Join us for another #ImpactSalesforceSaturday, a series of online Salesforce Saturday sessions. We invite all – Developers – Administrators – Group Leaders – Consultants with advanced, intermediate or beginner level knowledge on Salesforce(Sales Cloud, Service Cloud, Pardot, Marketing Cloud, IOT, CPQ, Einstein, etc). Topic: Einstein bot basic to advanced Date and Time: Saturday, October 17, 2020, 07:30 PM to 08:30 PM IST Speaker: Sakshi Nagpal Sakshi is a Salesforce Einstein Champion. She is a Vadodara WIT group Leader. She is a 13x certified Salesforce architect. Agenda: 1. Introduction 2. Einstein bot basic to advanced

1. Welcome to Salesforce
Einstein Bot Basic to Advanced
Twitter - @nagpal_sakshi6
Email – sakshi_nagpal6@yahoo.com
Sakshi Nagpal

2. Sakshi Nagpal
I Architect | Developer | Speaker
Einstein champion,WIT leader, Salesforce
Application architect, youtuber at
salesforcepanda,answer leader on community
Twitter - @nagpal6_sakshi

3. NOTES
• No question is a silly question. Please feel free to ask as many
question
• Make this an interactive session
• This session is just to get an idea about cloud technology. In
future we will expand more and get into more details
• Help me to help you

4. Agenda
• Introduction
• History of Bots
• What are Einstein Bots
• Keywords
• Unique Usecases
• How to build Einstein bots with LWC
•

5. Introduction
What are bots-:
• is a computer program that operates as an agent for a user or other program
• simulate a human activity
Bots come to rescue in following scenarios-:
• Repetitive tasks,
• Higher speed than humans
• Administrative tasks
Example
A Twitterbot (sometimes spelled "Twitter bot") is a software program that sends out
automated posts on Twitter..

7. History Of Bots
1950 The Turing Test
• is a method of determining whether or not a computer is capable of thinking like a human
being
1966-Eliza
• Created at MIT AI laboratory
• Simulate human conversation with scripted responses
2016 Bots For Messenger-
• A Facebook Messenger bot is a chatbot that lives in Facebook Messenger, meaning it
converses with some of the 1.3 billion people who use Facebook Messenger every month.
• Can be used for business in Facebook

8. When we call call center, agents may not be available. Chatbot comes to rescue here.
Advanatages of chatbot-:
• Available 24/7
• Quick case deflection,
• create case,
• reduced wait times,
• intelligent responses using natural language processing
Advantages of Einstein Bot

9. • Dialogs: Understand Einstein Bot Dialogs
• Entities: What’s an Entity?
• Variables: What’s a Variable?
• Performance: Monitor, Analyze, and Refine Bot Activity
Einstein Intent and Natural Language processing
Keywords for a ChatBot

10. How Chat works

11. • Allow user to pick a date,location
• Allow user to update a record
• Share a Youtube video, URL with the user
• Take Survey, Upload File
Unique Usecases

12. Demo time

16. Questions?