The Numbers Game: How to Use Data to Land Top TalentGlassdoor
The Numbers Game: How to Use Data to Land Top Talent
Kirsten Davidson, Head of Employer Brand at Glassdoor
Lauren Ryan, Director of Talent Acquisition at Greenhouse
Building Trust: A Strategic Approach to Employee ExperienceAggregage
Delivering a great employee experience is the key to a better customer experience, higher productivity, and greater profitability. Join Natasha Persad, CEO of The HRXperts, and learn the fundamentals of a great employee experience.
AI to Enable Next Generation of People ManagersWork-Bench
In our work with hundreds of top fast growth startups and globally-distributed Fortune 1000 corporations in our enterprise tech ecosystem here in NYC, the most common refrain we hear is: "managing people is hard."
Your VoC Programme is underperforming - do something about itFuturelab
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
The Numbers Game: How to Use Data to Land Top TalentGlassdoor
The Numbers Game: How to Use Data to Land Top Talent
Kirsten Davidson, Head of Employer Brand at Glassdoor
Lauren Ryan, Director of Talent Acquisition at Greenhouse
Building Trust: A Strategic Approach to Employee ExperienceAggregage
Delivering a great employee experience is the key to a better customer experience, higher productivity, and greater profitability. Join Natasha Persad, CEO of The HRXperts, and learn the fundamentals of a great employee experience.
AI to Enable Next Generation of People ManagersWork-Bench
In our work with hundreds of top fast growth startups and globally-distributed Fortune 1000 corporations in our enterprise tech ecosystem here in NYC, the most common refrain we hear is: "managing people is hard."
Your VoC Programme is underperforming - do something about itFuturelab
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
100 page no-nonsense guide on scaling CX. Straightforward content to help you cultivate your customer-centric advantage and continue to win.
To scale CX you have to keep customers at the heart of everything you do. It's time to step on the gas and scale the CX systems you have in place.
Check out our latest whitepaper below, which includes:
✅ How to scale customer research & insight analysis
✅ How to democratise CX insights and Research
✅ How to build a lasting customer-centric culture
Read here: https://hubs.ly/H0sZDVl0
Mapping the value of your customers journeyEthology
The game has changed with customer engagement! Go beyond just "journey-mapping" and understand the micro-moments of your customer's entire process of interaction with your brand. There are right and wrong moments of content implementation that could be costing you profit!
Get more insights on the following:
- Customers are in the driver seat with engagement points more often than the brand
- User Experience (UX) can illuminate the customer journey and find more meaningful ways to connect with them
- True strategy and planning are a process that must be ongoing versus just a "start-point"
SPEAKER:
Anthony Quiroz, UX Design Strategist at Ethology
Leveraging the StoryVesting Framework to Achieve Breakthrough Business Transf...RocketSource
Business transformation happens when you're able to provide impactful experiences both to your customers and to your employees. StoryVesting is the framework that guides you to that goal, but if you're looking for a basic roadmap, this isn't for you. This framework is steeped in intelligence, behavioral economics, and journey analytics.
At the Next Gen Customer Experience (CX) in Financial Services conference, Centerline's Marketing Change Management team presents two hypotheses on the importance of organizational balance and elevating your CX using data and innovation. As a key takeaway, the presentation included a CX Maturity Program to gauge your organizational CX maturity as well as helps identify goals and where to focus your efforts moving forward.
Learn how to quantify the value of customer experience, proving value and ROI in terms like revenue, wallet share, and cost reduction that business leaders understand and can embrace.
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Conductor
Surprising and delighting your customers is foundational to marketing, but focusing only on campaigns to achieve this can create disconnect with customers. Companies must make the most out of every customer interaction by transforming single moments into personalized journeys. The CMO is now the Customer Journey Officer, whose role is to define and optimize the customer journeys across ALL touch points – marketing, sales, service & product experience.
Ideas for Delivering Exceptional Customer Experiences. C-suite executives think four technologies will be
particularly important for marketing success in the near term: cloud computing and services, mobile solutions, the Internet of Things and cognitive computing.
Startups Serving The Enterprise: A map for navigating one another in the ques...Greylock Partners
The rise of new technologies has created an opportunity for enterprises to innovate, improve efficiency and provide differentiated customer experiences. For faster technology adoption and better service and support, enterprises often partner with startup companies to maintain competitive advantage. However, the path to a successful partnership involves several learning lessons.
At Greyscale, our annual conference that connects CXO leaders with enterprise founders, Greylock's Sarah Guo discusses how enterprise and startup leaders can effectively work together.
Data Strategy for Digital Sales : Case Study & Best PracticeBarry Magee
Citrix Peer Exchange : Indeed.com - Oct 2020 - Barry Magee
I'm an experienced senior business leader focused on how data-driven transformation creates organisational value with deep experience in sales, marketing, strategy, operations, and change management. I’m a recognized industry-leading specialist and academic on effective and systemic innovation using data and analytics to build competitive advantage and tangible results.
https://www.linkedin.com/in/barrymagee/
Transforming the Digital Experience Via Customer Journey MappingRocketSource
As the modern consumer's expectations of a sublime digital experience increase, so does the need for a new customer journey map. In this post, I unveil the Customer Insights Map, which makes the traditional exercise of customer journey mapping more intelligent by answering the nuances of today's buyers, leveraging machine learning, artificial intelligence, and path-to-purchase analytics to boost the lifetime value of customers.
State of the Cloud 2021: The Age of Cloud Unicorns with Bessemer Venture Part...saastr
Unicorn birth rate is at an all-time high and the cloud economy is officially entering the age of decacorns. Bessemer Venture Partners shares the industry trends that led to the creation of these massive private cloud companies. Releasing vital insights for founders with big ambitions, Byron Deeter, Elliott Robinson, and Mary D'Onofrio share the insights from benchmark data and key frameworks that power the fastest-growing businesses in technology.
Voice of the Customer: The Key to Winning In Tech Sales with N3, CallMiner an...n3marketing
Join CallMiner, N3, and special guest SiriusDecisions as we explore Voice-of-the-Customer technologies that help you understand and quickly adjust to the rapidly changing marketplace dynamics. Through this webinar, you will learn how to:
-Gain a scientific understanding of your customers to help drive and optimize future conversations
-Develop a dynamic, customer-centric approach to gathering, mining, analyzing and interpreting customer input and
-Use customer insights and sentiments to sell more technology and beat your competition
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
Adapting to a post-Covid world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction who manages the AI-powered CX for more than 100 brands.
Workshop ISPIM 2020 - Massive Collective Intelligence: how will the Covid19 c...bluenove
The presentation by Martin DUVAL (Co-Founder at Bluenove) about HOW MASSIVE COLLECTIVE INTELLIGENCE IS TRANSFORMING INNOVATION MANAGEMENT during a workshop at the ISPIM online conference on June 9th, 2020.
The agenda was:
1) Why massive collective intelligence mobilization is a key lever that innovation managers should activate and lead
2) What different timings and types of operational and strategic plans could be addressed
3) What methodologies and digital technologies should be used
4) What key success factors to consider
5) How this may change the new role of innovation management in the long term
The 4 Machine Learning Models Imperative for Business TransformationRocketSource
Machine learning is hot right now and for good reason. We're going to break down what you need to know about what goes into a model and give you four machine learning models your business should have in production right now.
The First Steps to Successful Account-Based MarketingSangram Vajre
From Dreamforce 2016, Terminus CMO & Co-Founder, Sangram Vajre, presents with Jim Hopkins, Sr. Product Marketing Manager at Salesforce Data.com, on how to get started with account-based marketing by taking the #FlipMyFunnel approach: Identify, Expand, Engage, Accelerate, then Measure.
AMA Experience 2016: Google & Your Business: Planning for Today, Tomorrow and...Webspec Design
Many of us use Google every day, but do you know why it’s important to consider the impact that Google can have on your business and website? Alex Karei and Lindsey LaMair of Webspec Design discuss the basics of the search engine superpower, what you might not know about Google, and what you can do today, tomorrow and in 2016 to help optimize your position in the eyes of the largest influence of search.
100 page no-nonsense guide on scaling CX. Straightforward content to help you cultivate your customer-centric advantage and continue to win.
To scale CX you have to keep customers at the heart of everything you do. It's time to step on the gas and scale the CX systems you have in place.
Check out our latest whitepaper below, which includes:
✅ How to scale customer research & insight analysis
✅ How to democratise CX insights and Research
✅ How to build a lasting customer-centric culture
Read here: https://hubs.ly/H0sZDVl0
Mapping the value of your customers journeyEthology
The game has changed with customer engagement! Go beyond just "journey-mapping" and understand the micro-moments of your customer's entire process of interaction with your brand. There are right and wrong moments of content implementation that could be costing you profit!
Get more insights on the following:
- Customers are in the driver seat with engagement points more often than the brand
- User Experience (UX) can illuminate the customer journey and find more meaningful ways to connect with them
- True strategy and planning are a process that must be ongoing versus just a "start-point"
SPEAKER:
Anthony Quiroz, UX Design Strategist at Ethology
Leveraging the StoryVesting Framework to Achieve Breakthrough Business Transf...RocketSource
Business transformation happens when you're able to provide impactful experiences both to your customers and to your employees. StoryVesting is the framework that guides you to that goal, but if you're looking for a basic roadmap, this isn't for you. This framework is steeped in intelligence, behavioral economics, and journey analytics.
At the Next Gen Customer Experience (CX) in Financial Services conference, Centerline's Marketing Change Management team presents two hypotheses on the importance of organizational balance and elevating your CX using data and innovation. As a key takeaway, the presentation included a CX Maturity Program to gauge your organizational CX maturity as well as helps identify goals and where to focus your efforts moving forward.
Learn how to quantify the value of customer experience, proving value and ROI in terms like revenue, wallet share, and cost reduction that business leaders understand and can embrace.
Customer Journey Officer – The New CMO | Michael Lazerow – Chief Strategy Off...Conductor
Surprising and delighting your customers is foundational to marketing, but focusing only on campaigns to achieve this can create disconnect with customers. Companies must make the most out of every customer interaction by transforming single moments into personalized journeys. The CMO is now the Customer Journey Officer, whose role is to define and optimize the customer journeys across ALL touch points – marketing, sales, service & product experience.
Ideas for Delivering Exceptional Customer Experiences. C-suite executives think four technologies will be
particularly important for marketing success in the near term: cloud computing and services, mobile solutions, the Internet of Things and cognitive computing.
Startups Serving The Enterprise: A map for navigating one another in the ques...Greylock Partners
The rise of new technologies has created an opportunity for enterprises to innovate, improve efficiency and provide differentiated customer experiences. For faster technology adoption and better service and support, enterprises often partner with startup companies to maintain competitive advantage. However, the path to a successful partnership involves several learning lessons.
At Greyscale, our annual conference that connects CXO leaders with enterprise founders, Greylock's Sarah Guo discusses how enterprise and startup leaders can effectively work together.
Data Strategy for Digital Sales : Case Study & Best PracticeBarry Magee
Citrix Peer Exchange : Indeed.com - Oct 2020 - Barry Magee
I'm an experienced senior business leader focused on how data-driven transformation creates organisational value with deep experience in sales, marketing, strategy, operations, and change management. I’m a recognized industry-leading specialist and academic on effective and systemic innovation using data and analytics to build competitive advantage and tangible results.
https://www.linkedin.com/in/barrymagee/
Transforming the Digital Experience Via Customer Journey MappingRocketSource
As the modern consumer's expectations of a sublime digital experience increase, so does the need for a new customer journey map. In this post, I unveil the Customer Insights Map, which makes the traditional exercise of customer journey mapping more intelligent by answering the nuances of today's buyers, leveraging machine learning, artificial intelligence, and path-to-purchase analytics to boost the lifetime value of customers.
State of the Cloud 2021: The Age of Cloud Unicorns with Bessemer Venture Part...saastr
Unicorn birth rate is at an all-time high and the cloud economy is officially entering the age of decacorns. Bessemer Venture Partners shares the industry trends that led to the creation of these massive private cloud companies. Releasing vital insights for founders with big ambitions, Byron Deeter, Elliott Robinson, and Mary D'Onofrio share the insights from benchmark data and key frameworks that power the fastest-growing businesses in technology.
Voice of the Customer: The Key to Winning In Tech Sales with N3, CallMiner an...n3marketing
Join CallMiner, N3, and special guest SiriusDecisions as we explore Voice-of-the-Customer technologies that help you understand and quickly adjust to the rapidly changing marketplace dynamics. Through this webinar, you will learn how to:
-Gain a scientific understanding of your customers to help drive and optimize future conversations
-Develop a dynamic, customer-centric approach to gathering, mining, analyzing and interpreting customer input and
-Use customer insights and sentiments to sell more technology and beat your competition
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
Adapting to a post-Covid world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction who manages the AI-powered CX for more than 100 brands.
Workshop ISPIM 2020 - Massive Collective Intelligence: how will the Covid19 c...bluenove
The presentation by Martin DUVAL (Co-Founder at Bluenove) about HOW MASSIVE COLLECTIVE INTELLIGENCE IS TRANSFORMING INNOVATION MANAGEMENT during a workshop at the ISPIM online conference on June 9th, 2020.
The agenda was:
1) Why massive collective intelligence mobilization is a key lever that innovation managers should activate and lead
2) What different timings and types of operational and strategic plans could be addressed
3) What methodologies and digital technologies should be used
4) What key success factors to consider
5) How this may change the new role of innovation management in the long term
The 4 Machine Learning Models Imperative for Business TransformationRocketSource
Machine learning is hot right now and for good reason. We're going to break down what you need to know about what goes into a model and give you four machine learning models your business should have in production right now.
The First Steps to Successful Account-Based MarketingSangram Vajre
From Dreamforce 2016, Terminus CMO & Co-Founder, Sangram Vajre, presents with Jim Hopkins, Sr. Product Marketing Manager at Salesforce Data.com, on how to get started with account-based marketing by taking the #FlipMyFunnel approach: Identify, Expand, Engage, Accelerate, then Measure.
AMA Experience 2016: Google & Your Business: Planning for Today, Tomorrow and...Webspec Design
Many of us use Google every day, but do you know why it’s important to consider the impact that Google can have on your business and website? Alex Karei and Lindsey LaMair of Webspec Design discuss the basics of the search engine superpower, what you might not know about Google, and what you can do today, tomorrow and in 2016 to help optimize your position in the eyes of the largest influence of search.
A Human Centered Design Approach to Strategic Salesforce ProjectsSumma
Users and customers alike expect consumer-grade experiences from enterprise software that is focused on achieving outcomes, not technical complexity. Summa’s Human Centered Design Practice works closely with Salesforce Delivery Teams to build implementations that focus on what users want to accomplish by using the system, in the spirit of the “jobs to be done” approach. Learn how this approach changes perspective of both customers and technical teams, and raises Salesforce projects in the specter of truly strategic initiatives within organizations.
When it comes to troubleshooting bugs, code is king. The Salesforce development community can be an invaluable resource, but it's hard for others to assist you without being able to view, edit, and execute your source code. Join us as we introduce Spark, a new code playground for Salesforce Lightning components where developers can crowdsource solutions and debug issues collaboratively.
Creating a killer product: where value meets user experience and product designMorgan McKeagney
Creating a great product is as much about psychology and understanding people, as it is about entrepreneurship and great design. In this talk I explore the relationship between value and great design; how you can go about finding problems worth solving, and how to create experiences that resonate with people.
Talk first delivered at BOI Gears, Dublin, 27/5/16.
Design Thinking: A Quick Course in Creative Problem SolvingSpring Studio
Mary Wharmby, a UX Design Director at our agency, taught at UC Berkeley’s one-day educational event RGB 2015. In this presentation, she walked students through the foundations of design thinking, from understanding your users to iterating solutions. The deck, complete with speaker notes, provides a quick snapshot of the most important principles behind using design to solve problems.
Why choose salesforce ? Top 10 reasons to choose salesforceValentin DAVID
Why choose Salesforce ? Top 10 reasons to choose salesforce to increase sales and customer satisfaction.
- How are CEOs addressing the issues they consider most critical?
- Top 10 objectives of CEO
- Top 10 reasons executives choose salesforce
- Top 6 Dashboards Every Sales Leader Needs
- 94% of success rate
- Salesforce users report average ROI of 45%
- 91% would refer to a colleague
- 66% have already recommended to a colleague
Didn't get a chance to stop by the Cloud Services demo booth? No worries! You can download our presentation materials here. See how our Salesforce advisors can help you maximize your Salesforce investment with key Cloud Services offerings, including Accelerators, Premier Success Plans, Advisory Services and Strategic Projects.
Check out our website to learn more about all of our Cloud Services offerings:
http://sforce.co/1ZuutDV
Dreamforce Prep & Panel discussion at JVS in San Francisco. The slides are more high level and were mostly used to prompt and foster panel discussion. Not a lot of Dreamforce tips in the slides, but there is a Dreamforce 2018 Campus Map (slide 22) included.
Social Lending Innovation with Mission Asset FundJonathan D'souza
MAF was invited to be a presenter at this year’s Dreamforce. We’ve had a very long and successful history with Salesforce, both as a community and financial partner. We had several engagements at Dreamforce. One of our sessions was a special one for us. MAF gave a first ever public look at our innovative Salesforce based Social Loan Platform.
Without Salesforce, we would not have been able to create the Social Loan Platform that creates easy access for Lending Circle clients, and streamlined Lending Circle management for our partners. Salesforce is an integral part of MAF’s network approach to scale.
Welcome to the Customer Success Platform | Accountex 2015Sageukofficial
Salesforce -the world's #1 CRM solution- fits right into your business. Understand how Salesforce.com can help small businesses grow & scale and deliver outstanding customer service across every channel.
Do you want to create communities to help your organization provide stellar customer service, connect your customers together or increase employee productivity?
Learn how you can customize Salesforce Community Cloud to fit your needs with the Lightning Bolt framework, Lightning Components and Community Builder.
Agile marketing. You may have heard about it, maybe even wondered about it...and if it could be right for you and your marketing team.
Here's some great news: whether you are a member of a smaller marketing team or large, enterprise-level marketing team, ALL marketers can benefit from agile marketing. Join Mathew Sweezey, Marketing Evangelist at Pardot, a salesforce.com company to learn:
- How to improve team communication with agile marketing
- How to save time and money in executing marketing initiatives
- How to make even the most challenging campaign a success
A Tailored Approach to Shopper Engagement with SuitSupplyDreamforce
To succeed in the digital era, you need to put shoppers at the center of everything you do. In this session learn how SuitSupply, a leading men's specialty brand, leverages the Shopper Success Platform to connect the physical and digital world and deliver a unique experience to customers across the globe via mobile and social solutions in the cloud.
Watch the video: http://bit.ly/1KmB2y9
Solo Admins: Getting Your Work Noticed - Kerry Townsend & Jodi WagnerSalesforce Admins
As a Solo #AwesomeAdmin, you are already technically gifted and detail-oriented, but maybe Sales and Marketing is not your thing (especially when it comes to yourself). Join us to learn how to get your work noticed as a Solo Admin. You will get practical tips on how to develop a personal marketing communication plan with examples of tactics which will both drive user adoption and boost your career prospects!
New to Force.com and needing a quick orientation to bring you up to speed? Join us for this series of brief introductory sessions on Force.com, the world’s leading cloud platform that lets you build apps rapidly using configuration-driven development and powerful programmatic logic.
Each Friday one of our experts will walk you through one of the core elements of the Force.com platform and cover the basics you need to build your first app in the cloud. Each session is 30 minutes long.
This slide is an Intro to Force.com as part of the Force.com friday series of Webinar by Salesforce.com.
Presenter : Shivanath Devinarayanan
Salesforce.com & Force.com MVP
An intro to the basics of Force.com by Salesforce MVP Shiv Devinarayanan. Know why Salesforce has moved on to be one of the most popular platforms today. This is part of the Salesforce Force.com Friday series.
Leverage the power of the Salesforce platform through Community Cloud. Enable customers, partners, and employees to access Salesforce data and business processes in an engaging, branded experience. Join members of the Community Cloud product team as they walk you through the creation and management of a custom community.
Gaing New Business Intelligence with Salesforce IQ (Salesforce World Tour NYC)carlos_frias
SalesforceIQ is all the rage, but what can it do for your business? Learn how Salesforce admins can put SalesforceIQ to work with your org to move faster and gain deeper insights into customers
Similar to Latin America Summit at Dreamforce: Innovation and Design Thinking (20)
O Futuro do Marketing com Jornadas Personalizadas: Salesforce Digital BreakfastSalesforce Brasil
Apresentação do evento Salesforce sobre o Futuro do Marketing em 07/Dez/2016 com participação da E-Next e da AlwaysOn Digital sobre estratégias de email markediting e mídias sociais no Black Friday.
Getting Things Done: A Arte de Fazer Acontecer com SalesforceSalesforce Brasil
Apresentação de GTD no Salesforce World Tour São Paulo, 2016. Caso de Sucesso da Call Daniel/Lumen (GTD Brasil) sobre como usar Salesforce para ser mais produtivo e eficiente. #SalesforceTourSP
Manufatura 4.0: A Transformação Digital da Indústria de ManufaturaSalesforce Brasil
Palestra do Evento Salesforce sobre "Manufatura 4.0" realizado em 23/Março/2016 na Casa do Saber em São Paulo.
Importante: o material sobre "Advanced Manufacturing: um
mundo altamente conectado" foi preparado pela Deloitte e a propriedade intelectual do mesmo é da Deloitte.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
8. Evening
Dreamfest
at Cloud Palace
10:00 am – 1:00 pm
Day of Compassion
5:00 pm – 6:00 pm
Melinda Gates
Fireside Chat with
Robin Roberts
1:00 pm – 3:00 pm
Marc & Special Guests Keynote
4:00 pm – 6:30 pm
Tony Robbins
9:00 am – 2:00 pm
Innovation & Dreamtalk Speakers
5:00pm - 6:00pm
Women & Equality
Keynote
All Day
Women & Equality Summit
9:00 am - 10:00 am
Financial Services Keynote
Evening
Welcome Reception
Friday, October 7Thursday, October 6Wednesday, October 5Tuesday, October 4
Morning Mindfulness Sessions
8:00 am - 6:00 pm
Breakout Sessions
8:00 am - 6:00 pm
Breakout Sessions
8:00 am - 6:00 pm
Breakout Sessions
8:00 am - 1:00 pm
Breakout Sessions
9:30 am - 11:00 am
Partner Keynote
9:00 am - 5:00 pm
Cloud Expo Open
10:00 am - 5:00 pm
Cloud Expo Open
10:00 am - 2:00 pm
Cloud Expo Open
11:00 am - 8:00 pm
Cloud Expo Open
Evening
AppBash & External Parties
9:30 am - 10:30 am
Salesforce for
Marketing
11:00 am - 12:00 pm
SMB Keynote
9:00 am - 10:00am
Salesforce for IT
11:30 am - 12:30
pm
Salesforce for Sales
11:00 am - 12:00pm
Developer Keynote
All Day
Forbes Philanthropy Summit
1:30 pm - 2:30 pm
Salesforce for
Service
1:00 pm - 2:00pm
Commerce Cloud
3:00pm - 4:00pm
Einstein Keynote
5:00pm - 6:00pm
Admin Keynote
1:00 pm – 2:00 pm
Dreampitch with
Mark Cuban,
Chris Sacca &
will.i.am & Shahrzad Rafati
32. 5 Critical Actions to Enterprise-
Wide Innovation
Brought to you by Salesforce Cloud Services
Paul Wilhoit
Director, Innovation &
Transformation Centers
pwilhoit@salesforce.com
@wilhoit
33. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize
or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding
strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate
of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability
to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our
limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential
factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year
and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are
available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
34. Level of Ambition
LevelofComplexity
Cloud Services helps you achieve business value, faster
We engage at a level that is appropriate for your business
Accelerated
Success
Consultative
Success
Accelerators
Advisory
Premier Success Plan Premier+ Success Plan Signature Success Plan
Mission Critical Support Strategic Projects
Experience Design
Innovation &
Transformation Center
We provide prescriptive advice,
best practices and experts at
every stage of your journey Design-led innovation
Data-driven insights
Always-on expertise
Transformational
Success
56. #4 Scale success
#3 Fund experiments, not initiatives
#2 Coordinate Silos
#1 Fail iteratively to learn to succeed
InnovationInnovation is not an environment, project or
process, it’s a culture. Culture can be shaped.
But various kinds of fear can inhibit a culture of
innovation. Companies usually punish failure and
reward success. Reward exploration, discovery,
and learning.
#5 Support innovation at the top and work down
58. Robert Fransgaard
Creative Director, Experience Design
rfransgaard@salesforce.com
@fransgaard
Break Through with
Design Thinking
How a design-led approach can unlock business opportunities
Brought to you by Salesforce Cloud Services
59. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize
or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding
strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate
of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability
to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our
limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential
factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year
and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are
available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
63. Eight Leading Apps, One Platform
Connect to your customers in a whole new way
Tami Lau
CRM Developer
64. Level of Ambition
LevelofComplexity
Cloud Services helps you achieve business value, faster
We engage at a level that is appropriate for your business
Accelerated
Success
Consultative
Success
Accelerators
Advisory
Premier Success Plan Premier+ Success Plan Signature Success Plan
Mission Critical Support Strategic Projects
Experience Design
Innovation &
Transformation Center
We provide prescriptive advice,
best practices and experts at
every stage of your journey Design-led innovation
Data-driven insights
Always-on expertise
Transformational
Success
65. Salesforce Experience Design
brings human-centered design to
Salesforce, the customer
experience platform.
As a part of the Cloud Services,
we are a group of 100 passionate
user champions who design and
build transformational products
and experiences by turning
human insights into business
impact at Salesforce scale.
67. “There’s a shift under way in large organizations,
one that puts design much closer to the center of
the enterprise. But the shift isn’t about aesthetics.
It’s about applying the principles of design to the
way people work.
A set of principles collectively known as design
thinking—empathy with users, a discipline of
prototyping, and tolerance for failure chief among
them—is the best tool we have for creating those
kinds of interactions and developing a responsive,
flexible organizational culture.”
Design Thinking Comes of Age, Harvard Business Review
71. Embrace ambiguity.
We balance a hypothesis-driven approach
with an emergent one. Innovation can be
messy and it requires flexibility.
Put humans first.
Without people, technology is just a cool
idea.
Be inspired by the people we design for.
Prototype to learn.
Experimentation isn’t about validation—
it’s about learning with users and
iterating
our way to better ideas.
Adopt a beginner’s mind.
Orthodoxies are a barrier to innovation. Be
curious about the world, defer judgment, and
challenge convention.
Be exploratory and optimistic.
Divergent thinking leaves room for the unexpected.
Explore options creatively before homing in on an idea.
Balance thinking with doing.
“Doing” is a way to make our thinking concrete and test
our approach. Don’t rely purely on theory or thought.
2
The Mindset
74. The year 2015 revealed just the tip of the iceberg in
terms of how a range of businesses can draw
inspiration from design thinking.
Its value is that it gives us permission to rethink the
process we use to deliver value—instead of only
focusing on the end result. The means does indeed
justify the end.
3 Ways to Apply Design Thinking in 2016, Inc Magazine, January 2016
“
79. “
At Salesforce we’re hiring a lot of
the best Design Thinking people in
the world. They’ve been running
programs in consultancies as well
as SAP, IBM, and Oracle —they’re
doing the best work of their careers
now because of these 3 things:
80. 1
The speed and ability of
our platform to
prototype.
Our technology is much
more aligned to this type
of approach.
84. Rob DeSisto, Vice President, Global
Customer Transformation after 20 years as
VP and Distinguished Analyst at Gartner
Customers don’t
choose us because of
where we are today.
They come to
Salesforce because of
where we’ll be three
years from now.
“
86. is the average revenue
increase reported by
companies with highly
effective UX. The top 10 UX
leaders in America
outperform the S&P with
close to triple the returns.
37%
said that a bad mobile
experience made them
less likely to engage with
a company in the future
52%
deleted or uninstalled
an app as a result of
encountering
problems with it’s
functionality
or design
86%
of users reported they
stopped using an app
due to poor
performance
90%
Investing in experience is paramount
87. How do you ensure what
you’re building is
something
people will actually use?
HURDLES:
Breakthrough idea generation
Moving from theory to reality
88. How do you align
stakeholders when
the stakes are high?
HURDLES:
Influencer alignment
Change management
89. How do you design
products and experiences
people love?
HURDLES:
Adoption and usage
User experience
98. Put it into action
Include Users / Customers (Approach)
Salesforce Innovation
Now Live in Trailhead!
Stanford D School
dschool.stanford.edu
IDEO
Designkit.org
ideou.com
Sprint (Google Ventures)
thesprintbook.com
Gravity Tank (Salesforce)
workdifferently.gravitytank.com
1
Make it Cultural (Mindset)2
Enable Multidisciplinary Teams (Process)3