The document outlines a Salesforce Developer User Group event held on June 10, 2018, featuring speakers Amit Chaudhary and Shruti Sridharan discussing Einstein Bots. The agenda includes an introduction to Einstein Bots, prerequisites for usage, and a practical example of building a bot for restaurant inquiries. The session emphasizes that Einstein Bots are designed to augment, not replace, human agents and are limited to the Service Cloud platform.

1. Farmington Hills
Salesforce Developer User Group
Apex Hours
Einstein Bots
#SalesforceApexHours #FarmingtonHillsSFDCDug
Speaker
Date
Venue/Link
Shruti Sridharan, Amit Chaudhary
Saturday, JUN 10, 2018 10:00 AM EST ( 7:30 PM IST )
https://zoom.us/j/290790596

2. Who am I ?
Amit Chaudhary (Salesforce MVP)
• Active on Salesforce Developer Community
• Blogging at http://amitsalesforce.blogspot.in/
• Co-Organizer of – FarmingtonHillsSFDCDug
• Follow us @Amit_SFDC or @ApexHours
#SalesforceApexHours #FarmingtonHillsSFDCDug

3. Our Speaker
Shruti Sridharan (www.shrutisridharan.com)
• Speaker at various Dreamin Events, UGs, DUGs
• Blogging at http://www.salesforcechronicle.com
• Co-Organizer of - Kerala Salesforce WIT
• Twitter Handle - @shruti4chess
#SalesforceApexHours #FarmingtonHillsSFDCDug

4. ▶ What’s all the fuss about Einstein Bots ?
▶ What are my pre-requisites ?
▶ What is it made up of - Dialog, Slots and Entities
▶ Let’s Build One!
▶ Things to Remember
▶ Q & A
AGENDA
#SalesforceApexHours #FarmingtonHillsSFDCDug

5. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What the
Leaders
say!

6. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What’s all the fuss about
Einstein Bots ?

7. What’s all the fuss about Einstein Bots ?
 Nothing but a Chat Bot
 Designed to supplement
Human Agents
 Tired of waiting for Agents ?
 Powered by Salesforce’s very
own AI - Einstein
#SalesforceApexHours #FarmingtonHillsSFDCDug

8. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What are my pre-
requisites ?

9. What are my pre-requisites ?
 Release - Summer’18
 Feature License - Service Cloud
License
 Enabled Feature - LiveAgent
 Bot Builder Availability -
Lightning Experience ONLY
#SalesforceApexHours #FarmingtonHillsSFDCDug

10. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
Dialogs, Entities &
Slots

11. What is a Dialog
“Unit of Conversation”
Dialog
Messages Questions Actions Rules
#SalesforceApexHours #FarmingtonHillsSFDCDug

12. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What is a Dialog
•Display a
Message
Message
•Ask a
Question
Question
•Run
some
Apex
Actions
•IF - ELSE
Rules

13. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What is Slot
 Nothing but Variables
 Eg: Customer’s response to a
question can be stored in a slot
 Reference them through out
using merge syntax
{!slotName}

14. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
What is an Entity
 Think of an Entity as a ‘bucket’
of slots.
 You use them to Group slots

15. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
Let’s Build One

16. Use Case - The Edesia Bot
 A Bot for the Foodies!
 What can you do ? – Find a
Restaurant, Track Order, Talk to
an Agent
 Note – we are doing a basic
version since it’s not GA yet!
#SalesforceApexHours #FarmingtonHillsSFDCDug

17. #FarmingtonHillsSFDCdug #SalesforceApexHours
Apex Hours
Things to Remember

18. Things to Remember
 Not to replace Human Agents
but to augment them.
 Not Generally Available yet but
will need to wait till Summer’18
 Cannot be used outside Service
Cloud!
#SalesforceApexHours #FarmingtonHillsSFDCDug

19. REFERENCES
Joshua Hoskins/Amit Chaudhary
For the chance to present at Salesforce Apex Hours
And our wonderful #SalesforceOhana
Warmth, love and affection!
Deepak Anand
Suggestions & Support
#SalesforceApexHours #FarmingtonHillsSFDCDug

20. Thank You
Thank you for attending the session.
#SalesforceApexHours #FarmingtonHillsSFDCDug

21. Follow Farmington Hills SFDC Developer Group
Twitter Hashtag
#FarmingtonHillsSFDCDug @ApexHours
Meetup.com
https://www.meetup.com/Farmington-Hills-Salesforce-Developer-
Meetup/
YouTube
https://www.youtube.com/channel/UChTdRj6YfwqhR_WEFepkcJw
#SalesforceApexHours #FarmingtonHillsSFDCDug