1. FREDDY LEE ALLEN, JR.
6703 Wyeth Place
Newark, Delaware 19702
Cell: 302.357.4152 Intime505@gmail.com
SUMMARY
Detail-oriented Curriculum Designer, Training, and Certified Peer Support Specialist, with over 15 years of
experience. Major strengths in instructional design, development of instructor led training for individuals with
both physical and developmental challenges, and championing recovery through meaningful, strength-based
peer interaction. Particular expertise in personal wellness and recovery, process improvement, efficiency
increase, and results driven facilitation. I am a seasoned and versatile professional, providing creative solutions
to complex challenges.
TECHNICAL SKILLS
Platforms Unix, Linux, Telnet, MS D.O.S., MS Windows: XP, Vista, 7, 8, 10
Applications Adobe: E-Learning suite 2.5, Captivate 9, Flash CS5.5 Dream Weaver
CS5.5, Presenter10, Frame maker, Photoshop CS6, Acrobat X Pro,
Adobe Sound booth, Audacity, TS Snagit, and Visio
Databases MS Excel, Access
Tools MS Office: 2000, 2003, 2007, 2010, 2013
Other PC Hardware / Firmware / Software installation, troubleshooting, and
wireless networking, and telephony
PROFESSIONAL EXPERIENCE
Department of Veteran’s Affairs, Wilmington, De 2012-present
Certified Peer Support Specialist
Duties include; developing and fostering collaborative relationships with Veterans as part of a treatment team
to assist the Veterans’ engagement with services that are beneficial to their recovery. Providing strength-based,
wellness-centered peer support from the perspective of both lived and shared experience. Modeling effective
coping techniques and self-help strategies. Tailoring services and support to meet the preferences and unique
needs of both Veterans, and their families. Helping Veterans to articulate, set, and accomplish goals related to
their recovery and personal wellness that are meaningful and self-determined by the Veterans. Assisting
Veterans in accessing the services and resources within the VA and community that will help them to establish
and accomplish their goals. Creating and facilitating a variety of group activities that support and strengthen
the Veterans’ recovery and personal wellness.
• Demonstrated mastery of group dynamics and strategies for promoting positive group interactions.
• Championed effective communication skills and professionalism in the use of information delivery
modalities (ex. facilitation, presentation, telephone, email).

2. FREDDY LEE ALLEN, JR.
• Demonstrated superior capabilities in effectively managing conflict and challenging interpersonal
interactions in the workplace.
• Assisted colleagues in identifying strength-based language and practices supporting the transformation of
culture within the work environment, to be more conducive to recovery and personal wellness.
Connexin Software, Horsham, PA 2012
Instructional Systems Designer
Duties included; designing competency-based learning programs for clients implementing Electronic Health
Records (EHR) software as well as providing internal training for staff. These programs utilized a blended
learning approach, including job aids, coaching tools, web-based e-learning, simulations, interactive videos,
webinars, leader-led materials, testing and certifications.
• Effectively communicated both orally and in writing the findings of client needs analysis to successfully
lead the, design, development, implementation, evaluation, and deployment of E-Learning materials
within a team of instructional designers.
• Worked collaboratively with EMR/EHR SMEs and topic specialists to develop, test, and maintain
software and applications to improve the efficiency of business operations.
DAVITA DIALYSIS, Greater Philadelphia, PA 2010 - 2011
Instructional Systems Designer
Duties included; effectively communicating both orally and in writing, Using adult learning models and
instructional systems design to develop effective, sound learning and performance support materials, and
publishing the developed materials to a SCORM- and AICC-compliant Learning Management Systems and
MS SharePoint sites.
• Successfully led the analysis, design, development, implementation, evaluation, and deployment of
eLearning materials within a medical insurance call center environment.
• Worked collaboratively with SMEs and topic specialists to develop, test, and maintain software and
applications to improve the efficiency of business and revenue operations.
COMCAST CABLE, Greater Philadelphia, PA 2001 – 2010
Instructional Systems Designer/
Learning and Development Professional / IP Services Trainer
Duties included; effectively communicating both orally and in writing, Developing and organizing training
manuals, reference library, testing and evaluation procedures, multimedia, visual aids, and other educational
materials. Additional duties and responsibilities included facilitating Telephony, Wireless Home Networking,
High Speed Internet, and Tier- specific residential and business professional product training.
• Conducted needs analysis, studies and conferred with managers and supervisors to determine training
needs, which forged positive cross-functional relationships that helped improved quality.
• Planned, coordinated, and directed training and staff development programs, based on knowledge of
identified training needs, to raise efficiencies.

3. FREDDY LEE ALLEN, JR.
• Trained instructors and supervisory personnel in effective techniques for: delivering new product
orientation, on-the-job training, health and safety practices, management adaptations development and
changes in policies, procedures, and technologies, and strategies to increase proficiency and productivity.
• Provided supplemental instruction for employees with either physical or developmental disabilities, and
provided recommendations for both additional training and job placement.
• Expanded the reach and organizational effectiveness of the business by assisting in the development of
new instructors and supervisory personnel.
ADELPHIA COMMUNICATIONS, Coudersport, PA 2000 – 2001
Senior Corporate Technical Trainer / Training Coordinator
Duties included; effectively communicating both orally and in writing, collaborating with university staff and
cable systems personnel to develop proficiency and practical application of classroom studies; designing,
updating, implementing changes, and conducting various levels of training as scheduled.
• Raised efficiencies by delivering instruction on cable system operations in field, and classroom
environments.
• Created and updated training material to better integrate and align practical skills with business needs to
reduce redundancies within the training programs and increased revenue.
UNITED STATES ARMY, Fort Stewart, GA 1992 – 2000
Communications Chief / Communications Support Systems Analyst
Duties included; effectively communicating both orally and in writing, teaching, installation, operation, and
trouble-shooting of communications and secure satellite systems.
• Received several United States Army Commendations for training, leadership and organizational readiness
while supervising the installation, maintenance, and service, of communications systems.
• Raised efficiencies and gained invaluable leadership skills while supervising a staff of three when serving
as Chief of Communications and Systems Analyst.
• Developed and established standardized training to improve both professional development and unit
deployment readiness.
EDUCATION
B.A. Curriculum Design & Instruction
Ashford University, Clinton, IA. 2016,
Magna cum Laude Graduate
Central Texas College, Killeen, TX, 1997
CERTIFICATIONS / TRAINING
Comcast University ASTD model Level I & Level II Trainers Certification
Certified Peer Support Specialist
Certified Wellness Recover Action Plan Facilitator
PROFESSIONAL ASSOCIATIONS
Alpha Sigma Lambda Honor Society, 1 year
SALUTE Veterans National Honor Society, 1 year

4. FREDDY LEE ALLEN, JR.
SCTE (Society of Cable Telecommunication Engineers), 9 Years
VOLUNTEER ASSOCIATIONS/COMMUNITY INVOLVEMENT
Autism Speaks
SerToMa Club of Lancaster
Code Purple Delaware
Delaware Food Bank
The Ashford University CHAMPS Peer Mentoring Program