The document discusses key performance indicators (KPIs) for law firms and how technology can help track KPIs. It recommends that law firms focus on client-centered KPIs like client satisfaction, collections, and cash flow rather than billable hours. The document provides examples of KPIs firms can measure, such as client pipeline, accounts receivable lockup days, and net promoter score. It also discusses choosing appropriate technology to efficiently track KPI data and establish a dashboard for continuous monitoring of firm performance.