Artificial intelligence and mobility have already reshaped the many ways in which customers search, discover and purchase goods and services. The additional challenges of GDPR and data privacy rules being re-shaped by public policy around the world will require brands to change course in business operations and marketing as new technological possibilities are being brought to market today. Such change is not all about mobile apps, marketing automation and chatbots, though. Let's discuss the critical need to truly know your customers, how today's marketers may have an advantage in this brave new world, and how you must leverage these abrupt shifts in commerce and consumer behavior through data unification, audience intelligence and personalization in order to scale your business over the coming 18 months.