Gary Law is seeking a new role where he can broaden his skills and undertake a new challenge. He has over 20 years of experience in customer service roles, including processing sales orders and maintaining audit trails. He is a skilled communicator both on the phone and in person, and has strong computer skills. He is currently studying Principles of Business Administration and volunteers at a community radio station.

1. Confident,hardworking,goodcommunicator,P/cliterate,goodtime management,loyal goodteam
player,getonwell with customers
Hard working,pc literate,reliable,godtime management,goodpcskills,goodtelephone skills
currentlystudyingPrinciplesinBusinessAdministration
Gary John Law
42 Kimmerfield Court
Princes Street
Swindon
SN1 2DL
Mobile: 07411 237660
E-mail: j.law@live.co.uk
Personal Profile
I am a friendly, helpful and loyal individual who is an extremely experienced telesales
person with expertise in order processing and providing audit trails and am also an
accomplished keyboard operator. I have a professional manner and am currently a
presenter at Swindon 105.5 Community Radio. I wish to broaden my skills and
undertake a new challenge. I am partially sighted, registered blind and partially deaf
but I am proud of what I have achieved and am able to carry out any duties.
Key skills
 PC literate including the use of multi-network operations and main frame
systems.
 Can confidently work on my own or equally as part of a team.
 A punctual and motivated individual who is able to work in a busy
environment.
 Experienced in processing sales order requests and maintaining audit trails.
 Good communicator with proven inter personal skills.
 Able to listen effectively to solve problems.
 Strong telesales experience and face to face skills.
 Accomplished keyboard operator (50 w.p.m)
 Very professional telephone manner.
 Ability to multi-task.
 Literate and numerate.
Employment History
Present, Volunteer, Swindon 105.5 Community Radio
 Answering telephone enquiries, dealing with e-mail enquiries, and general
administrative duties.
I had been attending the voluntary training course with TBG to enhance my
employment skills Current
Sept 2011 Sept 2013
BTCV developing my IT skills 2011

2. Confident,hardworking,goodcommunicator,P/cliterate,goodtime management,loyal goodteam
player,getonwell with customers
Hard working,pc literate,reliable,godtime management,goodpcskills,goodtelephone skills
currentlystudyingPrinciplesinBusinessAdministration
Pluss, Temporary part-time Trainee September 2016 – March 2017
 Answering telephone enquiries, dealing with e-mail enquiries and general
administrative duties.(via SWINDON 105.5)
Pentel Stationery Customer Service Advisor, Feb 1987 – 2009
 Received orders from sales representatives and customers.
 Inputting order information using a dedicated database system (Navision)
 Handled customer queries and pricing requests. Directed enquiries to
appropriate departments.
 Resolved customer issues including; stock shortage, pricing issues and
customer complaints.
 Sent out product samples to customers with covering letters.
W H Groves & Family Ltd Customer Service Administrator, Aug 1974 – Dec
1986
 Postal duties sorting; sorting and allocating.
 Received and processed orders.
 Carried out general filing and collation of documents.
 Answered customer queries and typed letters.
 Liaised with field sales representatives.
 Used a manual stock card system to enable stock control.
Further Education
Brixton College, Pitman Office skills and Commercial Studies, Sept 1974 - July 1976
NV2 Level Customer Service, 2007
Achievement Award in Customer, 1992
NCFE Level 2 Certificate in Customer Service Knowledge February, 2013
RSPH Level 2 Award in Health & Safety in the Workplace June, 2014
Highfield HABC Level 2 Award in Emergency First Aid at Work, June 2014
Ofqual BCS Level 1 Award in IT User Skills (ECDL Essentials) ITQ 9QCF), Dec
2013
Ofqul Employability Qualification Entry Level 3, November 2013
NCFE LEVEL 1 Certificate of Employment Skills, June 2014
Currently studying NCFE Level 2 Certificate in Principles of Business Administration.
Hobbies and interests
Likes going on active walks, enjoys swimming, watching sport on TV and in
particular motor racing, football, cricket and tennis.
References
References are available on request