SlideShare a Scribd company logo
July 18, 2013 www.yourcompany.com
Everyday Hero
#HelpMarketing
Nuovo Modello di Business
la banca utile, l’utile della banca
July 18, 2013 www.yourcompany.com
Everyday Hero
✔ Helping You Help & Be Useful To Succeed in Business & Life |
Digital Strategy R&D | Public Speaker | Coach | Author
Rachele Zinzocchi
lo scenario
July 18, 2013 www.yourcompany.com
Everyday Hero
July 18, 2013 www.yourcompany.com
Everyday Hero
socialbakers, top #sociallydevoted
Facebook, Finance Worldwide Facebook, Brands Italy
July 18, 2013 www.yourcompany.com
Everyday Hero
Twitter, Finance Worldwide Twitter, Brands Italy
socialbakers, top #sociallydevoted
July 18, 2013 www.yourcompany.com
Everyday Hero
blogmeter, i top
Settembre 2016
July 18, 2013 www.yourcompany.com
Everyday Hero
c’è da fidarsi?…
July 18, 2013 www.yourcompany.com
Everyday Hero
abi & kpmg: banche social (o no?)
Ottobre 2016
July 18, 2013 www.yourcompany.com
Everyday Hero
abi & kpmg: banche social (o no?)
Ottobre 2016
July 18, 2013 www.yourcompany.com
Everyday Hero
non basta «esserci» (su social)
Conta come ci sei!
July 18, 2013 www.yourcompany.com
Everyday Hero
«c’è da fidarsi?» (si chiede la gente…)
July 18, 2013 www.yourcompany.com
Everyday Hero
«Banche? mi fido più dei ladri»
Eurispes 2016
July 18, 2013 www.yourcompany.com
Everyday Hero
social: «Lo stai facendo bene»?
Li stai usando bene?
July 18, 2013 www.yourcompany.com
Everyday Hero
non «cosa, dove,
quando, quanto»,
ma perchè e come
July 18, 2013 www.yourcompany.com
Everyday Hero
dalla cuffia al computer
Operatori «sbattuti»…
July 18, 2013 www.yourcompany.com
Everyday Hero
senza formazione!
July 18, 2013 www.yourcompany.com
Everyday Hero
con l’ansia «da prestazione»
July 18, 2013 www.yourcompany.com
Everyday Hero
Rachele
corsa all’ultimo tool, software
July 18, 2013 www.yourcompany.com
Everyday Hero
Rachele
… al «primo posto in classifica»
July 18, 2013 www.yourcompany.com
Everyday Hero
così son dolori!
July 18, 2013 www.yourcompany.com
Everyday Hero
il caso bank of america
i social?
un martello
internet, rete, digitale:
«solo» uno strumento
Non buono o cattivo in sé, ma in base a come li si usa
July 18, 2013 www.yourcompany.com
Everyday Hero
… Uso spesso pessimo
troll, web violence
e allora
chiediamoci…
July 18, 2013 www.yourcompany.com
Everyday Hero
i mercati sono ancora
conversazioni?
July 18, 2013 www.yourcompany.com
Everyday Hero
le banche - le «banche social» -
sono ancora «conversazioni»?
Un dialogo…
July 18, 2013 www.yourcompany.com
Everyday Hero
… che faccia davvero business?
(Anche grazie a un saggio uso della Rete…)
July 18, 2013 www.yourcompany.com
Everyday Hero
i mercati possono essere
ancora, «conversazioni»…
E così le «banche social»:
luogo di dialogo per il business
July 18, 2013 www.yourcompany.com
Everyday Hero
E così le «banche social»
Luogo di dialogo, scambio, condivisione
per il business
July 18, 2013 www.yourcompany.com
Everyday Hero
chiacchiera vana
Non però come
July 18, 2013 www.yourcompany.com
Everyday Hero
la «parola-utile-per-te»
… Ma se dicono, condividono
July 18, 2013 www.yourcompany.com
Everyday Hero
la «parola-utile-che-salva»
July 18, 2013 www.yourcompany.com
Everyday Hero
in quanto ama…
July 18, 2013 www.yourcompany.com
Everyday Hero
… E aiuta!
July 18, 2013 www.yourcompany.com
Everyday Hero
dialogo, colloquio
autentico
Come
July 18, 2013 www.yourcompany.com
Everyday Hero
condivisione di
esperienze utili-per-te
la mia vision
July 18, 2013 www.yourcompany.com
Everyday Hero
vuoi vendere?
aiuta!
sell? help!
July 18, 2013 www.yourcompany.com
Everyday Hero
#sellhelp!
July 18, 2013 www.yourcompany.com
Everyday Hero
#socialmediaroi
è responsabilità
July 18, 2013 www.yourcompany.com
Everyday Hero
cuore!
è un fatto di
July 18, 2013 www.yourcompany.com
Everyday Hero
il cuore
tutto te stesso
Quanto e quanto a lungo tu sia
responsabile, quanto tu metta in gioco
July 18, 2013 www.yourcompany.com
Everyday Hero
per aiutare
Soddisfare in tutto il cliente-amico
July 18, 2013 www.yourcompany.com
Everyday Hero
sono utile
dunque vendo
#SellHelp #SocialCare
July 18, 2013 www.yourcompany.com
Everyday Hero
far bene i soldi
far soldi bene
Fare i soldi facendo del bene
July 18, 2013 www.yourcompany.com
Everyday Hero
fare l’utile
con l’utilità
Fare del bene facendo i soldi
new business model
July 18, 2013 www.yourcompany.com
Everyday Hero
new marketing era
help-marketing
Marketing dell’Aiuto
il kpi
July 18, 2013 www.yourcompany.com
Everyday Hero
social selling
social engagement
helping
le 3 keywords
July 18, 2013 www.yourcompany.com
Everyday Hero
#1 customer experience
memorabile
July 18, 2013 www.yourcompany.com
Everyday Hero
#2 passaparola
word of mouth marketing
July 18, 2013 www.yourcompany.com
Everyday Hero
#3 social crm
impeccabile
#helpmarketing
July 18, 2013 www.yourcompany.com
Everyday Hero
aiutare è
il nuovo marketing
July 18, 2013 www.yourcompany.com
Everyday Hero
July 18, 2013 www.yourcompany.com
Everyday Hero
July 18, 2013 www.yourcompany.com
Everyday HeroIl Nuovo Marketing è Relazione con la Rete
fammi innamorare
sarò tuo cliente!
July 18, 2013 www.yourcompany.com
Everyday Hero
mi fido, ti compro
ti faccio comprare
A vendere di più è l’azienda più Responsabile
#SocialCare, #sellhelp
#Helpmarketing, #CX
July 18, 2013 www.yourcompany.com
Everyday Hero
social engagement
abbraccio, ingaggio,
fidanzamento
#SocialCare a 360 gradi: da sogno…
July 18, 2013 www.yourcompany.com
Everyday Hero
#helpmarketing
customer experience
memorabile
Per tutti e ciascuno: ogni cliente è un amico unico
in sintesi…
July 18, 2013 www.yourcompany.com
Everyday Hero
aiuta vendendo
vendi aiutando
July 18, 2013 www.yourcompany.com
Everyday Hero
sii responsabile
#socialcare #sellhelp
July 18, 2013 www.yourcompany.com
Everyday Hero
#heartmarketing
#helpmarketing
July 18, 2013 www.yourcompany.com
Everyday Hero
allo sportello bancario più vintage
July 18, 2013 www.yourcompany.com
Everyday Hero
o coi chatbots più innovativi…
Purché tu ci metta…
July 18, 2013 www.yourcompany.com
Everyday Hero
il cuore e tutto te stesso
Così assicurerai una…
July 18, 2013 www.yourcompany.com
Everyday Hero
#CustomerExperience Revolution
Customer experience
da sogno
July 18, 2013 www.yourcompany.com
Everyday Hero
new business model
roi!
July 18, 2013 www.yourcompany.com
Everyday Hero
July 18, 2013 www.yourcompany.com
Everyday Hero
July 18, 2013 www.yourcompany.com
Everyday Hero
✔ Helping You Help & Be Useful To Succeed in Business & Life |
Digital Strategy R&D | Public Speaker | Coach | Author
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La Banca Utile, l’Utile della Banca»: Help-Marketing, Nuovo Modello di Business

  • 1. July 18, 2013 www.yourcompany.com Everyday Hero #HelpMarketing Nuovo Modello di Business la banca utile, l’utile della banca
  • 2. July 18, 2013 www.yourcompany.com Everyday Hero ✔ Helping You Help & Be Useful To Succeed in Business & Life | Digital Strategy R&D | Public Speaker | Coach | Author Rachele Zinzocchi
  • 4. July 18, 2013 www.yourcompany.com Everyday Hero
  • 5. July 18, 2013 www.yourcompany.com Everyday Hero socialbakers, top #sociallydevoted Facebook, Finance Worldwide Facebook, Brands Italy
  • 6. July 18, 2013 www.yourcompany.com Everyday Hero Twitter, Finance Worldwide Twitter, Brands Italy socialbakers, top #sociallydevoted
  • 7. July 18, 2013 www.yourcompany.com Everyday Hero blogmeter, i top Settembre 2016
  • 8. July 18, 2013 www.yourcompany.com Everyday Hero c’è da fidarsi?…
  • 9. July 18, 2013 www.yourcompany.com Everyday Hero abi & kpmg: banche social (o no?) Ottobre 2016
  • 10. July 18, 2013 www.yourcompany.com Everyday Hero abi & kpmg: banche social (o no?) Ottobre 2016
  • 11. July 18, 2013 www.yourcompany.com Everyday Hero non basta «esserci» (su social) Conta come ci sei!
  • 12. July 18, 2013 www.yourcompany.com Everyday Hero «c’è da fidarsi?» (si chiede la gente…)
  • 13. July 18, 2013 www.yourcompany.com Everyday Hero «Banche? mi fido più dei ladri» Eurispes 2016
  • 14. July 18, 2013 www.yourcompany.com Everyday Hero social: «Lo stai facendo bene»? Li stai usando bene?
  • 15. July 18, 2013 www.yourcompany.com Everyday Hero
  • 16. non «cosa, dove, quando, quanto», ma perchè e come
  • 17. July 18, 2013 www.yourcompany.com Everyday Hero dalla cuffia al computer Operatori «sbattuti»…
  • 18. July 18, 2013 www.yourcompany.com Everyday Hero senza formazione!
  • 19. July 18, 2013 www.yourcompany.com Everyday Hero con l’ansia «da prestazione»
  • 20. July 18, 2013 www.yourcompany.com Everyday Hero Rachele corsa all’ultimo tool, software
  • 21. July 18, 2013 www.yourcompany.com Everyday Hero Rachele … al «primo posto in classifica»
  • 22. July 18, 2013 www.yourcompany.com Everyday Hero così son dolori!
  • 23. July 18, 2013 www.yourcompany.com Everyday Hero il caso bank of america
  • 25. internet, rete, digitale: «solo» uno strumento Non buono o cattivo in sé, ma in base a come li si usa
  • 26. July 18, 2013 www.yourcompany.com Everyday Hero … Uso spesso pessimo troll, web violence
  • 28. July 18, 2013 www.yourcompany.com Everyday Hero i mercati sono ancora conversazioni?
  • 29. July 18, 2013 www.yourcompany.com Everyday Hero le banche - le «banche social» - sono ancora «conversazioni»? Un dialogo…
  • 30. July 18, 2013 www.yourcompany.com Everyday Hero … che faccia davvero business? (Anche grazie a un saggio uso della Rete…)
  • 31. July 18, 2013 www.yourcompany.com Everyday Hero i mercati possono essere ancora, «conversazioni»… E così le «banche social»: luogo di dialogo per il business
  • 32. July 18, 2013 www.yourcompany.com Everyday Hero E così le «banche social» Luogo di dialogo, scambio, condivisione per il business
  • 33. July 18, 2013 www.yourcompany.com Everyday Hero chiacchiera vana Non però come
  • 34. July 18, 2013 www.yourcompany.com Everyday Hero la «parola-utile-per-te» … Ma se dicono, condividono
  • 35. July 18, 2013 www.yourcompany.com Everyday Hero la «parola-utile-che-salva»
  • 36. July 18, 2013 www.yourcompany.com Everyday Hero in quanto ama…
  • 37. July 18, 2013 www.yourcompany.com Everyday Hero … E aiuta!
  • 38. July 18, 2013 www.yourcompany.com Everyday Hero dialogo, colloquio autentico Come
  • 39. July 18, 2013 www.yourcompany.com Everyday Hero condivisione di esperienze utili-per-te
  • 41. July 18, 2013 www.yourcompany.com Everyday Hero vuoi vendere? aiuta! sell? help!
  • 42. July 18, 2013 www.yourcompany.com Everyday Hero #sellhelp!
  • 43. July 18, 2013 www.yourcompany.com Everyday Hero #socialmediaroi è responsabilità
  • 44. July 18, 2013 www.yourcompany.com Everyday Hero cuore! è un fatto di
  • 45. July 18, 2013 www.yourcompany.com Everyday Hero il cuore tutto te stesso Quanto e quanto a lungo tu sia responsabile, quanto tu metta in gioco
  • 46. July 18, 2013 www.yourcompany.com Everyday Hero per aiutare Soddisfare in tutto il cliente-amico
  • 47. July 18, 2013 www.yourcompany.com Everyday Hero sono utile dunque vendo #SellHelp #SocialCare
  • 48. July 18, 2013 www.yourcompany.com Everyday Hero far bene i soldi far soldi bene Fare i soldi facendo del bene
  • 49. July 18, 2013 www.yourcompany.com Everyday Hero fare l’utile con l’utilità Fare del bene facendo i soldi
  • 51. July 18, 2013 www.yourcompany.com Everyday Hero new marketing era help-marketing Marketing dell’Aiuto
  • 53. July 18, 2013 www.yourcompany.com Everyday Hero social selling social engagement helping
  • 55. July 18, 2013 www.yourcompany.com Everyday Hero #1 customer experience memorabile
  • 56. July 18, 2013 www.yourcompany.com Everyday Hero #2 passaparola word of mouth marketing
  • 57. July 18, 2013 www.yourcompany.com Everyday Hero #3 social crm impeccabile
  • 59. July 18, 2013 www.yourcompany.com Everyday Hero aiutare è il nuovo marketing
  • 60. July 18, 2013 www.yourcompany.com Everyday Hero
  • 61. July 18, 2013 www.yourcompany.com Everyday Hero
  • 62. July 18, 2013 www.yourcompany.com Everyday HeroIl Nuovo Marketing è Relazione con la Rete fammi innamorare sarò tuo cliente!
  • 63. July 18, 2013 www.yourcompany.com Everyday Hero mi fido, ti compro ti faccio comprare A vendere di più è l’azienda più Responsabile
  • 65. July 18, 2013 www.yourcompany.com Everyday Hero social engagement abbraccio, ingaggio, fidanzamento #SocialCare a 360 gradi: da sogno…
  • 66. July 18, 2013 www.yourcompany.com Everyday Hero #helpmarketing customer experience memorabile Per tutti e ciascuno: ogni cliente è un amico unico
  • 68. July 18, 2013 www.yourcompany.com Everyday Hero aiuta vendendo vendi aiutando
  • 69. July 18, 2013 www.yourcompany.com Everyday Hero sii responsabile #socialcare #sellhelp
  • 70. July 18, 2013 www.yourcompany.com Everyday Hero #heartmarketing #helpmarketing
  • 71. July 18, 2013 www.yourcompany.com Everyday Hero allo sportello bancario più vintage
  • 72. July 18, 2013 www.yourcompany.com Everyday Hero o coi chatbots più innovativi… Purché tu ci metta…
  • 73. July 18, 2013 www.yourcompany.com Everyday Hero il cuore e tutto te stesso Così assicurerai una…
  • 74. July 18, 2013 www.yourcompany.com Everyday Hero #CustomerExperience Revolution Customer experience da sogno
  • 75. July 18, 2013 www.yourcompany.com Everyday Hero new business model roi!
  • 76. July 18, 2013 www.yourcompany.com Everyday Hero
  • 77. July 18, 2013 www.yourcompany.com Everyday Hero
  • 78. July 18, 2013 www.yourcompany.com Everyday Hero ✔ Helping You Help & Be Useful To Succeed in Business & Life | Digital Strategy R&D | Public Speaker | Coach | Author Rachele Zinzocchi