Kila senggigi academy workshop.02

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HOTEL TRAINERS WORKSHOP
@ 2017 . 3LIGHTHOUSES . www.IAM3Lighthouses . Connect . Collaborate . Create.

WHERE WE ARE
Post-Course Project @ The Business ofTraining

FOOD FOR THOUGHT

CREATE YOUR STORY
Excellence Qualities of a GreatTrainer:
1. Be Perseverance
2. Have a strong belief at the end
result after doing your best
3. Have Strong will
4. Be highly Competent
5. Be Passionate
6. Have a Self Control
7. Work of Love
8. Strive for the best
9. Convey personal message from the
heart
10. Portray your potential
11. Utilize personal talent
12. Work with others and utilize
available technology / resources
13. Strong desire and supported
14. Act!

THE BUSINESS OF
TRAINING
WhereWe Are?
• The Business of Training @ Moving Forward
Actions
• Perceived Challenges?
• Kila Senggigi Academy
• Training Room
• SWOT Analysis – CompetitorVisit
Progress on Post-Course Project:
Moving Forward Actions

Human Capital Development
THE BUSINESS OF TRAINING
Kila Senggigi Beach Hotel &
Pool Villa Club Lombok
September 4 – 6, 2017

ACT
Kila Senggigi Academy
• Your Mentors

Kila Senggigi Academy

Human Capital Development
THE BUSINESS OF TRAINING
Kila Senggigi Beach Hotel &
Pool Villa Club Lombok
WHAT’S NEXT:
SMART GOAL SETTING
September 4 – 6, 2017

SMART Goal Tactic / Strategy Timing / PIC
Complete the Departmental Operations &
Training Binder for each department of
Kila Senggigi Beach & PoolVilla Club
Lombok
• Print the soft copies of Departmental
Operations &Training obtained from
www.facebook.com/groups/kilasenggigia
cademy.com
• Collect relevant documents and data
for each subject as stated in the manual
e.g.Aerowisata Hotels & Resorts
Operations Manual,Training Manual.
September 6th, 2017 by assigned Hotel
Trainer Club.
Complete the online e-learning portal for
each department of Kila Senggigi Beach &
PoolVilla Club Lombok.
Using www.wordpress.com as practiced
during the training day two.
September 11th, 2017 by assigned Hotel
Trainer Club.
Present theTraining Incentive Program as
discussed during the course to the Head of
Department and General Manager.
• Finalize the proposed contents with
Head of Department during the
Managing Our People course
Friday, September 8th, 2017 at 2pm.All
HotelTrainers Club to attend.
Present proposed upgrade on Learning
Room
• Finalize the proposed contents with
Head of Department during the
Managing Our People course
Friday, September 8th, 2017 at 2pm.All
HotelTrainers Club to attend.

Prepare 2018 Annual Hotel & Departmental
Training Plan based on careful training
needs analysis.
Using the following resources:
1. Internal and External Assessment on
the Hotel Business Plan
2. Development Plan on Hotel /
Departmental Performance Appraisal
3. Succession & Manpower Plan
November 30th, 2017 by HotelTrainers
Club and Human Capital Development
together with respective Head of
Department.
Design HotelTraining Modules based on
each category as seen on
www.kilasenggigiacademy.wordpress.com
• Use available PresentationTemplate
(Microsoft Office PowerPoint)
December 31st, 2017 by HotelTrainers
Club and Human Capital Development
HotelTrainers Club to perform a Talent
Show during the General Communication
Meeting and share about Kila Senggigi
Academy to all employees
• Talent Show – Our Deepest Fear,
GroupYel
• View e-Learning Portals; Kila Senggigi
Academy on www.wordpress.com,
www.youtube.com,
www.pinterest.com and
www.facebook.com
HotelTrainers Club and Human Capital
Development as per the committed
schedule in September 2017
HotelTrainers Club’s photos in the
Learning Room and in each respective
department in order to market its function.
• Design the image
• Put on a frame or other creative
media
HotelTrainers Club and Human Capital
Development by September 13th, 2017

The Business of Training Post Meeting • Attended by all Hotel Trainers Club
• Facilitated by Human Resources
Manager andTraining Coordinator
• Agenda: Review progress ofThe
Business of Training - SMART Goals
Setting
October 3rd, 2017

• Reward through recognitions as follows:
• The Best Learner of the Quarter
• The Best Training Team of the Quarter
• The Best Trainer of the Quarter
• The Best Learner of the
• The Best Trainer of the Year
• The Best Training Team of the Year
• Educate trainers directly and indirectly
• Facilitate trainers to actively seeking new ways and better ways
• Engage in all programs
• Empower Hotel Trainers
ACT
Management Support to Hotel Trainers Club

ACT
Annual Human Development Plan

• Kila Senggigi Academy
• Online Departmental Operations & Training Manual
• Wordpress.com
• Google.com
• Youtube.com
• Pinterest.com
• Facebook.com
• Learning Kiosk / Center / Library
• Hotel Trainers Club + Photo
• Management Support
ACT
Make a difference in the workplace

• See www.kilasenggigiacademy.wordpress.com ACT
KILA SENGGIGI Academy

ACT
Get Things Done

WHERE WE WANT TO BE
2018 Human Capital Development Plan

WHERE WE WANT TO BE
• EvaluateTraining Effectiveness
• AnalyzeTraining Needs
• DesignTraining Module
• Design 2018 Human Development Plan
• MarketTraining
• ConductTraining
2018 Human Capital Development Plan

EVALUATE TRAINING EFFECTIVENESS
• Tripadvisor.com
• Management Feedback
• Training Passport Achievement
• Performance Appraisal Findings –
Development Plan
• Succession Plan / Manpower Plan;
Hotel, Departmental

ANALYZE TRAINING NEED
• Situational Overview
• Internal Challenges
• SWOT Analysis – CompetitorVisit Findings
• TNA Worksheet;Template, Exercise
Questions to AskYourself
• “What do they need?”
• “What do they expect?”
• “How can training meet their learning needs?”
• “How can I as a trainer help them meet learning needs?”

DESIGN TRAINING MODULE
• Core Series
• Functional Series @ Competency
• Supervisory Series
• Leadership Series
• Management Series
• Development Series
• Specific Purpose Series
Leading & Managing People
• Opening & Introduction
• Food forThought
• Course Objective
• Contents
• Leadership Definition
• Overlapping Functions of Leadership
• Leadership Attributes
• Leadership Pitfall to Avoid
• Management vs Leadership
• Overlapping Functions of Management
• Management – Leadership Models
• Management – Leadership Styles
• Required People Management Skills
• People Management Techniques
• What’s Next?

TOP SKILLS 2020
• Complex Problem Solving
• Critical Thinking
• Creativity
• People Management
• Coordinating with Others
• Emotional Intelligence
• Judgment & Decision Making
• Service Orientation
• Negotiation
• Cognitive Flexibility

MANAGERIAL
COMPETENCY
• Manage Change
• Self Mastery
• Design Strategic Plan
• Visionary Thinking
• Inspire
• Strategic Intelligence
• Team Building
• Risk Taking
• Accountable & Responsibility
• Business Incumbent & Practice
• Result Orientation
• Multi-tasking
• Broad Perspective
• Calm in dealing with challenges
• Sensitive towards others

• Let’s define them for Kila Senggigi Academy!

01. Core Series Departmental Orientation
1. Hotel Orientation
2. Departmental Orientation
3. Brand Standard: Kila
4. Hospitality Training
5. Service Excellence
6. Agent of Change
7. Brand Ambassador
8. Exceeding Guest Expectations

02. Functional Series How to do a task
1. Accounting & Finance
2. Electronic Data Processing
3. Food and Beverage
4. Front Office
5. House Laundry
6. Housekeeping
7. Human Capital / Resources
8. Human Capital Development / Training
9. Purchasing
10. Purnama Spa
11. Recreations
12. Sales & Marketing
13. Security
14. Communication Center (Telephone, Telex, Fax)
15. Engineering

03. Leadership Series Authentic Leadership
1. Introduction to Leadership
2. Authentic Leadership
3. Strategic Leadership

04. Supervisory Series Effective Scheduling
1. Effective Communication Skill
2. The Eye of a Supervisor
3. Listening Skill
4. Effective Scheduling
5. Presentation Skill
6. Train the Trainer
7. Selling Skill
8. Coaching Skill

05. Management Series Managing Our People
1. Managing Our People
2. Negotiation Skill
3. Strategic Management
4. Business Plan Design
5. Advance SMART Selling

06. Development Series Housekeeping Management
Development Program
1. Accounting & Finance Management Development Program
2. Front Office Management Development Program
3. Housekeeping Management Development Program
4. Sales & Marketing Management Development Program
5. Human Capital Management Development Program
6. Engineering Management Development Program

07. Specific Purpose Series Digital Marketing Training
1. English for Specific Purpose
2. Social Media & Digital Marketing
3. Health & Safety at Work
4. First Aid
5. Korean Class
6. Hotel Fire Drill

DESIGN 2018 HUMAN DEVELOPMENT
PLAN
• Timing:
• Annually
• Monthly
• Type of Development:
• Corporate
• Hotel
• Departmental
• Individual / Personal Development
Idea:

MARKET THE 2018 HUMAN
DEVELOPMENT PLAN
• www.youtube.com
• www.facebook.com/groups/kilasenggigiacademy
• www.slideshare.net/kilasenggigiacademy

CONDUCT A TRAINING
• Presentation Skill
• Communication Skill
• Train theTrainer Part One – SkillTraining
• Train theTrainer Part Two – KnowledgeTraining

CONGRATULATIONS !
• You have completed the learning cycle ofTHE BUSINESS OFTRAINING.
• You deserve for a Course Completion Certificate!
• Remember this:

Kila senggigi academy workshop.02

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