- The document provides a summary of Rajesh Kumar's professional experience and qualifications. It details his over 6 years of experience in IT and networking roles, as well as his technical skills including Cisco routing, switching, and protocols. It also lists his academic qualifications of a B.Tech and diploma in electronics and communication, and certification in CCNA. Contact information and personal details are also included.

1. Rajesh Kumar.M
Local no: 6593767676
Mobile : +919941339955
rmdrajesh@gmail.com
S Y N O P S I S
SUMMARY:
 Overall experience of 6.5 years with 3+ years in IT.
 Strong problem solving & Analytical skills coupled with confident decision making for
 Enabling effective solutions leading to high customer satisfaction as well as low
operational costs.
 Pragmatic IT professional with a earned reputation for focus on service delivery
operation, service quality, customer satisfaction, strong work ethic and productivity by
maintaining high standard professional ‘can do’ attitude.
 Achievements in managing large client.
 Successfully adopted best practices that improve efficiency.
 My experienceandskills to meet businessobjectivesandsupportcommitmentstocustomer,
and continuous improvement.
ACHIEVEMENTS:
 Awarded for handling customer complaint in much better ways and satisfied customer
needs
 Received Best Performer Award on March 2013 for commendable contribution in Data
Maintenance.
Professional Experience
Previous Company: Imayam technical services.LLC, Dubai
Duration: Jan-2015 to May-2016
Designation: Associate consultant
Roles and Responsibilities:
 Educating about our resources to new customers & explaining the responsibilities.
 Coordinating with clients regarding requirements and resolving issues if any.
 Payment follow-up and coordinating with the clients for further requirements.
 Coordination with Site Engineers as per their requirement.
 Claim management & settlement.
 Time scheduling as per the shifts and allotments.
 Allocating man power as per the need and priority.
 To arrange labour meetings and rectify queries and requirements.

2. Professional Experience
Previous Company: Mach Tele data Systems, Bangalore
Duration: Oct 2011 – Dec 2014
Designation: Senior Database Executive – Data Maintenance
Roles and Responsibilities:
 Configuring roaming agreements in data clearing section and financial clearing section.
 Handling customer concerns, handling RMS upload task.
 Tap file processing, dealing with the Roaming process.
 Support customer in the back end process, working in the SQL database.
 Ensuring Network Availability Globally.
 Managing Service Request effectively.
 Ensuring no breaches in SLA(Service Level Agreement).
 Regular quality checks on the configuration.
 Monitoring the Configured Networks.
 Maintaining Customer Relationship Management.
 Supported SQL queries and databases by updating and tuning in proper manner.
 Suggested tools and processes for identification and management of database
infrastructure components.
 Provided technical assistance for establishment and tuning of database servers and
migration processes.
 Formulated strategies and plans for system backup services, recovery and availability
schemas.
 Resolved database related problems by troubleshooting and evaluation of database
events.
 Performed installation and testing of database versions and software products in
coordination with systems support teams.
 Responded to database problems and issues relating to applications and systems.
Previous Company: combine adds, Chennai
Duration: Sep 2009 – Oct 2011
Designation: FIELD OFFICER, Executive
Roles and Responsibilities:
 Sales & Operational support to existing network of dealers, processors & retailers.
 Educating about our products to new customers & explaining the handling methods to
the customer.
 Supporting outside sales representatives to achieve monthly, quarterly & annually sales
targets.
 Payment follow-up and coordinating with the dealers for further requirements.
 Coordination with production team for production scheduling cycle as per market
requirement.
 Claim management & settlement.
 Redefining & updating the process management of inside sales.
 Developing sales by local promotions & regular meeting with end consumer, builders
during market visits.
 To develop, coordinate & monitor marketing activities, promotion & business
development.
 Business development with hotels, restaurants, big commercial centers, travel
agencies, health clinics, education centers, event organizers and other various service
providers by enrolling them as our business associates in our Selector.
 Develop sales by local promotions & regular meeting with end consumer, Builders,
Architects & Carpenters.
 Handling customer Queries & concerns and coordinating with agency in Chennai,
Bangalore & Coimbatore.
 Generate revenue by identifying and qualifying potential contract accounts initiating,
developing, and closing sales, building account relationships.

3. SOFTWARE SKILLS
Documentation Tools: MS-Word, MS-PowerPoint, MS-Excel, PGDCA, Tally, Internet Browsing & Working with
Outlook Express
Core Skills:
Routing : Static, Dynamic & Default.
Routing Protocols : RIP, EIGRP, OSPF
Switching Protocols : STP, VLAN, Port – Security &Etherchanel.
TECHNICAL SKILLS:
 Fair knowledge in IP addressing and subnetting.
 Fair knowledge in how to install configure router and switches.
 Fair knowledge in static and default routing
 Sound knowledge in RIP, EIGRP and OSPF
 Handled cisco 1941,2600,2811 series router
 Handled cisco 2950,3560 series switches.
 Fair knowledge in standard and extended ACL
 Fair knowledge in NAT and PAT
 Sound knowledge switching concepts: STP, VLAN , port security and ether channel
 Know the concept of DR and BDR election process.
 know the concept of redistribution (RIP, EIGRP and OSPF)
 Fair knowledge in how to set the router password
 Fair knowledge in how to break the router password
 Fair knowledge in how to take the IOS backup.
 know the concept of floatic static routing.
 Fair knowledge in how to install OS and troubleshoot hardware.
A C A D E M I C D E T A I L S
• B.Tech in Electronics and Communication –M.G.R University, Chennai.
• Diploma in Electronics and Communication - MAVMM Polytechnic,Madurai.
GLOBAL CERTIFICATION:
(i) Cisco Certified Network Associate (CCNA)
P E R S O N A L I N F O R M A T I O N
• Nationality : Indian
• Religion : Hindu
• Marital status : Married
• Date of birth : 06-11-1982
• Languages known : English, Hindi and Tamil.
• Passport No : J0857137
• Issue date : 25-06-2010
• Expiry date : 24-06-2020
• Place of issue :India(Chennai)