Lawrence Kornit has over 15 years of experience leading technical support teams at companies like Mitchell International, AT&T, and CCC Information Services. He has an MBA in technology management and certifications in Avaya and call center technologies. Kornit specializes in integrating technology, teams, and processes to deliver profits, improve customer satisfaction, and prevent revenue losses. He has a track record of immediate bottom-line results and is offering his expertise to help other organizations solve problems, improve performance, and achieve financial goals.

1. Leadership
It’s how problems find solutions.
It’s how teams perform.
It’s how you get results.
It’s how I can help.

2. “Lawrence D. Kornit” Experience
Manager, Enterprise Product Support
Mitchell International: Medical Claims Billing Software
Led a team of ten to deliver high level of service at the first level and
escalations technical help-desk …Managed projects and process
improvements to improve customer experience, efficiencies, and costs.
Senior Manager, Technical Support and Implementation
AT &T (Ameritech)
Progressive promotions culminating in the technical oversight of six
consumer call centers and three collections centers. Managed facilities,
problem resolutions, post-outage root-cause analysis, change orders, and
help-desk service deliverables.
Manager, Technical Information, National Accounts
CCC Information Services
Managed field services for national accounts. Recognized as “industry expert
on computer assisted estimating” by Automotive Service Excellence (ASE) as
recipient of Blue Ribbon Award for collaborative development of
computerized testing methodologies for collision estimating

3. “Lawrence D. Kornit” Expertise
Education
Master of Business Administration, Technology Management
University of Phoenix
Bachelor of Arts, Communications
Northern Illinois University
Call Center Technology
Avaya Certifications
Predictive Dialer; Campaign Assist; Hardware Analyst
Other Call Center Technology
Call routing systems; Automated call distribution (ACD); Initial voice
response (IVR)
Customer Relationship Management
CRM Software
Remedy; Sugar; Free CRM; VTIGER; Salesforce.com
Other Technical Competencies
Hands-On Experience in…
Network technology; push technology; MS Office Exchange Server; Citrix
server farm; Active directory; database systems; VMWARE; Automated Server
Protocol

4. “Lawrence D. Kornit” Excellence
Profits
Aggressive cost manager, ensuring efficient use of resources
Saved Ameritech (now AT&T) over $11 million annually by driving
development of software enhancements that enabled in-house
electronic payment transactions.
People
Leader of teams to drive change in attitudes and behaviors
Re-engineered technical support to provide a single “closed end
front door” entry point, which improved customer satisfaction
ratings from 78% to 98% at Mitchell International.
Processes
Expert at developing and implementing repeatable processes
Prevented revenue losses of $180 million annually by creating and
implementing new process to reduce virus-caused outages at AT&T.

5. “Lawrence D. Kornit” Executive Summary
Experience
Mitchell International, AT&T, CCC Information Services
Over 15 years leading technical support teams from the
forming to performing stages.
Expertise
Technical expert in multiple technologies…
MBA in Technology Management; multiple Avaya
certifications; competency in five CRM systems and
multiple call center technologies.
Excellence
Profits, People, Processes
Specialize in integrating technology, teams, and processes
to deliver results; history of immediate bottom-line results.

6. Do you need solutions?
Do you need team performance?
Do you need financial results?
Contact me.
www.linkedin.com/in/LawrenceKornit
LDKor@hotmail.com
(760) 806-1117