1. Heather Carsel
6719 County Line rd - Seneca, MO
heathercarsel@yahoo.com - 515-212-1356
WORK EXPERIENCE
Certified Pharmacy Technician (CPhT)
Boone County Hospital - Boone, IA - November 2012 to February 2015
Dispensed and delivered patient medications to patients throughout the hospital. Worked closely the
pharmacists and used medication input software to safety and accurately dispense medication. Effectively
answered multi-line and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately pulled
medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance
logs, including for refrigerator temps and IV hood maintenance. Maintained drug inventory levels by ordering
necessary medications and supplies and verifying deliveries against purchase orders. Filled department
requisitions and crash cart medication trays. Maintained proper pharmacy and general safety procedures
and standards, including department cleanliness. Followed state and federal record keeping guidelines for
controlled substances.
Order Entry Technician
Rashid LTC - West Des Moines, IA - June 2011 to November 2012
Entered new patient profiles into medication input software system. Communicated directly with doctors'
offices via telephone, fax, and email. Worked closely with pharmacist and used medication input software to
safely and accurately dispense medication. Answered and screened phone calls for the staff pharmacist in a
friendly, efficient manner. Maintained drug inventory levels by ordering necessary medications and supplies
and verifying deliveries against purchase orders. Regularly completed paperwork and entered prescription
and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality.
Properly referred all doctors' calls and nurses medical questions to the pharmacist on duty. Communicated
with all customers and staff in a pleasant and professional manner. Regularly ordered medication, pharmacy,
and office supplies. Consistently upheld proper pharmacy and general safety procedures and standards.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Proficiency processed and dispensed written, oral and electronic prescriptions.
Certified Pharmacy Technician (CPhT)
Pharmacare Services - Joplin, MO - November 2003 to February 2009
Responsibilities
Entered new patient profiles and prescriptions into medication input software system. Communicated directly
with doctors. Dispensed and delivered patient medications to patients throughout the hospital. Worked closely
the pharmacists and used medication input software to safety and accurately dispense medication. Effectively
answered multi-line and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately pulled
medications from the shelves for Omnicell replenishment and delivered them to the various patient care areas.
Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance
logs, including for refrigerator temps and IV hood maintenance. Maintained drug inventory levels by ordering
necessary medications and supplies and verifying deliveries against purchase orders. Filled department
requisitions and crash cart medication trays. Maintained proper pharmacy and general safety procedures

2. and standards, including department cleanliness. Followed state and federal record keeping guidelines for
controlled substances. Managed pharmacy inventory through proper medication ordering, returns and inter-
company transfers.
Skills Used
Phone etiquette, computer skills
EDUCATION
Accounting and Data Processing
Vatterott College - Joplin, MO
SKILLS
phone etiquette, computer skills