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Einstein Bots to the Rescue
Stephen Noe
Manager, Salesforce Consulting Services – Appirio
@SNoeCloud
Introduction to Einstein Bots
• Chatbot built natively on the Salesforce Platform
• Complement the support-chat experience
• Einstein Bot Builder - Intents and dialogs
• Available in Salesforce Community or your own website
Introduction to Einstein Bots
• Chatbot built natively on the Salesforce Platform
• Complement the support-chat experience
• Einstein Bot Builder - Intents and dialogs
• Available in Salesforce Community or your own website
Introduction to Einstein Bots
• Chatbot built natively on the Salesforce Platform
• Complement the support-chat experience
• Einstein Bot Builder - Intents and dialogs
• Available in Salesforce Community or your own website
Introduction to Einstein Bots
• Chatbot built natively on the Salesforce Platform
• Complement the support-chat experience
• Einstein Bot Builder - Intents and dialogs
• Available in Salesforce Community or your own website
Demo - SleepForce Mattress
• Sell mattresses directly to customers, online only
• Young market target, social media advertising
• Chat is primary point of contact
Demo - SleepForce Mattress
• Sell mattresses directly to customers, online only
• Young market target, social media advertising
• Chat is primary point of contact
Demo - SleepForce Mattress
• Sell mattresses directly to customers, online only
• Young market target, social media advertising
• Chat is primary point of contact
Demo - SleepForce Mattress
Common Questions to Support Reps
• What type of mattress should I buy?
• What is your return policy?
• What’s the status of my order?
Demo - SleepForce Mattress
Common Questions to Support Reps
• What type of mattress should I buy?
• What is your return policy?
• What’s the status of my order?
Demo - SleepForce Mattress
Common Questions to Support Reps
• What type of mattress should I buy?
• What is your return policy?
• What’s the status of my order?
Demo
Tips and Tricks
• Lightning Experience
• Service Cloud and Live Agent licenses
• Involve your service agents
• Be aware of writing style
Tips and Tricks
• Lightning Experience
• Service Cloud and Live Agent licenses
• Involve your service agents
• Be aware of writing style
Tips and Tricks
• Lightning Experience
• Service Cloud and Live Agent licenses
• Involve your service agents
• Be aware of writing style
Tips and Tricks
• Lightning Experience
• Service Cloud and Live Agent licenses
• Involve your service agents
• Be aware of writing style
Additional Learning
● Einstein Bots Cookbook for Beginners
● Einstein Bots Cookbook for Intermediate Developers
Einstein Bots
Basics
Build a Bot
Stephen Noe
@SNoeCloud

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Einstein Bots To The Rescue - Snowforce 2019

  • 1.
  • 2. Einstein Bots to the Rescue
  • 3. Stephen Noe Manager, Salesforce Consulting Services – Appirio @SNoeCloud
  • 4. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website
  • 5. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website
  • 6. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website
  • 7. Introduction to Einstein Bots • Chatbot built natively on the Salesforce Platform • Complement the support-chat experience • Einstein Bot Builder - Intents and dialogs • Available in Salesforce Community or your own website
  • 8. Demo - SleepForce Mattress • Sell mattresses directly to customers, online only • Young market target, social media advertising • Chat is primary point of contact
  • 9. Demo - SleepForce Mattress • Sell mattresses directly to customers, online only • Young market target, social media advertising • Chat is primary point of contact
  • 10. Demo - SleepForce Mattress • Sell mattresses directly to customers, online only • Young market target, social media advertising • Chat is primary point of contact
  • 11. Demo - SleepForce Mattress Common Questions to Support Reps • What type of mattress should I buy? • What is your return policy? • What’s the status of my order?
  • 12. Demo - SleepForce Mattress Common Questions to Support Reps • What type of mattress should I buy? • What is your return policy? • What’s the status of my order?
  • 13. Demo - SleepForce Mattress Common Questions to Support Reps • What type of mattress should I buy? • What is your return policy? • What’s the status of my order?
  • 14. Demo
  • 15. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style
  • 16. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style
  • 17. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style
  • 18. Tips and Tricks • Lightning Experience • Service Cloud and Live Agent licenses • Involve your service agents • Be aware of writing style
  • 19. Additional Learning ● Einstein Bots Cookbook for Beginners ● Einstein Bots Cookbook for Intermediate Developers Einstein Bots Basics Build a Bot