1. Personal Data
Name: Waleed Elsayed Mahmoud Arafa
Data of Birth: 10 – 02 – 1988
Address: Bassoiun -Ghharbiya
Military Status: Exempted
Marital Status: Married.
Nationality: Egyptian
Tel. Number: +2 01015436618
E-Mail Address: WaleedArafaa24@yahoo.com
Objective
In developing tourism sectors, my purpose is always to give the highest
level of service standard on the direction of the company benefits
through managing my team and achieving all our targets. In addition to
this , I want to add experiences to which I already have , to come to the
fore in the competing environment and take reliable and right steps for
my career in the future through an international experience or exposure .
Education
Commercial diplom ( Bassioun secondary school 2005 )
Computer Skills.
Word – Excel – Power point – Outlook Express – Internet browsing.
Hotels programs & systems
Opera (Version 5.0)
Language
Arabic Mother Tongue
English Very good

2. Effective Training Courses
1 – Decision making & problems Solving Resta Grand Resort Marsa Alam
2 – Leader ship Resta Grand Resort Marsa Alam
3 – Handling Guest Complaints Resta Grand Resort Marsa Alam
4 – Customer Care Resta Grand Resort Marsa Alam
Key Skills
* Excellent presentation skills.
* Promotional & Marketing skills
* Highly committed to the concept of customer care.
* Training skills.
* Good conversational skills.
Hobbies
Football, Reading & Computer
Work Experience
Resta Grand resort Marsa Alam (5 Stars – 396 Rooms)
From 01.08.2010 till present at the following vacancies:
1 – Bell boy from 01.08.2010 till 31.03.2013
2 – Assistant bell captain from 01.04.2013 till 30.09.2015
3_ Bell Captain from 01.10.2015 till present.
Reference will be available once demanded
Thank you for giving me an opportunity to join to your team.
Many Thanks & Best Regards
Waleed El sayed