Kristin Levrie has over 9 years of experience in management and customer service roles at Ferguson Enterprises, including account manager, shipping manager, and receiving associate. She provides a detailed work history at Ferguson Enterprises with responsibilities like supervising employees, resolving customer complaints, and training personnel. Her skills include leadership, communication, Microsoft Office, sales, and problem solving.

1. KRISTIN R LEVRIE
142 VALLEY LAKE LN SPRINGTOWN, TX 76082-7565
(760) 818-5647 kristin.levrie@gmail.com
Summary of Skills
Over9 yearsof experiencein ManagementandCustomerService,Supervised asmanyas15 employees
withFergusonEnterprises,establishedworkandtrainingschedules, andperformance reports.
Work History
FergusonEnterprises,California
Account Manager/Inside Sales June 18, 2012 - Oct 27, 2014
 Conferredwithcustomersbytelephone or inpersontoprovide informationaboutproductsor
services,take orenterorders,cancel accounts,or obtaindetailsof complaints.
 Checkedtoensure thatappropriate changeswere made toresolve customers’problems.
 Keptrecordsof customersinteractionsortransactions,recordeddetailsof inquiries,complaints,
or comments,aswell asactionstaken.
 Resolvedcustomers’service orbillingcomplaintsbyperformingactivitiessuchasexchanging
merchandise,refundingmoney,oradjustingbills.
 Completedorderforms,preparedchange of addressrecords,orissuedservice discontinuance
orders,usingcomputers.
 Demonstratedproducts,explainedproductsfeaturesandbenefits,andsolicitedordersfrom
prospective customers.
 Recommendedproductstocustomers,basedoncustomers’needsandinterest.
 Answeredcustomers’questionsaboutproducts,prices,availability,productuses,andfinance
options.
 Estimatedorquotedprices,creditorcontract terms,warranties,anddeliverydates.
 Consultedwithclientsaftersalestoresolveproblemsandtoprovide ongoingsupport.
FergusonEnterprises,Texas
ShippingManager Oct 1, 2007 – April 27, 2012
 Supervise the activitiesof workersengagedinreceiving,storing,testing,and shippingproducts
or materials.
 Interview,select,andtrainwarehouse andsupervisorypersonnel.
 Plan,develop,orimplementwarehousesafetyandsecurityprogramsandactivities.
 Prepare or directpreparationof correspondence,reports,andoperations,maintenance,and
safetymanuals.
 Reviewfinancial statements,salesoractivityreports,orotherperformance datatomeasure
productivityorgoal achievementorto identifyareasneedingcostreductionorprogram
improvement.
 Directand coordinate activitiesof businesses ordepartmentsconcernedwiththe production,
pricing,sales,ordistributionof products.
 Directadministrativeactivitiesdirectlyrelatedtomakingproductsorprovidingservices.

2. KRISTIN RAE LEVRIE
142 VALLEY LAKE LN SPRINGTOWN, TX 76082-7565
(760) 818-5647 kristin.levrie@gmail.com
 Prepare staff workschedulesandassignspecificduties.
 Monitorsupplierstoensure thattheyefficientlyandeffectivelyprovide neededgoodsor
serviceswithinbudgetarylimits.
 Interpretedandexplainedhumanresourcespolicies,procedures,laws,andstandards.
 Informedjobapplicantsof detailssuchasdutiesandresponsibilities,compensation,benefits,
schedules,workingconditions,orpromotionopportunities.
 Addressedemployee relationsissues, workcomplaints,and otheremployee concerns
 Preparedtrainingbudgetfordepartment.
 Evaluatedinstructorperformance andthe effectivenessof trainingprograms,providing
recommendationsforimprovement.
FergusonEnterprises,Texas
Receiving/PickingAssociate July 07, 2005 - Oct 01, 2007
 Examine shipmentcontentsandcompare withrecordssuchas manifests,invoices,orordersto
verifyaccuracy.
 Recordshipmentdata,suchas weight,charges,space availability,damages,ordiscrepanciesfor
reporting,accounting,orrecordkeepingpurposes.
 Prepare documents,suchasworkorders,billsof lading,orshippingorders,toroute materials.
 Conferor correspondwithestablishmentrepresentativestorectifyproblems,such asdamages,
shortages,ornonconformance tospecifications.
 Pack,seal,label,oraffix postage toprepare materialsforshipping,usinghandtools,power
tools,or postage meter.
 Move freight,stock,orothermaterialstoandfrom storage or productionareas,loadingdocks,
deliveryvehicles,ships,orcontainers,byhandorusingtrucks,tractors, or otherequipment.
 Sort cargo before loadingandunloading.
 Attach identifyingtagstocontainersor markthemwithidentifyinginformation.
 Readwork orders or receive oral instructionstodetermineworkassignmentsormaterial or
equipmentneeds.
 Stack cargo in locationssuchastransit shedsorin holdsof shipsasdirected,usingpalletsor
cargo boards.
Education
Mclennan Community College Waco Texas
2 hours in English
2 hours in Math

3. KRISTIN RAE LEVRIE
142 VALLEY LAKE LN SPRINGTOWN, TX 76082-7565
(760) 818-5647 kristin.levrie@gmail.com
Recognition
Was on the cover of the Company News Letter for going above and beyond in customer service
in February 2010
Training
Ferguson Enterprises Safety Officer, McGregor Tx.
Material Safety Data Sheet (MSDS) July 07, 2005 – July 08, 2005
Trained in how to access MSDSs and interpret them and how to utilize them.
Ferguson Enterprises Operations Manager, Vista Ca.
Sales June 11, 2012 - June 25, 2012
Trained in personal development of skills and techniques related to creating and exploring new
sales opportunities, as well as closing sales for the organization.
PersonalSkills
Capable problem solver, Communication, Leadership, CPR, Microsoft Excel , Microsoft
PowerPoint, Stress management, Personnel management, Microsoft Word, First aid, Resource
management, Logistics, Team Player, Sales, Marketing, Maintain poise under stressful
conditions., Always seeking self-improvement, Office managing, Mission accomplishment
mindset, Personal and equipment management.
References
Maj. Terry Staltic: ProfessionalAcquaintance
559-284-0252
Tony Ocampo: Operations Manager
254-840-3331