HSBC is a British multinational banking and financial services company headquartered in London that was founded in Hong Kong in 1865. It aims to be the leading international bank through its four main business groups and network of over 6,600 offices worldwide. HSBC places significant importance on knowledge management to efficiently share knowledge across the organization. It uses various knowledge management initiatives and tools like Sharepoint, Client Vision, and MyLearning to capture and transfer knowledge. HSBC also employs strategies like training programs, communities of practice, and new technology systems to continuously improve its knowledge management practices and gain benefits like increased productivity, customer satisfaction, and competitive advantage.

1. KNOWLEDGE MANAGEMENT
at
To be the Leading International Bank
Ruchika Malik
E-40

2. About HSBC
 HSBC "Hongkong and Shanghai Banking Corporation") was founded in the
former British colony of Hong Kong on 3rd March 1865
 It is a British multinational banking and financial services company
headquartered in London, United Kingdom but founded in China
 It is the world's third largest bank by total assets
 HSBC is organized within four business groups: Commercial Banking; Global
Banking and Markets (investment banking); Retail Banking and Wealth
Management; and Global Private Banking
 HSBC has around 6,600 offices in 80 countries and territories across Africa,
Asia, Oceania, Europe, North America and South America, and around 60 million
customers
 The HSBC Group scraped their previous advertising tagline "The World's Local
Bank” as part of a global brand strategy to – “To be the Leading International
Bank”

3. Knowledge Management in HSBC
 HSBC is a banking giant which gives significant importance to local as well as
financial knowledge in the organization
 It believes in reviving its knowledge management strategies to accommodate
new tools and technologies
 KM initiatives undertaken by HSBC range from Knowledge audits to knowledge
capture projects to ensure efficient knowledge transfer
 The value placed by the organization on its knowledge based assets, skills and
resources helps in increasing the potential effectiveness of the employees

4. KM Initiatives at HSBC
 HSBC Sharepoint- A common platform to share information and
knowledge across various domains in the form of presentations, documents
and excel sheets
 Client Vision- A global integrated tool to record client details and deals
i.e- any data related to the client
 MyLearning- Platform for taking various business sessions, tutorials, e-
classes and web conferencing
 HUB- Platform to access the mutest details available with respect to a
client such as daily transactions, agreements etc
 HSBC Sametime- A platform for all HSBC employees to stay
connected informally. This has the same role as that of a messenger.

5. Strategies to Improve KM
KM
Training Programs
Communities of
Practice
Seminar SeriesKnowledge Mapping
New Technology
Systems
Domain
the sphere of knowledge and
expertise held by members
Practice
the common set of
frameworks, ideas, and tools
members share in their work
context
Community
relationship, affinity, and the
sense of belonging among
members

6. Tools and Techniques used for
Continuous Improving
 Knowledge audits
To analyze the knowledge gap within the organization and help in aligning all
the strategies with the business objectives
 Knowledge Café
An initiative to foster an open and creative discussion amongst the employees
for exchanging views, ideas and opinions
 Peer assist
To gather insight from different departments and teams for a new project or
activity. This helps in building a knowledge base thus, helping save time and
money

7. Benefits of Integrating New KM Techniques
 Increased organization productivity and efficiency
 Internal and external customer satisfaction
 Knowledge sharing and skill development
 Competitive advantage
 Consistency in the work and results across
various divisions
 Total quality management
 Faster and cost saving delivery
 Client collaboration

8. THANK YOU