EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. The EXLerator framework focuses on areas which are critical to achieving the clients’ business goals, whilst creating value, improving process efficiency and reducing operational costs for their customers.’

1. EXL’s Digital BluePRINTTM
EXL leverages DIGITAL INTELLIGENCE
to deliver business value to clients
and offers an unparalleled Digital BluePRINTTM
capability
across the insurance value
chain with its proprietary “EXLeratorTM
Framework”
Links
digital transformation to the
CLIENT’S strategic goals
Keeps CUSTOMERS at the
heart of solutions whilst
transforming processes &
procedures
Delivers a
ROADMAP to the
future
‘Insurers are responding to a degree,
some have deployed digital transformation to
one or more parts of the business,
but most find it difficult to envisage how the
entire business model might be transformed’
1in3
of Insurance leaders
think that “the majority
of insurers will not
survive, at least in their
current form”
To help our clients, EXL have developed the Digital BluePRINTTM
, which identifies all
transformational opportunities across the whole value chain.
The EXLerator framework focuses on areas which are critical to achieving the client’s business
goals, whilst creating value, improving process efficiency and reducing operational costs for
their customers.
‘Insurers have addressed specific pain points
in the value chain, rather than taking a holistic approach,
which has made it difficult to drive end-to-end digital transformation’
INSURANCE
TRANSFORMATION
Howsureareyouthat
youroperatingmodel
willsurvive?
EXL has successfully delivered
over 700 BluePRINTTM
projects for its clients
Our clients VALUE the BluePRINTTM
because it is a well
structured transformation methodology, providing insights
that empowers leadership decision making
A cohesive framework that brings
all the transformation components (Operating Model,
Customer Experience, Lean, Robotics, Analytics) together to provide
committed outcomes
We harness the power of DOMAIN and DATA to deliver tangible business
and customer outcomes through discovery and prototyping
Rohan Regis I Vice President - EXL Insurance I rohan.regis@exlservice.com I +44. 7535.663.474
Contact us and learn more
Mohit Manchanda I VP and Head of Insurance UK & Europe I mohit.manchanda@exlservice.com I +44.7958.400.440
Underwriting Claims
Long processing times
Lack of analytical
insights
High indemnity spend
in claims journey
Management of third
party vendors
Underwriters performing
too many admin related
activities
Policy
Administration
Repetitive data capture
High cost of operations
Ability to scale programs
beyond a proof on
concept
Capabilitytoidentifywhat
processeshavetobe
proximatetothecustomer
(internalandexternal)
Inefficient data
collection
Missed opportunities
relating to insight
from unstructured
data
Impact on Businesses
Detrimental to customer experience
Underperforming IT landscape and architecture
Unsustainable growth due to linear model
Data and Analytics unleveraged by limited insights
Inability to respond to change with agility
High cost of operations
Hand-offs and
business
interaction
Key decision
points
As is benchmarking
Metrics that
matter
Process and
business
outcomes
Heat maps
Cost benefit
analysis
Prioritisation
matrix
Quick wins
BluePRINTTM
Journey
Implementation
roadmap
Business case
Future target
operating
model
Customer journey
and process
mapping
For a leading
Lloyd’s Syndicate:
Conducted a
BluePRINTTM
across
underwriting,
operations, finance,
claims and actuarial
to identify RPA
opportunities
For a European
Insurance Major:
Conducted a
transformation
focused
BluePRINTTM
across 9000 FTEs
in 8 countries
For a large P&C
Insurer's European
operations:
Conducted a
BluePRINTTM
to
design and
implement a new
target operating
model
Select Case Examples
Savings
identified
+$130 M
Headcount
reduction
16-22%
Transformational
opportunities
identified
30+
Cost reduction
$5 M
Freed up
underwriting
capacity to
potentially
generate new
business of
$40-60 M
Why EXL?
Want to know more?
Come and experience the Digital BluePRINT™ in our Digital
Experience Centre in London
Digital
Insurance Leader
Proprietary Insurance
Framework and Tools
Digital EXLeratorTM
Framework
Ready-to-Use Palette
of Digital Solutions
Golden Processes
across the Insurance
value chain with
playbooks and
templates
Insurance Domain
Expertise
650+ Insurance
clients
14000+ Digital
Experts in Insurance
EXL achieves leader
status for Insurance
in Everest Group
PEAK Matrix
Assessment 2019
40+ domain-centric
digital solutions
leveraging AI, ML, RPA
& Analytics
End-to End Platforms
for Digital
Transformation
Outcome focused
Integrated BPM
Offerings
EXL is a $1 B Company with 60% of its revenue generated
from insurance
Digital EXLeratorTM
Framework
DESIGN THINKING LEANAGILE
Efficiency
Custo
m
erExperience
Growth&Profit
ability
OUTCOMES
CUSTOMER INTERACTION
ADVANCED TECHNOLOGIES
ARTIFICIAL INTELLIGENCE
DYNAMIC ANALYTICS
DIGITAL PRODUCTS
CONNECT
COMBINE
ORCHESTRATE
GUARANTEED
HUMAN
Absence of omni-channel presence leading to non-interactive customer experience
Lack of analytical insights to create a personalised customer journey
Limited use of digital solutions resulting in high expenses for insurers
Sales & Service