8. Housekeeping SBH
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The document outlines various roles within a hotel's housekeeping department, including executive housekeeping, laundry manager, room attendant, and housekeeping secretary. It provides the key competencies and responsibilities for each role, with a focus on cleaning, laundry, guest services, safety procedures, staff management, and administrative duties. Competencies include guest service skills, safety compliance, computer skills, budgeting, and people management. The roles have differing levels of responsibility within housekeeping and laundry operations at the hotel.
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8. Housekeeping SBH
- 1. Section 8. Housekeeping Department 1. EXECUTIVE HOUSEKEEPING ...........................................................................................................1 2. ASSISTANT EXECUTIVE HOUSEKEPING...........................................................................................3 3. LAUNDRY MANAGER......................................................................................................................4 4. ASSISTANT LAUNDRY MANAGER ...................................................................................................5 5. LINEN ATTENDANT / LAUNDRY ATTENDANT.................................................................................6 6. HEAD RECREATION.........................................................................................................................7 7. RECREATION SUPERVISOR .............................................................................................................8 8. RECREATION ATTENDANT..............................................................................................................9 9. HOUSEKEEPING SECRETARY.........................................................................................................10 10. ROOM ATTENDANT......................................................................................................................11 11. PUBLIC AREA SUPERVISOR...........................................................................................................12 12. PUBLIC AREA ATTENDANT ...........................................................................................................13 13. LAUNDRY SUPERVISOR ................................................................................................................14 14. HOUSEKEEPING SUPERVISOR.......................................................................................................15 15. HOUSEKEEPING OPERATOR.........................................................................................................17 16. FLORIST ........................................................................................................................................18
- 2. SENGGIGI BEACH HOTEL-LOMBOK Page 1 1. EXECUTIVE HOUSEKEEPING COMPETENCY REQUIREMENTS JOB TITLE EXECUTIVE HOUSEKEEPING KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCOROIAES ITHHCORO2AES ITHHCORO3AES ITHHHC001AES ITHHBHKGOIAES ITHHBHKG02AES ITHHBHKG03AES ITHHBHKG05AES ITHHBHKG06AES ITHHBTHSI6AES ITHHBTHS17AES ITHHBFOCO7AES ITHHGGA06AES ITHHGGA07AES ITHHGCTO2AES ITHHGCSO1AES ITHHGCSO2AES WORK WITH COLLEGUES & CUSTOMERS WORK IN SOCIALLLY DIVERSE ENVIRONENMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURE DEVELOP & UPDATE HOSPITALITY INDUSTRI KNOWLEDGE PROVIDE HOUSEKEEPING SERVICE TO THE GUEST CLEANS PREMISES & EQUIPMENT PREPARE ROOM FOR GUEST LAUNDER LINEN AND GUEST CLOTH PROVIDE VALET SERVICE PROVIDE LOST & FOUND FACILITY OBSERVE & MONITOR PEOPLE COMMUNICATE ON THE TELEPHONE RECEIVE & STORE STOCK CONTROL & ORDER STOCK PRODUCE DOCUMENT ON COMPUTER DEVELOP & UPDATE LOCAL KNOWLEDGE PROMOTE PRODUCT & SERVICE TO THE GUEST FUNCTIONAL UNITS ITHHGLE01AES ITHHGLE05AES ITHHGLE06AES ITHHGLE07AES ITHHGLE08AES ITHHGLE10AES ITHHGLE14AES ITHHGGA08AES ITHHGFAO4AES ITHHGGA05AES MONITOR WORKS OPERATIONS ROSTER STAFF MONITOR STAFF PERFORMANCE RECRUIT AND SELECT STAFF LEAD AND MANAGE PEOPLE MANAGE WORKPLACE RELATION PREPARE AND MONITOR BUDGET PLAN AND ESTABLISH SYSTEM AND PROCEDURE PREPARE FINACIAL STATEMENTS PLAN AND MANAGE MEETING
- 3. SENGGIGI BEACH HOTEL-LOMBOK Page 2 ITHHGLE04AES ITHHGGA09AES ESTABLISH & MAINTENANCE A SAFE & SECURE WORKPLACE MANAGE PROJECTS ELECTIVE UNITS ITHHBGSZO1AES ITHHBGSZO2AES ITHHBGSZO3AES ITHHBGSZO4AES PLAN ASSESMENT CONDUCT ASSESEMNT REVIEW ASSESMENT TRAIN SMALL GROUP EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/2012
- 4. SENGGIGI BEACH HOTEL-LOMBOK Page 3 2. ASSISTANT EXECUTIVE HOUSEKEPING COMPETENCY REQUIREMENTS EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING / 2012 JOB TITLE ASSISTANT EXECUTIVE HOUSEKEEPING KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCORO1AES ITHHCORO2AES ITHHCORO3AES ITHHHC001AES ITHHBHKGOIAES ITHHBHKG02AES ITHHBHKG03AES ITHHBHKG05AES ITHHBHKG06AES ITHHBTHSI6AES ITHHBTHSI7AES ITHHBF0007AES ITHHGGA06AES ITHHGGA07AES ITHHGCTO2AES WORK WITH COLLEDGE & CUSTOMER WORK IN SOCIALY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURE DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE PROVIDE HOUSEKEEPING SERVICE TO THE GUEST CLEANS PREMISES AND EQUIPMENT PREPARE ROOM FOR GUEST LAUNDER LINEN AND GUEST CLOTH PROVIDE VALET SERVICE PROVIDE LOST & FOUND FACILITY OBSERVE AND MONITOR PEOPLE COMMUNICATE ON THE TELEPHONE RECEIVE AND STORE STOCK CONTROL AND ORDER STOCK PRODUCE DOCUMENT ON COMPUTER FUNCTIONAL UNITS ITHHGLE01AES ITHHGLE05AES ITHHGLE06AES ITHHGLE07AES ITHHGLE08AES ITHHGLEIOAES ITHHGLEI4AES MONTOR WORK OPERATION ROSTER STAFF MONITOR STAF PRRFORMANCE RECRUITE AND SELECT STAFF LEAD AND MANAGE STAFF MANAGE WORK PLACE RELATION PREPARE AND MONITOR BUDGET ELECTIVE UNITS ITHHBGSZOIAES ITHHBGSZO2AES ITHHBGSZO3AES ITHHBGSZO4AES ITHHBGSZO8AES PLAN ASSESMENT CONDUCT ASSESMENT REVIEW ASSESMENT TRAIN SAMALL GROUP REVIEW TRAINING
- 5. SENGGIGI BEACH HOTEL-LOMBOK Page 4 3. LAUNDRY MANAGER COMPETENCY REQUIREMENTS JOB TITLE LAUNDRY MANAGER KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCORO1AES ITHHCORO2AES ITHHCORO3AES ITHHGGA01 AES ITHHC001AES ITHHGLE01AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES COMMUNICATE ON THE TELEPHONE DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE MONITOR WORK OPERATION FUNCTIONAL UNITS ITHHGLE14AES ITHHBHKG02AES ITHHBHKG05AES ITHHBHKG06AES ITHHGGA08AES ITHHBGSZO4AES ITHHBGSZO7AES ITHHGLE03AES ITHHGLE06AES ITHHGLE07AES ITHHGLE10AES ITHHGLE13AES ITHHGLE19AES ITHHGLE08AES PREPARE AND MONITOR BUDGET CLEAN PREMISES AND EQUIPMENT LAUNDER LINEN AND GUEST CLOTHES PROVIDE VALET SERVICE PLAN AND ESTABLISH SYSTEM AND PROCEDURES TRAIN SMALL GROUP DELIVER TRAINING SESSIONS DEVELOP AND IMPLEMENT OPERATIONAL PLANS MONITOR STAFF PERFORMANCE RECRUIT AND SELECT STAFF MANAGE WORKPLACE RELATIONS MANAGE QUALITY CUSTOMER SERVICE DEVELOP AND IMPLEMENT A BUSSINES PLAN LEAD AND MANAGE PEOPLE ELECTIVE UNITS ITHHBTHSO1AES ITHHBTHS17AES ITHHGHSO3AES ITHHGFAO1AES ITHHGGA08AES ITHHGLE02AES MAINTAIN THE SECURITY OF PREMISES AND PROPERTY OBSERVE AND MONITOR PEOPLE PROVIDE FIRST AID PROCESS FINANCIAL TRANSACTION PLAN AND ESTABLISH SYSTEM AND PROCEDURES IMPLEMENT WORKPLACE HEALTH,SAFETY AND SECURITY PROCEDURES EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 6. SENGGIGI BEACH HOTEL-LOMBOK Page 5 4. ASSISTANT LAUNDRY MANAGER COMPETENCY REQUIREMENTS JOB TITLE ASSISTANT LAUNDRY MANAGER KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCORO1AES ITHHCORO2AES ITHHCORO3AES ITHHBFOCO7AES ITHHC001AES ITHHGLEOIAES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES COMMUNICATE ON THE TELEPHONE DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE MONITOR WORK OPERATION FUNCTIONAL UNITS ITHHBHKG02AES ITHHBHKG05AES ITHHBHKG06AES ITHHGGA08AES ITHHBGSZO4AES ITHHGLE06AES ITHHGLE10AES ITHHGLE13AES ITHHGLEI9AES ITHHGLE08AES ITHHGLE13AES CLEAN PREMISES AND EQUIPMENT LAUNDER LINEN AND GUEST CLOTHES PROVIDE VALET SERVICE PLAN AND ESTABLISH SYSTEM AND PROCEDURES TRAIN SMALL GROUP MONITOR STAFF PERFORMANCE MANAGE WORKPLACE RELATIONS MANAGE QUALITY CUSTOMER SERVICE DEVELOP AND IMPLEMENT A BUSINESS PLAN LEAD AND MANAGE PEOPLE MANAGE FINANCES WITHIN A BUDGET ELECTIVE UNITS ITHHBTHSOIAES ITHHBTHSI7AES ITHHGHSO3AES ITHHGFAO1AES ITHHGGA08AES ITHHGLE02AES MAINTAIN THE SECURITY OF PREMISES AND PROPERTY OBSERVE AND MONITOR PEOPLE PROVIDE FIRST AID PROCESS FINANCIAL TRANSACTION PLAN AND ESTABLISH SYSTEM AND PROCEDURES IMPLEMENT WORKPLACE HEALTH,SAFETY AND SECURITY PROCEDURES EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/2012
- 7. SENGGIGI BEACH HOTEL-LOMBOK Page 6 5. LINEN ATTENDANT / LAUNDRY ATTENDANT COMPETENCY REQUIREMENTS JOB TITLE LINEN ATTENDANT/ LAUNDRY ATTENDANT KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCOROIAES ITHHCORO2AES ITHHCORO3AES ITHHC001 AES ITHHGCSO2AES ITHHBFOCO7AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE PROMOTE PRODUCT AND SERVICES TO CUSTOMER COMMUNICATE ON THE TELEPHONE FUNCTIONAL UNITS ITHHBHKG01AES ITHHBHKG02AES ITHHBHKG05AES ITHHGHSOIAES ITHHGGA03AES ITHHGGA06AES ITHHGGA07AES ITHHGCTO1AES ITHHGCTO2AES ITHHAGELO5AES PROVIDE HOUSEKEEPING SERVICES TO GUESTS CLEAN PREMISES AND EQUIPMENT LAUNDER LINEN AND GUEST CLOTHES FOLLOW WORKPLACE HYGIENE PROCEDURES SOURCE & PRESENT INFORMATION RECEIVE & STORE STOCK CONTROL & ORDER STOCK ACCESS AND RETRIEVE COMPUTER DATA PRODUCE DOCUMENTS ON COMPUTER (ENGLISH) WRITE SHORT MESSAGE ELECTIVE UNITS ITHHGLE01AES ITHHBHKG06AES ITHHBTHS16AES ITHHGHSO3AES MONITOR WORK OPERATIONS PROVIDE VALET SERVICES PROVIDE LOST & FOUND FACILITIES PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 8. SENGGIGI BEACH HOTEL-LOMBOK Page 7 6. HEAD RECREATION COMPETENCY REQUIREMENTS JOB TITLE HEAD RECREATION KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHC001AES ITHHGGA01AES ITHHGHS01AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOPED UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE FOLLOW WORKPLACE HYGIENE PROCEDURES FUNCTIONAL UNITS 7 8 9 10 11 12 ITHHGCS02AES ITHHGLE01AES ITHHGLE06AES THHGLE08AES ITHHAGEL02AES ITHHAGEL05AES PROMOTE PRODUCTS AND SERVICES TO CUSTOMERS MONITOR WORK OPERATION MONITOR STAFF PERFORMANCE LEAD AND MANAGE PEOPLE START UP COMPERSATION AND DEVELOP GOOD RELATIONSHIP WITH GUEST WRITE SHORT MESSAGE ELECTIVE UNITS 13 14 15 ITHHBHKG05AES ITHHGGA03AES ITHHGHS03AES LAUNDER LINEN AND GUEST CLOTH SOURCE AND PRESENT INFORMATION PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 9. SENGGIGI BEACH HOTEL-LOMBOK Page 8 7. RECREATION SUPERVISOR COMPETENCY REQUIREMENTS JOB TITLE HEAD RECREATION KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHC001AES ITHHGGA01AES ITHHGHS01AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOPED UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE FOLLOW WORKPLACE HYGIENE PROCEDURES FUNCTIONAL UNITS 7 8 9 ITHHGCS02AES ITHHBHKG02AES ITHHBHKG01AES PROMOTE PRODUCTS AND SERVICES TO CUSTOMERS CLEAN PREMISES AND EQUIPMENT PROVIDE HOUSEKEEPING SERVICE TO GUESTS ELECTIVE UNITS 10 11 12 ITHHBTHS16AES ITHHGGA03AES ITHHGHS03AES PROVIDE LOST & FOUND FASILITIES SOURCE AND PRESENT INFORMATION PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 10. SENGGIGI BEACH HOTEL-LOMBOK Page 9 8. RECREATION ATTENDANT COMPETENCY REQUIREMENTS JOB TITLE HEAD RECREATION KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHC001AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOPED UPDATE HOSPITALITY INDUSTRY KNOWLEDGE FUNCTIONAL UNITS 5 6 ITHHBHKG02AES ITHHGHS01AES CLEAN PREMISES AND EQUIPMENT FOLLOW WORKPLACE HYGIENE PROCEDURES ELECTIVE UNITS 7 8 ITHHGGA03AES ITHHBTHS16AES PROVIDE FIRST AID PROVIDE LOST & FOUND FACILITY EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 11. SENGGIGI BEACH HOTEL-LOMBOK Page 10 9. HOUSEKEEPING SECRETARY COMPETENCY REQUIREMENTS JOB TITLE HOUSEKEEPING SECRETARY KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 ITHHCOR01AES ITHHCOR02AES ITHHCOR02AES ITHHCO01AES ITHHBGEL01AES WORK IN COLLEAGUES AND CUSTOMER WORK IN SOCIALLY ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE (ENGLISH) EXCHANGE FAMILIAR INFORMATION IN THE SPOKEN LANGUAGE FUNCTIONAL UNITS 6 7 8 9 10 11 12 13 14 15 ITHHGLE08AES ITHHGLE10AES ITHHGGA01AES ITHHGGA02AES ITHHGGA03AES ITHHGCT01AES ITHHGCT02AES ITHHGGA07AES ITHHGGA07AES ITHHGEL05AES LEAD AND MANAGE PEOPLE MANAGE WORK PLACE RELATION COMMUNICATE IN THE TELEPHONE PERFORM CLERICAL PROCEDURES SOURCE AND PRESENT INFORMATION ACCESS AND RETRIEVE COMPUTER DATA PRODUCE DOCUMENTS ON COMPUTER PROVIDE LOST AND FOUND FACILITIES CONTROL AND ORDER STOCK (ENGLISH) WRITE SHORT MESSAGE ELECTIVE UNITS 16 17 18 ITHHBHKG01AES ITHHBHKG02AES ITHHGHS03AES PROVIDE HOUSEKEEPING SERVICE TO GUESTS CLEAN PREMISES AND EQUIPMENT PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 12. SENGGIGI BEACH HOTEL-LOMBOK Page 11 10. ROOM ATTENDANT COMPETENCY REQUIREMENTS JOB TITLE ROOM ATTENDANT KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHC001AES ITHHGGA01AES ITHHGHS01AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOPED UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE FOLLOW WORKPLACE HYGIENE PROCEDURES FUNCTIONAL UNITS 7 8 9 10 ITHHGCS02AES ITHHBHKG02AES ITHHBHKG01AES ITHHBHKG03AES PROMOTE PRODUCTS AND SERVICES TO CUSTOMERS CLEAN PREMISES AND EQUIPMENT PROVIDE HOUSEKEEPING SERVICE TO GUESTS PREPARE ROOMS FOR GUESTS ELECTIVE UNITS 11 12 13 14 ITHHBHKG05AES ITHHBTHS16AES ITHHGGA03AES ITHHGHS03AES LAUNDER LINEN AND GUESTS CLOTHES PROVIDE LOST & FOUND FACILITIES SOURCE AND PRESENT INFORMATION PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 13. SENGGIGI BEACH HOTEL-LOMBOK Page 12 11. PUBLIC AREA SUPERVISOR COMPETENCY REQUIREMENTS JOB TITLE PUBLIC AREA SUPERVISOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHC001AES ITHHBFOC07AES ITHHBHKG01AES ITHHBHKG02AES ITHHBHKG03AES ITHHBTH16AES ITHNBTHS08AES ITHHGCS01AES WORK WITH COLLEAGUE & CUSTOMER WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY & SECURITY PROCEDURES DEVELOP & UPDATE HOSPITALITY INDUSTRY KNOLEDGE COMMUNICATE ON THE TELEPHONE PROVIDE HOUSEKEEPING SERVICE TO GUEST CLEAN PREMISES AND EQUIPMENT PREPARE ROOM FOR GUEST PROVIDE LOST & FOUND FACILITIES ESCORT & CARRY VALUABLES DEVELOP & UPDATE LOCAL KNOWLEDGE FUNCTIONAL UNITS 12 13 14 15 16 17 18 ITHHGLE06AES ITHHGGA07AES ITHHGLE01AES ITHHGLE06AES ITHHGLE08AES ITHHSGEL04AES ITHHSGEL04AES MONITOR STAFF PERFOMANCE CONTROL AND ORDER STOCK MONITOR WORKS OPERATIONS MONITOR STAFF PERFOMANCE LEAD AND MANAGE PEOPLE READ INFORMATION TEXTS PRODUCE DOCUMENTS ON COMPUTER ELECTIVE UNITS 19 20 21 ITHHAGEL05AES ITHHBGSZ04AES ITHHGHS03AES (ENGLISH) WRITE SHORT MESSAGE TRAIN SMALL GROUP PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 14. SENGGIGI BEACH HOTEL-LOMBOK Page 13 12. PUBLIC AREA ATTENDANT COMPETENCY REQUIREMENTS JOB TITLE PUBLIC AREA ATTENDANT KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHC001AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE FUNCTIONAL UNITS 5 6 7 ITHHBHKG01AES ITHHBHKG02AES ITHHGHS01AES PROVIDE HOUSEKEEPING SERVICE TO GUESTS CLEAN PREMISES AND EQUIPMENT FOLLOW WORKPLACE HYGIENE PROCEDURES ELECTIVE UNITS 8 9 10 ITHHBHKG01AES ITHHGHS03AES ITHHBTHS16AES PREPARE ROOMS FOR GUESTS PROVIDE FIRST AID PROVIDE LOST & FOUND FACILITY EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 15. SENGGIGI BEACH HOTEL-LOMBOK Page 14 13. LAUNDRY SUPERVISOR COMPETENCY REQUIREMENTS JOB TITLE LAUNDRY SUPERVISOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCOROIAES ITHHCORO2AES ITHHCORO3AES ITHHC001AES ITHHGGA01AES ITHHGLE01 AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATION ON THE TELEPHONE MONITOR WORK OPERATION FUNCTIONAL UNITS ITHHBHKG02AES ITHHBHKG05AES ITHHBHKG06AES ITHHGGA08AES ITHHBGSZO4AES ITHHGLE06AES ITHHGLE10AES ITHHGLE13AES ITHHGLE08AES CLEAN PREMISES AND EQUIPMENT LAUNDER LINEN AND GUEST CLOTHES PROVIDE VALET SERVICE PLAN AND ESTABLISH SYSTEM AND PROCEDURES TRAIN SMALL GROUP MONITOR STAFF PERFORMANCE MANAGE WORKPLACE RELATIONS MANAGE QUALITY CUSTOMER SERVICE LEAD AND MANAGE PEOPLE ELECTIVE UNITS ITHHBTHSO1AES ITHHBTHS17AES ITHHGHSO3AES ITHHGFAO1AES ITHHGGA08AES ITHHGLE02AES MAINTAIN THE SECURITY OF PREMISES AND PROPERTY OBSERVE AND MONITOR PEOPLE PROVIDE FIRST AID PROCESS FINANCIAL TRANSACTION PLAN AND ESTABLISH SYSTEM AND PROCEDURES IMPLEMENT WORKPLACE HEALTH,SAFETY AND SECURITY PROCEDURES EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 16. SENGGIGI BEACH HOTEL-LOMBOK Page 15 14. HOUSEKEEPING SUPERVISOR COMPETENCY REQUIREMENTS JOB TITLE HOUSEKEEPING SUPERVISOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS ITHHCORO1AES ITHHCORO2AES ITHHCORO3A ITHHC001AES ITHHBFOCO7AES ITHHGHSOIAES ITHHGHSO3AES ITHHSGELO3AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE FOLLOW WORKPLACE HYGIENE PROCEDURES PROVIDE FIRST AID DEALING WITH COMPLAINTS FUNCTIONAL UNITS ITHHGGA05AES ITHHGGA03AES ITHHGGA07AES ITHHGFAO2AES ITHHGCTOIAES ITHHGCTO2AES ITHHBGSZO4AES ITHHBGSZO5AES ITHHBGSZO2AES ITHHGLE01AES ITHHGLE06AES ITHHGLE08AES ITHHGLE05AES ITHHGLE04AES PLAN AND MANAGE MEETING SOURCE & PRESENT INFORMATION CONTROL AND ORDER STOCK MAINTAIN FINANCIAL RECORD ACCESS AND RETRIEVE COMPUTER DATA PRODUCE DOCUMENTS ON COMPUTER TRAIN SMALL GROUP PLAN AND PROMOTE A TRAINING PROGRAM CONDUCT ASSESSMENT MONITOR WORK OPERATION MONITOR STAFF PERFORMANCE LEAD AND MANAGE PEOPLE ROSTER STAFF ESTABLISH AND MAINTAIN A SAFE AND SECURE WORKPLACE
- 17. SENGGIGI BEACH HOTEL-LOMBOK Page 16 ELECTIVE UNITS ITHHBHKGOIAES ITHHBHKG02AES ITHHBHKG03AES ITHHBGSZOIAES ITHHGLE03AES ITHHGLE09AES PROVIDE HOUSEKEEPING SERVICE TO GUESTS CLEAN PREMISES AND EQUIPMENT PREPARE ROOMS FOR GUESTS PLAN ASSESSMENT DEVELOP AND IMPLEMENT OPERATIONAL PLANS MANAGE WORKPLACE DIVERSITY EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 18. SENGGIGI BEACH HOTEL-LOMBOK Page 17 15. HOUSEKEEPING OPERATOR COMPETENCY REQUIREMENTS JOB TITLE HOUSEKEEPING OPERATOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHC001AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE FUNCTIONAL UNITS 5 6 7 8 9 10 11 12 ITHHGGA01AES ITHHGGA02AES ITHHGGA03AES ITHHGCT01AES ITHHGCT02AES ITHHBTHS16AES ITHHGGA07AES ITHHAGEL05AES COMMUNICATE ON THE TELEPHONE PERFORM CLERICAL PROCEDURES SOURCE AND PRESENT INFORMATION ACCESS AND RETRIEVE COMPUTER DATA PRODUCE DOCUMENTS ON COMPUTER PROVIDE LOST & FOUND FACILITIES CONTROL & ORDER STOCK (ENGLISH) WRITE SHORT MESSAGES ELECTIVE UNITS 13 14 15 16 ITHHBHKG01AES ITHHBHKG02AES ITHHBHKG03AES ITHHGHS03AES PROVIDE HOUSEKEEPING SERVICE TO GUESTS CLEAN PREMISES AND EQUIPMENT PREPARE ROOMS FOR GUESTS PROVIDE FIRST AID EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012
- 19. SENGGIGI BEACH HOTEL-LOMBOK Page 18 16. FLORIST COMPETENCY REQUIREMENTS JOB TITLE FLORIST KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHC001AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE FUNCTIONAL UNITS 5 6 7 8 ITHHGGA01AES ITHHBHKG01AES ITHHBHKG02AES ITHHAGEL05AES COMMUNICATE ON THE TELEPHONE PROVIDE HOUSEKEEPING SERVICE TO GUESTS CLEAN PREMISES AND EQUIPMENT WRITE SHORT MESSAGE ELECTIVE UNITS 9 10 11 12 ITHHGCS01AES ITHHGHS01AES ITHHGHS03AES ITHHGGA07AES DEVELOP AND UPDATE LOCAL KNOWLEDGE FOLLOW WORKPLACE HYGIENE PROCEDURES PROVIDE FIRST AID CONTROL AND ORDER STOCK EFFECTIVE DATE : MARET 2012 PREPARED BY : HOUSEKEEPING/ 2012