"Salesforce Apex Hours" is a recurring event to talk about salesforce ! This time we are planning one online session on "Einstein Bots". Agenda :- 1) What’s all the fuss about Einstein Bots ? 2) What are my pre-requisites ? 3) What is it made up of - Dialog, Slots and Entities 4) Let’s Build One! 5) Things to Remember 6) Q & A Recording :-https://www.youtube.com/watch?v=Z2v0Dv6nWaI&t=21s

1. Farmington Hills
Salesforce Developer User Group
Apex Hours
Einstein Bots
#SalesforceApexHours #FarmingtonHillsSFDCDug
Speaker
Date
Venue/Link
Shruti Sridharan, Amit Chaudhary
Saturday, JUN 10, 2018 10:00 AM EST ( 7:30 PM IST )
https://zoom.us/j/290790596

2. Who am I ?
Amit Chaudhary (Salesforce MVP)
• Active on Salesforce Developer Community
• Blogging at http://amitsalesforce.blogspot.in/
• Co-Organizer of – FarmingtonHillsSFDCDug
• Follow us @Amit_SFDC or @ApexHours
#SalesforceApexHours #FarmingtonHillsSFDCDug

3. Our Speaker
Shruti Sridharan (www.shrutisridharan.com)
• Speaker at various Dreamin Events, UGs, DUGs
• Blogging at http://www.salesforcechronicle.com
• Co-Organizer of - Kerala Salesforce WIT
• Twitter Handle - @shruti4chess
#SalesforceApexHours #FarmingtonHillsSFDCDug

4. ▶ What’s all the fuss about Einstein Bots ?
▶ What are my pre-requisites ?
▶ What is it made up of - Dialog, Slots and Entities
▶ Let’s Build One!
▶ Things to Remember
▶ Q & A
AGENDA
#SalesforceApexHours #FarmingtonHillsSFDCDug

5. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What the
Leaders
say!

6. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What’s all the fuss about
Einstein Bots ?

7. What’s all the fuss about Einstein Bots ?
 Nothing but a Chat Bot
 Designed to supplement
Human Agents
 Tired of waiting for Agents ?
 Powered by Salesforce’s very
own AI - Einstein
#SalesforceApexHours #FarmingtonHillsSFDCDug

8. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What are my pre-
requisites ?

9. What are my pre-requisites ?
 Release - Summer’18
 Feature License - Service Cloud
License
 Enabled Feature - LiveAgent
 Bot Builder Availability -
Lightning Experience ONLY
#SalesforceApexHours #FarmingtonHillsSFDCDug

10. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
Dialogs, Entities &
Slots

11. What is a Dialog
“Unit of Conversation”
Dialog
Messages Questions Actions Rules
#SalesforceApexHours #FarmingtonHillsSFDCDug

12. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What is a Dialog
•Display a
Message
Message
•Ask a
Question
Question
•Run
some
Apex
Actions
•IF - ELSE
Rules

13. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What is Slot
 Nothing but Variables
 Eg: Customer’s response to a
question can be stored in a slot
 Reference them through out
using merge syntax
{!slotName}

14. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What is an Entity
 Think of an Entity as a ‘bucket’
of slots.
 You use them to Group slots

15. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
Let’s Build One

16. Use Case - The Edesia Bot
 A Bot for the Foodies!
 What can you do ? – Find a
Restaurant, Track Order, Talk to
an Agent
 Note – we are doing a basic
version since it’s not GA yet!
#SalesforceApexHours #FarmingtonHillsSFDCDug

17. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
Things to Remember

18. Things to Remember
 Not to replace Human Agents
but to augment them.
 Not Generally Available yet but
will need to wait till Summer’18
 Cannot be used outside Service
Cloud!
#SalesforceApexHours #FarmingtonHillsSFDCDug

19. REFERENCES
Joshua Hoskins/Amit Chaudhary
For the chance to present at Salesforce Apex Hours
And our wonderful #SalesforceOhana
Warmth, love and affection!
Deepak Anand
Suggestions & Support
#SalesforceApexHours #FarmingtonHillsSFDCDug

20. Thank You
Thank you for attending the session.
#SalesforceApexHours #FarmingtonHillsSFDCDug

21. Follow Farmington Hills SFDC Developer Group
Twitter Hashtag
#FarmingtonHillsSFDCDug @ApexHours
Meetup.com
https://www.meetup.com/Farmington-Hills-Salesforce-Developer-
Meetup/
YouTube
https://www.youtube.com/channel/UChTdRj6YfwqhR_WEFepkcJw
#SalesforceApexHours #FarmingtonHillsSFDCDug