1. Professional Summary
Licenses
Skill Highlights
Professional Experience
KRISTIN RODMAN
2204 Shaker Drive, Valparaiso, Indiana 46383 | C: 219-929-8923 | kristincpht@aol.com
Patient service-oriented Certified Pharmacy Technician with 15 years of experience. Strong
background in insurance and charge-back resolution. Self-starter with extensive knowledge
of medicaid and medicare procedures.
Indiana Pharmacy Technician License number: 67002229A
In good standing with the Indiana Board of Pharmacy.
PTCB certified in active status
Certification number: 22011020341529
CPE Monitor Profile ID: 290375
Exceptional patient care and
interaction
Excellent telephone etiquette
HIPAA trained
Extensive medical terminology
knowledge
Pharmaceutical storage awareness
Abbreviations comprehension
Counting and pouring expertise
Inventory management
Efficient and accurate
Strong decision-making ability
Drug distribution professional
Pharmaceutical distribution familiarity
Strong background in FDA drug safety
guidelines
Expert understanding of Medicare and
Medicaid processes
Mar 2001 to Apr 2016CERTIFIED PHARMACY TECHNICIAN
WALGREENS － HEBRON, INDIANA
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email. Provided friendly
customer service at prescription drop-off and pick-up counters. Efficiently answered
multi-line phone and processed high volume of order requests from nurses, doctors and
pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly,
efficient manner. Maintained drug inventory levels by ordering necessary medications and
supplies and verifying deliveries against purchase orders. Routinely operated the
computerized Resource and Patient Management System (RPMS) and Electronic Health
Record (EHR) system. Verified patient data and billing information. Communicated with all
customers and staff in a pleasant and professional manner. Labeled all products
appropriately, including cautionary and auxiliary labels. Promptly referred all doctors' calls
and customers' medical questions to the pharmacist on duty. Retrieved, counted and
measured drugs and capped and uncapped vials and bottles. Precisely processed third party
prescriptions and managed adjudication review. Calculated, weighed, measured and mixed
ingredients with expert precision. Directed operations to increase efficiency and minimize
patient wait times. Consistently upheld proper pharmacy and general safety procedures and
standards. Maintained proper inventory levels, rotated stock and immediately complied with

2. Education and Training
prescription drug recalls. Maintained proper pharmacy and general safety procedures and
standards, including department cleanliness.
2000High School Diploma, PHARMACY TECHNICIAN
IN TRAINING － LOWELL, INDIANA, USA
Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law