Ben Moore, founder of Agent Technologies, Inc., outlines strategies for increasing sales and improving operations even during economic downturns. Key points include analyzing costs of sales, enhancing team performance, and utilizing various marketing techniques to attract and retain customers. The presentation emphasizes the importance of tracking and measuring business results to drive improvement and leverages government grants and incentives for business growth.

1. AT Agent Technologies, Inc. Agent Technologies, Inc. Ben Moore Increase Sales Improve Operations Even in an Economic Downturn

2. About Presenter AT Agent Technologies, Inc. Ben Moore Founder and President of Agent Technologies, Inc. (IT Company Founded in 1995) Former Principal and COO of CityWatcher Developer of Agent Based ERP Scheduling System Former General Manager of a MM/year Manufacturing Company Former Procter & Gamble Engineering + IT/Brand Author: The Consumer’s Workshop: the Future of American Manufacturing

3. Webinar Agenda AT Agent Technologies, Inc. Increase Sales – Improve Operations… even in an Economic Downturn Improve Operations Increase Sales Track & Analyze Business Results Questions & Answers

4. The Choice AT Agent Technologies, Inc. CHOOSE NOT TO PARTICIPATE IN THE RECESSION

5. Improve Operations 1/2 AT Agent Technologies, Inc. What is Your Cost of A Sale? - (People Time / Human Effort / Duplication of Effort / Opportunity Costs) - Internet Orders Typically Cost < $ 1/order vs Phone/Fax > $4/Order Document Your Operation Processes and Scrutinize Each Step (We Have Always Done It Like This…. IS NOT ACCEPTIBLE !) Improve Cash - Sell Slow Moving Inventory - Increase Collection Efforts - Cutting Top Expenses - Sale Leaseback - Factoring Receivables - Partner/Investor

6. Improve Operations 2/2 AT Agent Technologies, Inc. Strengthen the Team - Dead Weight Players - Marginal Players - “A” Players Bring In the Consultants - Your Accountant - Your Banker - Your Friends that Own Businesses - Business Coaches/Lean/Six Sigma Consultants - Small Business Administration Centers/Programs

7. Increase Sales (1 of 4) AT Agent Technologies, Inc. # Leads X Conv. Rate = # Customers X # Trans. X Avg Sale = Total Sales Solidify Relationships with Largest Customers Sell More to Existing Customers - What are they planning to buy - Upsell/Cross sell - Special Payment Terms - Service Contracts - Train Your Customers - Increase Prices - Set Minimum Order Amounts

8. Increase Sales (2 of 4) AT Agent Technologies, Inc. # Leads X Conv. Rate = # Customers X # Trans. X Avg Sale = Total Sales New Customers (Prospecting – Presenting – Follow Up) - Are there some customers your competitors can’t service anymore - Commission Only Sales Reps/Manufacturers Reps - Strategic Alliances - Referral Systems (Ask Existing Customers for Referrals) - Step Up Cold Calling Efforts/Telemarketing/Online Seminars - Social Networks (LinkedIn, FastPitch, Plaxo, etc.) - Search Engine Marketing (Pay-Per-Click, etc.) - Newsletter (Contact Tool/Educational Tool) - Public Relations/Press Releases

9. Increase Sales (3 of 4) AT Agent Technologies, Inc. # Leads X Conv. Rate = # Customers X # Trans. X Avg Sale = Total Sales State and Federal Grants/Government - In most states, the company may be eligible for reimbursements of up to $25,000 for small businesses and up to $50,000 for larger businesses. - Tax incentives are available for companies that are adding employees, building or adding on to an existing structure or have projects that require new equipment investment. Tax incentives range from $25,000 to millions and can be used immediately or spread out over a period of years - Register to sell to US Government

10. Increase Sales (4 of 4) AT Agent Technologies, Inc. # Leads X Conv. Rate = # Customers X # Trans. X Avg Sale = Total Sales Sales Process - How Are You Generating Leads? - What Ways Can You Generate More Leads? - What is Your Current Conversion Rate? - What is Your Current Sales Cycle? - What Are Your Best Sales Reps Doing & Train Your Other Reps - How Can You Improve The Number of Prospects and Presentations - Can You Streamline Your Sales Process? - Will a Knowledge Application Help Your Sales Process?

11. Track & Analyze AT Agent Technologies, Inc. What You Can Measure ……You Can Control Commit to Tracking and Reviewing Results Periodically Pen and Paper Microsoft Excel Software (Consider Software-as-a-Service) X X Application Upgrades X X Application Support X X Training X X Implementation X X X X Annual Subscription X X Software Licenses X X Hardware Maintenance X X Hardware SaaS Traditional SaaS Traditional Cost Subsequent Years Year 1

12. Demo (xRPsystem.com) xRPsystem.com - Online Business Productivity Tool AT Agent Technologies, Inc.

13. The Wrap-Up AT Agent Technologies, Inc. Improving Operations Increasing Sales Tracking & Analyzing Business Results (xRPsystem.com) Questions Ben Moore Agent Technologies, Inc. 513.942.9444 [email_address] xRPsystem.com