Training 4.0 at Digital Era

HOTEL CHANTI SEMARANG
Human Capital Development
TRAINING 4.0:
THE BUSINESS OF TRAINING @
DIGITAL ERA
April 25th, 2019
Because Right Thinking Creates Brightest Future

3Lighthouses Wisdom:
Greatness is in the direction you are moving.

PRESENTATION CONTENT
◦ Food for Thought
◦ About 3Lighthouses
◦ Learning Outcomes
◦ Base of References for Human Capital Development
◦ Training Cycle
◦ The IDEA
◦ Inspire
◦ Define
◦ Evaluate
◦ Act
◦ Moving Forward: What’s Next?
Because Right Thinking Creates Brightest Future FOLLOW www.ThreeLighthouses.com

FOOD FOR THOUGHT
◦ If you can’t explain it simply, you don’t understand it quite well. Albert
Einstein
◦ Teach a man how to fish and he can find fishes for the rest of his life. Lao
Tzu
◦ I do I Understand. Confucius
◦ 7Habits of Highly Effective People. Stephen Covey
◦ Inspire Others to Find Their Voice, 8th Habit. Stephen Covey
◦ Jonathan Livingstone Seagull – YOU. Richard Bach
◦ Lighthouse Wisdom. 3Lighthouses

◦ CRDA-Z Academy @ 3Lighthouses
◦ At 3Lighthouses, we CONNECT, COLLABORATE and CREATE masterpieces together
with YOU.
◦ 127 clients since November 11st, 2004 for various industries. See our Capability
Statement.
◦ Let’s create legacy together:
◦ FOLLOW www.ThreeLighthouses.com (19,046 Followers)
◦ JOIN www.facebook.com/groups/3Lighthouses (5,788 Members)
◦ LIKE www.facebook.com/CRDAZ (19,015 Likers)
3LIGHTHOUSES

MATEO MUHAMMAD
Founder & Managing Director
+62 815 192 555 92
3LIGHTHOUSES
• Area Director of Human Resources for Hyatt International Hotels Indonesia (Managing Human
Resources of 7 Hyatt properties in Jakarta, Bandung, Surabaya & Bali)
• Group Director of Human Resources for Singgasana Hotels & Resorts (Balai Sidang Jakarta, Hilton
Hotels Indonesia, Lombok Golf Kossaido, Bali Golf Kossaido, Makassar)
• Managing Director of 3Lighthouses (was Lighthouse Indonesia)
• Appointed Service Excellence Trainer for Kementerian Budaya & Pariwisata RI; conducting Service
Excellence training for 10 tourism destination cities.
• Defining Company Strategy for Pacific Place Jakarta
• Opening SEIBU Department Store
• Conducting Strategic Workshop for Conservation International Indonesia attended by Professors and
Doctors
• Conducting Service Excellence for doctors of Rumah Sakit Kusta Rehatta, Keled, Central Java
• Acted as General Manager for re-opening Inaya Putri Bali (only during APEC in Bali).
• Training ALL employees for Kila Senggigi Beach Lombok, Hotel Tentrem Yogyakarta, Hotel Chanti
Semarang, Grand Nikko Bali (now: Hilton Bali)
• Training ALL Sales Team of Ciputra Division 3B; offices @ Java, Sumatera, Kalimantan, Sulawesi
• Designing Operations Manual for Inna Hotel Groups; Grand Inna Muara Padang, Grand Inna Bali,
Inaya Putri Bali
And many exciting, good things and masterpieces yet to come….
FOLLOW:
www.ThreeLighthouses.com

We have served and continue to serve
more than 126 clients since November
11th, 2004 including the following;
• Associations
• Corporate offices
• Courier services
• Event management
• Financial institutions
• Forwarding company
• Health services
• Hotels & resorts
• Magazines
• Meeting, Incentive, Convention and
Exhibitions
• Non-government organization
• Production Houses
• Retail
• Tabloids
• Trader
OUR CLIENTS

What is necessary to change a person
is to change his awareness of himself
Abraham Maslow

1. Vision & Mission
2. Values
3. Value Propositions; Unique Selling Points
4. Annual Business Plan
5. Corporate Directives
6. General Management Directives
7. Management Directives
BASE OF REFERENCE

1. The CHANTI Academy
2. Online Operations and Training Manual; Hotel &
Departmental Contents & Templates
3. Learning Center / Kiosk / Library
4. Hotel Trainers Club (include photos of each trainer)
5. Annual Hotel & Departmental Training Plan
6. Training Modules; Hotel & Departmental Orientation,
etc
7. Binder of Departmental Operations and Training
Manual
8. Training Passport and Syllabus for Trainees, Associates,
Supervisors, Managers, ExecutivesBecause Right Thinking Creates Brightest Future FOLLOW www.ThreeLighthouses.com
LEARNING OUTCOME

1. Plan a training
2. Design a training
3. Market a training
4. Conduct a training
5. Evaluate the training effectiveness
TRAINING CYCLE

◦ The Idea: what do we want to achieve? learning
objectives, learning outcomes
◦ Inspire: Coach You, inspirations, right thinking
◦ Define: The Concept, The Theory, The Model
◦ Evaluate: Connect to matters, Put Theory Into
Action, Workable ideas
◦ Act: SMART Goals Setting, Make a difference in
the workplace
THE IDEA

INSPIRE
Situational Overview
Profile of a Great Trainer
Jonathan Livingston Seagull by
Richard Bach
Departmental Trainers Roles
and Responsibilities
Our Deepest Fear. Coach
Carter
How Great I AM
Lighthouse Wisdom
7Habits of Highly Effective
People by Stephen Covey
8th Habit by Stephen Covey
Learning Strategy

◦ External Assessment
◦ Lack of competent talent of service professionals. If they are highly
competent, they tend to search career opportunities outside region.
overseas.
◦ Greater career opportunities overseas; hotels, resorts, restaurants, cruise
ships, residences
◦ New hotels and resorts development
◦ Limited availability of global hotel schools
◦ Seasonal business levels; high occupancy in certain months only
◦ Abundance availability of online learning resources; not knowledge era
anymore, but wisdom era.
INSPIRE

◦ Internal Assessment
◦ Anticipated turn over due to limited working period / PKWT
◦ Hotel Chanti Semarang under Tentrem Hotel Management Indonesia provide
career and learning opportunities
◦ Return on Training Investment with focused and themed learning needs to be
explored.
◦ Online learning is a necessity.
◦ Human Capital Engagement, Innovative, Agent of Change, Brand Ambassador,
competent Human Capital, solid teamwork, Exceeding guest expectations with
personalized services, Increase hotel sales, reduced cost, Get things done, effective
communication, use of available technology resources, better ways newer ways,
proactive service professional & leaders, value-driven team are some of identified
key words for human capital development @ Hotel Chanti Semarang.
◦ In Summary: HUMAN CAPITAL . PRODUCTIVITY . PROFIT
INSPIRE

◦ Recommended Action
◦ Each individual represents
◦ Hotel Chanti Semarang
◦ Tentrem Hotel Management Indonesia
◦ Focused and themed strategy and action
◦ Further engage the human capital into achievement of business objectives
◦ Use of available technology resources
◦ Everyone is the sales person and agent of change
◦ Return on Training Investment; Focus onto “The Must-Know” only
◦ Adopt continuous learning principle; Lesson Learned and Make a
in the Workplace
◦ Leaders are coaches; embrace coaching principles
INSPIRE

INSPIRE
Competent
Departmental
Trainers are required.

INSPIRE
◦ Has a great empathy
◦ Consistently uses reward
◦ Has a deep sense of their responsibility
◦ Enjoys their work
◦ Likes People
◦ Feels secured in own abilities and
believe to do better
◦ Has a profound respect for the dignity
and worth of each individual
◦ Accepts others as they are
◦ Is willing to accept or try out new things
and ideas
◦ Has high levels of patience
◦ Recognizes the uniqueness and strengths
of each individual and build upon such
strengths
◦ Is sensitive to the needs, fears, problems
and goals of learners
◦ Reflects on experiences and attempt to
translate them into lessons learned
◦ Is humble and avoids the use of power
◦ Enjoys learning along with others
◦ Continuously expands the range of
interest
◦ Is committed to and involved in
continuous learning
Profile of a Great Trainer

◦ Different stroke for different folk
INSPIRE
Learner Style

INSPIRE

INSPIRE“Create a Story!”

INSPIRE
Individual Exercise:
1. ..
2. …
3. …
4. …
5. …
6. …
7. …
8. …
9. …
10.…
https://www.youtube.com/watch?v=n7hQIwrpTJQ
Q. What qualities must ONE have to get
the Golden Buzzer?

DEFINE
Concept
The Theory
The MODEL

TRAINING CYCLE
1. Plan a training
2. Design a training
3. Market a training
4. Conduct a training
5. Evaluate the training effectiveness
DEFINE
Concept, The Theory, The Model
DEVELOPMENT
Required Skills
Administrative . Business . Communication .
Computer . Coaching . Creative Design .
English . Influence . Mentoring . Presentation .
Selling . Training
Self Help:
www.SLIDESHARE.net
www.GOOGLE.com
www.WIKTIONARY.org
www.YOUTUBE.com
www.WIKIPEDIA.org

◦ Use Online e-Learning portal available
◦ Restricted the user
◦ Administrator to be appointed
◦ Conventional collaterals are less preferred nowadays; posters, credos, etc
◦ Market Benefits! As also usual selling and marketing efforts – to get the
buy-in
◦ Smart teasers
◦ Use images. Remember the effective use of Facebook and Instagram
DEFINE
Market a Training

◦ 5Ps: Prior Planning Prevents Poor Performance
◦ Master the following skills by using slideshare.net or our learning resources
◦ Presentation
◦ Training
◦ Communication
◦ Marketing
◦ Selling
◦ Rehearse before conducting any training sessions
◦ Use the Training Module materials
◦ Tutor’s Notes
◦ PowerPoint presentation
◦ Handouts
◦ Relevant materials @ youtube, google, pinterest, slideshare.net, Wikipedia.org
◦ Training Administration; Training Passport, Course Feedback
DEFINE
Conduct a Training

◦ Summary Course Feedback
◦ Establish Lessons Learned:
◦ Highlight areas to improve
◦ Utilize areas of strengths
◦ Share findings during the Morning Briefing or Monthly Meeting
◦ Lessons Learned
◦ Unattandees
◦ Ways Forward
◦ Coach performance at the workplace
◦ Linked to Performance Development Review
◦ Complete the Training Passport
DEFINE
Evaluate the Training Effectiveness

EVALUATE
Connect to
matters
Put Theory into
Action
Workable Ideas

◦ Target of Training Syllabus
◦ For Casuals & Trainees
◦ For Associates
◦ For Supervisors
◦ For Managers
◦ For Executives
EVALUATE
Training Passport & Syllabus
◦ Duration
◦ The 1st Day of Assignment; New Joiner, Newly
Promoted, Newly Transferred
◦ 1 Month
◦ 3 Months
◦ 6 Months
◦ 9 Months
◦ 12 Months

◦ Annual & Monthly Hotel Training Plan
◦ Annual & Monthly Departmental Training Plan
◦ Remember Types of Training available:
◦ Core
◦ Technical / Functional
◦ Leadership
◦ Development Programs for Supervisor,
Manager, Executive
◦ Specific Purpose
◦ Utilize e-Learning Portal
◦ Ensure individual participation
EVALUATE
Training Plan

◦ Operations Manual Index
◦ Training Manual Index
◦ Refer to existing Tentrem Hotel Management Indonesia
EVALUATE
Departmental Operations & Training Manual

ACT
Make a
difference in the
workplace

◦ The Chanti Academy
◦ Online Departmental Operations & Training Manual
◦ Wordpress.com
◦ Google.com
◦ Youtube.com
◦ Pinterest.com
◦ Facebook.com
◦ Learning Kiosk / Center / Library
◦ Hotel Trainers Club + Photo
◦ Management Support
ACT
Make a difference in the workplace

◦ SELECT www.wordpress.com
◦ Learn the “How to design an Online Departmental Operations & Training Manual”
@ 3Lighthouses Learning ToolBox
◦ Utilize available technology resources;
◦ Google.com
◦ Youtube.com
◦ Pinterest.com
◦ Facebook.com
◦ … your ideas?
ACT
Online Departmental Operations &
Training Manual

PART ONE:
1.Objective of the Departmental Training & Operations
Manual
2.Vision
3.Mission
4.Core Values
5.Management & Leadership Values
6.Unique Selling Points / Value Propositions
7.History of Hotel Chanti Semarang Yogyakarta
8.Organization Chart; Hotel & Departmental
9.Job Description & Specification
10.Top 10 Guest Expectations
ACT
Departmental Operations & Training Manual
PART TWO:
1. Hotel Facilities & Services
2. Personal Hygiene & Grooming
3. Human Capital Development; Hotel Training Menu,
Development Program, Training Plan
4. Fire & Emergency Procedures
5. Training Modules
6. Task List
7. Task Breakdown (Session Plan)
PART THREE:
1. Training Passport
2. Templates
3. Training Administration

ACT
Annual Human Development Plan
N O .ACTIVITY 2017 2018 N O TES
SEP O CT N O V D EC JAN FEB M AR APR M AY JU N JU L AU G SEP O CT N O V D EC
1 BusinessPlan O bjectives Relevantto H um an D evelopm ent
2 Perform ance Appraisal Sum m ary ofD evelopm entPlan
3 The BestLearnerofthe Q uarter Selected by M anagem entTeam & H R
4 The BestTrainerofthe Q uarter Selected by M anagem entTeam & H R
5 The BestTraining Team ofthe Q uarter Selected by M anagem entTeam & H R
6 The BestLearnerofthe Year Selected by M anagem entTeam & H R
7 The BestTraining Team ofthe Q uarter Selected by M anagem entTeam & H R
8 The BestTraining Team ofthe Year Selected by M anagem entTeam & H R
9 Succession & M anpow erPlan Based on Perform ance A ppraisal
10 Training W orkshop Review progress and plan ofH um an D evelopm entPlan
11 D epartm entalTraining Activities A s perthe D epartm entalTraining N eeds /Plan
12 Training PassportReview Based on individualdevelopm entplan
1 2 3 4 5 6 7 8 9 10 11 12

SMART Goals Setting
SMART Goal Tactic / Strategy Timing / PIC
ACT

◦ Follow Up on Learning Outcomes
1. The Chanti Academy
2. Online Operations and Training Manual; Hotel & Departmental Contents & Templates
3. Learning Center / Kiosk / Library
4. Hotel Trainers Club (include photos of each trainer)
5. Annual Hotel & Departmental Training Plan
6. Training Modules; Hotel & Departmental Orientation, etc
7. Binder of Departmental Operations and Training Manual
8. Training Passport and Syllabus for Trainees, Associates, Supervisors, Asst Dept Head, Dept
Heads and Executives
9. Proposed Training Incentive Scheme; Quarterly & Annually
◦ Human Capital Development Audit
◦ Hotel Trainers Club in Action
◦ Share findings to ALL Employees
◦ SMART Goals Setting in Action
MOVING FORWARD: WHAT’S NEXT

REMEMBER
Lighthouse Wisdom
@3Lighthouses

Training 4.0 at Digital Era

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