatting spreadsheets
Able to create and edit advanced Word documents including charts and graphs
Knowledgeable in medical transcription practices including patient records and
correspondence
Works with integrity, maintaining patient/client confidentiality at all times
Able to initiate and maintain confidential patient files and records
Schedule and confirm medical appointments and distribute messages
appropriately
Communication Skills
Interviewed patients to initiate files, complete forms, documents and case
histories
Explained policies and products to public to ensure customer understanding
Trained new staff checking their comprehension of company policy and
procedures
Provided information in a professional and caring manner
Pharmacy Related
Assisted pharmacists to maintain inventories of medications and prescription
records of pharmaceutical products
Ensured the information on prescriptions were accurate, entering client
information in databases
Prepared medications for clients in safe and efficient manner
2. Leaann Beck Page 2
Skills and Abilities (Con’t)
Customer Service Related
Actively listened to customer concerns to ensure resolution of issues in most
positive manner possible
Assisted cashiers in organizing checkout areas according to plans
Accepted customer payment in various forms and made accurate change
Assisted staff with technical issues with registers, policies and shopper concerns
Relevant Work Experience
2016 Metro Pharmacy Pharmacy Assistant
2011 – 2014 Walmart Customer Service Mgr.
2009 – 2011 Shopper’s/Walmart Pharmacy Technician
Education
2015 Trillium College Medical Office Assistant
Diploma
2009 Trillium College Pharmacy Technician
Honours Diploma