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9. Human Capital
- 1. Section9. Personnel Department 1. PERSONNEL MANAGER ....................................................................................................................1 2. ASSISTANT PERSONNEL MANAGER..................................................................................................3 3. TRAINING COORDINATOR................................................................................................................5 4. CHIEF SECURITY................................................................................................................................7 5. ASSISTANT CHIEF SECURITY .............................................................................................................9 6. SECURITY SUPERVISOR...................................................................................................................11 7. SECURITY GUARD ...........................................................................................................................13 8. CANTEEN SUPERVISOR...................................................................................................................14
- 2. SENGIGIGI BEACH HOTEL-LOMBOK Page 1 1. PERSONNEL MANAGER COMPETENCY REQUIREMENTS JOB TITLE PERSONNEL MANAGER KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHCO01AES ITHHGGA01 AES ITHHGGA02AES ITHHGCS01AES ITHHGH03AES ITHHGGA06AES ITHHGCS02AES ITHHBTHS17AES ITHHGFA04AES ITHHGCT01AES ITHHGHS01AES ITHHAGEL02AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATES ON THE TELEPHONE PERFORM CLERICAL PROCEDURES DEVELOP AND UPDATE LOCAL KNOWLEDGE PROVIDE FIRST AID RECEIVE AND STORE STOCK PROMOTE PRODUCT AND SERVICES TO CUSTOMERS OBSERVE AND MONITOR PEOPLE PREPARE FINANCIAL STATEMENT ACCESS AND RETRIEVE COMPUTER DATA FOLLOW WORKPLACE HYGIENE PROCEDURES (ENGLISH) START UP CONVERSATION AND DEVELOP RELATIONSHP WITH GUEST FUNCTIONAL UNITS 16 17 18 19 20 21 22 23 24 25 26 ITHHGLE07AES ITHHGLE10AES ITHHGLE13AES ITHHGGA05AES ITHHGLE10AES ITHHGLE11AES ITHHGCS03AES ITHHGCS04AES ITHHGCS08AES ITHHGGA03AES ITHHGGA04AES RECUITT AND SELECT STAFF MANAGE WORKPLACE RELATION MANAGE FINANCES WITHIN A BUDGET PLAN AND MANAGE MEETING MANAGE WORKPLACE RELATION MANAGE QUALITY CUSTOMER SERVICE DEAL WITH CONFLICT SITUATION MAKE PRESENTATION ESTABLISH AND CONDUCT BUSINESS RELATIONSHIP SOURCE AND PRESENT INFORMATION PREPARE BUSINESS DOCUMENT
- 3. SENGIGIGI BEACH HOTEL-LOMBOK Page 2 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 ITHHGGA08AES ITHHGLE10AES ITHHGLE01AES ITHHGLE14AES ITHHGLE09AES ITHHAGEL05AES ITHHSGEL05AES ITHHBGSZ02AES ITHHBGSZ04AES ITHHBGSZ03AES ITHHBGSZ05AES ITHHBGSZ06AES ITHHBGSZ08AES ITHHAGSZ01AES ITHHAGSZ02AES ITHHAGSZ03AES ITHHAGSZ04AES ITHHAGSZ05AES ITHHAGSZ06AES ITHHAGSZ08AES PLAN AND ESTABLISH SYSTEMS AND PROCEDURES LEAD AND MANAGE PEOPLE MONITOR WORK OPERATION PREPARE AND MONITOR BUDGET MANAGE WORKPLACE DIVERSITY ( ENGLISH ) WRITE SHORT MESSAGE ( ENGLISH ) WRITE BUSINESS LETTER CONDUCT ASSESSMENT TRAIN SMALL GROUPS REVIEW ASSESSMENT PLAN AND PROMOTE A TRAINING PROGRAM PLAN A SERIES OF TRAINING SESSION REVIEW TRAINING ANALYSE COMPETENCY REQUIREMENT DESIGN AND ESTABLISH THE TRAINING SYSTEM DESIGN AND ESTABLISH THE ASSESSMENT SYSTEM MANAGE THE TRAINING AND ASSESSMENT SYSTEM EVALUATE THE TRAINING AND ASSESSMENT SYSTEM DEVELOP ASSESSSMENT PROCEDURES DESIGN TRAINING COURSES ELECTIVE UNITS 47 48 49 50 51 52 53 54 55 56 ITHHBGSZ01AES ITHHSGEL02AES ITHHSGEL03AES ITHHBTHS06AES ITHHGFA05AES ITHHGLE16AES ITHHGFA05AES ITHHGLE19AES PLAN ASSESSMENT ( ENGLISH ) DELIVER SHORT ORAL PRESENTATION ( ENGLISH ) DEALING WITH COMPLAINTS APPREHEND OFFENDER MANAGE PAYROLL RECORD DEVELOP AND IMPLEMENT A BUSINESS PLAN MANAGE HOTEL PROPERTY LICENCE MANAGE GOVERNMENT RELATIONSHIP MANAGE PROJECT MANAGE PHSYICAL ASSET EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012
- 4. SENGIGIGI BEACH HOTEL-LOMBOK Page 3 2. ASSISTANT PERSONNEL MANAGER COMPETENCY REQUIREMENTS JOB TITLE ASSISTANT PERSONNEL MANAGER KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHCO01AS ITHHGGA01AES ITHHGGA07AES ITHHGGA02AES ITHHGGA03AES ITHHGLE07AES ITHHAGEL05AES ITHHGHS01AES ITHHGCT01AES ITHHAGEL04AES ITHHBGEL02AES ITHHSGEL04AES ITHHAGEL02AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY KOWLEDGE COMMUNICATES ON THE TELEPHONE CONTROL AND ORDER STOCK PERFORM CLERICAL PROCEDURES SOURCE AND PRESENT INFORMATION RECRUIT AND SELECT STAFF WRITE SHORT MESSAGE FOLLOW WORKPLACE HYGIENE PROCEDURES ACCESS AND RETRIEVE COMPUTER DATA READ INTRUCTION AND DIAGRAMS IN A RELEVANT CONTEXT READ BASIC DIRECTION AND FOLLOW DIAGRAMS READ INFORMATION TEXT (ENGLISH) START UP CONVERSATION AND DEVELOP RELATIONSHIP WITH GUESTS FUNCTIONAL UNITS 17 18 19 20 21 22 23 24 25 26 ITHHGFA05AES ITHHGFA04AES ITHHGCS03AES ITHHGGA04AES ITHHGLE17AES ITHHGLE05AES ITHHGLE01AES ITHHGLE06AES ITHHGLE09AES ITHHGLE10AES MANAGE PAYROLL RECORDS PREPARE FINANCIAL STATEMENT DEAL WITH CONFLICT SITUATION PREPARE BUSINESS DOCUMENT MANAGE AND PURCHASE STOCK ROSTER STAFF MONITOR WORK OPERATION MONITOR STAFF PERFOMENCE MANAGE WORKPLACE DIVERSITY MANAGE WORKPLACE RELATIONS
- 5. SENGIGIGI BEACH HOTEL-LOMBOK Page 4 27 28 29 30 31 32 33 34 ITHHGCS04AES ITHHGLE08AES ITHHBGSZ02AES ITHHBGSZ03AES ITHHBGSZ04AES ITHHSGEL03AES ITHHBGSZ05AES ITHHGHS03AES MAKE PRESENTATION LEAD AND MANAGE PEOPLE CONDUCT ASSESSMENT REVIEW ASSESSMENT TRAIN SMALL GROUP ( ENGLISH ) DEALING WITH COMPLAINTS PLAN AND PROMOTE A TRAINING PROGRAM PROVIDE FIRST AID ELECTIVE UNITS 35 36 37 38 39 ITHHSGEL05AES ITHHGCS08AES ITHHAGSZ01AES ITHHGLE16AES ITHHSGEL02AES ( ENGLISH ) WRITE BUSINESS LETTER ESTABLISH AND CONDUCT BUSINESS RELATIONSHIP ANALYSE COMPETENCY REQUIREMENTS MANAGE PHYSICAL ASSETS ( ENGLISH ) DELIVER SHORT ORAL PRESENTATION EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012
- 6. SENGIGIGI BEACH HOTEL-LOMBOK Page 5 3. TRAINING COORDINATOR COMPETENCY REQUIREMENTS JOB TITLE TRAINING COORDINATOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ITHHCOR01AES ITHHCOR02AES ITHHCOR03A ITHHC001AES ITHHGGA01AES ITHHGGA07AES ITHHGFA02AES ITHHGCS01AES ITHHGGA03AES ITHHGGA04AES ITHHGGA05AES ITHHGCT01AES ITHHGCT02AES ITHHBGSZ04AES ITHHBGSZ05AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE CONTROL AND ORDER STOCK MAINTAIN FINANCIAL RECORD DEVELOP AND UNDATE LOCAL KNOWLEDGE SOURCE AND PRESENT INFORMATION PREPARE BUSINESS DOCUMENTS PLAN AND MANAGE MEETINGS ACCESS AND RETRIEVE COMPUTER DATA PRODUCE DOCUMENTS ON COMPUTER TRAIN SMALL GROUP PLAN AND PROMOTE A TRAINING PROGRAM FUNCTIONAL UNITS 16 17 18 19 20 21 22 23 24 25 ITHHGLE02AES ITHHBGSZ03AES ITHHBGSZ06AES ITHHBGSZ07AES ITHHBGSZ08AES ITHHAGSZ01AES ITHHAGSZ04AES ITHHAGSZ05AES ITHHGLE06AES ITHHGLE01AES IMPLEMENT WORKPLACE HEALTH, SAFELY AND SECURITY PROCEDURES REVEW ASSESSMENT CONDUCT ASSESSMENT PLAN ASERIES OF TRAINING SESSIONS DELIVER TRAINING SESSIONS REVIEW TRAINING ANALYSE COMPETENCY REQUIREMENTS MANAGE THE TRAINING AND ASSESSMENT SYSTEM EVALUATE THE TRAINING AND ASSESSMENT SYTEM MONITOR STAFF PERFORMANCE
- 7. SENGIGIGI BEACH HOTEL-LOMBOK Page 6 26 27 ITHHBGSZ01AES ITHHBGSZ02AES MONITOR WORK OPERATION PLAN ASSESSMENT ELECTIVE UNITS 28 29 30 31 32 33 34 35 36 37 ITHHSGEL03AES ITHHGLE03AES ITHHGLE09AES ITHHGLE04AES ITHHGLE08AES ITHHAGSZ02AES ITHHAGSZ03AES ITHHAGSZ06AES ITHHAGSZ07AES ITHHAGSZ08AES (ENGLISH) DEALING WITH COMPLAINTS DEVELOP AND IMPLEMENT OPERATIONAL PLANS MANAGE WORKPLACE DIVERSITY ESTABLISH AND MAINTAIN A SAFE AND SECURE WORKPLACE LEAD AND MANAGE PEOPLE DESIGN AND ESTABLISH THE TRAINING SYSTEM DESIGN AND ESTABLISH THE ASSESSMENT SYSTEM DEVELOP ASSESSMENT PROCEDURES DEVELOP ASSESSMENT TOOLS DESIGN TRAINING COURSES EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012
- 8. SENGIGIGI BEACH HOTEL-LOMBOK Page 7 4. CHIEF SECURITY COMPETENCY REQUIREMENTS JOB TITLE CHIEF SECURITY KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 ITHHCOR01AE ITHHCOR02AES ITHHCOR03AES ITHHHCO01AES ITHHGGA01AE ITHHGLE06AES ITHHGEL04AES ITHHAGEL05AES ITHHGLE05AES ITTHGGA02AES ITHHGCS01AES ITHHBTHS08AES WORK WITH COLEAGUES AND CUSTOMERS WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALT, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE MONITOR STAFF PERFORMANCE READ INFORMATION TEXTS (ENGLISH) WRITE SHORT MESSAGE ROSTER STAFF PERFORM CLERICAL PROCEDURES DEVELOP AN UPDATE LOCAL KNOWLEDGE ESCORT AND CARRY VALUABLES FUNCTIONAL UNITS 15 16 17 18 19 20 21 22 23 24 25 26 27 28 ITHHBTHS09AES ITHHBTHS06AES ITHHBTHS07AES ITHHBTHS01AES ITHHBTHS02AES ITHHBTHS03AES ITHHBTHS04AES ITHHBTHS05AES ITHHBTHS11AES ITHHATHS01AES ITHHATHS02AES ITHHGGA05AES ITHHGGA04AES CONTROL CROWDS APPREHEND OFFENDER SCREEN BAGGEGE AND PEOPLE TO MINIMISE SECOND RISK MAINTAIN THE SECURITY OF PREMISES AND PROPERTY DETERMINE AND USE REASONABLE AND PROPERTY CONTROL ACCESS TO AND EXIT FROM PREMISES MAINTAIN SAFETY OF PREMISES AND PERSONNEL MANAGE INTOXICATED PERSONS OPERATE BASIC SECURITY EQUIPMENT INTERPRET INFORMATION FROM ADVANCE SECURITY EQUIPMENT PLAN AND CONDUCT EVACUATION OF PREMISES PROVIDE FOR SAFETY OF VIP’S PLAN AND MANAGE MEETING SOURCE AND PRESENT INFORMATION
- 9. SENGIGIGI BEACH HOTEL-LOMBOK Page 8 29 30 31 32 33 34 35 36 37 ITHHGCS03AES ITHHGCS04AES ITHHGLE01AES ITHHGLE03AES ITHHGLE04AES ITHHAGSZAES ITHHBGSZ08AES ITHHSGEL02AES ITHHSGEL03AES DEAL WITH CONFLICT SITUATION MAKE PRESENTATION MONITOR WORK OPERATION DEVELOP AND IMPLEMENT OPERATION PROCEDURES ESTABLISH AND MAINTAIN A SAFE AND SECURE WORKPLACE DESIGN TRAINING COURSE REVIEW TRAINING (ENGLISH) DELIVER SHORT ORAL PRESENTATION (ENGLISH) DEALING WITH COMPLAINT ELECTIVE UNITS 38 39 40 41 ITHHGCS02AES ITHHGGA09AES ITHHGCS08AES ITHHGCT01AES PROMOTE PRODUCT AND SERVICE TO CUSTOMERS MANAGE PROJECT ESTABLISH AND CONDUCT BUSINESS RELATIONSHIP ACCES AND RETRIEVE COMPUTER DATA EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012
- 10. SENGIGIGI BEACH HOTEL-LOMBOK Page 9 5. ASSISTANT CHIEF SECURITY COMPETENCY REQUIREMENTS JOB TITLE ASSISTANT CHIEF SECURITY KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHC001AS ITHHGGA01AES ITHHGGA07AES ITHHGGA02AES ITHHGGA03AES ITHHBTHSO3AES ITHHAGEL05AES ITHHGHS01AES ITHHGCT01AES ITHHAGEL04AES ITHHBGEL02AES ITHHSGEL04AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY KOWLEDGE COMMUNICATES ON THE TELEPHONE CONTROL AND ORDER STOCK PERFORM CLERICAL PROCEDURES SOURCE AND PRESENT INFORMATION MAINTAIN SAFETY OF PREMISES AND PERSONNEL WRITE SHORT MESSAGE FOLLOW WORKPLACE HYGIENE PROCEDURES ACCESS AND RETRIEVE COMPUTER DATA READ INTRUCTION AND DIAGRAMS IN A RELEVANT CONTEXT READ BASIC DIRECTION AND FOLLOW DIAGRAMS READ INFORMATION TEXT FUNCTIONAL UNITS 16 17 18 19 20 21 22 23 24 25 ITHHBTHS09AES ITHHBTHS06AES ITHHBTHS07AES ITHHBTHS01AES ITHHBTHS02AES ITHHBTHS03AES ITHHBTHS04AES ITHHBTHS05AES ITHHBTHS11AES ITHHATHS01AES CONTROL CROWDS APPREHEND OFFENDER SCREEN BAGGEGE AND PEOPLE TO MINIMISE SEC RISK MAINTAIN THE SECURITY OF PREMISES AND PROPERTY DETERMINE AND USE REASONABLE SECURITY FORCE TO CONTROL ACCESS TO AND EXIT FROM PREMISES MAINTAIN SAFETY OF PREMISES AND PERSONEL MANAGE INTOXICATED PERSONS OPERATE BASIC SECURITY EQUIPMENT INTERPRET INFORMATION FROM ADVANCE SECURITY EQUIPMENT PLAN AND CONDUCT EVACUATION OF PREMISES
- 11. SENGIGIGI BEACH HOTEL-LOMBOK Page 10 26 27 28 29 30 31 32 33 ITHHATHS02AES ITHHGGA05AES ITHHGGA04AES ITHHGCS03AES ITHHGCS04AES ITHHGLE01AES ITHHGLE03AES ITHHGLE04AES PROVIDE FOR SAFETY OF VIP"S PLAN AND MANAGE MEETING SOURCE AND PRESENT INFORMATION DEAL WITH CONFLICT SITUATION MAKE PRESENTATION MONITOR WORK OPERATION DEVELOP AND IMPLEMENT OPERATION PROCEDURES ESTABLISH AND MAINTAIN A SAFE AND SECURE WORKPLACE ELECTIVE UNITS 34 35 36 ITHHGCS02AES ITHHGGA09AES ITHHGCS08AES PROMOTE PRODUCT AND SERVICE TO CUSTOMERS MANAGE PROJECT ESTABLISH AND CONDUCT BUSINESS RELATIONSHIP EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012
- 12. SENGIGIGI BEACH HOTEL-LOMBOK Page 11 6. SECURITY SUPERVISOR COMPETENCY REQUIREMENTS JOB TITLE SECURITY SUPERVISOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITH H HCO01AS ITHHGGA01AES ITHHGGA07AES ITHHBTHS05AES ITHHBTHS07AES ITHHBTHS03AES ITHHAGEL05AES ITHHGHS01AES ITHHBTHS06AES ITHHBTHSO08AES ITHHBGEL02AES ITHHSGEL04AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY KOWLEDGE COMMUNICATES ON THE TELEPHONE CONTROL AND ORDER STOCK OPERATE BASIC SECURITY EQUIPMENT SCREEN BAGAGE AND PEOPLE TO MINIMISE SECURITY RISK MAINTAIN SAFETY OF PREMISES AND PERSONNEL WRITE SHORT MESSAGE FOLLOW WORKPLACE HYGIENE PROCEDURES APPREHEND OFFENDER ESCORT AND CARRY VALUABLES READ BASIC DIRECTION AND FOLLOW DIAGRAMS READ INFORMATION TEXT FUNCTIONAL UNITS 16 17 18 19 20 21 22 23 24 25 ITHHBTHS09AES ITHHBTHS12AES ITHHBTHS07AES ITHHBTHS01AES ITHHBTHS02AES ITHHBTHS03AES ITHHHBTHS13AES ITHHBTHS05AES ITHHBTHS11AES ITHHATHS01AES CONTROL CROWDS OPERATE CONTROL MONITORING/COMMUNICATIN STATION SCREEN BAGGEGE AND PEOPLE TO MINIMISE SECURITY RISK MAINTAIN THE SECURITY OF PREMISES AND PROPERTY DETERMINE AND USE REASONABLE SECURITY FORCE TO CONTROL ACCESS TO AND EXIT FROM PREMISES MAINTAIN SAFETY OF PREMISES AND PERSONEL MONITOR FIELD FROM CONTROL ROOM OPERATE BASIC SECURITY EQUIPMENT INTERPRET INFORMATION FROM ADVANCE SECURITY EQUIPMENT PLAN AND CONDUCT EVACUATION OF PREMISES
- 13. SENGIGIGI BEACH HOTEL-LOMBOK Page 12 26 27 28 29 30 ITHHBTHS17AES ITHHGCS03AES ITHHGLE01AES ITHHGLE04AES ITHHBTHS15AES OBSERVE AND MONITORING PEOPLE DEAL WITH CONFLICT SITUATION MONITOR WORK OPERATION ESTABLISH AND MAINTAIN A SAFE AND SECURE WORKPLACE MANAGE DOGS FOR PATROL ELECTIVE UNITS 31 32 33 ITHHGCS02AES ITHHGCT01AES ITHHGCS08AES PROMOTE PRODUCT AND SERVICE TO CUSTOMERS ACCESS AND RETRIEVE COMPUTER DATA ESTABLISH AND CONDUCT BUSINESS RELATIONSHIP EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012
- 14. SENGIGIGI BEACH HOTEL-LOMBOK Page 13 7. SECURITY GUARD COMPETENCY REQUIREMENTS JOB TITLE SECURITY GUARD KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHHCO01AS ITHHGGA01AES ITHHGGA07AES ITHHBTHS05AES ITHHBTHS07AES ITHHBTHS03AES ITHHBTHS04AES ITHHBTHS08AES ITHHSGEL04AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH,SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY KOWLEDGE COMMUNICATES ON THE TELEPHONE CONTROL AND ORDER STOCK OPERATE BASIC SECURITY EQUIPMENT SCREEN BAGAGE AND PEOPLE TO MINIMISE SECURITY RISK MAINTAIN SAFETY OF PREMISES AND PERSONNEL MANAGE INTOXICATED PERSONS ESCORT AND CARRY VALUABLES READ INFORMATION TEXT FUNCTIONAL UNITS 13 14 15 16 17 18 19 20 21 ITHHBTHS09AES ITHHBTHS12AES ITHHBTHS07AES ITHHBTHS10AES ITHHBTHS02AES ITHHBTHS03AES THHHBTHS13AES ITHHBTHS17AES ITHHBTHS17AES CONTROL CROWDS OPERATE CONTROL MONITORING/COMMUNICATION STATION SCREEN BAGGEGE AND PEOPLE TO MINIMISE SECURITY RISK EMPLOY BATONS AND HANDCUFFS DETERMINE AND USE REASONABLE SECURITY FORCE TO CONTROL ACCESS TO AND EXIT FROM PREMISES MAINTAIN SAFETY OF PREMISES AND PERSONEL MONITOR FIELD FROM CONTROL ROOM PROVIDE AND MONITOR PEOPLE OBSERVE AND MONITORING PEOPLE ELECTIVE UNITS 22 23 ITHHGCS02AES ITHHGCT01AES PROMOTE PRODUCT AND SERVICE TO CUSTOMERS ACCESS AND RETRIEVE COMPUTER DATA EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL
- 15. SENGIGIGI BEACH HOTEL-LOMBOK Page 14 8. CANTEEN SUPERVISOR COMPETENCY REQUIREMENTS JOB TITLE CANTEEN SUPERVISOR KEY COMPETENCIES NUMBER UNIT CODE DESCRIPTION OF UNITS GENERAL UNITS 1 2 3 4 5 6 7 8 9 10 11 12 ITHHCOR01AES ITHHCOR02AES ITHHCOR03AES ITHHCO01AES ITHHGGA01AES ITHHBFBS03AES ITHHGLE02AES ITHHGHS01AES ITHHGHS02AES ITHHGHS03AES ITHHGGA02AES ITHHGGA06AES WORK WITH COLLEAGUES AND CUSTOMERS WORK IN A SOCIALLY DIVERSE ENVIRONMENT FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES DEVELOP AND UPDATE HOSPITALITY INDUSTRY KNOWLEDGE COMMUNICATE ON THE TELEPHONE PROVIDE FOOD AND BEVERAGE SERVICE IMPLEMENT WORKPLACE HEALTH, SAFETY AND SECURITY PROCEDURES FOLLOW WORKPLACE HYGIENE PROCEDURES CLEAN PREMISES AND EQUIPMENT PROVIDE FIRST AID PERFORM CLERICAL PROCEDURES RECEIVE AND STORE STOCK FUNCTIONAL UNITS 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ITHHBFBS01AES ITHHBFBS12AES ITHHAFBS01AES ITHHBTHS01AES ITHHBTHS03AES ITHHBGSZ05AES ITHHAGSZ01AES ITHHGLE01AES ITHHGLE03AES ITHHGLE04AES ITHHGLE06AES ITHHGLE08AES ITHHGLE09AES ITHHGLE10AES CLEAN AND TIDY CANTEEN AREA PROVIDE A LINK BETWEEN KITCHEN AND SERVICE AREA PROVIDE SPECIALIST ADVICE ON FOOD MAINTAIN THE SECURITY OF PREMISES AND PROPERTY MAINTAIN SAFETY OF PREMISES AND PROPERTY PLAN AND PROMOTE A TRAINING PROGRAM ANALYSE COMPETENCY REQUIREMENTS MONITOR WORK OPERATION DEVELOP AND IMPLEMENT OPERATIONAL PLANS ESTABLISH AND MAINTAIN A SAFE AND SECURE WORKPLACE MONITOR STAFF PERFORMANCE LEAD AND MANAGE PEOPLE MANAGE WORKPLACE DIVERSITY MANAGE WORKPLACE RELATIONS
- 16. SENGIGIGI BEACH HOTEL-LOMBOK Page 15 27 28 29 30 31 ITHHGLE11AES ITHHGLE14AES ITHHGLE16AES ITHHGGA07AES ITHHGGA08AES MANAGE QUALITY CUSTOMER SERVICE PREPARE AND MONITOR BUDGETS MANAGE PHSYCAL ASSETS CONTROL AND ORDER STOCK PLAN AND ESTABLISH SYSTEMS AND PROCEDURES ELECTIVE UNITS 32 33 34 35 36 37 38 39 ITHHAGEL05AES ITHHBFBS11AES ITHHBGSZ04AES ITHHGCS01AES ITHHGCS03AES ITHHGCT01AES ITHHGCT02AES ITHHGCT03AES WRITE SHORT MESSAGES DEVELOP AND UPDATE FOOD AND BEVERAGE KNOWLEDGE TRAIN SMALL GROUPS DEVELOP AND UPDATE LOCAL KNOWLEDGE DEAL WITH CONFLICT SITUATIONS ACCESS AND RETRIEVE COMPUTER DATA PRODUCE DOCUMENTS ON COMPUTER DESIGN AND DEVELOP COMPUTER DOCUMENTS, REPORT AND WORKSHEET EFFECTIVE DATE : MARET 2012 PREPARED BY : PERSONNEL/ 2012