Capgemini provides knowledge management solutions to help organizations manage their intellectual or "human" knowledge to reduce information loss from staff attrition or turnover. Capgemini's knowledge management services optimize customer relationships, human resources, and supplier relationships. The benefits for stakeholders include increased employee productivity and efficiency, improved customer service, and lower supplier costs. Capgemini's approach integrates processes, tools, and customized solutions to assess needs and rapidly validate requirements.

1. KNOWLEDGE
MANAGEMENT
COMPANY: Capgemini
Ridesha Saha
A 25
PRN : 15020441204
Symbiosis Institute of Management Studies

2. THE NEW FACE OF KNOWLEDGE
MANAGEMENT
Controlling and leveraging information assets that are not stored in
documents is proving a challenge for many organizations. Capgemini’s
Knowledge Management solutions help you manage your intellectual or
“human” knowledge to reduce information loss caused by attrition or staff
turnover.
Capgemini’s Knowledge Management solutions enable you to optimize
customer intimacy, human resources and supplier relationships. The benefits
of knowledge management services are many and advantages for their
stakeholders .

4. INTELLECTUAL AND BUSINESS
ASSETS
Advantages for Stakeholders
Employees
Greater productivity and efficiency through
knowledge re-use
Enhanced company culture through increased cross-
company collaboration
Accelerated learning, training and internal
recruitment
Increased ability for organizational change
management

5. Advantages for Stakeholders
Customers
Improved customer service
and support
More customers in existing
markets and new markets
Customer participation in
product development
Customer interactions
Advantages for Stakeholders
Suppliers
Greater integration
A network of experts
Lower purchasing costs
Improved partner/supplier
processes

6. APPROACH TOWARDS KM BY
CAPGEMINI
Approach to knowledge management integrates
innovative processes, tools and solutions. To ensure
cost-effectiveness and rapid adoption, our
customized processes can include:
•Integrated architecture framework
to approach and govern all Enterprise Information
Management initiatives
•Knowledge management roadmap and scorecards
to assess your business and technology needs
•Rapid design and visualization toolkit
to rapidly validate requirements and compress
design time cycles

7. KNOWLEDGE PROCESS
OUTSOURCING

8. principles to KPIs
A proper dashboard contains steps to handle the process.
For example: System Dynamics
It teaches us the importance of recognizing at least two things,
(1) there's a difference between indicators that act like stocks or like flows,
(2) a system's behavior is driven by the stocks, not the flows.
In Supply Chain terms, we're always looking at sales of churn (flow)rates, but
all too often we neglect the actual inventory or installed base levels (stock).
Being able to recognize a KPI as being a stock or flow-indicator helps you to
improve performance effective and efficiently.
INTRODUCING KPI

9. SUSTAINING A COMPETITIVE ADVANTAGE IN
KNOWLEDGE MANAGEMENT
Capgemini has extensive experience using knowledge
management to give our clients in a variety of
industries a sustained competitive advantage.
Public administration client develop and
implement a knowledge management system for
its intranet and extranet networks. As a result, the
organization's knowledge sharing and collaboration
increased considerably.
Deep industry knowledge and strong partnerships
with leading technology vendors provide added
value to clients.

10. RESPONSE FROM PALLAB ROY
DIRECTOR (FORMER) CAPGEMINI CONSULTING

11. THANK YOU