The document outlines the key roles and responsibilities of an airport manager, which include focusing on safety, security, customer service, savings, staff, audits, networking, code of ethics, and contingency planning. Specifically, the airport manager must ensure safety of aircrafts and human lives, provide excellent customer service, maintain regulatory compliance on security and screenings, increase revenue while controlling costs, develop staff skills and workspace, conduct regular audits, network with authorities and other organizations, set a code of ethics, and have emergency response plans.

1. Airport Manager – Roles and Responsibilities
The way I envisage it - Kaushik Deb

2. Focus Areas of an Airport Manager
Safety
Security
Customer
Service
Savings
NetworkingStaff
Audits
Code of
Ethics
Contingency
Planning

3. Focus Area - 1
Safety

4. Safety
AIRCRAFTS
All incidents –
Reported and Logged
Prevent accidents,
AOG and Disruptions
HUMAN LIVES
Employee safety at
airside and landside

5. Focus Area - 2
Safety
Customer
Service

6. Customer Service
AIRPORT TOUCH
POINTS
INCREASE “WOW”
FACTOR
OTP
SERVICE RECOVERY
MHB
DELAYS
DIVERSION

7. Focus Area - 3
Safety
Security
Customer
Service

8. Security
REGULATORY BODIES
(CISF, BCAS, SECURITY
AGENCY)
Screening of
Passengers, Baggage
and Cargo
Pax profiling and
Document checks
INTERNAL &
EXTERNAL CUSTOMER
Company Assets,
Employees &
Customers remain
secure

9. Focus Area - 4
Safety
Security
Customer
Service
Savings

10. Savings
INCREASING
REVENUE
INCREASE EBT, TICKET
SALES, FIM
COST CONTROL
Stay below budget,
Lean station,
Encourage and reward
cost saving ideas

11. Focus Area - 5
Safety
Security
Customer
Service
Savings
Staff

12. Staff
STAFF
Familiar with Manuals
and Bulletins
• Always follow the system and
procedures
• Have a comfortable office space
• Must enjoy spending time at
work

13. Focus Area - 6
Safety
Security
Customer
Service
Savings
Staff
Audits

14. Audits
REGULATORY BODIES
COMPLIANCE
RECORD KEEPING
INTERNAL &
EXTERNAL AUDITORS
TREAT EVERY FLIGHT
AND OPERATION AS
ON AUDIT DAY

15. Focus Areas - 7
Safety
Security
Customer
Service
Savings
NetworkingStaff
Audits

16. Networking
NETWORKING
WITH AUTHORITIES
OTHER AIRLINES AND HEAD OFFICE

17. Focus Area - 8
Safety
Security
Customer
Service
Savings
NetworkingStaff
Audits
Code of
Ethics

18. Code of Ethics
SET THE RIGHT
TONE AS A
MANAGER
• Walk the Talk
• Lead the team
from the front
• Always follow systems and
procedures
• Always stop violation of
code of ethics
CREATE AN
ENVIRONMENT OF
TRANSPARENCY
ENSURE TEAM
UNDERSTANDS ITS
RESPONSIBILITIES

19. Focus Area - 9
Safety
Security
Customer
Service
Savings
NetworkingStaff
Audits
Code of
Ethics
Contingency
Planning

20. Contingency Planning
EMERGENCY
RESPONSE
• Anti-hijacking
• Bomb threat contingency plan
• Disabled aircraft removal plan
• Airport emergency plan
• Crisis management plan
• Airport security programme
AIRPORT & AIRLINE
SYSTEM FAILURES
Keep Backup Plan
ready –
Manual Kits,
Dual Connectivity ISP

21. Thank You
QUESTIONS PLEASE!