1. Kumar Shanu
Mobile: +91 8879993342
E-Mail: kumar_shanu01@yahoo.com
Seeking a challenging and rewarding opportunity with an organization of repute which recognizes
and utilizes my true potential while nurturing my analytical and managerial skills in line with the
organizational objective
SUMMARY
 Highly competent Professional offering an experience of over 3 year in the Banking sectors. Excellent
communication skills summed up with splendid knowledge in the areas of CASA, Liabilities, Assets,
Portfolio Management, and Client Relationship Management, Investment Analysis, phone banking and
Financial Management
 Managing a Book Size of 800 Cr AUM with customer Base of 1000 Customer
 MBA in Banking and Finance, Manipal University.
 Currently Associated with ICICI BANK Ltd, (Powai) as Customer Service Manager.
 Exposure in Interacting HNI Customers.
 Endowed with a passion for winning as evinced through excellence in academic & extracurricular areas.
 An effective communicator with strong analytical / logical skills and ability to relate to people at any
level of business and management.
 A quick learner with the ability to work under pressure and meet deadlines.
KNOWLEDGE PURVIEW
Banking Operations:
 Managing banking operations inclusive of implementing short/ long term plans: managing teams with
focus on excelling business and service delivery metrics
 Following the process/ procedure of the bank and ensuring compliance and regulations
 Operations include-Account Opening and maintenance, Transactions processing, Escalations handling
Client Relationship Mangement:
 Managing customer service operations for rendering and achieving quality services. Overseeing the
resolution of customer complaints on performance bottlenecks. Providing value added customer
services by attending customer queries and issues.
 Managing customer centric operations,forwarding customer instructions to concerned department and
ensuring customer satisfaction by achieving delivery and service quality norms with minimum TAT
 Interfacing with the clients for understanding their requirements and cultivating relations with them for
customer retention and securing repeat business.
CAREER CONTOUR
May 13- till date with ICICI BANK, (Powai) as Client Service Manager-Wealth Management
Highlights:
 Managing a Book Size of 800 Cr AUM
 Managing a Customer Base of 1000 Customers.
 Handling of Branch Banking Operations – Including Customer Service, Cost and Profitability,
Man management, Audit and compliance ,Capability Building, Customer Service & Escalations
 Deals with various products i.e., F.D/Debt, Forex, Credit /Business loans, Equity/Debt-M.F,
Alternate assets (PMS, P.E, Real estate etc.), Demat.
 To build the Wealth business by acquiring new relationships and nurturing existing relationships for
achievement of long term business objectives and client servicing
 Increase liabilities, size of relationship via balances in accounts of existing customers
 Responsible for flawless Customer Service, Controlling Complaints/Escalations to Senior Management
and other Regulatory Authorities.
 Inform customers of new products or product enhancements to further expand the banking
relationship.
 Deepen the relationship by Cross selling existing bank products to customers.

2. ACHIEVEMENTS
 Awarded TOP CSM for FY15-16- Zonal
 Winner of FOREXECUTE Contest, -Zonal Contest
 Winner Of Paanch Ka Dum Contest- Zonal Contest
 Awarded for Basics@workplace-PAN India
 Winner of Power Breakfast with ZH-Zonal Contest
 Winner of Make it Mumbai -Zonal Contest
 Winner of Wealth Insignia- PAN India Contest
SCHOLASTICS
2015 : MBA in Banking and Finance, Manipal University
2013 : Diploma in Banking, ICICI Bank Manipal Academy, Manipal University
2011 : B.E. (Information Technology) , G.H Raisoni College of Engineering, Nagpur
2006 : 12th
, D.A.V Public School, Ranchi
2004 : 10th
, D.A.V Public School , Ranchi
INTERNSHIP
 Internship in TAYO ROLLS (A TATA Enterprise) – As a developer for .Net and database for
Employee Management System
ACADEMICS PROJECTS
 Development of an application that can detect and extract text from image file.- Platform- C#
Database- Microsoft SQL server 2005 Compiler: Visual Studio 2008
 Development of an application that can recognize and extract numbers from image using
neural network.- Tool: MATLAB
CERTIFIFCATION
 Diploma in “Soft Skills and Personal Development” from KKSU, Ramtek.
 Diploma in Banking, ICICI Bank Manipal Academy, Manipal University
 National Institute of Securities Market (NISM) - Mutual Fund certification.
 National Securities of Depositories Limited (NSDL) – Depositories operations certification.
 Insurance Regulatory and Development Authority(IRDA)- Insurance advisory
IT FORTE
 FINACLE 10.0X and 7.0
 Finnacle CRM
 MS-Office Suite.
 DPSECURE
PERSONAL DOSSIER
Date of Birth : 09th
Jan,1989.
Address : A-11, East Wing, Gagan Vihar Society, J B Nagar, Andheri East, Mumbai 400059
Languages known : English, Hindi.
Hobbies : Cooking, Traveling, listening music,
Sports : Cricket, Basket Ball and Badminton