Lavacon 20014 Case Study: Securing Mobile Content at VITAS

Securing Mobile Content at VITAS
@AirWatch #LavaCon
Innovative Hospice Care
Matt Booth, Enterprise Account
Executive, Content Solutions
AirWatch by VMware

Enterprise Mobile Content
Management Trends and Initiatives

Explosive Growth of Mobile
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
3
Mobile worker population will reach
1.3 Billionin 2015
Source: IDC Worldwide Mobile Worker Population 2011-2015 Forecast
Tablets are forecasted to reach
462 Millionin 2017
Source: Gartner Forecast: Devices by Operating System and User Type,
Worldwide, 2010-2017, 3Q13 Update
Mobile phones forecasted to reach
2.1 Billion in 2017
Source: Gartner Forecast: Devices by Operating System and User Type,
Worldwide, 2010-2017, 3Q13 Update
60+% of people reported
they are using their personal
device at work
Source: Gartner Device: The Facts and the Future 11 April 2013

Mobile Content Management Initiatives
People
• Workforce is Mobile or Remote
• Departments Creating Content
• Users Collaborating on Content
Process
• Distributing Corporate Content
• Content is Driving a Business Process
• Replacing a Paper with Digital Content

Bridging the Needs Gap
5
IT Department
Flexible Deployment
Enterprise-grade Security
Admin Control
Data Loss Prevention
Role-based Access
Executives
Consistent Messaging
Version Control
Content Distribution
Analytics & Reporting
Standardize Data Stores
End Users
On-the-go access
Multiple Devices
Collaboration with Others
Access, No Firewalls
Editing & Annotation
Give IT the
security they
require
Give
executives the
visibility they
need
Give end users
the access and
freedom they
demand

Customer Story:
Mobility Challenges for VITAS

Mobility in Healthcare
Roughly of all clinicians in the
United States are using some type of
mobile device in support of their daily
business activity. This number is
expected to grow to 82% by 2014
Sources: PWC Health Research, MD Buyline and mobihealthnews
50%

Mobility Challenges in Healthcare
• Providing patients and staff with secure access to
health system networks and resources
• Offering solutions for a variety of mobile platform
operating systems and versions
• Accessing sensitive hospital resources and patient
data from personal devices
• Ensuring patient information is protected and
compliant PHI, HIPAA and ACA regulations
• Integrating with existing hospital systems and
electronic health records
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Content Capabilities for Healthcare
• Automated and easy device enrollment
• Multitenant, highly scalable architecture
• Corporate and employee device management
• Separate corporate and personal data
• Secure access to medical and patient data
• Transdisciplinary collaboration using
social capabilities
• Ensure industry compliance regulations

Customer Story:
Securing Content for VITAS

The Customer
• Nation’s leading provider of end-of-life care
• Headquartered in Miami, Florida
• Operate 51 hospice programs in 18 states
and Washington, DC
• Provide care in patient homes and 37
inpatient hospice units
• Also provide care in hospitals, nursing
homes and assisted living
communities/residential care facilities

The Challenge
• Build a mobile infrastructure and find
a streamlined solution to support
mobile initiatives
• 80% of employees deliver post-acute
care in patient homes
• Ensure caregivers can respond to
patients in paramount with speed
• Provide real-time patient and medical
information to provide a seamless
care experience
“Hospitals all over the
country are coming to the
realization that the
continuum of care has
moved beyond the four
walls of the facility,”
- VITAS

The Solution
• Deploy corporate-owned iPhones and iPads to
various employee groups including physicians,
chaplains, nurses, community and admissions
liaisons
• Eliminate the need for paper binders and provide
real-time medical and patient data to nurses
• Use AirWatch Secure Content locker to
automatically update referral sources,
procedures, addresses and contact information
• Provide access to additional resources including
marketing content, patient education materials
and multimedia files
“The ease of
administration and
AirWatch Secure
Content Locker were
major factors in our
decision to go mobile
with AirWatch.”
- VITAS

Key Considerations for
MCM Success

Secure and Manage Healthcare Mobility
Across Devices… Operating Systems…
and Mobile Deployments.
15
With
Workspace
With Mobile Device
Management
Stand-alone
application
Phones Laptops
Tablets Desktop

Integrate with Backend Repositories
• Enable clinicians and medical personnel with
real-time information on-the-go
• Integrate directly to backend content
repositories for access to videos, text, audio,
photos, training and compliance manuals, HR
handbooks and more
• Promote transdisciplinary collaboration
between specialists and medical professionals
16

Protect With Enterprise-grade Security
17
Select a MCM solution with
built-in enterprise security to
effectively protect sensitive
patient information. Encryption
should be effective while data is
in-transit, at rest and in-use.
Advanced Data Loss Prevention
• Define online / offline viewing
• Define effective / expiration dates
• Prevent cut / copy / paste
• Restrict printing
• Restrict screen capture
• Prevent opening in 3rd party apps
• Configure geofence policies
• Prevent compromised devices
• Enable watermarking
User Authentication
• Username/password
• AD/LDAP
• Single sign-on
• Two-factor authentication
• Certificate-based authentication

Rely on Flexible Storage Options
18
Cloud
AirWatch Cloud
Office 365
OneDrive
Google Drive
Amazon S3
On Premise
SharePoint
Network File Servers
WebDAV
Hybrid Various CMIS Integrations
Combination
of cloud and
on premise

Accommodate Various File Sharing Needs
19
Choose a MCM solution that allows both corporate and
user content storage, consolidating all resources to a
single application.
With personal storage, users should be able to:
Create personal
folders to separate
from corporate-related
data
Manage documents via
the mobile application
or a web-based self-service
portal

Enable Role-based Administrative Controls
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Manage access for large
groups of users through a
multi-tenant platform which
allows advanced
administrative control options.
Administrators should be able to:
• Grant access based on a group or
user’s role
• Delegate management rights to
select medical professionals across
the organization
• Track document versions, updates
and usage
• Access a real-time view of
employees’ content-related
actions
Owner
Editor
Reader

Grow With a Comprehensive Solution
Devices Apps Content Email Browsing
Enterprise Integration
Integrated Solution Developed on a Platform
21
Security Framework

Avoid Global Fragmentation
Implement a scalable MCM solution to support
disparate storage solutions locally and globally.
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Key competences to be successful:
• Multi-tenancy capabilities
• Adaptability to growing and changing mobile demands
• Easy implementation and management experiences

We are the future of mobile innovation.
Visit Us at Booth 27

Lavacon 20014 Case Study: Securing Mobile Content at VITAS

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Editor's Notes