ProviDyn company overview.

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Competition Data@Risk Rising Costs
Compliance Talent

4. HOW WE DO IT

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CENTRALIZED
SERVICES
DYNAMIC
SUPPORT
 Live User Help Desk
 Onsite User Support
 Live Server &
Network Help Desk
 Onsite Server &
Network Support
TECHNOLOGY
CONSULTING
PROACTIVE
NETWORK ADMIN
 Ticketing
 Remote, Monitoring
& Management
 Automated Alerts,
Updates & Alarms
 Internet Security &
Compliance
 Public & Private
Cloud Infrastructure
 Backup & Disaster
Recovery
 Mobile Device
Management
 Web Hosting
 Live dispatch
 3 Technical Account
Managers per account
 A service pool of engineers
 Manage & Maintain
Standards & Best Practices
 Vendor Management
 Network Management
 Manage & Maintain Service
Catalog
 Professional Services &
Technology Procurement
 Moves, adds & changes
 vCIO
 Strategy
 Policy Development
 IT Road-mapping
 Benchmarking
 Planning & Budgeting
 Special Projects
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And smaller MSP’s and “Trunk Slammers” who typically lack the depth and
breadth of engineering resources, tools and infrastructure to effectively serve
more than a handful of clients.
ProviDyn is an alternative to the two
most obvious “Usual Suspects” in the
IT provider space - larger MSP’s with
hundreds of clients and a mass
market service delivery process that is
usually short on strategy,
responsiveness and execution.
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• Three (3) Technical Account Managers (“TAMS”) per client. In addition to the service desk, all
accounts have a Primary TAM, a Secondary TAM and a Tertiary TAM. Every 6 months the Secondary
TAM becomes the Primary TAM and a new TAM takes over as the Secondary. The Tertiary TAM is an
executive who stays in place to provide C-level technical oversight of all account details. This
spreads institutional knowledge of your organization across ours and eliminates single points of
failure.
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• All engineers are Level 2-Level 4. No Level
1’s which means you are supported by
experienced, mature and credentialed
technical personnel.
• We offer a Satisfaction/Money Back
Guarantee on Managed Services.

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15
Minutes 60
Minutes 2-4
Hours
7
Days
7
Days
30
Days
Onsite
QUALIFICATION
Phone/WebEx
PROFILE
Remote
PROPOSAL
Onsite
ASSESSMENT
Remote & Onsite
COMMITMENT
Remote & Onsite
ONBOARDING
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Private, Profitable &
Debt-Free
Founded in 2008
Datacenter
Infrastructure (SSAE 16
SOC 1 Type II Certified)
Private Cloud
Range from 15 to 1,000
employees
Clients
HTG Peer Group
Compliant Operational
Model
Standards
Microsoft, Cisco,
VMware, Veeam,
Ingram Micro...
Partners
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