1. Penelope Lee Viggiano
86 Spruce Street, Mahtomedi Minnesota 55115
Phone: 612-306-9738
Email: Viggianopennie@gmail.com
Professional Profile
As a healthcare executive with a BS in medical biology, a post graduate degree in nursing home administration
and a Masters in Business Administration, I bring both clinical and business knowledge to the table. My
experience includes institutional, community, patient and payer systems, where I have gained a unique and
broad perspective. These transferrable skills have resulted in repeated success across the continuum of care.
I am a change agent. My forte is operational leadership to assure high quality of care and financial success. This
is accomplished through turnaround and new innovation beginning with in-depth analysis, research and
planning. My success stems from my ability to partner with others. From board members to line staff, I lead
teams to create a win-win scenario that brings all together into a single vision.
Setting a clear direction, I empower team members to practice at the height of their professional level. Together,
we bring new ideas to drive the work of today into the vision of tomorrow. We set clear and measureable goals,
assuring team member accountability and shared direction for all. This formula has improved lives and saved
millions of dollars for the organizations with whom I have worked.
I plan to continue my journey as an operational executive in a healthcare setting that drives quality and assures
market sustainability through innovation and development.
Professional Career Experience
Health Dimensions Group, Minnetonka, MN 2014-Present
Health Dimensions Group is a fully integrated senior living and health care management and consulting firm.
Interim Regional Director of Operations (2015-Present)
Responsible for the overall operations and organizational commitment to quality patient care and service,
efficient and effective operations and achievement of financial targets for 3 senior campuses whose level of
service includes independent living, assisted living, long term care and post-acute transitional care. Oversight
includes 395 skilled beds with 28M in revenue and 350 employees.
Executive Director Strategic Partnerships and Managed Care (2014 – Present)
Reporting to the Chief Operating Officer, this role is primary representative in developing
partnerships with hospitals and providers across the continuum of care. This position oversee contracts
with managed care organizations and provide strategic direction to the development of care model design,
programs, business strategies and marketing plans for Health Dimensions Group’s 28 managed communities.
HealthEast Care System, St. Paul, Minnesota 1999 – 2013
HealthEast Care System, Inc., is the largest healthcare provider in the St. Paul area. With an operating revenue
of $928M, HealthEast owns and operates a full continuum of care including 4 hospitals, 14 clinics, outpatient,
community services, emergency medical response and transportation.

2. Penelope Lee Viggiano
System Director Senior Services (2012-2013):
System redesign created this role as a member of the executive team of a newly created business unit. Reporting
to the Vice President/CEO of Bethesda Hospital and Community Services, this role’s primary function is to lead
operations and development of community based senior programming. This includes the areas of Medical Care
for Senior’s clinic, community care management, nursing home/post acute care network management, and
senior services administration. These areas include a total of 35 employees, with a budgeted revenue of $9M.
System Director Government and Special Populations (1999–2012):
This role functioned as a liaison between special populations cared for and the clinical settings providing care,
as well as serving as operational leader for departments under current development. Scope of this role includes
the senior population, diverse populations, recent immigrants and other underserved/high risk populations. Total
budget and employees under supervision ranged from $1M - $12M and 7 to 52 subordinates.
United Resource Networks, Golden Valley, Minnesota 1990 – 1997
United Resource Networks is an operating division of UnitedHealth Group, the largest single health carrier in
the United States. With $110B in revenue, their family of companies delivers innovative products and services
to approximately70M Americans.
Product Manager Cardiac and Pulmonary Services (1999-1999):
Promoted to this position by the Vice President of Contracting, this role was responsible for testing, design and
development of a national network of cardiac and pulmonary providers, bringing a “center of excellence”
approach to patients. Based on market analysis, I recommended this product not proceed to implementation
stage.
Provider Contract Manager (1997-1999):
Reporting to the Director of Contracting, this role was responsible for negotiating all-inclusive contracts with
hospitals across the United States for bone marrow and organ transplant services. Training was provided to
surgeons, clinical and administrative staff upon contract implementation. Maintained ongoing relationships with
Transplant centers as the customer services support.
Walker Methodist Facilities: 1995-1997
Walker Methodist is a non-profit health care provider which owns and operates 11 housing complexes, with 63
million in revenue with 1400 employees.
Administrator, Walker Cityview Health Care Center (1995-1997)
Reporting to the Regional Vice President, my role served as chief operating officer for 170 bed, 180 employee
skilled nursing facility with a budget of $9M.
Jankowski Skilled Nursing Facilities: 1988–1995
The Jankowski family owned 2 skilled nursing facilities in the St. Paul area with a total of 220 licensed beds
and approximately 200 employees.
Administrator, Harmony Health Care Center (1994-1995):
Reporting to the facility owner, this promotion moved operational leadership to the larger of the owned
facilities to include responsibility as the chief operating officer for 150 bed, 180 employee Long Term
Care/Transitional Care Skilled Nursing Facility with a budget of $7M.

3. Penelope Lee Viggiano
Administrator, North St. Paul Care Center (1988-1994):
Reporting to the facility owner, this role served as the chief operating officer for 47 bed, 60 employee, Long-
Term Care/Subacute Health Care Center with a budget of $4M.
Education:
Master of Business Administration - 2001
Metropolitan State University, St. Paul, Minnesota
Post Graduate Licensure Degree, Long Term Care Administration - 1988
University of Minnesota, St. Paul, Minnesota
Bachelor of Science, Biology - 1986
St. Cloud State University, St. Cloud, Minnesota
Awards:
Awarded: Medica “Raising the Bar” Innovation in HealthCare – October 2010
Minnesota Hospital Association Innovation of the Year-Large Hospital- May 2010
HealthPartners Innovation of the Year Award- November 2009
Publications:
MN Physician Magazine
November 2009
Title: Care Navigation
Cover Article describing successful implementation of Eric Coleman’s Transition Coaching model of care and
the resulting reduction in readmission rate.
Community Volunteer Roles:
Board Chair: Lake Area Coalition on Senior Services
Board Advisor: Hmong Council of 18
Mahtomedi Boy Scouts
Mahtomedi Girl Scouts