The document discusses Einstein Bots, which are chatbots built natively on the Salesforce platform. It provides an overview of Einstein Bots and their capabilities, including that they can complement support chat experiences. It then demonstrates an example bot for a mattress company, SleepForce Mattress, that addresses common customer questions. The document concludes with tips for implementing Einstein Bots, such as using Lightning Experience and involving service agents, as well as recommendations for additional learning resources.