CXMSUMMIT - Mike Lewis - Social Media Leadership

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2012 Trends in CXM & Social Media

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CXMSUMMIT - Mike Lewis - Social Media Leadership

  1. 1. CXM las SUMMIT D alPRESENTED BY
  2. 2. #cxmsummit13 Gift cards will go to:
  3. 3. Customer ExperienceManagement
  4. 4. Trends in CXM &Social Media
  5. 5. Business Conferencing Solutions w w w. 8 0 0 r o l l c a l l . c o m
  6. 6. Organized bySponsored by
  7. 7. Our Forecastfor TRENDS in 2013
  8. 8. Customer Data & Loyalty
  9. 9. Social Media LeadGeneration
  10. 10. Social Media Customer Service
  11. 11. Social Media is notBUZZ METRICS
  12. 12. DATA IS THENEW OIL &OIL NEEDS AREFINERY
  13. 13. CustomerExperienceManagementis REAL &critical to success
  14. 14. BRANDCHATTER
  15. 15. Data Mining &Analysisshould guide
  16. 16. MarketOpportunities
  17. 17. Sales & LeadGeneration
  18. 18. Recruiting& HumanResources
  19. 19. ProductInnovation
  20. 20. Compliance& RiskManagement
  21. 21. CustomerService
  22. 22. ReputationManagement
  23. 23. 3THEMES FOR TODAY
  24. 24. Customer Data & Loyalty
  25. 25. Social Media LeadGeneration
  26. 26. Social Media Customer Service
  27. 27. CXMSUMMIT Take Away
  28. 28. InnovativePartners
  29. 29. EngageCustomers asIndividuals
  30. 30. Seek data thatcomplimentsyour strategy
  31. 31. ProvideMeasurableReturn
  32. 32. CocktailReception

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