Mariska Colleen January provides her curriculum vitae. She has over 15 years of experience in banking, including roles in customer service, sales, and credit management. She is highly skilled in areas like time management, communication, attention to detail, and teamwork. Her education includes a National Senior Certificate and extensive training in banking, finance, computer skills and more. She is currently seeking new opportunities and has held positions at Standard Bank in various locations like Robertson, Paarl, and Bredasdorp.

1. Curriculum Vitae of Mariska Colleen January
1
CURRICULUM VITAE OF MARISKA COLLEEN JANUARY
35 Barry Street, Robertson, 6705
Contact Numbers: 071 930 9386 (mobile)
E-mail: Mariska.January@gmail.com
PERSONAL INFORMATION
Name Mariska Colleen
Surname January
Identity Number 8106280212082
Date of Birth 28 June 1981
Age 34
Gender Female
Nationality SA-Citizen
Ethnic Group Colored
Language Afrikaans & English
Driver’s License Code B (8)
Current job location Robertson
Availability Immediately
PROFESSIONAL PROFILE
 I work in a pressurized environment with constant deadlines, which I meet by using my
excellent time management and organizing skills.
 I have situations on a daily basis where I have to use my own initiative and apply my
communication skills on all levels.
 I am quality conscious and give strong attention to detail
 I am a quick learner and always eager to learn new things.
 I am a good team player
 I am able to handle high volumes of information and convert it to sound practice and
processes to achieve the highest possible quality of work.
 I handle a large volume of confidential incoming and outgoing correspondence as well
as staff information on a daily basis.
NOTABLE PERSONAL QUALITIES
 Kind, reliable and considerate
 Planning and Organizing
 Good team worker
 Diligent and hardworking
 Customer service orientated

2. Curriculum Vitae of Mariska Colleen January
2
EDUCATION
 National Senior Certificate 1999 Albert Myburgh SSS
TRAINING AND WORKSHOPS ATTENDED
Standard Bank Learning Centre
 Teller – Stellar service – System connect basic transaction
VAF Training
 IPC VAF Product Knowledge – VAF sales enablement course
Business Curriculum
 E3 training
 Collateral
 Performance Bonds & Guarantees
Web-based training
 Consumer Protection Act
 Companies Act
 National Credit Act
 Trade Finance Business Program
 Anti-Money Laundering
 AML Non Profit Organizations Program
 Code of Banking Practice
 South African Currency
 Personal Account Trading
 Conflict of Interest
 KYC (Know Your Customer)
 FAIS (Financial Advisory and Intermediary Services)
COMPUTER LITERACY
Achievers School of Business Computer Training
 MS Word
 MS Excel 2007 Intermediate
 PowerPoint
 Outlook
 Internet & Email

3. Curriculum Vitae of Mariska Colleen January
3
EMPLOYMENT HISTORY
January 2015 – March 2016 Standard Bank Business Banking Agriculture – Account Analyst
Robertson Branch
Key Responsibilities:
 To support the Account Executive with day-do-day operations and maintenance of Agric portfolio.
 Providing overall administrative and credit management responsibilities.
 Ensure all compliance requirements within the portfolio.

Customer service
 Provides a second face office-bound point, for a portfolio of Clients.
 Performs a liaison role between the client, and all other internal support divisions of the sBank.
 Assists customers with general account management.
 Responsible for query and complaints management relating to portfolio.
Credit risk management
 Interprets business and financial information e.g. consolidated balance sheets, complex financial
statements and management accounts with inter-company loans, borrowings and/or off shore
holdings etc. and to prepare and motivate the credit applications in line with Credit requirements.
 Prepares and motivates Business Approval Committee papers when applicable.
 Completes annual credit reviews application for submission to the Account Executive.
 Originates all requests of a Credit or Collateral nature on behalf of the client, in consultation with
the Account Executive.
 Interacts with clients to obtain and analyze financial material, i.e. Debtors lists, Management
accounts, cash flow budgets, in terms of agreed covenants (Portfolio management)
 Monitors daily excesses to ensure that client facilities are managed within the parameters set by
Credit Management to ensure that limits are timeously renewed.
 Accurately and efficiently collates and checks securities documentation and mandates for
banking facilities.
 Receives facility letters from Retail Credit Centre and sends them back to Retail Credit Centre
once signed
Portfolio Management
 Accurately maintains customer information.
 Ensures completion of opening documentation of accounts.
 Responsible for opportunity and Pipeline management.
 Monitors daily excesses to ensure that client facilities are managed within the parameters set by
Credit Management of limits i.e. ensuring that limits are timeously renewed.
Sales Support
 Investigates and understands customer’s portfolio data to identify sales opportunities in support of
the Account Executive.
 Explains and promotes value adding solutions to existing customers when necessary.
 Processes documentation related to sales fulfilment.
 Provides support to the Account Executive in completing the value change analyze
Compliance with regulations/legislation
 Required to obtain/acquire documentation for record keeping purposes as outlined by FAIS and
the Financial Intelligence Centre Act (FICA)
 Compliance with general banking and credit policies and procedures.

4. Curriculum Vitae of Mariska Colleen January
4
December 2013 – January 2015 Standard Bank Vehicle and Asset Finance – Sales Consultant
Paarl
Duties:
 Support VAF Portfolio Manager in the attainment of new business targets in line of segment
strategies
 Extracts information ahead of client meetings(credit checks, VAF history, Fleet/card usage,
securities held, etc)
 Responsible for background preparation of credit applications and interventions
 Supplies client information on and ad hoc basis to the SBSA network when required
 Assist the consultant: VAF sales with follow ups on emails and telephone calls made as part of
the new business process
 Responsible for completion of documentation and obtaining approval for Interim agreements
which are then forwarded to the VAF sales
 Liaises with client to obtain outstanding documentation in the credit process
 Liaises with dealer and suppliers for invoicing, Natis and other pertinent documents
 Provides daily reports to VAF Sales consultant, through ongoing checking and analysis of VAF
data and queries via Gijima process
 Risk and compliance procedures and controls in order to comply with all legislation
 Key performance is to achieve sales targets, margin and ROE targets, non - funded income
targets and fleet targets.
October 2012 – November 2013 Standard Bank Vehicle and Asset Finance - Mission Control
Duties:
 Assisting with Sales Administration.
 Provide Support through the analysis interpretation of various MIS Reports in order to achieve
targets
 Analyses various dashboards and reports eg:
 Document Waiting Queue
 Exception Processing
 Application Management
 Tracking Schedules
 Cognos Reports
 NT2000
 Provides daily/weekly/monthly MIS Reports to management and staff.
 Maintains and updates Dashboards as required
 Indirectly influences the reduction of volumes in Doc’s Waiting Queue.
 Contribute to a reduction in exception processing
 Assisting Manager with administration.
 Stationery orders
 Implementing and management of al administration systems and procedures.
 Relieves the Sales Enablement Consultants when on leave.
 Support VAF Portfolio Manager in the attainment of new business.
 Engages in deal making with IPC and customer.
 Ensures that business potential is identified and developed.
 Facilitates the overall sales process.
 Services and sells to existing and potential customers through effective understanding of
customer needs.

5. Curriculum Vitae of Mariska Colleen January
5
2010 until Oct. 2012 Standard Bank Bredasdorp Customer Service Consultant
Duties:
 Providing consistently high quality frontline service to customers.
 Daily report actioning.
 ICMS cash balancing.
 ATM card amendments and limits.
 KYC; receiving, capturing and dispatching to CDO.
 Gjima queries and complaints.
 Investment renewals.
 Account opening and closures.
 Financial transfers
 Branch Account payments.
 Receiving and issuing of Master Cards.
 Issuing and ordering of cheque books
 Issuing of bank cheques
 Cross selling of products and services.
 Identifying leads and reactively passes to relevant department.
 Receiving and dispatching of Track & Trace daily.
March 2007 till Oct. 2010 Standard Bank Bredasdorp Teller
Duties:
 Providing prompt, accurate and obliging service to customers
 Daily Deposits and cash withdrawals.
 Accurate handling of bulk cash daily and end of day balancing procedures
 Financial transfers
 Attend to change transactions
 Ensuring to pay accurate and methodical attention to detail and check that all transactions are
correct
 Promptly adhering to all bank policies and maintain effective controls to manage all risks and
safeguarding.
 Treasury.
ATM Custodian
 Tally waste and fax to IPS daily
 Deposit, auctioning, enquiring and deposit balancing.
 ATM cash maintenance.
 Exception auctioning, enquiring and retain cards

6. Curriculum Vitae of Mariska Colleen January
6
Additional Leadership Roles: Branch Service Manager
 Managing and providing a consistently high quality frontline service to
customers and ensuring to be courtesy and helpful to customers at all times.
 Providing prompt and efficient queuing times and ensuring customers to be helped within
3minutes.
 Telephone calls to be answered within 3 rings and accurate message taking.
 Managing staff to assist customers fast and efficiently and assist frontline when more than two
customers are queuing.
 Managing effective customer queries by identifying customer needs and refer customers to
relevant departments.
 Ensuring that frontline and customer portal are clean; brochures are displayed; pens are available
to customers at all times.
 Checking customer complaints register daily.
REFERENCES:
Corinda Strick
Standard Bank
Human Capital Consultant
Cell:0824950757
Dorelle Thompson
Standard Bank
Branch Service Head
Bredasdorp Branch
Cell: 083 308 6148
Zaidah Kerbelker
Standard Bank
Account Analyst
Acquisition Finance Cape Town
021-4012801

7. Curriculum Vitae of Mariska Colleen January
7

8. Curriculum Vitae of Mariska Colleen January
8