🤖 Understanding 4 Waves of AI 💡 This is my humble attempt to research and correlate FOUR major waves or generations of Artificial Intelligence (AI). 🤓 I brought some generic industry use cases and researched what Salesforce offers in various Einstein services. 🥵 As a vast majority of Einstein offerings are available, it is possible to miss out on quoting some names. Please be kind, and excuse me for that. 💬 Drop your favourite AI examples, thoughts and Einstein services that correlate with this content. #Salesforce #AI #Einstein #EinsteinAI

1. abhinav.fyi @abhinavguptas
1. Predictive AI
2. Generative AI
3. Autonomous AI
4. Artificial General intelligence

2. abhinav.fyi @abhinavguptas
Uses historical data to
forecast future events.

3. abhinav.fyi @abhinavguptas
Generic Usecases
Data analytics, Stock market
predictions, Weather
forecasting, etc

4. abhinav.fyi @abhinavguptas
Salesforce Usecases
Einstein Lead Scoring
Automatically scores and prioritises leads based on their likelihood
to convert.
Einstein Opportunity Insights
Predicts the likelihood of an opportunity closing successfully,
providing real-time insights.
Einstein Prediction Builder
Allows the creation of custom AI models to predict business-
specific outcomes like churn.
Einstein Vision
Can analyse images for predictive maintenance, such as when
machinery parts may fail.
Other Einstein Services...

5. abhinav.fyi @abhinavguptas
Creates new data that
resembles a given dataset.

6. abhinav.fyi @abhinavguptas
Tech behind deep fakes,
chatbots, MidJourney,
Dall-e, Stable Diffusion,
ChatGPT, etc
Generic Usecases

7. abhinav.fyi @abhinavguptas
Salesforce Usecases
Einstein Copilot
A conversational assistant that can generate responses and
prompts.
Einstein for Developers
Can generate Apex code using natural language, aiding in
rapid development.
Einstein Email Insights
Generates suggested follow-ups or actions based on the
content of emails.

8. abhinav.fyi @abhinavguptas
DataWeave Codegen
A generative AI tool that simplifies the use of MuleSoft's
DataWeave language by generating DataWeave scripts
from sample input and output data.
Other Einstein Services
Like generating product descriptions, email marketing
campaigns, and customer support responses.
Used in - Salesforce Sales, Service, Marketing, Commerce
Cloud, etc.
Salesforce Usecases

9. abhinav.fyi @abhinavguptas
Can make decisions and
perform tasks without
human intervention.

10. abhinav.fyi @abhinavguptas
Self-driving cars and drones
are prime examples.
Generic Usecases

11. abhinav.fyi @abhinavguptas
Salesforce Usecases
Einstein Bots
Automates routine customer service tasks by
handling inquiries without human intervention.
Einstein Case Classification
Automatically categorises and routes customer
service cases to the right agents.
Einstein Automated Contacts
Uses email and event activity to find new contacts
and opportunity contact roles
and other Einstein services...

12. abhinav.fyi @abhinavguptas
Machines that possess the
ability to understand, learn, and
apply knowledge across different
domains, much like a human.

13. abhinav.fyi @abhinavguptas
AGI is still very far away and
will need significant
breakthroughs in AI research
before it can be achieved.

14. abhinav.fyi @abhinavguptas
Predictive AI
is specialised in forecasting based on existing data.
Generative AI
is focused on creating new, similar data.
Autonomous AI
is all about making decisions and acting without
human intervention.
Artificial General Intelligence
aims to be as versatile and capable as humans in
multiple domains.

15. Thanks!
Abhinav Gupta
Salesforce MVP(8x) & Enthusiast,
Founder Concret.io
abhinav.fyi @abhinavguptas