This document provides a summary of Kanagaraj .V's work experience and qualifications. It outlines his 14 years of experience in project management roles for IBM Mainframe projects. It also lists the educational qualification of a Bachelor's Degree in Mechanical Engineering. Key responsibilities as a Project Manager included leading teams, managing resources, communicating status, and ensuring on-time and on-budget delivery. Notable projects included Collections and Fraud support, new country launches, and a Prepaid Global Alerts system. Technical skills included Mainframe languages and tools as well as experience delivering software projects.

1. Kanagaraj .V
BLK 528 Bedok North Street 3
#08-544
Singapore-460 528
E-mail: m.kanag1@gmail.com
Mobile : +65 92716929
Land Line : +65 66416251
Work Experience
14 years of work Experiences in IBM Mainframes and Project managements.
Working as Project Manager in WIPRO Limited from Feb 2012 to till date (Citibank, Singapore)
Worked as Project Manager in CSC (Computer Sciences Corporation) from Sep 2004 to Feb
2012 (Citibank, Singapore)
Worked as a Senior Software Engineer in Patni Computer Systems Ltd, Noida, India from
Aug 2002 to Sep 2004
Worked as a Consultant in Phoenix global solutions, Bangalore, India from Feb 2002 to May
2002
Worked as Software Engineer in Consolidated Cybernetics Private Limited, worked in the
client places Tata Constancy Services and Mphasis Bangalore, India from Jun 2000 to Feb
2002
Educational Qualification
Bachelor's Degree in Mechanical Engineering (B.E.,), from Bharathiar University, Coimbatore,
TamilNadu, India
Project management activities
 Effectively leading the team size of 10 to 12 recourses for ASPAC Collections and Fraud
Production supports project.
 Experience Provide end to end supports for production issues, user Quires for multiple
countries in Citibank Cards Asia specific regions (ASPAC). This involves coordinating,
managing the onsite and offshore teams for the 24/7 supports with zero tolerance.
 Manage resource allocation across multiple projects including tracking resource bandwidth
and forecasting future availability for scheduling new projects.
 Maximize productivity by setting clear expectations and proactively communicating project
status, issues and risks to internal stakeholders and top management.
 Work with project team and key stakeholders to devise best practices and continuous
improvement of project delivery across the enterprise.
 Nurture relationships with project sponsors as well as business and IT executives. Assess
project issues and identify solutions to meet productivity, quality and customer goals.
 Ensure integrity and delivery of multiple projects with respect to time, budget, scope,
change, risk and resources.
 Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups
and/or projects.
 Involved in Quality management activities throughout the SDLC (Planning, initiation, Design,
construction, testing, system integration testing and Implementations).
 Coordinating with interface systems for building and assembling of infrastructure for the new
platforms.

2. Projects Managed:
Collections and Fraud LOB Production support team.
Level supports and team managements for fraud early warning services, merchant
monitoring, Traid, rewards, collections and corporate reporting systems.
China GTS New country launch
Launch commercial cards for China County in new platform.
Central America countries AFEWS 2.0 launch
Launch AFEWS 2.0 for CA countries (Panama, Honduras, Salvador, Costa Rica,
Guatemala and Nicaragua)
LATAM GTS New country launch
Launch commercial cards in the following LATAM countries (Argentina, Colombia, El
Salvador, Guatemala, Honduras, Panama, Puerto Rico, Brazil and Mexico)
PP SMoTS (Simple Money Transmission Services)
The Department of Work and Pensions (DWP), in conjunction with other UK
Government Departments, is seeking a solution to replace Cash/cheque by a more secure,
usable, and efficient method of payment for all authorized Customers.
Few departments of the UK government will create and fund accounts for all Authorized
Customers eligible to receive government payments. These Authorized Customers, after
receiving tokens attached to their accounts, will withdraw the payments and receive cash
from the designated PTS Providers.
Prepaid Global Alerts (SMS/email)
Both Automated and user initiated SMS/email would be sent to customer thru JFP, via
MQ (Message Queue). This is card level subscription based messaging service and it
mostly servers for subspecies transactions and card temp block notifications to card
holders.
Falcon New Fraud Platform
Online messages contain information about individual transactions or accounts. They are
transmitted to Falcon server via a TCP/IP connection.
For each transaction, Falcon updates a card use profile—a history of the card account
associated with the transaction.
Scoring request message sent by an AFEWS system to the Falcon server contains
information about a transaction to be scored. Scoring response message, sent by Falcon
Server to the AFEWS system, returns the score and other processing results.
Technical Skills
 Experience Provide end to end supports for production issues, user Quires for multiple
countries in Citibank Cards Asia specific regions (ASPAC).
 Experience in building interface between falcon scoring system and AFEWS. FALCON as
a Scoring engine to get the Fraud risk assessment score and using the same to take the
decision on the transaction.

3.  Experience in end to end software product delivery activities, which includes requirement
discussions with business, design, developments, integration testing supports and
Implementation activities
 Experience in full software life cycle in multiple projects executions and worked with
projects which has integration with different interface modules.
 Strong technical knowledge in Mainframe areas Cobol, JCL, DB2, VSAM, CICS, Change
man/Endevor, File Aid, Expeditor, Info-man & MLI’s.
 Experience in managing multiple projects by coordinating with offshore teams for the
Project design, developments, implementation activities and supports.
Experience Summary in MAINFRAME
1. ASPAC –Collections and Fraud LOB Production supports & managements.
(AFEWS/M2S2/CACS/RMS/RWS/TRAID/ACRS/SS).
Client : CITIBANK (GCG SG)
Operating System : MVS (z/OS)
Languages : COBOL and JCL
Databases : DB2
Front end : Eclipse -Java JSP
Tools Used : CHEANGEMAN, FILEAID, MQ
Position : Project Manager
Team size : 10
Duration : From Mar 2012 to Till Date
Location : Singapore (Citibank)
Description:
AFEWS, that analyses all transactions against a set of user-set parameters for fraudulent
transactions, queue all suspicious transactions for review, allow fraud analysts to review
accounts captured and take actions on reviewed accounts.
TRIAD, as an automated portfolio/credit management tool and can enhance the day-to-day
management of customer’s behavior via its scoring & portfolio management capabilities
CACS, Computer Assisted Collection system application supports the systematic and
efficient collection / monitoring of delinquent and over limit accounts
RWS, Regional Rewards system was created with the vision of providing a user friendly
interface to handle the Bank’s frequent shoppers program. The system supports the
marketing program to reward users for the spending transactions using Citibank products,
particularly the credit cards.
ACRS, Advanced Corporate Reporting System is basically a corporate MIS system. The
system can be used to set-up and generate various MIS reports for Corporate. The up-to-
date details of the Corporate can be viewed online. The system interfaces with NAS/ACIS to
extract details of new corporations/ /accounts being added.
Roles & Responsibilities:
 Provide end to end supports for production issues resolutions for multiple countries in
Citibank Cards Asia specific regions (ASPAC).
 This involves coordinating, managing the onsite and offshore teams for the 24/7
supports with zero tolerance.
 Work and resolve Fraud & merchant monitoring systems major incidents (MIM) and
high priority issues.

4.  For major incident (MIM) tickets and high priority issues, coordination’s with user and
other interface applications till the issue ticket closer for collections & Fraud team.
 Managing the collections & Fraud batch support team and monitoring the escalations
based on SLA defined by Citi.
 Tracking the daily inflow, transfer and resolved tickets at resource and applications
levels.
 Providing the COB (contingency plan) supports, coordinating with interface
applications teams for the issues resolutions within the SLA time.
 Coordinating with major migrations activities conducted by the deployments teams in
production environments and proving for sanity testing & reports.
 Providing thee level-2 supports for the all the production issue raised in production
environments.
2. AFEWS – Advance Fraud Early Warning Services.
Client : CITIBANK (GCG SG)
Operating System : MVS (z/OS)
Languages : COBOL and JCL
Databases : DB2
Front end : Java JSP
Tools Used : CHEANGEMAN, FILEAID, MQ
Position : Project Manager
Team size : 06
Duration : From Mar 2010 to Feb 2012
Location : Singapore (Citibank)
Description:
Advanced Early warning services is the web based application to monitor and
block potentially fraudulent transactions.
AFEWS, that analyses all transactions against a set of user-set parameters for fraudulent
transactions, queue all suspicious transactions for review, allow fraud analysts to review
accounts captured and take actions on reviewed accounts. System will do the better fraud
detection by enhancing some modules that include risk parameters, suspicious work list,
CPP/POC, message board, productivity MIS, etc. These enhancements provide more
flexibility and empowerment for analysts. It helps to act swift to emerging fraud trends and
improves the automated process.
 System will capable to monitor the monitory and Non-monetary transactions.
 Improved Parameter processing for more user friendly interface and operational flexibility;
Free form formula apart from parameter fraud rules.
 Support for both manual & automatic AFEWS Fraud SMS alert functions for fraud
notifications to the end user.
 Enhanced message board system would be highlighting the any new suspected high risk
parameter captures.
 AFEWS system will have the link with FALCON server to obtain the Fraud score for both
online and the Store and forward mode transactions for both Commercial cards and
Prepaid Regions.
 AFEWS will take the decision based on the Score given by the FALCON, and the user
defined variables, auth decision criteria & variable values in the parameter set up done by
user.
Roles & Responsibilities:
 Plan and execute the projects with in planned efforts and scheduled time line.

5.  Analysis and preparation of estimations, Design documents for new work orders (New
requirements).
 Review and provide the supports to team for resolving the critical issues at different
(SIT/UAT/PAT and Customer Live) stages.
 End to end support new country lunches for multiple countries for commercial cards,
prepaid cards and consumer cards.
 Coordinating and managing the offshore teams for the developments, SIT/UAT support,
and implementation activities.
 24/7 Production supports for countries at multiple regions LATAM, EMEA and AP.
3. CPB GTS Pahse2B
Client : CITIBANK (ITO SG)
Operating System : MVS (z/OS)
Languages : COBOL, EASYTRIEVE and JCL
Databases : DB2
Front end : Java JSP
Tools Used : CHEANGEMAN, FILEAID, STARTOOL, MLI, MQ
Position : Project Leader
Team size : 06
Duration : From Nov 2009 to Mar 2010
Description:
CPB (Citi private banking) is a part of Citibank’s huge mutual fund system which individually
handles funds of its private banking customers. Citibank’s Back-end Processes for Mutual
Funds (CPB) were highly manual with the fax based communications with the fund Houses.
This was replaced in ORBIT with an automated solution called SWIFT on the Order
Placement, Acknowledgment, Confirmation and Reconciliation, settlement process. GTS is
an established center of excellence for the transactions services of mutual funds.
As part of OneCiti corporate strategy CPB is partnering with GTS with the objective to
enhance its applications capability to achieve the business goal to leverage on Global
Window for execution and booking for mutual funds. The following new features are
enhanced
 New flexible screens for maintenance of Funds, Fund manager and other master
elements of CPB.
 Automation of order, trade and settlement process with SWIFT messages.
 Enhancements to existing batch and online reports.
Roles & Responsibilities:
 Plan and execute the Project as per the cost and schedule agreed with the Client
 Coordinating with onsite team to do analysis, estimations and prepare high level design
document.
 Managing the team and support for Project development activities and resolving the
critical issue.
 Participating with team for new enhancement in system and modification of existing
process.
 Conduct program code peer reviews and preparation of unit test plans.
 Support full SIT/UAT cycles for effective closure of project within the planned timelines.
 Coordinating and conducting Team meetings and internal discussions.
4. Security Risk Mitigation (SRM)
Client : ING (The Netherlands)
Operating System : WINDOWS-Vista

6. Position : Team Leader
Team size : 06
Duration : From Jul 2009 to Oct 2009
Description:
Security Risk Mitigation (SRM) is a key ING OIB initiative to ensure all their Business critical
applications are compliant with the regulatory guidelines- Sox, Basel II, ITGC etc. SRM
consists of 15 underlying projects working in tandem to achieve the goal of making ING
assets in a sustainable, measurable, controlled, compliant state. This project aims at
strengthening ING IT Infrastructure to ensure regulatory compliancy and Improve ING’s risk
profile by implementing operational security guideline in application level
Roles & Responsibilities:
 Collect application’s information and prepare the skyda and doshiba format documents
according to the Process (PRC) requirements.
 Develop the application OSG, including the relevant controls/risks
 Preparation of application Operational Security Guideline (OSG) for approx 70
applications
 Scoping applications against their CIA rating and conduct security assessment against
ING security policies, standards and guidelines
 Identifying (by Conducting audit interview with Stakeholders, Collection of evidence and
Evaluation of evidence)and reporting the gaps to the Asset Owner and Risk Management
5. ORBIT (Online Relational Banking Information & Tech),
Client : CITIBANK
Operating System : MVS (z/OS)
Languages : COBOL, EASYTRIEVE and JCL
Databases : DB2
Front end : Java jsp
Tools Used : CHEANGEMAN, FILEAID, STARTOOL, MLI, MQ
Position : Project Leader
Team size : 07
Duration : From Jan 2008 to Jun 2009
Description:
SWIFT XML:
Regional Investment Operations (RIO) started using SWIFT (Society for Worldwide Interbank
Financial Telecommunications) to send orders and receive confirmations from Fund Houses
in 2003 with much success.
SWIFTNet Funds ISO 20022 using XML (Extensible Mark-up Language) format can cater to
more message types and contains more information. The local fund industry has also agreed
to use the new messages for CPF transactions. Other Fund Houses that are interested in
SWIFT but not currently on it are looking to bypass the FIN standards and move directly to
XML standards.
MEMFIS SAMS:
Backend Processes for Mutual Funds were highly manual with the fax based communications
with the fund Houses. This is replaced in SAMS MEMFIS system with an Automation of
Backend processes in terms of Order Placement, Acknowledgment, Confirmation and
Reconciliation, settlement process of mutual funds as well as Fixed Income Securities.
Ability to support SWIFT XML and FIN messages, Automation of CPF trades using SWIFT
XML and holdings reconciliation between fund house and Citibank. Also Automation of CPF
trades using SWIFT XML.

7. Roles & Responsibilities:
 Analysis and preparation Estimations, Design Documents.
 Preparations of Program Specifications and unit test Plan/cases (UTC and UTP)
 Coordinating the team and conducting weekly meetings.
 Replacement of COOL:gen Programs with Online programs.
 Modifications in existing batch programs to incorporate the MEMFIS standards.
 Coordinating and conducting meeting with other interface systems.
 Participate in program code peer reviews and UTC Reviews, Unit Test results reviews.
 SIT/UAT primary supports, debugging and testing the modified programs.
 Debugging and testing the New/modified programs based on the SIT
 Training the beginners in team to improve their technical as well as functional skills.
6. Portfolio Tracker (PT) and Margin Leverage Tracker (MLT) – Investment.
Client : CITIBANK (CSTS)
Operating System : MVS (z/OS)
Languages : COBOL, EASYTRIEVE and JCL
Databases : DB2
Front end : CICS
Tools Used : CHEANGEMAN, FILEAID, STARTOOL, MLI.
Position : Team Leader
Team size : 07
Duration : From Oct 2004 to Dec 2007
Description:
Margin Leverage Tracker (MLT)
This project was conceptualized to make known to customers the total available line that they
could avail given the total investments/cash deposits they currently have.
As per definition, Portfolio Power is a single credit line, which is made available to a customer
to be used either as an Overdraft facility or as a term loan facility. This credit line will be
secured by all eligible pledged collaterals, which currently include Fixed Income Securities,
Mutual Funds and deposit products.
Portfolio Tracker (PT)
Primary Objective is to generate Customer statements on a periodic basis .The statement
contains consolidated details of Customer's Realized Gain/Loss, Unrealized Gain/Loss;
outstanding balances based on customers Funds, Bonds, Stocks and Time deposit both in
local currency and foreign currency. Secondary Objectives is computes the Realized
Gain/Loss and unrealized Gain/Loss of each customers on a daily basis based on the
different products owned by the customer and also by the customers day to day transactions.
This project was conceptualized to make known to customers his/her Realized and
unrealized Gain/Loss values based on his/her asset allocations. The statement also provides
customer a suggested allocation to allocate his assets in proper proportion.
Roles & Responsibilities:
 24/7 production supports to MLT and PT products.
 Fixing BAU issues and updating the (GPM/VT) tickets on time with in agreed SLA’s.
 Analysis and preparation Estimations, Technical Specifications and unit test cases (UTC)
for production issue tickets.

8.  Coding, testing, UAT support and promoting the impacted programs into Production
environment.
 Program development activities for the new work order given by the Business for MLT
and PT systems.
 Coordinating with other interface system i9nternally for the Handoff file process.
 Testing and Debugging of developed programs also SIT/UAT primary supports.
 Helping to the beginners in team to improve their technical and project skills.
7. Process Improvement Efficiency Strategy (PIES).
Client : CONSECO.
Operating System : MVS and WINDOWS-2000
Languages : COBOL and JCL
Front end : CICS
Tools Used : ENDEVOR, FILEAID, XPEDITOR, MDP.
Position : Team member / GL (ITC Team)
Team size : 10
Duration : From Aug 2002 to Sep 2004
Description:
Conseco is a large insurance and retirement benefit service provider in central part of US,
having their corporate office at Caramel, IN, US. Under the master contract agreement with
PCS, Conseco has offered PCS to support the PIES system from offshore, for the
CONSECO group companies. The application systems include the MDP system provided by
a third party and the existing applications used by the CONSECO group companies.
Maintenance of these systems involves analysis, code construction, testing, documentation
and QA.
Roles & Responsibilities:
 Analysis and Prepare the Estimation documents.
 Preparation of Technical Specifications documents (DS) and unit test cases (UTC).
 Coding and testing the developed modules.
 Participate in peer reviews / walkthroughs of program code.
 Debugging and Testing of developed modules using mainframe utilities like Xpeditor and
Simulator.
 Integration testing, issues fixing and updating the issues log as per the current status of
issue which are raised by clients.
 Coordinating the ITC Team and Conduct team meetings/briefings.
 Configuration management’s (CM) and Defect Preventing activities (DPR).
8. MONY RENOVATION
Client : Monetary Fund of New York
Operating System : MVS
Languages : COBOL and JCL
Databases : DB2, IMS-DB
Tools Used : ENDEVOR, FILEAID, XPEDITOR.
Team size : 4
Position : Team member
Duration : From Feb 2002 to May 2002

9. Description:
As the MONY decided to Change existing environment to LE environment they wanted to
change all the Existing systems to be OS/390 compliant. This project deals with changing all
the existing programs to OS/390 compliant. This is totally a migration project. My part in the
project is to analyze a particular system and find out all the programs involved in the
particular system and converting it to OS/390 compliant.
Roles & Responsibilities:
 Preparation of Analysis document for a subsystem
 Doing the required code changes and moving it into testing environment
 Preparation of Unit test cases for the program and testing it.
 Identifying the impacted Jobs and modifying it for the requirement
 Preparation of Jobs for testing Baseline and Regression testing
9. TS2 LOCALIZATION
Client : TSYS, Atlanta, USA.
Operating System : MVS
Languages : COBOL and JCL
Databases : DB2
Tools Used : ENDEVOR, FILEAID, XPEDITOR.
Team size : 07
Position : Team member
Duration : From Jan 2002 to Feb 2002
Description:
The client is TSYS, USA whose business is Credit Card processing. TSYS has initiated this
project called TS2 localization for the conversion of the TS2 Credit Card processing base
application from English to Japanese. This project is being executed in two phases. Phase-I
deals with aspects related to localization of the TS2 application, Phase-II deals with country
specific customization aspects. The entire TS2 base application will be translated to
Japanese in Stage-II.
Roles & Responsibilities:
 Preparation of Analysis document for impacted programs.
 Identifying the impacted codes and modifying it for the requirement.
 Preparation of Unit test cases for the program
 Preparation of Jobs for Regression testing.
 Testing impacted programs as per UTC.
10. AMEX Projects.
Client : AMERICAN EXPRESS
Operating System : MVS
Languages : COBOL and JCL
Databases/Files : DB2, IMS-DB/ VSAM
Front end : CICS
Tools Used : CHGMAN, FILEAID, XPEDITOR, INFOMAN.
Team size : 20
Position : Team member
Duration : From Nov 2000 to Dec 2002

10. Project: AMEX LAC Production supports.
Description:
Consolidated production support activities for Amex mainframe based applications for credit
card business under single control.
Production support was provided from offshore with parallel support from onsite
Thus making it a 24 x 7 support
I supported LANAS, Global Limits and EBTA Systems of Amex.
We encounter problems of varying severities ranging from 1 to 4 depending upon the
business impact the problem creates. We stick to the Service Level Agreement (between the
client and the vendor) for solving each problem.
Roles & Responsibilities:
 We ensure that the production is smooth and fine daily, by fixing batch/online ABENDS
as and when they come.
 Also we fix the application problems resulting due to improper design.
 We test our changes made to the existing application before releasing in to production.
 Periodic updates in the info-man for the respective tickets based on the SLA’s.
 For the each ticket respective documents will be filled (including test cases if require) and
kept it in the team folder.
Description:
Project: Enhance Business Travel Account system
This project deals with the EBTA system that is used for the AMEX CARDS to send the
statements electronically to the travel agent, corporate and customer. This is a non-plastic
card system. In this project both IMS and DB2 databases have been used to get the mail ids
of the customer, corporate and Travel agency. This Project has been done for the full cycle
starting from Designs to User Acceptance Test.
Roles & Responsibilities:
 Analyze the Design Documents and preparing program specs for new and existing
programs.
 Identifying the impacted Jobs/Procs and modifying it as per the requirement
 Coding and unit testing of new and modified programs
 Add and update the Jobs sequence in the Jobtrac (Scheduler)
 Batch integration testing done by executing the jobs scheduled in Jobtrac
 System Integration Testing for the impacted modules.
Personal Information
Date of Birth : 25th June1975.
Nationality : Indian.
Marital Status : Married.
Passport No : Z2370232
Issue Date : 17/02/2012.
Exp., Date : 16/02/2022.
Visa Details (SG) : G5829452M (EP)
Address : BLK 528, Bedok North Street 3
#08-544
Singapore 460528