The document discusses knowledge management at the IT services company Mphasis. It provides background on Mphasis, describing how it was founded and later acquired by HP. It then outlines Mphasis' approach to knowledge management, which involves three phases - transition, stabilize, and optimize. During transition, knowledge is captured and documented. In stabilize, delivery is in steady state and meets expectations. Optimize focuses on performance improvement through methods like Six Sigma and business intelligence. The document also describes MIKE, Mphasis' enterprise knowledge portal, and its Virtual Team Model which allows geographically distributed teams to collaborate effectively.

1. KNOWLEDGE
MANAGEMENT AT
MPHASIS
Presented by
Utkarsh Jathar
15020441293
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2. About Mphasis
 Founded in 2000 by Jerry Rao & Jeroen Tas
 Bangalore based IT services company owned
by HP
 Provides Business process outsourcing,
Infrastructure outsourcing, architecture
guidance, application development etc
 Ranked #7th in India and 165th by fortune
500(Source: Wiki)
 Year 2006 – EDS took over Mphasis
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3. Contd..
 Year 2008 – Hewlett-Packard acquired EDS
 HP has around 62% stake in Mphasis
 Mphasis gets around 50% of its revenue from
HP
 Year 2014 – Mphasis changed its brand name
as Mphasis Unleash the Next
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4. Introduction
 Mounting competition has increased focus on
planning and managing growth
 As products and services become radically
complex, focus on competitiveness were
driving to improve efficiency and effectiveness
of operations
 This was integration of people, process and
information
 This was done with linking strategy, domain
and process knowledge with technology and
business intelligence expertise through
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5. KM @ Mphasis
Transition Stabilize Optimize
Process Migration
Business
Intelligence
Six Sigma +
Automation
Process
Transition
Identify
Metrics
Data
Collection
Dashboard
Developmen
t
Performance
Monitor
Improve
Process
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6. Transition
 Knowledge of the process or system is
captured and is documented
 This is stored in the knowledge base created
for the client
 Extension of clients organization, process or
system is implemented at offshore center @
Mphasis and work is transitioned
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7. Stabilize
 Delivery is in steady state
 System / process performs as expected
 SLA (Service level agreement) are met and
outcomes are predictable
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8. Optimize
 Deliver performance improvement
 Best practices like six sigma methodologies,
business intelligence, process automation and
integration are used
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9. MIKE (Mphasis Interactive
Knowledge Exchange)
 MIKE is a enterprise knowledge portal,
designed, developed used internally by
Mphasis and its clients
 Leverage the tacit and explicit knowledge
residing within organization
 Facilitates: capture, publish, reuse information
 Enables users to create their own virtual
project of their interest
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10. VTM(Virtual Team Model)
 MIKE forms basis for virtual team to share
knowledge related to project or competency
 Geographically distributed teams and experts
work together from multiple location
 This optimizes availability of experts at
different location with minimal travel
 Involves immediate involvement of experts like
architecture, UX designer, BA’s, QA’s
 Resulting cost optimization
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11. THANK YOU!
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