The document is a project report submitted by Kawlas Gayathri for her Bachelor of Computer Application degree. It provides an overview of Mphasis, an IT services company based in Bangalore, India. The report discusses Mphasis' history, services, business models, operations and concludes that Mphasis applies advances in cognitive computing and cloud technologies to transform traditional IT services and drive business value for customers.

1. A Project Report
On
“MPHASIS”
Submitted in partial fulfillment of requirement for the award of
Bachelor of Computer Application-I SEM
Carried Out
At
SHARNBASVA UNIVERSITY
Faculty of Computer Application
DEPARTMENT OF BCA(EXL-WOMEN) 2018-19
Submitted by
Kawlas Gayathri
(SW18BCA018)
Under the Guidance of
Mrs Arati R Kalaburgi
M.Sc

2. 1. INTRODUCTION
2. HISTORY
3. EXISTING SYSTEMS
4. UPGRADES
5. ACQUISITION
6. NETWORK
7. SERVICES
8. BUSINESS MODELS
9. OPERATIONS
10. CONCLUSION
11. BIBLIOGRAPHY
C O N T E N T S

3. INTRODUCTION
Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure
technology and applications outsourcing services, as well as architecture guidance, application development
and integration, and application management services.
It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in
India IT companies and overall #165 by Fortune India 500 in 2011.In April 2018, Hewlett Packard Enterprise
sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion.
Mphasis is committed to making a difference in the lives of people by providing cutting edge digital
technologies to the under-served and leveling the playing field - be it by building applications for vocational
training or by inculcating language skills. Its Corporate Social Responsibility charter is to ensure measurable
social change through self-sustenance models.
Mphasis array of algorithm-based technologies seamlessly combines Robotic Process Automation,
Predictive Analytics, Cloud, Artificial Intelligence, and Blockchain, surrounding legacy technologies with
domain expertise and modernization.

4. Type Public
Traded as BSE: 526299
NSE: MPHASIS
Industry IT services, IT consulting
Founded June 2000
Founders Jerry Rao
Jeroen Tas
Headquarters Bangalore, India
Key people Nitin Rakesh (CEO)
Services IT, business consulting and outsourcing services
Revenue ₹6,377 crore (US$890 million) (March 2018)[1]
Net income ₹837 crore (US$120 million) (March 2018)[1]
Number of employees 22,239 (March 2018)[1]
Parent The Blackstone Group
Website www.mphasis.com

5. HISTORY
Mphasis is a leading IT solutions provider specializing in cloud and cognitive services. Mphasis applies next-generation
technology to help enterprises transform businesses globally. MphasiS services clients in Banking & Capital Markets Insurance
Manufacturing Communications Media & Entertainment Healthcare & Life Sciences Travel &Transportation Hospitality Retail &
Consumer Packaged Goods Energy & Utilities and Governments around the world. MphasiS Limited (Mphasis) was incorporated in
10th August of the year 1992. It was formed after the merger of the US-based IT consulting company Mphasis Corporation and the
Indian IT services company BFL Software Limited. The Company had installed an additional workstations and infrastructure with
the view to expanding the business in the year 1993.
On 25 May 2017 Mphasis and DXC Technology, the world's leading independent end-to-end IT services company
announced a new Solution Partner relationship to transform and modernize enterprise applications for public private and hybrid
cloud. The collaboration builds on deep complementary vertical expertise strong portfolios in next-generation IT services including
cloud and digital innovations and accelerated automation capabilities to deliver strong business value to organizations across
industries globally. The two companies will work together to help clients accelerate the modernization of their applications as they
move to the cloud. Etc.

6. Our Focus Area
Delivery Competencies
EXISTING SYSTEM
Innovative Services
Matured competencies
in SAP and Oracle Support and
upgrade services to companies for
existing ERP customers SAP HANA,
Mobility and Analytics Oracle 12i
upgrade and Oracle Fusion. SAP - Core implementation
services and support services
HCM, SCM FI, BASIS and ABAP
Oracle - Core implementation
and post implementation
services Oracle EBS, JD
Edwards and PeopleSoft.
SAP HANA- Big Data solution SAP
Mobility - Enterprise Mobile device
management and mobility platform
SAP Analytics- BO driven services
Oracle Fusion Middleware including
assessment/ consulting led
engagements.

7. UPGRADES
 Mphasis’ 4QFY13 numbers are in line with estimates – Revenue at $259.7m (v/s estimate of
$260.7m), EBITDA margin of 17.5% (in line) and PAT at Rs1.9b (v/s estimate of Rs1.88b)
 Revenues from HP channel declined 5.5% q-o-q (and 2.6% in constant currency) and Direct
channel increased by 0.2% q-o-q (and 0.6% in constant currency). Emerging market business
declined 12.5% q-o-q due to continued exit from loss making government contracts in India.
 Mphasis has indicated yet another year of volumes decline in the HP channel, while Direct
Channel is expected to perform well and grow above the industry, after including Digital Risk
 Sustained payout ratio at 50% (before tax) too, is encouraging. Its dividend yield is now 4%+,
and Cash at Rs24b is 30% of its market cap.

8. ACQUISITIONS
NAME OF COMPANY ADDRESS BUSINESS
Marble II Pte Limited Singapore
Mphasis Software and Services India
Msource Private Limited India
Mphasis corporation USA
Mphasis Deutschland Germany
Mphasis Australia Ltd Australia
Mphasis Software and services Shanghai
Mphasis Consulting Limited United Kingdom
The Netherlands
United Kingdom
Singapore
Mauritius
Dublin
Belgium
Colombo
Indonesia
Philippines

9. NETWORK
↗ With emerging technologies such as Network Virtualization and Software Defined Networking (SDN),
there is a significant increase in the number of endpoints, like switches and routers attached to the core
network layer.
↗ Mphasis offers a breadth of skilled resources and best-in-class solutions for end-to-end management of
planning and delivery.
↗ Distributed network services supporting multiple network functions that reduce the risk of system failure
↗ A network suite of solutions empowers to securely handle new-age data traffic and improve network
resiliency with sophisticated traffic filtering methods.
↗ Our global network operations center monitors and manages network estates in the most effective
way An ecosystem of automation objects to optimize effort and reduce costs
↗ Mphasis network transformation and engineering services help leverage the latest technologies while
being cost-effective

10. SERVICES
Mphasis provides information technology services to its customers around the world. Mphasis provides integrated
solutions that include business process outsourcing, infrastructure technology, and application services. The
application services offered by the company includes application development as well as applications maintenance
and support services..
1. Greenfield implementations and customizations which include application, setting up processes, products,
technology transformation and business requirement changes.
2. Proof of Concepts (PoCs) for a smooth decision making process in choosing the right BPM technology.
3. Application maintenance and support to ensure that application systems are flexible and meet ever-changing
business needs of the organization.
4. Business process improvements that help in migrating and improving existing processes for productive results.
5. BPM implementation through the effective use of best practices, holistic consideration of all operations and
change-needs in client organization and optimal alignment of IT and client business objectives through the
best use of technology.
6. Business Value Analysis (BVA) and RoI assessments. Assistance in the product evaluation and selection
processes to ensure that system purchases are pragmatic, supported by facts and based on requirements.
7. Business process analysis and modeling at the organization level with a detailed workflow aimed at improving
existing processes.
8. Vendor selection services to ensure that client needs are met with products aligned to their distinctive process
requirements.

11. BUSINESS MODEL
1.Customer Segments
Mphasis has a niche
market business model, with a
specialized customer segment. The
company targets its offerings at firms
in the financial services, technology,
telecommunications, and logistics
industries.
2.Value Proposition
Mphasis offers three primary value
propositions: performance, risk
reduction, and brand/status.
3.Channels
Mphasis’s main channel is
its direct sales team, which has offices
around the world. The company
promotes its offering through its
website, social media pages, webinars,
summits, exhibitions, expos, and
conferences.
4.Customer Relationships
Mphasis’s customer
relationship is primarily of a self-service
nature. Customers utilize its services while
having limited interaction with
employees.
5.Key Activities
Mphasis’s business model entails
designing and developing IT services
for its customers.
6.Key Partners
Mphasis maintains NEXT labs with
the aim of being the “Preferred
Innovation Partner” for its clients.
7.Key Resources
Mphasis’s main resources are its human resources,
including its engineering employees who design
and develop its software services, its sales staff
who promotes its offerings, and its customer
service staff who provide support.
8.Cost Structure
Mphasis has a cost-driven structure, aiming to
minimize expenses through significant
automation and low-price value propositions.

12. OPERATIONS
Provided 24/7 operations support along with
flexible and scalable recourse modeling to
accommodate fluctuating volumes for voice
and non-voice back office activities
Developed an in-house workflow
management tool, process automation, and
digitization to help reduce human errors
Implemented an analysis and rule-based
decision-making system for updating
information
Developed ISO documentation
Developed a risk and governance framework
Established a robust knowledge management
repository to synchronize the process of collating
forms

13. CONCLUSION
Mphasis enables customers to reimagine their digital future by applying a unique formula of
integrated cloud and cognitive technology. Mphasis X2C2™ formula for success, (shift anything to cloud
and power everything with cognitive), drives five dimensions of business value with an integrated
consumer-centric Front to Back Digital Transformation, enabling Business Operations and Technology
Transformation. Mphasis applies advancements in cognitive and cloud to traditional application and
infrastructure services to bring much needed efficiency and cost effectiveness. Mphasis’s core reference
architectures and tools, combined with domain expertise and hyper specialization are the foundation
for building strong relationships with marquee customers.

14. BIBLIOGRAPHY
https://en.wikipedia.org/wiki/Mphasis
https://www.mphasis.com/mphasis/ebooks/2017-Digital-Annual-
Report/assets/legacy.html
https://en.wikipedia.org/wiki/Mphasis#History
https://en.wikipedia.org/wiki/Mphasis#Services
https://www.cleverism.com/company/mphasis/
https://www.business-standard.com/company/mphasis-
3361/information/company-history
https://www.mphasis.com/home/services/application-services/business-
process-management.html