This document is a resume for Ted Karas, an ITIL certified global end user services manager. It summarizes his experience as VP of Service Operations at MSCI Inc. and VP of IT Customer Service at Moody's, where he implemented a service management system and improved customer service. It also lists his experience as Global IT Services Director at Verint, his passions for customer service and teaching, and his education, including an MBA from LIU Post.
Personally designed (content + graphics design), officially accredited SDI (Service Desk Institute) SDA (Service Desk Analyst) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited SDI (Service Desk Institute) SDA (Service Desk Analyst) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
TUTEN is a latin american company headquartered in Chile with offices in Colombia, Mexico and USA. Their solutions in Field Service Management allows to give a memorable experience to the client and increment the productivity of workforce
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Personally designed (content + graphics design), officially accredited ITIL® Foundation courseware.
ITIL® is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
TUTEN is a latin american company headquartered in Chile with offices in Colombia, Mexico and USA. Their solutions in Field Service Management allows to give a memorable experience to the client and increment the productivity of workforce
Website Development, HR Recruitment Services In Pune, Montek ServicesMonhtoy
Montek Services is a leading Website Development, HR Recruitment Services In Pune. We Also Offer Software Development, Product Development, Digital Marketing Services across the Globe.
Software Company In Pune, Offshore Software Development ServicesMonhtoy
Manpower Recruiting Company, Recruitment Agency In Pune India, Product Development Services, Personal Branding & Corporate Branding, Social Media Marketing, Ecommerce Development Services, Domain And Hosting Services
Personally designed (content + graphics design), officially accredited ITIL® Foundation courseware.
ITIL® is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
1. TED KARAS MBA
ITIL Certified Global End User Services Manager
01483 239970 tedkaras@gmail.com
https://www.linkedin.com/in/tedkaras Godalming, Surrey, United Kingdom
SUMMARY
EXPERIENCE
PASSIONS
ACHIEVEMENTS
LANGUAGES
EDUCATION
s _
5 +
Improving the customer experience one byte at a time...
VP - Service Operations
MSCI Inc.
Feb 2016 - Sep 2016 Spitalfields, London, UK
https://www.msci.com/
Head of End User Service Operations in EMEA with global responsibility
for the Operations Engineering Team along with Printing/Governance,
Reporting, Vendor Management and Relationship Management.
r +
5
VP - IT Customer Service
Moody's
Oct 2013 - Dec 2015 New York and London
https://www.moodys.com/
Service Desk Manager - Implemented ServiceNow Knowledge
Management System
Built 'Escalate My Ticket' functionality into ServiceNow which
improved service via alerts, scrums and governance
Global Head of End User Support - Responsible for Global Desktop
Support, Help Desk and A/V Operation
Delivered Tech Showcase, Tech Lounge and Lunch and Learn /
Brown Bag events to share knowledge and provide training
r +
5
Global IT Services / Operations Director
Verint
May 2008 - Dec 2012 Long Island, New York
http://www.verint.com/
Responsible for managing the overall global strategic direction of the IT
Services organization across 30 global sites for some 3200+ staff.
Directly managed Help Desk and Desktop Support teams as well as
vendor relationships and Change Management processes.
r +
5
T Customer Service T Teaching/Leading
T Lego
From product selection to installation,
deployment & training. Resulted in
3000+ happier customers & support staff
who could reset their own passwords!
P WebHelpDesk & SSRPM
Globally upgraded and deployed secure
pull-print solution improving the
customer experience for some 175
printers and 3000+ staff
P Reduced Costs via Equitrac
Global & regional learning/training events
P Tech Lounge/Tech Showcase
Creating a 50 person strong Desktop
Support Team from Chase & Morgan staff
P Managing through change
English (Lawn
Guyland)
Native
Greek
Advanced
MBA in MIS
LIU Post
Brookville, NY, USA
GPA
3.9 4.0
+
/
BA Economics
Stony Brook University
Stony Brook, NY, USA+
Verified by
/