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Deriving Group Profiles from Social Media to
Facilitate the Design of Simulated Environments
                   for Learning




         Ahmad Ammari, Lydia Lau, Vania Dimitrova
                 The University of Leeds, UK
                             at
 Learning Analytics and Knowledge 2012, Vancouver, Canada



                                                            1
In this presentation …
• Vision of ImREAL as motivation
• Potential of semantics in smart social
  spaces for learning applications
• Experimental study on combining
  semantics and machine learning for group
  profiling of digital traces
• Lessons learned
• Future challenges
                                             2
Immersive Reflective Experience
            based Adaptive Learning                 Vision
                 In a simulator for
                      learning




Forethought                                        Reflection




                               In the real world
                                                                3
Consortium (2010-13)
University of Leeds, UK
- Project Coordinator/Scientific Coordinator
Trinity College Dublin, Ireland

Graz University of Technology, Austria

University of Erlangen-Nuremberg, Germany

Delft University of Technology, The
Netherlands
Imaginary Srl, Italy

EmpowerTheUser Ltd, Ireland
                                               4
Smart Social Spaces
                   – semantic underpinning

                      Sensors
                     & collectors
      Noise
      filtration                      Semantic
                                      augmentation
Group                  Ontologies
                                      service
profiling
        Viewpoint                    Semantic
        Semantic                     query
                      Semantic       service
        service
                    data browsers
               Smart social spaces
                                                     5
This talk …

               1. Sensors
               & collectors
  2. Noise
  filtration                         + supervised
                  Ontologies         machine learning
3. Group                 + unsupervised
profiling                machine learning
          Smart social spaces
         Interpersonal skills for
              Job interview                      6
Noise Filtration Service
• Input: social media content (e.g. YouTube
  comments)
• Filters the noise from social media content by
  removing the content that are not useful to
  generate social profiles
• Output: clean social media content, author
  IDs

  Support service to social profiling services.
     Clean content reflects awareness of
  authors in domain aspects (e.g. Job Interview7
The Social Noise Filtration Service:
                            Methodology

                            Semantically Enriched
Experimentally               Bag of Words (BoW)
  Controlled                Ground Truth Corpus
                  Analyze
  Comments




                                  SCORE

                             Term – Comment
                                  Matrix
                             (Training Corpus)
                                                    S
                                                    C
   Public           Pre-                            O
                                                    R
 Comments         Process                           E
 On YouTube                                         S   8
Example Comments
Comment                                                 score
I think trying to decipher gestures as to have a general 8.0
meaning is a bit too vague. You have to put the
background, education, personality, and the culture of
the individual into consideration. Gestures are often
misunderstood and not the clearest form of
communication. For example…
…I will comment that most of us have grown up with       7.7
being told that strong eye contact (without looking
psychotic) is good … However, I agree that you notice if
someone is not used to it and seems intimidated. At this
point it is a good to look away periodically.
Interview on Wednesday, hope it goes well                0.68
                                                                9
Group Profiling
                           …         …



                       Relevant   Noise
P1


          Clustering
           – based
            Group
P2         Profiles




     Demographic
       – based
        Group
       Profiles
                           Adult Female
                                   10
                            USA UK
Exploration experiment
Purpose is to answer the following:

Q1: Can we generate useful group profiles
 to aid training professionals in identifying
 learning needs?
Q2: Can we derive learning domain
 concepts to augment learner models?


                                                11
Dataset used
                      Data Property                     Value
Number of Job Interview-related YouTube Videos            17
Number of Comments Retrieved                            1465
Number of Remaining Comments after Noise Filtration   471 (32%)
Number of Unique Comment Authors                         393
Comment to Author Ratio                                  1.20




                                                                  12
Sample Output
             Clustering–based Group Profiles
Third largest group – Size: 36 Authors, 9% of
population




                                                13
Sample Output
            Demographic–based Group Profiles

Location: GB – Age: From 20 To 40 years
 Frequent Job
                        Interview_good, eye_contact,
   Interview
                       eyes, interviewer, hope, helpful
   Concepts
Location: US – Age: From 20 To 40 years
 Frequent Job   Good_Interview, people, company, interviewer,
   Interview       time, girl, experience, answer, money,
   Concepts     questions, nervous, education, fingers, hands

Location: Asia– Age: From 20 To 40 years
 Frequent Job           questions, answers, candidate,
   Interview    interview_guide, money, pay, job_guide, watch
   Concepts
                                                           14
Lessons Learned
• On noise filtration
  – Choice of threshold for noise filtration?
  – What is “inappropriate” content?
  – Can “promotional” content be detected?
• On potential of group profiles to aid
  training professionals and learner model
  augmentation
  – Authentic comments were liked
  – Would be useful to know more about the
    viewpoints within a group
                                                15
Future work
• Increase use of semantics (e.g. For
  viewpoints extraction)
• Improve quality of group profiling (e.g. By
  understanding the impact of clusters
  sorted by age)
• How to get more accurate demographic
  data (e.g. „Place‟ from YouTube was not
  reliable)

                                                16
Deriving Group Profiles from Social Media to
Facilitate the Design of Simulated Environments
                   for Learning




       http://www.imreal-project.eu/
      Ahmad Ammari, Lydia Lau, Vania Dimitrova
            The University of Leeds, UK



                                                 17

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Lak12 - Leeds - Deriving Group Profiles from Social Media

  • 1. Deriving Group Profiles from Social Media to Facilitate the Design of Simulated Environments for Learning Ahmad Ammari, Lydia Lau, Vania Dimitrova The University of Leeds, UK at Learning Analytics and Knowledge 2012, Vancouver, Canada 1
  • 2. In this presentation … • Vision of ImREAL as motivation • Potential of semantics in smart social spaces for learning applications • Experimental study on combining semantics and machine learning for group profiling of digital traces • Lessons learned • Future challenges 2
  • 3. Immersive Reflective Experience based Adaptive Learning Vision In a simulator for learning Forethought Reflection In the real world 3
  • 4. Consortium (2010-13) University of Leeds, UK - Project Coordinator/Scientific Coordinator Trinity College Dublin, Ireland Graz University of Technology, Austria University of Erlangen-Nuremberg, Germany Delft University of Technology, The Netherlands Imaginary Srl, Italy EmpowerTheUser Ltd, Ireland 4
  • 5. Smart Social Spaces – semantic underpinning Sensors & collectors Noise filtration Semantic augmentation Group Ontologies service profiling Viewpoint Semantic Semantic query Semantic service service data browsers Smart social spaces 5
  • 6. This talk … 1. Sensors & collectors 2. Noise filtration + supervised Ontologies machine learning 3. Group + unsupervised profiling machine learning Smart social spaces Interpersonal skills for Job interview 6
  • 7. Noise Filtration Service • Input: social media content (e.g. YouTube comments) • Filters the noise from social media content by removing the content that are not useful to generate social profiles • Output: clean social media content, author IDs Support service to social profiling services. Clean content reflects awareness of authors in domain aspects (e.g. Job Interview7
  • 8. The Social Noise Filtration Service: Methodology Semantically Enriched Experimentally Bag of Words (BoW) Controlled Ground Truth Corpus Analyze Comments SCORE Term – Comment Matrix (Training Corpus) S C Public Pre- O R Comments Process E On YouTube S 8
  • 9. Example Comments Comment score I think trying to decipher gestures as to have a general 8.0 meaning is a bit too vague. You have to put the background, education, personality, and the culture of the individual into consideration. Gestures are often misunderstood and not the clearest form of communication. For example… …I will comment that most of us have grown up with 7.7 being told that strong eye contact (without looking psychotic) is good … However, I agree that you notice if someone is not used to it and seems intimidated. At this point it is a good to look away periodically. Interview on Wednesday, hope it goes well 0.68 9
  • 10. Group Profiling … … Relevant Noise P1 Clustering – based Group P2 Profiles Demographic – based Group Profiles Adult Female 10 USA UK
  • 11. Exploration experiment Purpose is to answer the following: Q1: Can we generate useful group profiles to aid training professionals in identifying learning needs? Q2: Can we derive learning domain concepts to augment learner models? 11
  • 12. Dataset used Data Property Value Number of Job Interview-related YouTube Videos 17 Number of Comments Retrieved 1465 Number of Remaining Comments after Noise Filtration 471 (32%) Number of Unique Comment Authors 393 Comment to Author Ratio 1.20 12
  • 13. Sample Output Clustering–based Group Profiles Third largest group – Size: 36 Authors, 9% of population 13
  • 14. Sample Output Demographic–based Group Profiles Location: GB – Age: From 20 To 40 years Frequent Job Interview_good, eye_contact, Interview eyes, interviewer, hope, helpful Concepts Location: US – Age: From 20 To 40 years Frequent Job Good_Interview, people, company, interviewer, Interview time, girl, experience, answer, money, Concepts questions, nervous, education, fingers, hands Location: Asia– Age: From 20 To 40 years Frequent Job questions, answers, candidate, Interview interview_guide, money, pay, job_guide, watch Concepts 14
  • 15. Lessons Learned • On noise filtration – Choice of threshold for noise filtration? – What is “inappropriate” content? – Can “promotional” content be detected? • On potential of group profiles to aid training professionals and learner model augmentation – Authentic comments were liked – Would be useful to know more about the viewpoints within a group 15
  • 16. Future work • Increase use of semantics (e.g. For viewpoints extraction) • Improve quality of group profiling (e.g. By understanding the impact of clusters sorted by age) • How to get more accurate demographic data (e.g. „Place‟ from YouTube was not reliable) 16
  • 17. Deriving Group Profiles from Social Media to Facilitate the Design of Simulated Environments for Learning http://www.imreal-project.eu/ Ahmad Ammari, Lydia Lau, Vania Dimitrova The University of Leeds, UK 17

Editor's Notes

  1. (2) explain the background and provide the context to understand why we tackled the problem in the way we did.(3) Details of the work for this paper
  2. ImREAL stands for (1) with ‘interpersonal communications’ as the learning domain.(2) Our stakeholders are adult learners, trainers, and developers of the simulated learning environments.Two main problems: (i) what learners learned in the simulated environment could be disconnected from the real world; (ii) simulator developer has limited resources to cater for a wide range of learning experiences.Adult learners learn particular well through exchanging experiences with others...hence ImREAL’s solution adopts a three prong approach:(4) (5) Pedagogy (SRL)(6) Technology (making use of social media as the rich source of experiences)(7) A socio-technical approach to narrow the gap between simulator and real world experiences
  3. In Leeds, we are exciting by the potential of Digital traces in social spaces as additional sources of experience. We need to work out a pipeline from getting raw content from social spaces to providing useful experiences for learning.(1) (2) needing sensors to collect content… (currently guided by users) (2).(3) We acknowledge the noisiness of these spaces, hence noise filtration (guided by semantics)(4) We also use ontologies to augment or enrich the content with semantics (for further processing – e.g. query)A range of intelligent services are then built on these.. (5, 6, 7)All the components require some level of human and machine working together to help each other smarter – synergy.
  4. First objectiveHow to mine the digital traces in social spaces to derive profiles of user groups?(mainly deal with comments)
  5. The top 2 comments – high scores due to the presence of body language and emotions concepts.The bottom comment is clearly no use.(our experiments showed a threshold of 4 is enough)
  6. (0) link relevant comments to individuals (YouTube API for user profiles)Cluster these comments using text-based similarity (to show awareness of domain concepts)Using demographic data to profile groups so we can spot trends (e.g. What are the common concepts amongst 40-50 female in US/UK when discussing job interviews)
  7. Q2 to solve classic ‘cold start’ problem for learner modelling
  8. Example Learning Need could be identified: Applicants in this group need to learn how to well answer interviewer questions related to little or no previous job experience
  9. GB – no money being mentioned!
  10. (0) we have developed a pipeline which seemed to work, however(1) e.g. Swear word may give emotion..is that inappropriate?
  11. (3) May use a range of sources to get more accurate ‘location’ data.