Kelly Pointer has over 20 years of experience in administration, customer service, and business management. She has qualifications in business administration, teaching, fitness instruction, hairdressing, beauty therapy, and sports therapy. Her experience includes roles in healthcare administration, retail management, customer service, and business ownership. She is skilled in areas such as data entry, record keeping, stock management, event coordination, and office administration. Kelly is looking for new administrative or customer service opportunities.
This is an edited version of a presentation on 'The missing majority' by Emily Benson, of the Green Economy Coalition, that was uploaded on 8 March 2016.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
The original presentation can be found here: http://www.slideshare.net/IIEDslides/the-missing-majority.
More details: http://bit.ly/1T8MGqJ
“Recognition as a first step”Informality in artisanal miningIIED
A presentation on informality issues in artisanal and small-scale mining, by Professor Gavin Hilson, of the University of Surrey.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
More details: http://bit.ly/1T8MGqJ
Informality and rural transition – urbanisation, food economy and changing ru...IIED
A presentation by Philipp Heinrigs, of the OECD's Sahel and West Africa Club.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
More details: http://bit.ly/1T8MGqJ
A presentation by Sally Roever, WIEGO Urban Policies
Programme, from the urban informal economy.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
More details: http://bit.ly/1T8MGqJ
Informal systems are characterized as problematic, undesigned and emergent. The upsides to their existence are very rarely taken into account, yet, informality often achieves things formal systems never could. The value of informal systems comes from the unique human ingenuity that drives their development. Because of this natural ingenuity all human systems contain a level of informality, even those, which are traditionally defined as formal. Designers often refer to this informality as the ‘unintended consequences’, ‘misuse’ or ‘hacks’ of design. The idea of people informally re-appropriating design for new uses is antithetical to most definitions of good design and planning. Informal systems, although often problematic, are actually the workarounds individuals use in reaction to failing formal systems. Design can, therefore, look to these systems as a method for diagnosing and redesigning broken formal systems. Furthermore, if we know that it is the natural reaction for humans to re-appropriate, hack and change designed systems, then we can begin to design and predict this evolution. We can use these theories to manufacture emergent and resilient human behaviors and bring the value of informality to the design of human systems.
This is an edited version of a presentation on 'The missing majority' by Emily Benson, of the Green Economy Coalition, that was uploaded on 8 March 2016.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
The original presentation can be found here: http://www.slideshare.net/IIEDslides/the-missing-majority.
More details: http://bit.ly/1T8MGqJ
“Recognition as a first step”Informality in artisanal miningIIED
A presentation on informality issues in artisanal and small-scale mining, by Professor Gavin Hilson, of the University of Surrey.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
More details: http://bit.ly/1T8MGqJ
Informality and rural transition – urbanisation, food economy and changing ru...IIED
A presentation by Philipp Heinrigs, of the OECD's Sahel and West Africa Club.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
More details: http://bit.ly/1T8MGqJ
A presentation by Sally Roever, WIEGO Urban Policies
Programme, from the urban informal economy.
The presentation was made at a conference on "The biggest 'private sector': what place for the informal economy in green and inclusive growth?" on 25 February 2016.
The event was hosted by IIED and the Green Economy Coalition, WIEGO, the Center for International Forestry Research (CIFOR) and the OECD's Sahel and West Africa Club.
More details: http://bit.ly/1T8MGqJ
Informal systems are characterized as problematic, undesigned and emergent. The upsides to their existence are very rarely taken into account, yet, informality often achieves things formal systems never could. The value of informal systems comes from the unique human ingenuity that drives their development. Because of this natural ingenuity all human systems contain a level of informality, even those, which are traditionally defined as formal. Designers often refer to this informality as the ‘unintended consequences’, ‘misuse’ or ‘hacks’ of design. The idea of people informally re-appropriating design for new uses is antithetical to most definitions of good design and planning. Informal systems, although often problematic, are actually the workarounds individuals use in reaction to failing formal systems. Design can, therefore, look to these systems as a method for diagnosing and redesigning broken formal systems. Furthermore, if we know that it is the natural reaction for humans to re-appropriate, hack and change designed systems, then we can begin to design and predict this evolution. We can use these theories to manufacture emergent and resilient human behaviors and bring the value of informality to the design of human systems.
1. Kelly Pointer
White Lodge, White Cross Lane, Shanklin, Isle of Wight, PO37 7EJ
07977718273
mollyiow@hotmail.co.uk
Profile
A competent, motivated and enthusiastic worker with experience in coordinating, planning and delivering a wide
range of administrative activities. An excellent communicator who has the ability to create a rapport and build
relationships with customers at all levels. Works responsibly and methodically with a good eye for detail with
budget and to tight timescales.
A team player with a proven ability to work proactively in a complex and busy office environment and take the
initiative when required.
Qualifications
Business Administration - NVQ Level 3
Preparing To Teach in the Lifelong Learning Sector – City & Guilds Level 3
Instructing Health Related Exercise for Children – CYQ Level 2
Hairdressing – NVQ Level 3
Hairdressing – City & Guilds Level 2
Sports Therapy – Diploma NVQ Level 2
Fitness Training/ Weights & Circuit – YMCA Level 2
Beauty Therapy – Diploma NVQ Level 2
Experience
Pertemps, Isle of Wight - Administrator – March 2015/ Present
2nd Assignment – GKN Aerospace – Commercial Department
To support the order book control and or necessary processing
Review Purchase Orders and Terms and Conditions
To be responsible for invoicing and cash tracking
Commercial communication to and from the customer
To support customer and changes as required
1st Assignment – GKN Aerospace – Finance Department
To support the department with any Administrative duties required
Support the shop floor and internal operations
Earl Mountbatten Hospice, Isle of Wight - Income Assistant – Finance Department Dec 2013/ March 2015
Receive, record, issue receipts and prepare for banking in accordance with Charity Commission
Guidelines
Coding and posting of income received to the donor database and accounting systems
Liaise with the Fundraising Department regarding income
Liaise with Retail on EBAY income and provide accrual information on a monthly basis
Process Just Giving, Virgin Giving and all other online payments post to donor database and accounting
systems
Deal with Banking queries and differences
Coding and posting of all online income received including CAF’s
Supervise of volunteers
Control of Petty Cash Collect,
Open, sort and record post received
Any other duties necessary to ensure the effective and efficient running of the Finance Department
2. Earl Mountbatten Hospice, Isle of Wight - Relief Shop Manager 2012/Dec2013
Manage the daily organisation of all the retail activities in the outlet
Liaise with Donation & Distribution Centre staff of ordering stock
Organise collection of donated goods when necessary
Maintain EPOS (Cybertill) systems, cash receipts, record-keeping and banking
Earl Mountbatten Hospice, Isle of Wight - Relief Administrator – Finance Department 2012/Dec 2013
Provide administrative support to the team
Data input of cheque donations using Donerflex (database) system
Maintain and record movement of stock using EPOS system
Issue stock to Retail and Fundraising using EPOS system
Monthly stock take for Retail and Fundraising Merchandise, report to Management
Earl Mountbatten Hospice, Isle of Wight - Relief Administrator – Voluntary Services Department 2011/Dec 2013
Arranging meetings, managing Voluntary Team Leaders diary
Liaise and organise duty drives of weekly, daily tasks
Ensure all filing systems were up to date
Maintain records using data base
Weekly rotas for volunteers for all departments
City & Hackney PCT, London - Dietetics Support Worker 2010/2011
Provide administrative support for MUST (Malnutrition Universal Screening Tool) seminars
Communicate monthly reports of reduced spend on oral nutritional supplements
Record/Review that all health professionals in Hackney (London) have attended the MUST training
Support in teaching nurses and GP’s on how to use MUST
Core Health and Fitness, London - Administrator/ Children’s Fitness Instructor 2009/2011
Assist in coordinating the Healthy Lifestyle Project
Providing administrative support to company manager and a team of health professionals
Action all GP referrals, liaise with families and other internal and external departments of health and social
well being
Organise and supervise activities for after school such as educational visits and sports events
Kelly Pointer, Isle of Wight/London - Business Owner 2002/2009
Manage and organise appointments though the year
Provide consultation and health and safety procedures of hair and skin testing
Stock take and monitor stock levels
Maintain up to date client records
Book keeping, banking, tax returns
Escape Hair & Beauty, London - Assistant Manager 2001/2002
Hair Salon, Dubai UAE - Assistant Manager 2000/2001
Charles Worthington, London - Stylist/ Art Team Assistant 1997/2000
Additional Information
Full Driving Licence
Interests
Fundraising
Baking, jam/ preserves making
Gardening
References
Available on request