This document provides information about an upcoming webinar on Einstein Bots. It includes details such as the speaker, date, time, and agenda. The speaker will discuss what Einstein Bots are, how they are composed of dialogs, slots, and entities, and how to build one. The speaker will also cover extending bots with Apex, APIs, and Einstein Intent. The goal is to understand the hype around Einstein Bots and learn how to create one that finds restaurants using Einstein Intent and Zomato APIs.

1. Everything you need
to know about
Einstein Bots
Kitchener, Canada User Group
Speaker
Date
Venue/Link
Shruti Sridharan
September 7th, 2018 @ 10:00 AM EST
https://zoom.us/j/537375562

2. Meeting Sponsor

3. Who Am I?
Sudipta Deb
● Technical Architect with Appirio Inc., a Wipro Company
● 2.5X Trailhead Ranger
● 7x Salesforce Certified
● Blogging at www.sudipta-deb.in
● Co-Organizer of Kitchener, Canada Developer Group
● Follow me @sudipta_1984

4. Our Speaker Salesforce Developer @ Dazeworks
www.shrutisridharan.com
shrutisridharan.wordpress.com
Jaipur Dev Fest’17, Jaipur Dev Fest’18,
Salesforce Developer Webinar, Apex
Hours, Kerala Salesforce Women-in-Tech
UG, Kerala Salesforce Student UG
382 Badges
@shruti4chess

5. ▪ What’s all the hype about Einstein Bots ?
▪ What is it made up of - Dialog, Slots and
Entities
▪ Let’s Build One
▪ Extending Bot with Apex, APIs and Einstein
Intent
▪ Things to Remember
▪ Q & A
Agend
a

6. What
the
Leaders

7. What’s all the hype about Einstein Bots
?
▪ Nothing but a Chat Bot
▪ Designed to supplement Human
Agents
▪ Tired of waiting for Agents ?
▪ Powered by Salesforce’s very
own AI - Einstein

8. ✓ Release - Summer’18
✓ Feature License - Service Cloud License
✓ Enabled Feature - LiveAgent
✓ Bot Builder Availability - Lightning
Experience ONLY
What are my pre-requisites ?

9. Dialogs, Entities & Slots

10. Dialog
Messages Questions Actions Rules
“Unit of Conversation”
“Unit of Conversation”
What is a Dialog

11. • Display a
Message
Message
• Ask a
Question
Question
• Run
some
Apex
Actions
• IF - ELSE
Rules
What is a Dialog

12. ▪ Think of them as Variables
▪ Eg: Customer’s response to a
question can be stored in a slot
▪ Reference them through out
using merge syntax {!slotName}
What is a Slot

13. ▪ Think of an Entity as a
‘bucket’ of slots.
▪ You use them to Group slots
What is a Entity

14. Let’s build one

15. ▪ A Bot for the Foodies!
▪ What can you do ? – Find a
Restaurant
▪ How – Using Einstein Intent + Zomato
APIs
The Edesia Bot

16. Demo

17. ▪ Not to replace Human Agents
but to augment them.
▪ More additions in Winter’19 –
invoke Flows #SafeHarbor
▪ Bots are here to extend the
functionalities of LiveAgent.
Things to Remember

18. Q & A

19. Thank You