This document discusses application resiliency planning and data center operations. It notes that application resiliency used to be simpler when enterprises had single architectures, but it is now more complex with applications distributed across multiple locations including colocation, edge sites, and the cloud. It also discusses common causes of outages including power, network issues, and facility problems. Finally, it recommends taking a comprehensive approach to data center facility management including automation, operations, quality management, availability, capacity planning, and governance.

1. NK Singh
Senior Director, Business Development - Greater India
Delivering Business Value
through
Better Aligning Facility & IT

2. Business Value
Fast & Flexible Reliable Sustainable Efficient
Investment
Protection & ROI

3. Data Center Layers
Building Layer
Network Layer
Server/Storage Layer
OS Layer
Middleware Layer
Application Layer
Security
Policies,
Process
&
Procedures
Design
Implementation

4. Application Resiliency planning used to be Simple
Enterprise - Single Architecture
- Simple Design
- Direct Ownership
- Clear Authority
- Managed User QoS
Application Data
Data
Center
Network

5. Enterprise
Application Data
Data
Center
Network
Colo/Edge
Cloud
Application expansion
into Colocation and Edge
locations or & Application
functionality migrating to
and written for Cloud…
Application Resiliency planning used to be Simple

6. Enterprise
Application
Data
Data
Center
Network
Colo/Edge
Cloud
 Multiple Architecture
 Complex Design
 Indirect Ownership
 Delegated Authority
 Tracked User QoS
Application Resiliency planning used to be Simple

7. Outages Make the
Headline News
and have REAL
costs and
sometimes
generate
lawsuits…

8. 8
Outages are Common & Rampant
• Cloud/internet giants not immune to failure….
• Professional service providers account for most reported outages
• Finance and airlines disproportionately disrupted by IT failures…
Source: Various online news sources, Uptime Institute Research, January 2019
Cooling/mechanical
1%
Other/external
1% Fire suppression
2% Security
4%
Fire
5%
Unknown/not
disclosed
7%
Power
24%
Network
27%
IT system
29%
• Network and IT now outstrip power
as the primary cause of publicly
recorded outages
• Facilities causes, together, still
account for the most reported
outages (32%)
• Fire and fire suppression problems
account for 7% of outages

9. Key Success Factor
• Number
• Qualification
• Experience
• Skills
• Project Process
• Plan
• Milestones
• Deliverables
• Operational Process
• SOP
• EOP
• MOP
• KPI
• SLA
• Competency
• Experience
• References
• Financial Strength
• Technology
• Efficiency
• Reliability
• Scalability
• Serviceability
Standard & Best Practices

10. Start with End in Mind

11. DC Facility Management - A Comprehensive Approach
AUTOMATION
People &
Organization
Methods
Processes &
Procedures
Systems &
Tools
Culture
DCIM/BMS
Fire
Whitespace
Power
Cooling
Premises
Comms
Security
Data Centre
Operations
•24/7 Monitoring & Alarm Handling
•Vendor Management
•Change Management
•Incident Management & Resolution
•PM Management
Joint Quality
&
Culture
•Documented Quality Management
System
•Quality Audits
•Quality Improvement Initiatives
Technology
Strategy
• Customer ownership Strategy
•Advisory & Worskhops
Data Centre
Optimisation
•Energy & infrastructure Audits
•Industry ratings
•Optimization Planning
•Tariffs, load profile, power factor and
harmonics management
Data Centre
Availability
Data Centre
Capacity
•Regular IST Programs
•Problem Management (RCA)
•DR and Risk Management
•Utilization monitoring & planning
•Forecast management
• Refresh & upgrade planning
•Floor space planning
Governance
•Reviews
•KPI Management
•Reporting
•Escalation Management
•Roles & Responsibilities

12. Comprehensive Operation & Management Program
 Uptime
 Critical Systems
 Essential Systems
 Support Systems
 Performance
 Maintenance
 Staffing
 Security
 Emergency Preparedness
 Emergency Response
 Safety
 Quality
 Procedure
 Quality Control
 Quality Improvement
 Training
 Process Improvement
 Reporting
 Operational
 Notification
 Financial
KPI’s

13. Hybrid IT
Resiliency Area Resiliency Element
Effectiveness
Resiliency
Points
Available
Resiliency
Points
Earned
Corporate Policies and Priorities 0.7
Organizational Culture and Empowerment 1
Organization, Control and Management Organizational Structure and Accountability 1 20 18.5
Business and Technology Requirements Alignment 1
Resiliency Risk Management program 1
Architectural Documentation 0.72
Performance targets identified and tracked 0.88
Applications and Data Architecture Critical path items required to deliver SLA 1 10 8.8
Fail safe mechanisms (circuit breakers, load balancer) 1
Resiliency testing regimen 0.83
Service Resilience and Fault Tolerance 0.94
Computational resources and services 1
Services Platforms Storage resources and data services 1 20 18.9
Communications resources and services 0.8
Load balancing and failover capabilities 1
Geographically Diverse Physical paths 0.5
Recovery Path 0.2
QoS Compliant during failover 0.83 35 21.9
Automatic Switching between Sites 1
Auto recovery from failure mode 1
Electrical system design redundancy 1
Mechanical systems design redundancy 0.9 15 14.5
Critical Distribution 0.9
Computer room cooling 1
Operational Maturity 1
Total Element Effectiveness Score : 100 82
Network
Data Center
Efficient IT
Orientation call
• Coordinate tasks and schedule; review
requirements and expectations for on-
site visits
On-site review
• At each data center, consultants review
existing information and tools in use for
validation against the EIT criteria
• Leadership interview focused on
specific EIT criteria and debrief of initial
key findings from the data center visits
• Post-site-visit teleconference
Deliverables
• Overview: score and key findings
noting significant accomplishments and
areas for improvement
• Detailed findings identify positive site
practices and areas that do not meet
EIT protocol
• Actionable recommendations on how to
improve IT efficiency
• Award letter, electronic stamp, and
physical plaque

14. Recommended Next Steps…
• Enhance the competency of the Team with Training & accreditation
courses
• For Data Center in Conceptual Phase
› Go through Three stage Certification Process
› Take Supplementary Services wherever necessary
• For Existing Data Centers:
› Data Center Risk Assessment
› Tier Gap Analysis
› Based on the Outcome of Tier Gap Analysis or DRA, decide on next steps
whether:
▪ Retrofits
▪ Go for three stage certification
▪ Or Management & Operations Stamp Approval
• Use Supplementary or Advisory Services wherever required
• Please Leverage Top Ten Consideration while Preparation of Design -
Build RFP of Data Center

15. Thank You!!!! nksingh@uptimeinstitute.com
Mobile: +91-9686926201