Kroeger.lin

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The document discusses collaboration and effective communication. It provides: 1) A 3-step process for more collaborative communication: engage, increase information sharing to identify agreements and disagreements, and problem solve to establish commitment. 2) Reasons for collaboration like producing innovative ideas and benefiting from diverse perspectives. 3) Prerequisites for effective collaboration like trust, focus on results not ego, valuing others' perspectives, and strong listening and clarification skills. 4) A technique called "5 Whys" to probe issues more deeply by continually asking "Why?". This increases the amount of available information and perspectives.

Technology Business

3 Steps & 5 Whys
The Collaboration Challenge

Lin Kroeger CMC
PWD Consulting, Inc.
ajlink@earthlink.net www.pwdconsulting.com
917‐324‐6441

Topics
• Why collaborate?

• 3 Steps to more collaborative and effective communication

• 5 Whys, a technique to increase information

© Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 2

Are more minds better than one?
WHY COLLABORATE?

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 3

Why Collaborate?

• Collaboration produces innovative ideas – owned by more
creators ‐‐ based on quality thinking and conversation.

• Every individual has at least one
missing piece.

• Groups broaden breadth and depth of pictures and
possibilities.

© Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 4

Priorities
Values
Skills
PREREQUISITES TO EFFECTIVE COLLABORATION

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 5

Priorities

• Trust

• Focus on results, not ego

– What are we creating?

– Why are we creating it?

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 6

Values

• Do you value the perspectives of other people?

• Do you want to create the best outcome more than you
want to see your idea move forward?

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 7

Skills

• Are you able to listen
carefully and clarify what
It sounds to me as if you you think you heard?
consider the higher priority
to be ….
• Are you able to probe
Help me understand that. statements sufficiently
How does that work?
What might that cost?
to fully understand
Who might have that someone else’s
skillset? perspective?

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 8

Key: Who Contributes First?
3 STEPS TO COLLABORATIVE COMMUNICATION

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 9

3 Steps – A Communication Process

Step One: Step Two: Step Three:

Increase
Engage; Confirm amount of Problem Solve;
willingness to available Establish
engage information; commitment
Confirm
Goal: Identify
Goal: Agree to areas of Goal: Agree to
have a dialogue agreement and next step(s)
disagreement

Step One:
Engage; Confirm willingness to engage

• Engage
– Is this a good time?
– WIIFY?

• Agree on purpose/outcome

• Agree to talk

Step Two:
Increase amount of available information; Confirm

• Explore and Clarify

• Identify points of agreement

• Share points of disagreement, tying to other person’s
points
– You are concerned about the costs, whereas I respect your concern , I
also think that…
– You seem to value the impact on the community. I value that impact,
too, and…
– You are focused on validity issues, and they are significant and will get
our attention. I think we need to asses the project form a different
perspective…

Step Three:
Problem Solve; Establish commitment

• Resolve Issues
– Swiss Cheese, Get more data, Involve someone else, Use techniques of
Creative Problem Solving as appropriate

• Reach agreement to move forward

• Do we agree that…

• We will do …

Tip: Ask other person to confirm the next steps

Problem Solve:
Increase the amount of available information –
and perspective
5 WHYS TO PROBE EFFECTIVELY

Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 14

Why?

Why?

Why?

Why?

Why?

© Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 15

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Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/ DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen! Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell. Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten. Diese Themen werden behandelt - Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten - Wie funktionieren CCB- und CCX-Lizenzen wirklich? - Verstehen des DLAU-Tools und wie man es am besten nutzt - Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw. - Praxisbeispiele und Best Practices zum sofortigen Umsetzen

HCL Notes and Domino License Cost Reduction in the World of DLAU

panagenda

Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/ The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this! We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model. Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward. These topics will be covered - Reducing license cost by finding and fixing misconfigurations and superfluous accounts - How do CCB and CCX licenses really work? - Understanding the DLAU tool and how to best utilize it - Tips for common problem areas, like team mailboxes, functional/test users, etc - Practical examples and best practices to implement right away

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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

HCL Notes and Domino License Cost Reduction in the World of DLAU

WeTestAthens: Postman's AI & Automation Techniques

GraphRAG for Life Science to increase LLM accuracy

Kroeger.lin

1. 3 Steps & 5 Whys The Collaboration Challenge Lin Kroeger CMC PWD Consulting, Inc. ajlink@earthlink.net www.pwdconsulting.com 917‐324‐6441

2. Topics • Why collaborate? • 3 Steps to more collaborative and effective communication • 5 Whys, a technique to increase information © Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 2

4. Why Collaborate? • Collaboration produces innovative ideas – owned by more creators ‐‐ based on quality thinking and conversation. • Every individual has at least one missing piece. • Groups broaden breadth and depth of pictures and possibilities. © Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 4

7. Values • Do you value the perspectives of other people? • Do you want to create the best outcome more than you want to see your idea move forward? Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 7

8. Skills • Are you able to listen carefully and clarify what It sounds to me as if you you think you heard? consider the higher priority to be …. • Are you able to probe Help me understand that. statements sufficiently How does that work? What might that cost? to fully understand Who might have that someone else’s skillset? perspective? Copyright 2008‐2009. All rights reserved. PWD Consulting, Inc. www.pwdconsulting.com 8

10. 3 Steps – A Communication Process Step One: Step Two: Step Three: Increase Engage; Confirm amount of Problem Solve; willingness to available Establish engage information; commitment Confirm Goal: Identify Goal: Agree to areas of Goal: Agree to have a dialogue agreement and next step(s) disagreement

11. Step One: Engage; Confirm willingness to engage • Engage – Is this a good time? – WIIFY? • Agree on purpose/outcome • Agree to talk

12. Step Two: Increase amount of available information; Confirm • Explore and Clarify • Identify points of agreement • Share points of disagreement, tying to other person’s points – You are concerned about the costs, whereas I respect your concern , I also think that… – You seem to value the impact on the community. I value that impact, too, and… – You are focused on validity issues, and they are significant and will get our attention. I think we need to asses the project form a different perspective…

13. Step Three: Problem Solve; Establish commitment • Resolve Issues – Swiss Cheese, Get more data, Involve someone else, Use techniques of Creative Problem Solving as appropriate • Reach agreement to move forward • Do we agree that… • We will do … Tip: Ask other person to confirm the next steps

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