Lancashire SME workshop - evaluation to invoice

Copyright©2018LancasterUniversity.
From Evaluation to InvoiceS’
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Agenda
• 6:00Networking
• 6:30 Intro and The 9 Top Tips for Scale up (Richard Harding)
• 7:00Sundown Solutions: Humanising technologies (Heath Groves)
• 7:20Cube Thinking: Stop playing opportunity “whack a mole”. From
£4 million to £12 million in 2 years (Jason Kingston)
• 7:40Damibu: 5 CCGs in 5 Months (Dave Burrows)
• 8:00Wrap up and Networking

Steve’s Trees vs Richard’s Trees

9 Tips for going from Evaluation to Invoice’s

1) Is your product likely to scale?
• Does it align to system priorities?
• Is there evidence it can deliver change?
Is it reproducible?
• Cost Benefit?
• Feasibility of implementation

2) Organisational Maturity
• Is your company mature enough to cope with
100 orders?
• Does your company vision, strategy,
organisational structure, capacity and talent
alignment?
• How organisationally mature are you?
• Have you thought about the 80% of your staff value that isn’t
reflected in the balance sheet?

3) Cash release and Capacity Building

4) £ for

5) Give you BDM the tasks you cant do
yourself

Stakeholder Map
NHS
Organisation
NHS
Organisation
NHS
Organisation
NHS
Organisation
Local
Authority
University

6)Stakeholder Map (RAG Rate)
NHS
Organisation
NHS
Organisation
NHS
Organisation
NHS
Organisation
Local
Authority
University

Categorising Troublesome Stakeholders

Stakeholder Map (RAG Rate and Categorise)
NHS
Organisation
Engaged
NHS
Organisation
Passive
Aggressive
NHS
Organisation
Indecisive
NHS
Organisation
Engaged
Local
Authority
Passive
Aggressive
University
Indecisive

Stakeholder Map (RAG Rate/Categorise/Structure)
NHS
Organisation
NHS
Organisation
NHS
Organisation
Indecisive
NHS
Organisation
Engaged
Local
Authority
University
National
Local
Integrated
Care System
AHSN

7) Attend to history

John Kotter: “Accelerate!”
• We won’t create big change through hierarchy on its own
•We need hierarchy AND network
•Many change agents, not just a few, with many acts of leadership
•At least 50% buy-in required
•Changing our mindset
•From “have to” to “want to”
HOW?

Models of Adoption
• Reasoned Action and Planned Behavior
• Normalisation Process Theory
• Stakeholder Engagement and Adoption Model
• ARCHIE Frameworks
• Agile
• Change Management Theory
• Poke Yoke
• Failure Mode and Effect Analysis
• Lean
• Co-Creation
• Inclusive Design
• Patient Activation Models
• Consumer eHealth

The Disruption:
This technology can radically change how we work therefore,
system change is needed to accommodate
Technology &
Infrastructure
Organisation
Quality
Partnership
Working
Patients
and Public
8) Involving
Pesky Humans

9) The 7 Critical Success Factors

Credible Leadership

Beware the Organisational Wilderbeast

Beware of Dementors

Emotionally Invested in the Team?

Look out for…

Resources Identified

National, Regional and Local Politics

Conflicting Priorities

Steering Groups/Operational Groups

9 Top Tips for going from Evaluation to Invoice’s
• Is it likely to scale
• Organisational Maturity
• Cash release and Capacity Building
• Service re-design
• Who can do the tasks you cant?
• Stakeholder Management
• Attend to history
• Involving Humans in the process
• 7 Critical Success factors

References
• @helenbevan
• @AHSNNetwork
• @EM_AHSN
• @innovationnwc
• @nesta_uk
• @KotterInc
• @UoC_CaCHeT
• @liquidthinking

Capt Heath Groves: Founder and MD
www.sundownsolutions.co.uk
“Humanising Technology”

Jason Kingston: Founding Partner
www.cubethinking.co.uk

Stop playing opportunity ‘whack a mole’

A story of planned growth

Tripling turnover
• Understanding the business – CUBE Audit
• Financial
• Lean-ness of processes
• Digital maturity
• Culture
• Continuous improvement
• Innovation
• On site interviews, observations & interactions
• Mapping the business & systems architecture

Tripling turnover
• Understanding the business – CUBE Orbit
• Vision
• Strategy
• Attitude to risk
• KBOs
• KPIs
• 3 year plan
• Growth
• Revenue & increasing recurring revenue
• Sectors, products & services (old & new)
• Process improvement

Stopping energy waste

8 wastes in particular

Value Stream Mapping

Innovation
• Intrepreneurship
• Entrepreneurship
• Aligned to corporate attitude to risk
• Art of the possible
• Budget for failure
• Measure experiments
• Skunkworks
• Hide the Mood Hoovers

Ingredients
• 21st century leadership
• Passion
• Grit
• Digital literacy
• Financial literacy
• Culture – low PDI
• Right dashboard based on ‘1 version of the truth’
• Continuous improvement

Measuring growth, continuously

Aggregate of marginal gains
• Communicate
• Celebrate
• Collaborate

Achieve the growth
• Tripled turnover £4m to £12m
• Net profit 10% to 20%
• Recurring revenue 40% to 80%
• Cycle of continuous improvement
• Business continuity planning
• Geographic from NW to UK
• Ready for acquisition

Thankyou’s to
Dave Burrows: CEO Damibu
www.damibu.com
Jason Kingston: Founding Partner
www.cubethinking.co.uk
Capt Heath Groves: Founder and MD
www.sundownsolutions.co.uk

Call to Action-Next Event- PROCUREMENT
As we promised after our HBCL NHS Roundtable Event in February,
we’re pleased to invite you to our May SME Workshop, focused on the
NHS Procurement Towers. Meet the team from the Lancashire
Procurement Cluster as guest speakers.
https://www.eventbrite.co.uk/e/lancashire-sme-workshop-nhs-
procurement-towers-tickets-60456889183
David.nutter@innovationagencynwc.nhs.uk

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